דרושים Branch Operations Lead - Walton Adams Rochester Hills Mi ב-גיי פי מורגן ב-United States, Rochester Hills

As a Relationship Banker , you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.

Job responsibilities

• Delivers an exceptional customer experience by acting with a customer-first attitude
• Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
• Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
• Influences, educates, and connects customers to technology
• Possesses initiative and knowledge to provide financial options for customers using a consultative approach
• Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
• Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs

Required qualifications, capabilities, and skills

• 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
• High school degree, GED, or foreign equivalent
• Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire
• Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
• Ability to work branch hours including weekends and some evenings

Preferred qualifications, capabilities, and skills

• College degree or military equivalent
• Professional, thorough, and organized with strong follow-up skills
• Exude confidence with clients when sharing product knowledge and solutions
• Experience adhering to policies, procedures, and regulatory banking requirements

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

As a Senior Associate within the State and Local Government Relations Policy Team, you will play a pivotal role in coordinating and communicating both daily and long-term objectives. You will work closely with opinion leaders, elected officials, and issue experts, ensuring that our firm remains at the forefront of policy developments. Your contributions will be vital in assessing political risks and opportunities, supporting executive engagements, and supporting specific policy issues. Join us in fostering a culture of collaboration and excellence, where your work will have a meaningful impact on the firm and the wider community.

Job Responsibilities

• Coordinate and communicate daily and long-term objectives with key stakeholders.
• Assist in developing and supporting executive engagement in state policymaker meetings and third-party events.
• Assess the political and policy landscape to identify existing and emerging policy risks and opportunities.
• Lead specific policy issues, collaborating with Global Government Relations and other colleagues.
• Develop and coordinate national updates on key issues for business partners.
• Execute special internal- and external-facing projects as assigned.
• Assist with presentations, briefs, and talking points as needed.

Required Qualifications, Capabilities, and Skills

• Bachelor’s Degree required with a minimum of 3 years relevant work experience.
• Demonstrated understanding of financial service and business issues
• Strong analytical and independent problem-solving skills; sound judgment and strong collaborative decision-making skills
• Strong verbal and written communication skills and strong ability to articulate concepts and strategies effectively
• Strong organizational skills and project management experience
• Excellent relationship-building skills
• High attention to detail; follows through to ensure accuracy and comprehensiveness
• Positive self-starter with proactive approach, excellent time management and prioritization skills
• Flexibility to manage constantly changing priorities and timelines

Preferred Qualifications, Capabilities, and Skills

• Background in policy and/or government.

A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.