דרושים Transactions Specialist / 1st Shift ב-גיי פי מורגן ב-United States, Louisville

• Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency.
• Respond to customer inquiries and requests, such as balance inquiries and account maintenance, providing a positive customer experience.
• Utilize automation technologies to optimize transaction processing and account servicing.
• Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues.
• Maintain up-to-date knowledge of applicable product definitions and operating procedures, including upstream and downstream process flows.

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions.
• Demonstrated ability to follow prescribed instructions and procedures, with minimal variance from guidelines and protocols.
• Developing proficiency in automation technologies, with the ability to apply these to support and implement transaction optimization initiatives.
• Developing proficiency in customer experience, with an understanding of how customers interact and perceive a brand or business throughout the entire customer journey.
• Basic skills in using data analytics to spot transaction trends and improve processes, and in using digital tools for transactions.
• High school diploma or GED required.
• Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.

• Beginner-level ability to handle conflicts in transactions and use automation to make processes more efficient.
• Basic experience collaborating with cross-functional teams to ensure accurate transaction reporting and suggest new ideas for improvement.

A Government Security Clearance may be required for this position. This includes, but is not limited to:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence

• Prepare batches of work by extracting checks and remittances from envelopes
• Input data into the system while following standard operating procedures and customer specific instructions for processing
• Operate Imaging/Extraction Equipment (iTRAN, IBML, OPEX 7200, OPEX 150) while validating quality of images
• Verify negotiability of checks through customer specific instructions for processing
• Lift and move mail trays weighing up to 50 pounds
• Work in all areas/departments of production as needed and contributing to meeting team goals
• Make judgment calls regarding routine duties, but refer non-routine situations to a supervisor and/or manager

• Detail-oriented
• Good oral and written communication skills
• Production environment, focus around meeting deadlines
• You will need basic computer skills and knowledge of Microsoft applications
• Alpha/Numeric data entry and typing skills – with excellent accuracy
• Must be a team player and maintain a positive attitude
• Physical requirements: Sitting – up to 95% of the time, Standing – up to 10% of the time, Lifting – up to 5% of the time and up to 50 pounds; Walking – up to 10% of the time

• Oversee daily workflow of specific workgroups and/or segments of the workflow process
• Manage a team of full and part-time front line employees
• Handle complex customer relationships while utilizing service improvement tools and methodologies
• Own remittance processing performance including allocating work in process to maximize high productivity and excellent quality
• Manage shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• Provide guidance and development of the Team Leaders and Operations team members

• Minimum 2 years supervisory/leadership experience
• Ability to lead, direct, and be visible to staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
• Good decision-making skills as well as exceptional written and verbal communication skills
• Display core leadership abilities, strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.

• Experience in Remittance processing environment