דרושים Digital Learning Developer Iii ב-גיי פי מורגן ב-United States, Columbus

Job Summary

As a Fraud Risk Product Manager - Vice President, you will shape the technology solutions that drive our strategic fraud risk initiatives.  Working at the intersection of business and technology you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities, transform that knowledge into high quality technical requirements, and coordinate with technical delivery teams to ensure solutions meet all requirements while providing exceptional business and customer experience.

In addition to working with the development teams to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires both business and technical skills including expertise in everything from data management to functional design, it also hinges on teamwork and leadership.  You will offer clear guidance and feedback to your colleagues, product teams, and technology resources to ensure the highest quality deliverables, processes, and experiences while promoting the values, culture, and brand of JPMorgan Chase.

Job Responsibilities:

• Partner with product owners, data scientists, and fraud strategists to build business requirements, procedures, and processes. This will include project plan development, resource management, requirements management (elicitation, documentation, prioritization, etc.), process mapping, process design, procedure authoring, org design, capacity sizing, etc.
• Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
• Manage the interdependencies between product releases and other product delivery teams and activities required for end-to-end delivery
• Lead the product development life cycle, design, and data analytics and able to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Align product strategies with overall business goals while identifying opportunities for growth
• Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts. build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios.

• Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines

Required qualifications, capabilities and skills:

• Bachelor’s degree, in engineering, computer science, technology, or related field
• 5+years of experience leading and managing progressively complex projects and initiatives in financial services, digital platforms and/or software development.
• Excellent interpersonal and communication skills, including ability to negotiate, compromise, display transparency and demonstrate diplomacy in sensitive situations and to interact effectively with peers, stakeholders, technical or business.  Demonstrates strong influencer skills.
• Excellent analytical, strategic, logical thinking skills to understand and articulate complex business processes and workflows.
• Strong ability to work independently and collaboratively in a team setting in organizing, executing and completing initiatives.
• Strong understanding of and ability to work within Agile based development.  Proven ability to lead multiple projects.
• Expert in JIRA reporting and Confluence
• Ability to synthesize complex information in a concise manner for presentation to stakeholders and interested parties.
• Exhibit confidence in communicating and interacting with senior and global business leaders through strong written, verbal, and interpersonal communications and presentations.
• Ability to understand stakeholders and business partners to provide flexibility and adaptability as necessary to execute and complete the initiative.

• Excellent communication and partnership skills

Preferred qualifications, capabilities and skills:

• Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable
• Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner
• Project Manager certification

As a Technology Support III – Major Incident Management team member in Consumer & Community Banking – Mission Control, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents.
• Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios.
• Ensure adherence to critical process and procedure, and appropriate escalations in support of production incidents.
• Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution.
• Distribute clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
• Ensure incident data is accurately captured and documented.
• Priming appropriate materials and follow ups to hand-off to the Root Cause Analysis phase in the Problem Management process.
• Working as part of a global follow-the-sun team, providing 24 x 7 production support coverage on a rotating basis

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Relevant Incident management experience in an enterprise scale environment.
• Extensive customer service, communication, and client interaction skills.
• Possess critical thinking and troubleshooting skills.
• Strong ability to think and act independently to resolve production issues.
• Ability to act with a sense of urgency and agility
• Must display a history of achieving goals in a high-performance environment.
• Advanced analytical skills.
• Must be able to multitask in a fast-paced environment utilizing multiple tools.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Preferred qualifications, capabilities, and skills

• Knowledge of ITL and Cloud Computing

We are seeking a software engineer with expertise in python and prior experience in utilizing LLMs. As an LLM Engineering Lead within Asset and Wealth Management you will be collaborating closely with various teams to prototype, build, test and deploy a large scale federated LLM platform. You will work with an agile team that will work on building, and delivering trusted market-leading technology products in a secure, stable, and scalable way. You will partner with our Global Data Science teams to design, develop, deploy and operate machine learning driven applications and data pipelines.

Job responsibilities

• Hands on involvement in building and operating highly sophisticated LLM driven applications.
• Partnering directly with other technology teams on LLM projects to advise and assist as needed.
• Collaborating with engineering teams, product, to deliver state of the art LLM based solutions.
• Executing creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
• Developing secure high-quality production code, and reviews and debugs code written by others.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Educated to degree level in a computer science or related discipline.
• Advanced python programming skills.
• Proven experience in building and operating scalable ML-driven products.
• Azure and/or AWS Certifications ( Architect, Big Data, AI/ML ) and hands on experience in Azure and AWS
• Proficiency with cloud technologies like Kubernetes, Airflow.
• Experience working in a highly regulated environment.
• Proven ability to iterate quickly.
• Proficient in all aspects of the Software Development Life Cycle.
• Terraform, IaaC experience.
• Experience with design & delivery of large scale cloud-native architectures and microservices performance tuning, performance optimization, real-time applications.

Preferred qualifications, capabilities, and skills

• Experience with financial data and data science.

As a Technology Support III – Major Incident Management team member in Consumer & Community Banking – Mission Control, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating impacting incidents.
• Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios.
• Ensure adherence to critical process and procedure, and appropriate escalations in support of production incidents.
• Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution.
• Distribute clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
• Ensure incident data is accurately captured and documented.
• Priming appropriate materials and follow ups to hand-off to the Root Cause Analysis phase in the Problem Management process.
• Working as part of a global follow-the-sun team, providing 24 x 7 production support coverage on a rotating basis

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Relevant Incident management experience in an enterprise scale environment.
• Extensive customer service, communication, and client interaction skills.
• Possess critical thinking and troubleshooting skills.
• Strong ability to think and act independently to resolve production issues.
• Ability to act with a sense of urgency and agility
• Must display a history of achieving goals in a high-performance environment.
• Advanced analytical skills.
• Must be able to multitask in a fast-paced environment utilizing multiple tools.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Preferred qualifications, capabilities, and skills

• Knowledge of ITL and Cloud Computing

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineer concepts and 5+ years applied experience
• Experience with Java/J2EE with a deep understanding of the language and core APIs, web services, multi-threaded/concurrent programming, XML, design patterns, Service Oriented Architecture.
• Experience in implementing Microservices using Spring Boot and Event-Driven architecture, implementation of enterprise systems using DDD, SAGA/ CQRS patterns. Working proficiency in using frameworks such as Axon
• Converse fluently in the full web technology stack.
• Plan, design, test, debug and deploy software solutions for managing infrastructure, project management, capacity planning, and operational efficiencies
• Work in partnership with infrastructure engineers and architects to understand and identify operational improvements

• Big data technologies(Kafka, Spark, Storm, Hadoop, HDFS, Solr)
• Familiarity with UI technologies (Jquery, ReactJS, Bootstrap etc)
• Cloud/AWS experience
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives

As a Vice President in the Credit Card Loss Forecasting within the Consumer & Community Banking (CCB) Risk Management group, you will be responsible for credit forecasting for the $220B credit card portfolio. The role encompasses important aspects of loss forecasting like, CECL, Budget, and Model analytics. This is an exciting opportunity to work in a high-impact team as they become the key focus of the firm and across the financial services industry. You will excel at creative thinking and problem-solving, be self-motivated, confident, and ready to work in a fast-paced, energetic environment.

Job Responsibilities:

• Lead the quarterly ACL process for the Card portfolio using CECL approach
• Provide attribution analysis for quarterly changes as well as impact analysis of latest Macroeconomic forecast
• Identify emerging risks and be creative in sizing the potential impact on the portfolio using alternate data sources
• Collaborate with the central loss forecasting team to manage process timelines and provide necessary information.
• Work with Finance, Modeling, and Risk Strategy teams to understand changes in the portfolio, model, or strategies and apply adjustments as needed
• Partner with the Risk Modeling team to ensure the model functions as desired and provide regular inputs for improvement
• Create and present quarterly ACL to senior management with a clear storyline and data support.
• Support annual stress testing (CCAR), the Risk Appetite framework, and strategy integrations
• Enhance consistency and efficiency across existing processes and reporting to meet the changing needs of the business
• Demonstrate initiative and the ability to work on multiple projects with limited guidance, while mentoring and coaching junior analysts to develop their risk management skills and finance knowledge.
• Confidently defend the loss forecasting numbers in front of senior management, the Model Review Group, and internal/external auditors/regulators.

Required Qualifications, Capabilities and Skills:

• Master’s/Bachelor’s degree in a quantitative discipline (Finance/Statistics/Economics/Mathematics/Engineering) from an accredited college/university required.
• 5+ years of experience in Credit Risk Management, Statistical Modeling, Marketing Analytics, and/or Consulting.
• 7+ years of related analytical experience.
• Strong knowledge of Python, SAS, SQL, and MS Office required.
• Strong P&L knowledge and understanding of drivers of profitability
• Strong analytical, interpretive, and problem-solving skills with the ability to interpret large data sets and their impact in both operational and financial areas.
• Excellent oral and written communication and presentation skills.

Preferred Qualifications, Capabilities and Skills:

• Advanced degree is preferred.

We are seeking a Software Engineer who is passionate about building reliable, scalable, and resilient systems. This role combines software development with a focus on system reliability, automation, and observability. You will design, code and implement solutions that ensure our Home Lending platforms run smoothly in production, including services that interact with internal and external systems.

Job responsibilities

• Develop resilient software solutions that improve reliability, scalability and system performance of the Loan Origination System (LOS).
• Design, Develop and Automate operational workflows to help improve Mean time to Resolve(MTTR) and Mean time to Detect(MTTD).
• Enhance observability by identifying gaps and building monitoring, logging and alerting to ensure service health are within thresholds and SLAs.
• Collaborates with product, architecture, security and operations teams prioritize reliability and embed best practices across the software development lifecycle.
• Participate in on-call rotations, incident response and post mortems.
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture.
• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems.
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development.
• Contributes to software engineering communities of practice and events that explore new and emerging technologies.
• Adds to team culture of diversity, opportunity, inclusion, and respect.

Required qualifications, capabilities, and skills

• Formal training or certification on software development concepts and 3+ years applied experience.
• 3+ years of experience working as a software developer/engineer, SRE/Devops, platform engineering, or similar.
• Hands-on practical experience in designing resilient system design, application development, testing, that improve operational stability and reliability.
• Experience in working and integrating third-party systems.
• Proficient in coding in one or more languages (e.g. Python).
• Hands-on experience with public cloud platforms.
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages.
• Overall knowledge of the Software Development Life Cycle.
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.
• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.).
• Strong communicator and effective collaborator across technical and non-technical audiences.

Preferred qualifications, capabilities, and skills

• Exposure to SRE/Devops practices (SLA/SLOs, error budgets, MTTR, MTTD).
• Exposure to AI/Automation technologies that improve operations.
• Knowledge of ITIL, and Agile methodologies.
• Experience with containers and orchestration (Dockers, Kubernetes).
• Exposure to monitoring tools like Thousand Eyes, Catchpoint or New Relic.
• AWS Certifications (e.g. Solutions Architect Associate).