דרושים Experiential/spatial Design-card ב-גיי פי מורגן ב-United States, New York

In our full-time program, we offer two design specialties:

Job responsibilities

• Collaborate with Experience Leads to design and refine product experiences.

• Work with UX Researchers and Lead Designers to conduct user research and usability testing.

• Engage in ideation and prototyping to develop innovative solutions that meet requirements.

• Create diagrams of product interactivity, including user flows and wireframes.

• Develop detailed designs using our Design System.

• Integrate Accessibility and Inclusive Design practices.

• Present and explain design decisions to Design Leads and the Product Team.

Required qualifications, capabilities, and skills

• Pursuing a bachelor's degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design) in a related field (e.g., Business Administration, Psychology, Sociology, Anthropology, Engineering, Communications, etc.)

• Expected graduation date of December 2025 - June 2026.

• Digital portfolio demonstrating the ability to think from the perspective of the user, including the ability to communicate the following stages for Experience Design, Experience Research: Problem, Ideation, Testing, Solution, Impact and Reflection

Preferred qualifications, capabilities, and skills

• Familiarity with user-centered design approaches.

• Proficiency in Interaction Design and Visual/UI Design or Information Architecture.

• Experience with user-centered design practices.

• Developing skills in User Research, UX Writing, and Prototyping.

• Understanding of Accessibility Guidelines and Inclusive Design practices.

• Basic communication and presentation skills, including explaining design decisions.

Program Locations

• Plano, TX

• New York Metro

About the Role
As the Experience Design Vice President for our US Client-facing digital offerings, you will be a key leader in shaping the future of private banking at J.P. Morgan. Your deep expertise in experience design will be vital in crafting innovative products and experiences that empower our US clients to effectively manage their financial needs. You will spearhead strategic initiatives that enhance the client experience, ensuring that our digital offerings are both valuable and user-friendly. This role requires hands-on design and team management, where you will collaborate with a diverse team of professionals including product designers, researchers, content writers, product managers, engineers, and business partners who share your commitment to delivering cutting-edge financial digital products and services, such as trading and advice platforms. Your leadership will guide the design and development of digital products and services specifically tailored for US clients, strengthening client-advisor relationships while reducing complexity in their financial interactions.

Key Responsibilities:

• Leverage your deep understanding of user experience strategy for digital products to lead the design and development of offerings tailored for US clients.
• Be at the forefront of our efforts, directly responsible for decisions that shape client experiences.
• Collaborate with a multi-disciplinary team to deliver distinctive and innovative financial digital products and services.
• Perform in a hands-on design and team management role, guiding the performance and development of designers.
• Uphold a high standard of craft across the team to deliver clean, consistent, and high-quality experiences.

Required Qualifications, Skills, and Capabilities:

• 8+ years of design experience within the industry, with 3+ years of experience building and managing teams and guiding the performance and development of designers.
• Drive the product design process – from concept to launch, ensuring user- centred principles are applied throughout.
• Stay ahead of industry trends and technologies to continuously improve the product design process and deliver compelling client experiences.
• Strong stakeholder management skills – ability to collaborate with cross functional teams: Work closely with product management, Engineering and Brand teams.
• Direct hands-on design experience within Figma, and experience with leading usability testing.
• Ability to distil complex problems into simple, elegant solutions and make informed decisions that guide product direction.
• Strong communication skills, with the ability to influence others and provide thought leadership based on solid design decisions.
• Experience working within design systems and handling complex user journeys, particularly in consumer settings.
• Strong online portfolio demonstrating superior product design experiences (required for application; please include any passwords if password protected).
• Flexible to work outside normal business hours to accommodate communications with international colleagues.

Job Summary:

As a Card Marketing Transformation Leader in our Card Marketing Team, you will drive innovative change across five transformation pillars. You will lead program management, change management, and user acceptance testing, acting as the glue that unites teams to achieve strategic objectives. You will need to take an innovative and diligent approach to work across five card Marketing Transformation pillars, by driving program management, change management/go-to-market strategy design, and user acceptance testing across our capabilities. Your role is crucial in influencing cross-functional collaboration and creating structure in ambiguous situations. Your role will be the day-to-day glue that brings teams of people across card marketing together to deliver on the strategic objective and the leader we look to in order to understand status and progress through transformation. Together, we will challenge the status quo to deliver a consistent and impactful marketing experience.

Job Responsibilities:

• Serve as a thought-leader who drives multiple, concurrent strategic, complex, and highly visible programs
• Establish and maintain a single, prioritized backlog across five Card Marketing Transformation pillars, ensuring strategic alignment with organizational goals
• Oversee transformation organizational health and ongoing governance model, including agile-driven capability planning and prioritization with multiple Product and Technology partners
• Establish an agile-driven user acceptance testing and change management program, rooted in rapid, continuous delivery principles (including scalable testing strategies and repeatable change management structures)
• Communicate to all levels of the organization (senior executive leadership and cross-functional stakeholders) through compelling, impactful storytelling (i.e. presentation decks, monthly newsletter)
• Ensure there is communication, alignment, and coordination across all stakeholders by facilitating project status presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
• Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
• Be a champion for both business and culture transformation, leading with consistency, integrity, and humility

Required Qualifications, capabilities and skills:

• 5+ years of related experience (program management and product owner-related experience)
• End to end program delivery and user acceptance testing experience – including understanding of best practices, tools, and processes
• Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward
• Proven ability to create senior executive leadership presentations
• High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams)

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design, structure and organize digital content to effectively guide customers throughour secure-site business customer experience,and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

As a Relationship Manager within Commercial Card, you will oversee a portfolio of Global Corporate Bank Commercial Card clients, each with annual spend exceeding $20 million. Your primary objectives will be to drive growth and expansion through strategic payables solutions, cross-sell products, and ensure account retention. In this role, you will build and maintain strong relationships with both your clients and internal partners to achieve growth targets, retain accounts, and promptly resolve product or service issues. You will be responsible for maintaining high levels of customer satisfaction by engaging in regular, meaningful communication, conducting informative bi-annual or annual account reviews, sharing best practices, collaborating with service and operations teams to address concerns, and leading structured, revenue-generating optimization initiatives.

Job Responsibilities

• Develop and execute client expansion and retention strategies proactively.
• Focus on overall client experience and scorecard objectives; exceed satisfaction and profitability objectives.
• Lead solution development efforts within the portfolio to best address client needs, while coordinating the involvement of all necessary internal company stakeholders.
• Build strong internal partnerships and alignment with Commercial and Investment Bank Global Corporate Bankers and Treasury Services (TS).
• Demonstrate in-depth knowledge of commercial card payment products and understand the market landscape.
• Serve as a commercial card Subject Matter Expert and become a Trusted Advisor for clients and LOB partners

Required qualifications, capabilities, and skills

• Bachelor's degree and/or 5+ years of experience in Payments, Treasury or Commercial Card
• In-depth product knowledge of Payables solutions including Commercial Card
• Proven client ownership and trusted advisor relationship building skills
• Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients.
• Experience in managing multiple clients with competing priorities and deadlines
• Excellent presentation and communication skills, including experience presenting to C-Level executives
• Excellent negotiating skills
• Proven ability to innovate, problem solve, and develop customized solutions to solve client issues and challenges
• Highly proficient in Microsoft Suite (Outlook, PowerPoint, Excel), Salesforce, and Video Conferencing
• Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges
• Effective team player with a strategic mindset, able to assess how actions affect subsequent processes and outcomes

Preferred qualifications, capabilities, and skills

• Possess accounting and finance knowledge, understanding of client accounting systems and ERPs; workings of sFTP and API

As a Data Owner Lead, within our Card team, you will be accountable for all data in the respective Card product that is created, provisioned, or consumed to support business objectives, advanced analytics, business operations, and reporting and serve as a member of the QUAD, collaborating with the Product Owner, design lead, and technology lead to ensure that the product delivers data in a manner consistent with the quality and safety requirements of the business.

Job Responsibilities:

• Create plans for the development and delivery of product data to support strategic business objectives, business operations, advanced analytics, and metrics and reporting and work with key partners to drive an understanding of the data and its use within the business.
• Identify the scope of critical data within their product, ensuring that the prioritized data is well-documented as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control.
• Support the aligned Data & Analytics lead for their product by identifying data required to be integrated into analytics platforms to support analytics projects.
• Document requirements for the accuracy, completeness, and timeliness of data within the product, and coordinate resources to deliver data quality requirements and develop processes and procedures to identify, monitor, and mitigate data risks for data in the product, including risks related to data protection, data retention and destruction, data storage, data use, and data quality.
• Manage the execution of tasks to comply with Firmwide policies, standards, and procedures related to the integrity and protection of data in the product and develop strong relationships with product data delivery partners and data consumers, including leaders in the Business, Technology, Analytics, Operations, Risk and Control functions and understand and mitigate risks, bottlenecks, and inefficiencies in the product development lifecycle with respect to data.
• Track and manage workstreams and associated KPIs to ensure deliveries are successful and manage direct or matrixed staff to execute specific data-related tasks.
• Design and develop data models that support business processes and analytics requirements and create and optimize database structures to ensure efficient data storage and retrieval and analyze data requirements and translate them into technical specifications for data models and maintain comprehensive documentation of data models, structures, and processes.

Required qualifications, capabilities, and skills:

• Bachelor's degree required, with 6+ years of industry experience in a data-related field; Technical expertise in data management, data engineering, data pipelines, data modeling, data architecture, and governance, along with proficiency in data modelling tools and techniques.
• Experience with cloud platforms like AWS, Google, or Azure, and/or big data technologies such as Hadoop, Spark, Alteryx, Snowflake.
• Strong understanding of data quality, privacy, and security standards, and experience with data governance frameworks and tools.
• Proven ability to manage delivery across multiple workstreams with varying timelines, ensuring our product and organization meet goals through effective execution via internal partnerships.
• Subject matter expertise in business or product data or processes;
• Familiarity with database management systems (e.g., SQL, NoSQL) and understanding of Agile technological development methodology and knowledge of industry best practices for data management and modelling.

Preferred qualifications, capabilities, and skills:

• Credit Card domain knowledge is a plus.