Risk Management - Credit Officer Associate jobs at Jpmorgan in United States, Irvine

Job responsibilities

• Assist in the deployment and configuration of Genetec Security Center on Windows servers, ensuring successful implementation and integration of security systems.

• Provide first-level technical support to end-users, troubleshoot issues related to Genetec Security Center, and offer recommendations on best practices.

• Recognize and eliminate toil through systems engineering or automation, and implement observability patterns to improve service level indicators, objectives monitoring, and alerting solutions.

• Collaborate with senior IT staff and participate in training sessions to improve knowledge and skills related to Genetec Security Center and other IT systems.

• Monitor system performance and availability of core Genetec Security Center services, ensuring optimal transparency and analysis.

• Document and maintain accurate records of system configurations, changes, and support requests, ensuring clear communication and organization.

• Package Genetec Security Center software for client and server installs, and provide on-call support as needed to address urgent issues.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience.

• 2+ years’ experience working with Genetec Security Center, including configuring federations, and experience with installing and upgrading Genetec Security Center software while managing Windows patching.

• Familiarity with observability practices such as white and black box monitoring, service level objective alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, and Splunk.

• Possession of Genetec Security Center Omnicast certification and a good understanding of network protocols and security principles.

• Experience working with third-party applications deployed on Windows Server environments and the ability to work with SQL Server, including running queries.

• Strong problem-solving skills and attention to detail, ensuring effective troubleshooting and resolution of issues.

• Excellent communication and interpersonal skills, facilitating collaboration and effective interaction with team members and stakeholders.

• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in various work environments.

• Willingness to learn and adapt to new technologies, staying current with industry trends and advancements.

Preferred qualifications, capabilities, and skills

• General knowledge of financial services industry
• Experience working with third-party applications.
• Experience working with any other video management solutions
• Experience working with Intrusion Detection systems
• Genetec Mission Control certification is a plus

As a Client Success Officer within our Commercial Bank Startup Banking, you will leverage your deep treasury product knowledge to develop and execute a localized market and product strategy, serving as a key liaison for Commercial Bank clients. By offering Treasury solutions in conjunction with service, the Client Success Officer plays an important role in the execution of the firm’s retention, growth, and client experience strategies, including accountability to deliver on broader organizational service and revenue expansion. The Client Success Officer will play a vital role in partnering with Commercial Bankers, Implementation Managers, and Know Your Client (KYC) teams to enhance business development efforts, ensuring efficient execution and maintaining a high level of client satisfaction through active engagement.

Job Responsibilities

• Provides primary servicing support and treasury management solutions for a portfolio of Startup Banking clients
• Collaborate with bankers and clients at senior and strategic levels to proactively provide integrated treasury solutions within a consultative and client driven framework
• Responsible for fostering and expanding long-term relationships with clients by effectively managing their treasury needs, while ensuring a high level of client satisfaction
• Coordinate with the banking team to participate in positioning solutions for prospect clients to show the value add of the service model
• Help the coordination and project management of product implementations and service related needs
• Maintain ongoing relationship management routines
• Manage/resolve client escalations and issues
• Identify additional banking needs for clients by partnering with Commercial Bankers on cross sell opportunities
• Review sales, service and client onboarding processes and recommend process enhancements to leadership
• Coordinate with the Banker and operational partners, such as Client Data Management Team, & KYC, to assist with the onboarding of new to bank clients and to assist with periodic client renewals
• Partner with Banking and Sales on growth opportunities by contributing to strategic client relationship reviews and long-term planning
• Assist in development of relationship review documents and create actionable objectives for relationship review meetings with clients
• Work with Risk partners for certain elements of risk management including fraud prevention.
• Operational and functional knowledge of suite of treasury and cash management products offered to Startup Banking clients

Required qualifications, skills and capabilities

• Bachelor’s degree and/or 5+ years of equivalent prior work experience in Business Operations / Client Services / Sales Support
• 7+ years of comprehensive knowledge of Treasury Products and Services
• Proven client interaction skills to calibrate & manage client expectations
• Ability to develop strong working relationships with clients, colleagues, external centers of influence (COI), and external consulting organization
• Strong time management, organizational and planning skills
• Proven proficiency in managing client problem resolution and delivering solutions; ability to mobilize internal resources to move quickly to resolve issues
• Ability to motivate cross-functional teams and interact with all levels of the organization including senior management, sales, IT, operations and product management, banking, implementation, service, KYC, liquidity, merchant, card, credit, legal, compliance, etc.
• Working knowledge of Microsoft Office suite of products such as Project, Power-point and Excel
• Demonstrated team building skills and ability to work in a team environment along with experience in managing conflict and adapting to change
• Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions

Preferred qualifications, skills and capabilities

• Certified Treasury Professional designation
• PMP or other Project Management Certifications
• Strong creative solution and problem-solving abilities

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (20%) to visit clients and internal partners.

As a Lead Credit Officer within the Credit Risk team, you will play a critical role in evaluating and identifying risks, as well as interpreting data to support management in making well-informed credit decisions on multifamily commercial real estate loan requests. You will operate in a dynamic, high-volume, and fast-paced environment, analyzing loans ranging from $1MM to $25MM+. You will be part of a highly collaborative team that prioritizes learning, professional development, inclusivity, and mentorship.

Job Responsibilities:

• Oversee all aspects of credit analysis on commercial real estate/multifamily loans.
• Evaluate and manage risks in complex transactions.
• Serve as a back-up mentor for more junior Credit Analysts and Credit Officers
• Build and maintain strong relationships with internal business stakeholders including sales, processing, closing, and legal.
• Gain a thorough understanding of relevant policies, standards, procedures, and regulatory requirements.
• Apply data analysis techniques to interpret results and provide insights and recommendations to management.
• Serve as a technical expert in addressing inquiries and resolving system-related issues specific to credit risk analysis and management tools.
• Keep up with industry trends and best practices in credit risk management to enhance decision-making and maintain a competitive edge.

Required Qualifications, Capabilities, and Skills:

• Minimum 7+ years of experience in commercial real estate lending, credit analysis, or loan workouts.
• Thorough understanding of multifamily real estate property valuations and cash flow analysis.
• Excellent financial analysis skills, including evaluating property cash flows, property valuation, and personal financial statements.
• Demonstrated success in thriving within a fast-paced, collaborative environment while maintaining a high level of attention to detail.
• Excellent verbal/written communication and problem-solving skills.
• Ability to prioritize, plan, and manage people and processes to complete credit analysis and other assignments as needed.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to quickly adapt to proprietary systems.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor's degree in accounting, finance, economics, or real estate is preferred.
• Experience as a loan underwriter in commercial real estate lending is highly desirable.
• Familiarity with regional markets and municipal regulations.
• Advanced degree in a related field.
• Experience with proprietary credit risk management tools.

As a Lead Credit Officer within the Credit Risk team, you will play a critical role in evaluating and identifying risks, as well as interpreting data to support management in making well-informed credit decisions on multifamily commercial real estate loan requests. You will operate in a dynamic, high-volume, and fast-paced environment, analyzing loans ranging from $1MM to $25MM+. You will be part of a highly collaborative team that prioritizes learning, professional development, inclusivity, and mentorship.

Job Responsibilities:

• Oversee all aspects of credit analysis on commercial real estate/multifamily loans.
• Evaluate and manage risks in complex transactions.
• Serve as a back-up mentor for more junior Credit Analysts and Credit Officers
• Build and maintain strong relationships with internal business stakeholders including sales, processing, closing, and legal.
• Gain a thorough understanding of relevant policies, standards, procedures, and regulatory requirements.
• Apply data analysis techniques to interpret results and provide insights and recommendations to management.
• Serve as a technical expert in addressing inquiries and resolving system-related issues specific to credit risk analysis and management tools.
• Keep up with industry trends and best practices in credit risk management to enhance decision-making and maintain a competitive edge.

Required Qualifications, Capabilities, and Skills:

• Minimum 7+ years of experience in commercial real estate lending, credit analysis, or loan workouts.
• Thorough understanding of multifamily real estate property valuations and cash flow analysis.
• Excellent financial analysis skills, including evaluating property cash flows, property valuation, and personal financial statements.
• Demonstrated success in thriving within a fast-paced, collaborative environment while maintaining a high level of attention to detail.
• Excellent verbal/written communication and problem-solving skills.
• Ability to prioritize, plan, and manage people and processes to complete credit analysis and other assignments as needed.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to quickly adapt to proprietary systems.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor's degree in accounting, finance, economics, or real estate is preferred.
• Experience as a loan underwriter in commercial real estate lending is highly desirable.
• Familiarity with regional markets and municipal regulations.
• Advanced degree in a related field.
• Experience with proprietary credit risk management tools.

Join our dynamic Commercial Banking Client On-boarding (CBCO) Know Your Customer (KYC) Organization, where we lead the charge in supporting client coverage by fulfilling essential Anti-Money Laundering (AML) and KYC requirements.

As a Wholesale Know Your Customer Relationship Officer (KRO) within the AML/KYC Operations team, you will collaborate closely with Bankers to ensure all client KYC records adhere to stringent regulatory standards. In this pivotal role, you will be responsible for delivering high-quality and timely completion of due diligence requirements at both the inception and renewal of client relationships, joining a team dedicated to excellence and compliance in every client interaction.

Job Responsibilities:

• Consultatively manage client and partner expectations and understanding.
• Take ownership of the KYC/AML and client experience.
• Ensure KYC/AML deliverables are met, holding internal partners accountable.
• Maintain a thorough understanding of KYC/AML processes, addressing delays and inefficiencies.
• Effectively manage operational risk by maintaining diligent awareness of process risks.
• Escalate risk items appropriately and drive issues to resolution.
• Support bankers in the client selection process to effectively manage client risk.
• Independently oversee the renewal cycle of Due Diligence Forms in partnership with Relationship Management.
• Be accountable for timely portfolio management while upholding quality standards.
  

Required qualifications, capabilities and skills:

• BA/BS degree or equivalent work experience in financial services.
• Ability to properly identify AML risks and apply the AML/KYC policy concepts.
• Strong verbal and written communication skills.
• Excellent time management and organizational skills.
• Strong analytical and problem-solving skills.
• Willingness to travel as needed (less than 25%) to support various client coverage teams.

Preferred qualifications, capabilities and skills:

• Working knowledge of risk factors that may impact specific products and industries.
• Ability to multi-task effectively and leverage internal resources.
• Excellent attention to detail.
• Strong client focus and ability to partner with various internal groups.
• Independent, self-motivated with an ability to adapt and be flexible in a team environment.
• Previous credit training or underwriting experience.
• Ability to navigate client relationships and product usage.