דרושים Payments Marketing - Publisher Partner Storytelling ב-גיי פי מורגן ב-United States, New York

Job responsibilities:

• Serve as a thought-leader who drives a strategic, complex, and highly visible AI-driven program across LOBs and functions from project initiation to delivery
• Take accountability for strategic design, business requirements, and new ways of working to support AI agentic solutions
• Lead successful end to end execution and delivery of a program objective without precedent (including project conception, planning, requirements gathering, solutioning, governance, and decision-making) based upon targeted business outcomes, dependencies, and stakeholders
• Establish a problem statement, opportunity goals, baseline data, measures of success, and business requirements for AI-based capabilities
• Maintain an analytical mindset to understand, develop and synthesize requirements; risks; and cross-dependencies during roadmap delivery across multiple program workstreams. Able to articulate rationale behind roadmap and solutions
• Ensure there is communication, alignment, and coordination across all stakeholders by creating and facilitating project status and executive summary presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
• Communicate to all levels of the organization through compelling, impactful storytelling
• Build relationships with cross-functional teams (including Technology, Legal, and Regulatory Controls teams) to understand pain points, gather requirements, and drive solutioning
• Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
• Be a champion for both business and culture transformation, leading with consistency, integrity, and humility

Required qualifications, capabilities, and skills:

• 10+ years of related experience (program management and product owner-related experience)
• Significant AI expertise and proven delivery record of AI-based capabilities
• End to end product ownership experience – including understanding of best practices, tools, and processes
• Proven ability to lead initiatives through ambiguity typical of a large-scale business initiative and define path forward
• Proven ability to create senior executive leadership presentations
• High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams)

• Experience with budget planning and compensation processes

As a USD Treasury Payments Sr Product Associate within Global Clearing, you will have responsibilities across Payments products, specifically responsibilities for Clearing House Settlement and CLS USD Nostro Services.

Job responsibilities

• Supporting all clients discussions and providing RFP responses on CHSS and CLS product inquiries
• Working closely with external clients and partners across LOBs: sales/service, implementation, tech & ops, risk, compliance, legal and other groups to ensure proper due diligence and review prior to presenting to stakeholders
• Ensuring client-facing materials, agreements and internal job aids are accurate, up-to-date and position/protect appropriately
• Identifying and implementing the technical and business requirements to support additional clearinghouses
• Deepening relationships with clearinghouses, CCPs and CLS Bank to ensure information exchange and alignment with strategic initiatives
• Partner with the Product Managers to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience in High Value (wire) transfers, Fedwire, ISO 20022
• Experience with Clearinghouse Settlement & CLS
• Knowledge of securities services including custody, transfer agency and other funds services

Preferred qualifications, capabilities, and skills

• Experience in client-facing roles
• Proven track record in risk identification and management
• Demonstrated prior experience working in a highly matrixed, complex organization
• Blend of critical and creative thinking, outstanding communication skills, and ability to inspire and work well with others

In this role, you will collaborate cross-functionally to execute marketing strategies and launch campaigns that engage customers at key moments in their lifecycle such as on product trades as well as the early tenure experience. You will work closely with product and Card Member Service teams across the Card organization to help operationalize segmentation and drive customer loyalty.

Job Responsibilities:

• Collaborate with cross-functional teams and external partners to execute product upgrade/downgrade and subsequent onboarding strategies across products.
• Assist in creating and managing segmentation strategies to deliver personalized marketing programs for different customer segments.
• Support the management of reporting for campaigns and overall engagement metrics at both the portfolio and individual product levels.
• Work with partners on product upgrades/downgrades strategies, helping to synthesize results and implement new tactics.
• Contribute to the improvement of existing onboarding marketing campaigns and the development of new strategies for specific segments.
• Utilize insights from campaign analytics to summarize marketing performance highlights and support data-driven strategies.
• Communicate effectively with stakeholders and contribute to a collaborative team environment.

Required qualifications, capabilities, and skills:

• Bachelor's Degree Required
• 3-5 years direct marketing experience
• Experience working with multiple internal and external partners
• Strong oral and written communication skills
• Analytical thinker with the ability to leverage data to develop strategies and understand success metrics.
• Ability to prioritize and manage multiple initiatives concurrently.
• Self-starter with strong problem-solving skills.
• Adhere to risk/control procedures and maintain a customer-first mindset.
• Thrive in a fast-paced, results-driven environment

Preferred qualifications, capabilities, and skills:

• MBA Preferred
• Specific credit card marketing experience desired

As a Sales Success Credit Support Manager within the Sales Success Credit Support team, you will lead the team in supporting GCB Payments Sales. You will develop and maintain subject matter expertise of Payments products and their associated credit facilities, collaborate with stakeholders on projects, and manage exception reporting and feedback. Your role will involve creating process models, specifications, and management presentations, while ensuring clear communication and partnership with stakeholders to achieve common goals.

Job Responsibilities:

• Develop and maintain subject matter expertise of Payments products and their associated credit facilities including the business and application flows.
• Develop and maintain subject matter expertise in the various systems and tools used by the team to monitor credit.
• Support stakeholder requests such as facility analysis / reporting, answering questions on how to setup and maintain Payment facilities, and resolving setup issues identified on exception reports.
• Manage the creation of exception reporting, providing feedback to stakeholders and updates to management.
• Develop and maintain Standard Operating Procedures for different request types
• Collaborate with project stakeholders to determine scope and management of both new and existing projects.
• Work with stakeholders on a structured plan and provide periodic reporting to management.
• Create process models, specifications, diagrams / flows, and management presentations.

Required Qualifications, Skills and Capabilities:

• Experience in global payments, with understanding of credit facilities required.
• Experience in control management
• Experience in project management including scope, planning and risk/issue management.
• Strong understanding of Windows Office
• Data experience
• Ability to clearly communicate, partner and influence - leading others to a common goal.

Preferred Qualifications, Skills and Capabilities:

• Advanced Excel, SQL, Business Objects, Alteryx experience preferred