דרושים Marketing - United States Reentry Program ב-גיי פי מורגן ב-United States, New York

In our full-time program, we offer two design specialties:

Job responsibilities

• Collaborate with Experience Leads to design and refine product experiences.

• Work with UX Researchers and Lead Designers to conduct user research and usability testing.

• Engage in ideation and prototyping to develop innovative solutions that meet requirements.

• Create diagrams of product interactivity, including user flows and wireframes.

• Develop detailed designs using our Design System.

• Integrate Accessibility and Inclusive Design practices.

• Present and explain design decisions to Design Leads and the Product Team.

Required qualifications, capabilities, and skills

• Pursuing a bachelor's degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design) in a related field (e.g., Business Administration, Psychology, Sociology, Anthropology, Engineering, Communications, etc.)

• Expected graduation date of December 2025 - June 2026.

• Digital portfolio demonstrating the ability to think from the perspective of the user, including the ability to communicate the following stages for Experience Design, Experience Research: Problem, Ideation, Testing, Solution, Impact and Reflection

Preferred qualifications, capabilities, and skills

• Familiarity with user-centered design approaches.

• Proficiency in Interaction Design and Visual/UI Design or Information Architecture.

• Experience with user-centered design practices.

• Developing skills in User Research, UX Writing, and Prototyping.

• Understanding of Accessibility Guidelines and Inclusive Design practices.

• Basic communication and presentation skills, including explaining design decisions.

Program Locations

• Plano, TX

• New York Metro

As a Control Manager in the Markets Sales and Trading team, you will lead quality assurance activities that support our supervisory framework and compliance objectives. You will work closely with colleagues across functions and levels, providing valuable insights and presenting findings to senior forums. This role offers you the opportunity to shape our risk management strategies and collaborate with a diverse team. Together, we will ensure the highest standards of integrity and operational excellence.

• Plan and execute quarterly Markets Business Control Management assurance activities
• Partner with the Quality Assurance Program Owner to review scope and update documentation for approval
• Manage objectives, scope, sampling methodology, scoring methodology, quality thresholds, results reporting, tracking of corrective actions, and record retention
• Execute testing pre-work and analyze results, overseeing findings reports with suggested actions
• Act as the oversight contact for the offshore Quality Assurance team and handle escalations
• Conduct interviews during the Quality Assurance cycle and create presentations of results for different audiences
• Collaborate with stakeholders across functions and levels throughout the organization
• Mentor and provide guidance to offshore colleagues
• Monitor and track findings through to resolution
• Present at senior forums as a delegate for the Quality Assurance Program Owner

• Ensure effective communication and collaboration within the team

  Required Qualifications, Capabilities, and Skills
• Bachelor’s degree or equivalent experience
• Deep understanding of Markets Sales or Trading business
• Experience in the financial services industry with a background in audit, assurance, controls, operational risk management, compliance, or equivalent subject matter expertise in a relevant business-related function or operation
• Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Visio
• Knowledge of data analytics using Microsoft Excel, Alteryx, or Python
• Excellent written and verbal communication skills with the ability to influence business leaders meaningfully and actionably
• Exceptional interpersonal, collaboration, and relationship-building skills
• Flexible and adaptable to shifting priorities; manages competing priorities to achieve effective results in a fast-paced, results-driven environment
• Independent decision-making using sound judgment
• Strong critical thinking, attention to detail, and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

• Demonstrated implementation skills

  Preferred Qualifications, Capabilities, and Skills
• Excellent written and verbal communication skills with the ability to influence business leaders in a meaningful and actionable manner
• Strong problem-solving and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
• Ability to manage multiple and competing deliverables
• Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Visio, with data analytics experience using Microsoft Excel and Microsoft Access
• Strong digital literacy for effective use of digital tools and platforms in control frameworks
• Emerging ability to influence stakeholders in implementing compliance strategies and fostering collaboration
• Experience presenting findings and recommendations to senior stakeholders

Job responsibilities:

• Serve as a thought-leader who drives a strategic, complex, and highly visible AI-driven program across LOBs and functions from project initiation to delivery
• Take accountability for strategic design, business requirements, and new ways of working to support AI agentic solutions
• Lead successful end to end execution and delivery of a program objective without precedent (including project conception, planning, requirements gathering, solutioning, governance, and decision-making) based upon targeted business outcomes, dependencies, and stakeholders
• Establish a problem statement, opportunity goals, baseline data, measures of success, and business requirements for AI-based capabilities
• Maintain an analytical mindset to understand, develop and synthesize requirements; risks; and cross-dependencies during roadmap delivery across multiple program workstreams. Able to articulate rationale behind roadmap and solutions
• Ensure there is communication, alignment, and coordination across all stakeholders by creating and facilitating project status and executive summary presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
• Communicate to all levels of the organization through compelling, impactful storytelling
• Build relationships with cross-functional teams (including Technology, Legal, and Regulatory Controls teams) to understand pain points, gather requirements, and drive solutioning
• Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
• Be a champion for both business and culture transformation, leading with consistency, integrity, and humility

Required qualifications, capabilities, and skills:

• 10+ years of related experience (program management and product owner-related experience)
• Significant AI expertise and proven delivery record of AI-based capabilities
• End to end product ownership experience – including understanding of best practices, tools, and processes
• Proven ability to lead initiatives through ambiguity typical of a large-scale business initiative and define path forward
• Proven ability to create senior executive leadership presentations
• High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams)

In this role, you will collaborate cross-functionally to execute marketing strategies and launch campaigns that engage customers at key moments in their lifecycle such as on product trades as well as the early tenure experience. You will work closely with product and Card Member Service teams across the Card organization to help operationalize segmentation and drive customer loyalty.

Job Responsibilities:

• Collaborate with cross-functional teams and external partners to execute product upgrade/downgrade and subsequent onboarding strategies across products.
• Assist in creating and managing segmentation strategies to deliver personalized marketing programs for different customer segments.
• Support the management of reporting for campaigns and overall engagement metrics at both the portfolio and individual product levels.
• Work with partners on product upgrades/downgrades strategies, helping to synthesize results and implement new tactics.
• Contribute to the improvement of existing onboarding marketing campaigns and the development of new strategies for specific segments.
• Utilize insights from campaign analytics to summarize marketing performance highlights and support data-driven strategies.
• Communicate effectively with stakeholders and contribute to a collaborative team environment.

Required qualifications, capabilities, and skills:

• Bachelor's Degree Required
• 3-5 years direct marketing experience
• Experience working with multiple internal and external partners
• Strong oral and written communication skills
• Analytical thinker with the ability to leverage data to develop strategies and understand success metrics.
• Ability to prioritize and manage multiple initiatives concurrently.
• Self-starter with strong problem-solving skills.
• Adhere to risk/control procedures and maintain a customer-first mindset.
• Thrive in a fast-paced, results-driven environment

Preferred qualifications, capabilities, and skills:

• MBA Preferred
• Specific credit card marketing experience desired

Job Summary:

As an Executive Director in Digital Markets, Markets CRM Product team, you will play a pivotal role in defining and delivering the core building blocks of our CRM Platform, ensuring it meets the needs of our Markets business from a stability and performance perspective. This role focuses on managing the Platform element of the CRM Product and reports directly to the Head of CRM Markets Product.

Job Responsibilities:

• Lead the strategic development and management of the Core Platform/Product container, ensuring seamless integration with other product components.
• Define and implement advanced system entitlements, visibility rules, and user preferences to enhance platform functionality.
• Develop and maintain a sophisticated user persona framework to tailor the CRM experience to diverse user needs.
• Drive the development of mobile capabilities to ensure accessibility and usability across devices.
• Integrate AI/LLM frameworks to enhance the platform's intelligence and automation capabilities, while safeguarding against hallucinations and ensuring that only data accessible to the LLM is surfaced in line with visibility rules.
• Collaborate with cross-functional teams to align platform development with business objectives and user requirements.
• Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements.
• Oversee the technical roadmap and ensure alignment with strategic business goals.
• Ensure system up-times and reliability meet prescribed standards by implementing robust monitoring and alerting systems.
• Monitor API and UI performance to ensure optimal user experience and system efficiency.
• Implement performance metrics and conduct regular reviews to identify and address potential issues proactively.
• Develop a federated platform model that allows other teams to contribute, ensuring scalability and innovation.
• Define and enforce technical and UX standards that contributors must comply with to maintain platform consistency and quality.
• Create and implement a governance model to ensure adherence to established standards and facilitate seamless collaboration across teams.

Required Qualifications, Capabilities, and Skills:

• Demonstrate substantial experience in Technical Product Management, with a strong track record of delivering successful products.
• Possess in-depth understanding of the Markets business and CRM systems.
• Exhibit strong technical abilities, with experience in defining and delivering core platform components.
• Proven ability to manage complex projects and deliver results in a fast-paced environment.
• Demonstrate excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strategic thinker with a customer-centric approach to product development.
• Experience working in technology and/or a strong understanding of technical architecture.

Preferred Qualifications, Capabilities, and Skills:

• Experience in CRM systems and integration of advanced technologies such as AI/LLM.
• Leadership experience in managing technical teams and driving innovation in product development.
• Expertise in system reliability, performance monitoring, and optimization of APIs and UIs.
• Experience in developing federated platform models and establishing governance frameworks for multi-team collaboration.
• Strong background in technology with a deep understanding of technical architecture and system design.

Job Summary:

As a Card Marketing Transformation Leader in our Card Marketing Team, you will drive innovative change across five transformation pillars. You will lead program management, change management, and user acceptance testing, acting as the glue that unites teams to achieve strategic objectives. You will need to take an innovative and diligent approach to work across five card Marketing Transformation pillars, by driving program management, change management/go-to-market strategy design, and user acceptance testing across our capabilities. Your role is crucial in influencing cross-functional collaboration and creating structure in ambiguous situations. Your role will be the day-to-day glue that brings teams of people across card marketing together to deliver on the strategic objective and the leader we look to in order to understand status and progress through transformation. Together, we will challenge the status quo to deliver a consistent and impactful marketing experience.

Job Responsibilities:

• Serve as a thought-leader who drives multiple, concurrent strategic, complex, and highly visible programs
• Establish and maintain a single, prioritized backlog across five Card Marketing Transformation pillars, ensuring strategic alignment with organizational goals
• Oversee transformation organizational health and ongoing governance model, including agile-driven capability planning and prioritization with multiple Product and Technology partners
• Establish an agile-driven user acceptance testing and change management program, rooted in rapid, continuous delivery principles (including scalable testing strategies and repeatable change management structures)
• Communicate to all levels of the organization (senior executive leadership and cross-functional stakeholders) through compelling, impactful storytelling (i.e. presentation decks, monthly newsletter)
• Ensure there is communication, alignment, and coordination across all stakeholders by facilitating project status presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
• Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
• Be a champion for both business and culture transformation, leading with consistency, integrity, and humility

Required Qualifications, capabilities and skills:

• 5+ years of related experience (program management and product owner-related experience)
• End to end program delivery and user acceptance testing experience – including understanding of best practices, tools, and processes
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward
• Proven ability to create senior executive leadership presentations
• High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams)

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Commercial & Investment bank in Payments Technology Digital Identity, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines
• Understanding of global and line of business project and program management standards and methods
• Experience working with high-performing teams in complex program execution
• Strong understanding of Agile methods; stakeholder management; budget management, risk management and operations.
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm.
• Ability to work with highly technical teams and feature delivery., translating the technical delivery to Business outcomes.
• Experience with JIRA to manage scope and book of work.
• Strong communication skills
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment

Preferred qualifications, capabilities, and skills

• Experience with Identity and Access Management preferable