דרושים Operations Specialist Ii ב-גיי פי מורגן ב-United States, Jacksonville

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Job responsibilities:

• Analyze large datasets to identify trends, patterns, and insights that inform strategic decisions and drive innovation in home lending products and services.
• Collaborate with cross-functional teams including data science, product, sales, and business stakeholders to develop and deploy business solutions by established timelines.
• Present analytical findings to technical and non-technical stakeholders, translating complex concepts into actionable insights and recommendations.
• Serve as a subject matter expert for sales performance metrics, addressing ad-hoc stakeholder inquiries and refining assumptions and KPI-tracking to align with business objectives.
• Conduct scenario and impact assessments to evaluate the operational and financial implications of strategic initiatives.

Required qualifications, capabilities, and skills:

• 3+ years of experience in a data and analytical role
• Degree in a quantitative field such as mathematics, statistics, computer science or finance
• Advanced proficiency in Microsoft Office Suite, with exceptional skills in Excel for spreadsheet management. Demonstrated ability to develop complex formulas and create dynamic pivot tables.
• Excellent communication and presentations skills across various stakeholders and senior management
• Experience working with large data sets and conducting exploratory data analysis
• Familiarity with home lending practices, mortgage products, and regulatory requirements

Job Profile:

Join our fun, high-energy team as a Closing Specialist III in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your teams’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

Closer III is the most advanced Closer role, indicating advanced skillset and expertise across a

wide array of products. Closer III should exhibit cross-functional capabilities, expert handling

of complex scenarios, and act as a resource for peers and leaders

Job Responsibilities

• Closes on Conventional Refi and Purchase, CEMA/Co-op, NY, New Construction, TX 50a6, FHA/VA, HAP/DPA, Coverage, Hotline, HELOC and manages and prioritizes individual pipelines
• Works with vendors to cure all post signing related issues or concerns
• Communicates to the settlement agent or closing attorney to verify that funds can be disbursed
• Retrieves disbursement delay monetary shortages from settlement agents
• Communicates with partners and settlement agents via phone
• Analyzes and notate documentation that is outstanding
• Verifies receipt of all closing documents to ensure they are correct and have been executed properly, and reviews all outstanding closing conditions regarding required documentation.
• Makes closing confirmation calls to ensure the closing took place and update system of record
• Requests and upload critical document packages from settlement agents and completes specific state required documents as authorized signer
• Provides backup to Hotline and Coverage as needed

Required Qualifications, Capabilities, and Skills

• Top 10% of scorecard preferred and no performance management
• Excellent working knowledge of mortgage originations, specifically mortgage ops
• Strong Trouble-shooting and problem-solving skills
• Excellent Communication skills/Customer Service
• Ability to collaborate well with internal and external partners
• Proposes solutions to problems and utilizes all available resources
• High School diploma or equivalent is required
• Minimum 4 years experience in mortgage loan processing/closing

As a Client Care Specialist you will be responsible for guiding the customer throughout the loan process, which may include requesting any additional documentation, following up on the conditions needed and answering any customer questions along the way. The Client Care Specialist is responsible for effectively communicating the terms and conditions of the loan approval, which may include, but is not limited to, the loan program, terms, conditions and fees.

In this role you will carry a pipeline of government (FHA/VA), conventional, and purchase loans beginning with the initial conditional approval through the final underwriting approval. You will contact the customer after the loan has been conditionally approved, upon final approval, and with follow up calls in between. The discussions may involve, but are not limited to, the discussion of structure of the conditional approval, the review and request for outstanding conditions or documentation, as well as discussing next steps in the process.

Client Care Specialist III Responsibilities

• Own the customer experience for Chase-to-Chase refinances and outside lender refinances
• Establish yourself as the trusted and strategic team member to drive continued value for the customer
• Educate and nurture customers through proactive outreach, including delivery of follow- up’s and status updates during the loan process
• Focus on day-to-day production
• Learn industry best practices, and identify how the solution can be leveraged to implement these practices to drive successful customer results
• Work with customers to identify success stories and areas of opportunity to promote process improvement across the industry
• Act as an escalation point and expedite resolution for our customers and internal business partners
• Provide exceptional service to customers, as well as our internal and external partners
• Work in collaboration with Sales, Underwriting, Support, Operations and all internal/external business partners to ensure the delivery of a seamless customer experience
• Act as the champion for the customer; be a true advocate for the customer and work cross-departmentally with internal groups at all levels, including Senior Management to triage, and resolve customer issues
• Understand Chase strategy and communicate valued outcomes to team members and partners
• Own the customer experience for purchase customers and ensure we meet 100% of contract closing dates
• Be a subject matter expert with a proven ability to handle mortgage transactions with condo and coop property types
• Own counteroffer decisions and suspended loan decisions while finding pricing and program alternatives for our customers
• Take ownership of support functions within the process in an effort to move loans forward. These functions include but are not limited to: VVOE, WVOE, payoff processing, HOI, Flood, title review, and credit supplement processing
• Establish yourself as the trusted and strategic team member to drive continued value for the customer
• Provide white glove customer service to our employee and Chase Private Client customers

Qualifications

• Customer obsessed mentality
• Strong desire to learn and become better educated in the mortgage industry
• Proven ability to work effectively in a fast paced environment
• Demonstrated ability to work independently, and as a member of a high performing team
• Proven track record delivering exceptional customer
• Able to collaborate with an organization of all sizes associated with multiple levels, including but not limited to Management, Senior Management, Executive Directors, and Sr. Executive Directors
• Ability to think strategically, understand the business objectives, and translate them into actionable items
• Possess skills in conflict resolution, change management, influencing, leadership, and coaching
• Successful track record of meeting and/or exceeding quarterly and annually targets
• Proficient in MS Office Suite
• Advanced communication, problem solving, analytical, computer, and research skills
• High school diploma or equivalent is required, bachelor's degree preferred
• 4 years of mortgage experience required, with expertise and experience processing FHA and VA mortgages
• 3 years of experience in relevant Customer Service environment required

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: .

A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.

As a Closing Specialist IV within our Home Lending team, you'll propose innovative solutions to enhance processes, manage and prioritize your pipeline for timely and accurate processing, and work closely with vendors and settlement agents to ensure seamless fund disbursement and document execution. Your analytical skills will be key in documenting outstanding requirements and verifying the accuracy of closing documents. If you're a proactive problem-solver with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity to elevate your career in mortgage operations.

Job Responsibilities:

• Demonstrate expert knowledge in mortgage originations, with a focus on mortgage operations.
• Exhibit strong troubleshooting and problem-solving skills to address and resolve issues efficiently.
• Provide excellent communication and customer service, ensuring clear and effective interactions with clients and partners.
• Collaborate effectively with internal and external partners to achieve common goals.
• Propose innovative solutions to problems, utilizing all available resources to enhance processes.
• Manage and prioritize an individual pipeline to ensure timely and accurate processing and work with vendors to resolve any post-signing issues or concerns.
• Communicate with settlement agents or closing attorneys to verify fund disbursement.
• Retrieve disbursement delay monetary shortages from settlement agents.
• Analyze and document outstanding documentation requirements and verify receipt and accuracy of all closing documents, ensuring proper execution.
• Review outstanding closing conditions and required documentation.
• Conduct closing confirmation calls to ensure successful closings and update the system of record.

Required qualifications, capabilities and skills:

• High School diploma or equivalent is required
• Minimum of 4 years of experience in mortgage loan processing/closing.
• Proficiency in handling Conventional Refi and Purchase, CEMA/Co-op, NY, New Construction, TX 50a6, FHA/VA, HAP/DPA, Coverage, Hotline, and HELOC.
• Ability to manage and prioritize tasks effectively.
• Excellent communication skills and the ability to work collaboratively with various stakeholders.

Preferred qualifications, capabilities and skills:

• Bachelor degree preferred