דרושים Post-trade Technology Support Iii ב-גיי פי מורגן ב-United States, Houston

Job responsibilities

• Elicit and document comprehensive business and data flow requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility
• Translate complex business requirements into well-structured technical solutions, leveraging data analytics and technical knowledge to optimize system performance and scalability
• Conduct in-depth data analysis and interpretation to identify trends, gaps, and opportunities, providing actionable insights that support decision-making and key business initiatives
• Collaborate with cross-functional teams to develop and maintain architecture designs, policies, standards, and governance processes that align technology with business strategy
• Continuously enhance technical knowledge and stay current with industry trends, ensuring the application of best practices and innovative solutions to address evolving business needs

Required qualifications, capabilities, and skills

• Experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
• Proficiency in the Microsoft Office suite (particularly Excel and PowerPoint )
• Demonstrated proficiency in data analytics, including experience with data extraction, modelling, and interpretation to support strategic decision-making
• Hands-on experience of advanced data visualization and presentation
• Strong technical writing skills, with a proven track record of translating complex information into clear and concise documentation for diverse stakeholder audiences
• Advanced knowledge of data fluency, including experience in handling large, diverse data sets and generating insights to drive business objectives
• Strong presentation skills

Preferred qualifications, capabilities, and skills

• Knowledge of financial payments and commercial account/liquidity products
• Experience of using Atlassian Jira for requirements capture and technical backlog management
• Experience of using Atlassian Confluence and Lucid Charts for technical documentation and diagramming
• Exposure to agile methodologies such as Scrum, CI/CD, Application Resiliency, and Security
• Experience of working alongside software engineers to help rapidly synthesize, distil, translate and clarify complex business process into clear written technical requirements
• Knowledge of non-functional requirements and brokering these with the business and technology to enable delivery of high-quality reliable software solutions
• Foundational awareness of cloud technologies (e.g. AWS Cloud Practitioner)

As a Technology Support Lead in the Corporate Technology organization, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Executes policies and procedures that ensure operational stability and availability
• Escalates and communicate issues and solutions to the business and technology stakeholders,actively participating from incident resolution to servicerestoration
• Provides end-to-end application or infrastructure service delivery for the successful business operations of the Corporate Technology applications
• Analyzes and troubleshoots application issues, identifying root causes, and implementing solutions to prevent recurrence
• Monitors systems for issues and responding to incidents promptly; includes leading the diagnosis and resolving technical problems to minimize downtime
• Identifies opportunities to enhance system performance and implements optimizations to improve efficiency
• Creates system automation and support tools to streamline processes and reduce manual workload for application support teams

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud, data products such as Databricks or Snowflake
• Expertise in coding or automation scripting using Python
• Practical experience with AWS
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Demonstrated experience in application and product support
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• In-depth knowledge of the financial services industry and their IT systems

Job Responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Hands-on coding experience in C#, .NET, and React
• Experience with Public Cloud such as AWS
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Experience with AI technologies, including Large Language Models (LLMs), AI coding agents, or projects involving OpenAI
• Proficiency in relational database management systems (RDBMS) such as SQL or Oracle, as well as NoSQL databases

A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.