דרושים Customer Success Manager - Healthcare Payments Senior Associte ב-גיי פי מורגן ב-United States, Philadelphia

As a Internal Audit Manager within the Cloud Infrastructure team, you will specialize in providing Cloud audit coverage. You will also be responsible for planning and managing Audits, partnering with auditors in other business areas to test infrastructure risk and control assessments which will give you an opportunity to work with various technologies including Cloud, Operating Systems, Databases, and Network Components

Job Responsibilities

• Support the subject matter expert Cloud audit capabilities within the department
• Manage end-to-end Audits in a risk focused manner and to a high standard in accordance with department and professional standards
• Engage and communication with stakeholders relating to the audit scope, risks and issues
• Evaluate, test and report on the adequacy and effectiveness of the control environment
• Analyze Risks and proactively identify the root-cause of issues with a view to providing recommendations for improvement where weaknesses are identified
• Finalize Audit findings and use judgment to provide an overall opinion on the control environment
• Communicate Audit results and issues, both verbally and in writing, to Audit management and senior stakeholders
• Implement and execute an effective program of Continuous Auditing for assigned areas including monitoring of key metrics to identify control issues and adverse trends in the control environment and keeping abreast of key initiatives and pertinent industry and regulatory developments
• Establish and maintain key relationships with stakeholders and colleagues, establishing a culture of engagement while adding value, effective teamwork and innovative thinking
• Identify potential automation opportunities and formulate requests in a timely manner for the development of audit software to benefit the Audit process

Required Qualifications, Capabilities and Skills

• Extensive Technology, Audit, or Risk experience
• Bachelor's degree in Technology or related field
• Experience working with and auditing cloud technologies (AWS, Google and Azure)
• Knowledge of Software-as-a-Service products including auditing of Microsoft 365
• Recognized system security certification (CISA, CISM, CISSP etc.)
• Recognized cloud security certification (CCSP, CCSK, AWS certifications etc)
• Experience with Technology Infrastructure Risk and Controls, including administration of Cloud, Network, O/S (Windows or LINUX/UNIX) and Database,
• Knowledge of technology controls, infrastructure technology, technology governance and assessments, various infrastructure tools & platforms

Job Summary

Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Senior Home Lending Advisor in Chase Home Lending, you will join a motivated team dedicated to guiding clients to fulfilling the dream of homeownership.

Job responsibilities

• Coaches and mentors the branch team by providing training on products and services.
• Works together with bankers, meets with their customers and introduces new clients to bankers for additional products and services.
• Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
• Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships.
• Builds role as the internal and external mortgage expert and maintains good relationships with customers.
• Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent work experience in sales and/or real estate
• 3+ years of mortgage lending and proven sales experience in retail banking
• Knowledge of real estate market in local area
• Excellent written and oral communication skills
• Knowledge of FHA, VA, FNMA, and FHLMC guidelines

Preferred qualifications, capabilities, and skills

• FHA/VA sales experience
• Marketing, promoting, relationship building, and consulting skills
• Intermediate PC skills in a Windows environment

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: .

Job responsibilities

• Lead the solutioning and provide tailored project charters to assigned clients, taking into account the complexity, technology stack, client objectives, and desired outcomes.
• Exhibits a consultative approach with clients and works to deeply understand current to future state with product implementation experience
• Serves as a subject matter expert on healthcare commercial receivables products and capabilities with a deep understanding of our clients’ needs and current industry trends
• Focused on organization in fast-paced environment with ability to manage multiple projects/deliverables simultaneously
• Build and maintain strong relationships with key internal partners in Banking, Treasury, Client Solutions, Operations and Product Management
• Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions

• Identifies and defines development requirements for product design enhancements based on client feedback

Required qualifications, capabilities, and skills

• 5+ years of experience within healthcare revenue cycle, financial services, banking and treasury experience or a combination of these areas.
• Ability to clearly communicate, partner and influence internal partners, external partners, and clients - leading stakeholders to a common goal
• Excellent time management, communication, organizational, and planning skills, with the ability to thrive in a fast-paced, dynamic, client-facing environment.
• Demonstrates critical thinking abilities across a multitude of scenarios
• Ability to quickly learn and understand J.P. Morgan Healthcare Payments commercial receivables products and articulate best practices to maximize the value of our solutions

• Passion for learning new operating models, technologies, and healthcare industry trends

• 5+ years of experience or equivalent expertise working across a related broad set of products
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning

• Experience working with clients in a technology field and interfacing with engineers

Preferred qualifications

• Bachelor’s Degree

• Passion for learning new operating models, technologies, and healthcare industry trends

• Strong analytical skills with the ability to understand multiple system integrations

Job Responsibilities

• Works with Business Relationship Managers with the development of new profitable Cash Management business while maintaining and growing the existing portfolio, via the phone
• Leverages core knowledge to recommend and promote Cash Management solutions to clients and prospects while working within the risk parameters that protect the bank
• Conveys a professional, knowledgeable and confident demeanor over the phone
• Regarded as the subject matter expert on Chase Business Online and One Card with Rewards. Performs onboarding of clients with professionalism and skill
• Builds collaborative internal relationships to develop and foster partnerships with assigned relationship managers, Area Managers, Market Managers, Divisional Directors and cross functional partners. Actively participates in partner meetings and communicates key Cash Management messages timely and accurately
• Manages customer expectations by communicating upfront timelines and deliverables. Partners with the client to ensure a successful implementation of Cash Management products
• Protects the firm by applying sound risk management protocols and adhering to regulatory requirements; Takes ownership of escalated Cash Management client issues and leverages the appropriate resources to champion results

Required qualifications, capabilities, and skills

• One year experience in Cash Management/Treasury Services or related business experience
• General knowledge of Cash Management products/solutions
• Bachelor’s Degree in Finance or related field
• Relationship Building – Ability to build relationships with clients and internal partners via the phone. Ability to influence those outside of direct management control.
• Marketing Expertise – Ability to leverage knowledge to proactively and creatively present solutions to clients and prospects.
• Business Acumen – Ability to understand the overarching Cash Management business environment both internally and externally. Ability to manage business results in alignment with strategic objectives.
• Time Management – Ability to establish and consistently follow a disciplined process to plan activities, manage time and accomplish tasks and objectives.

As a Senior Product Solutions Associate in Health Care Payments, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You draw from research and client feedback to develop unique product solutions in partnership with Sales and coordinate with product teams to support new product development. You will play a crucial role in assisting Regional Vice-Presidents with research, preparing presentations, and facilitating onboarding documentation for some of our largest and most prestigious customers.

Job responsibilities

• Supports the strategic definition and configuration of optimal solutions that address clients’ needs and objectives through collaboration with our clients and other internal teams such as Sales and Product.
• Contributes to the construction of pricing proposals and value analysis reports to demonstrate product benefits to clients. Delivers compelling oral and written presentations with associated technical skills in building sales decks and training collateral
• Establishes forums to coordinate across the Product Solutions team to enable a successful configuration of solutions. Maintain accurate and timely documentation of all activities relevant to the position
• Assist Regional Vice Presidents in facilitating regular business activities that are both strategic and operational.
• Support the development of strategic relationships with operational and executive staff within assigned accounts to ensure efficient interaction.
• Contribute to Business Development activities that support the achievement of the annual revenue plan, including preparation of Strategic Business Reviews and client presentation creation and preparation.
• Assist Regional Vice Presidents in client onboarding, including preparing, delivering, and processing onboarding project plans, customer terms and conditions, order forms, and additional contract items.
• Interface and partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationships across our lines of business.
• Maintain and practice good Salesforce hygiene related to customer account information and sales opportunities and pipeline. Demonstrate a thorough understanding of InstaMed solutions, products, and processes.
• Conduct market research and analysis to identify trends and opportunities that can enhance product offerings and customer satisfaction.
• Develop and maintain a comprehensive understanding of competitor products and market positioning to inform strategic decision-making

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products and work experience in a support role.
• Experience supporting the sales cycle by producing sales decks, training collateral, pricing proposals, and value analysis reports
• Demonstrated prior experience working in a highly matrixed and complex organization
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Display excellent people skills and ability to build relationships with team members and cross-functional departments.
• Demonstrates sound judgment in setting expectations and managing sensitive situations.
• Ability to influence without direct authority.
• Displays strong analytical and problem-solving skills.
• Exhibits ability to be detail-oriented and comfortable with researching and following written instructions to ensure necessary operational tasks associated with this role are completed timely and accurately.
• Proficiency in Salesforce Lightning.

Preferred qualifications, capabilities, and skills

• Bachelor’s Degree or higher.
• Experience in healthcare technology
• Experience in merchant services