דרושים Collections Specialist Ii Bilingual English Spanish Required ב-גיי פי מורגן ב-United States, Columbus

As a Process Improvement Associate II at JPMorgan Chase, you will play a crucial role in reshaping organizational strategy and operating models. Your expertise in business transformation, data analytics, and artificial intelligence tools will be instrumental in driving innovative solutions. You will collaborate with senior leaders to understand and optimize processes, enhancing operational efficiency. Your work will require initiative and judgment to resolve challenges and propose strategic improvements. You will analyze data, craft compelling narratives, and work with diverse teams to achieve common goals.

Job Responsibilities:

• Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
• Collaborate with senior leaders to analyze and optimize processes, enhancing operational efficiency.
• Utilize data analytics and AI tools to drive innovative solutions and offer continuous insights for strategic improvements.
• Assisting in analyzing process data to identify inefficiencies and opportunities for automation
• Craft compelling narratives to effectively communicate complex ideas and influence change within the organization.
• Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture.
• Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.
• Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.
• Develop and implement solutions that align with organizational strategy and operating models.
• Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges

Required Qualifications, Capabilities, and Skills:

• Undergraduate degree in a related field such as Business, Engineering, or Data Science
• 2+ years of professional experience in business transformation, data / process analytics, or artificial intelligence implementation.
• Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.
• Advanced analytical, systems-thinking, and problem-solving skills, with strong communication abilities.
• Proficiency in digital process, analytics, and AI tools.
• Commitment to continuous learning, including the latest trends and technologies in process improvement and AI
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree in a related field such as Business, Engineering, or Data Science
• 1+ years management consulting experience
• Technical skills related to data analytics tools (e.g., SQL, Python, R) and visualization tools (e.g., Tableau, Power BI)
• Relevant certifications, such as Lean Six Sigma (GB, BB, MBB), CAP, Google Data Analytics Certificate, AI Engineer, ML Certification, CBPA, CBPP
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

• Proven expertise or certification in Lean Six Sigma, Agile methodologies, Change Management, Organizational Design, or Strategic Consulting Engagements.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artefacts for complex applications while being accountable for ensuring design constraints are met
• Gives insightful and constructive feedback when reviewing code, technical designs and requirements
• Gathers, analyses, synthesises, and develops visualisations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene, system architecture and team processes
• Mentors and empowers junior and mid-level talent within our team, and adds to a team culture of diversity, equity, inclusion, and respect
• Drives decisions that influence the product design, application functionality, and technical operations and processes
• Serves as a function-wide subject matter expert in one or more areas of focus
• Actively contributes to the engineering community as an advocate of firm-wide frameworks, tools, and practices of the Software Development Life Cycle
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and proficient advanced experience
• Solid understanding of fundamental data structures including arrays, linked lists, stacks, queues, trees, graphs, and hash tables.
• Ability to design, analyse, and implement algorithms, with a focus on sorting and searching techniques.
• Experience in modern architecture patterns (e.g. micro-services, reactive architectures, event-driven architectures)
• Programming experience in at least 2 modern programming languages/frameworks such as JavaScript, React, Node.js, Java, Kotlin, Python, Go
• Experience working with HTML/ CSS and at least 1 modern JavaScript framework such as React.js, Vue.js, Hapi.js, Ember.js, Angular.js
• Experience with relational and non-relational databases (e.g. PostgreSQL, MongoDB, CouchDB, Redis, Elasticsearch, Cassandra, etc.)
• Experience in engineering practices such as code refactoring, design patterns, design-driven development, TDD, CI/CD, building highly scalable applications, application security
• Experience with Agile development methodologies and working knowledge of DevOps principles
• Ability to interact with people at all levels in an organisation
• Ability to communicate complex ideas effectively
• Passion for growing your skills, tackling interesting work and challenging problems

• Experience/Knowledge of model governance, data governance is a plus
• Familiarity with modern full-stack technologies
• Experience in writing and utilising RESTful and GraphQL API services and performance tuning large-scale applications
• Experience with cloud providers (e.g. AWS, Azure, GCP) and containerisation (e.g. Docker, Kubernetes)

Job responsibilities

• Responsible for all aspects of data strategy, governance, data risk management, reporting and analytics.
• Work with product owners, data owners and customers to evaluate data requirements and identify right technology solutions and implementation.
• Design, develop, code, test, debug and deploy applications for scalable and extensible applications.
• Produce high quality code utilizing Test Driven Development techniques.
• Participate in retrospectives to drive continuous improvement within the feature team.
• Participating in code reviews and ensuring that all solutions are aligned to pre-defined architectural specifications.
• Implement Automation: Continuous Integration and Continuous Delivery.
• Manage Cloud Development and Deployment: Support development and deployment of applications into AWS Public clouds.

Required qualifications, capabilities, and skills.

• Formal training or certification on software engineering* concepts and 3+ years applied experience.
• Advanced knowledge of architecture, design and business processes
• Full Software Development Life Cycle experience within an Agile framework
• Expert-level implementation skills with Java, AWS, Database technologies, Python, Scala, Spark, Ab Initio or Informatica.
• Experience with the development and decomposition of complex SQL (RDMS Platforms)
• Experience with Data Warehousing concepts (including Star Schema).
• Practical experience in delivering projects in Data and Analytics, Big Data, Data Warehousing, Business Intelligence. Familiar with relevant technological solutions and industry best practices.
• Good understanding of data engineering challenges and proven experience with data platform engineering (batch and streaming, ingestion, storage, processing, management, integration, consumption).
• Aware of various Data & Analytics tools and techniques (e.g. Python, data mining, predictive analytics, machine learning, data modelling, etc.)
• Experience with one or more leading cloud providers (AWS/Azure/GCP)

Preferred qualifications, capabilities, and skills

• Ability to work fast and quickly ramp up on new technologies and strategies.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
• Appreciation of Controls and Compliance processes for applications and data.
• In depth understanding of data technologies and solutions is preferable.
• Drive Process improvements and implement process changes as necessary.
• Knowledge of industry-wide Big Data technology trends and best practices

As a Program Delivery Associate II within Performance Consulting, you will be instrumental in driving operational excellence and delivering client solutions that optimize efficiency and enhance service delivery. You will leverage your expertise in process improvement, change management, and project management to support organizational transformation. Your role may involve delivering training, managing projects, and engaging stakeholders to align goals with organizational needs. Your innovative thinking will enable you to challenge the status quo and foster a culture of continuous improvement across diverse teams.

Job Responsibilities:

• Support Operational Excellence initiatives through client engagements and certification.
• Manage projects to ensure they meet timelines, budgets, and quality expectations, incorporating AI-driven tools, models and training materials to enhance efficiency and drive improvements.
• Implement change management strategies to facilitate organizational transformation and ensure smooth transitions.
• Prepare and maintain documentation to support internal audit readiness and compliance with control standards.
• Communicate with stakeholders to align project goals and deliverables with organizational needs.
• Monitor performance metrics to evaluate the effectiveness of training, change management, and project management outcomes, and make adjustments as needed.
• Develop and apply AI-driven process models and training materials to support operational improvements.

Required Qualifications, Capabilities, and Skills:

• Undergraduate degree in a related field such as Business, Engineering, or Data Science
• 3+ years of experience in program/project management, process improvement, and/or organizational change management, including understanding of relevant tools, processes, and best practices.
• Proficiency in developing and applying AI-driven process models, creating training materials, and/or managing projects to enhance operational efficiency and drive improvements.
• Proven ability to support fast-paced, complex, cross-functional programs or projects with significant business impact.
• Effective communication skills for engaging stakeholders and aligning project deliverables with organizational needs.

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree ina related field such as Business, Engineering, or Data Science
• Certification in Project Management Professional (PMP), Lean Six Sigma, and / or Change Management.
• Proficiency in delivering training and utilizing digital tools to enhance operational efficiency and audit readiness.
• Familiarity with AI technologies and digital process tools to drive innovation and efficiency.
• Experience with data analytics and visualization tools such as Tableau or Power BI to support decision-making and performance evaluation.
• Strong interpersonal skills to foster collaboration and build relationships across diverse teams.
• Ability to adapt to changing environments and lead initiatives that drive continuous improvement.

Job responsibilities

• Leads technology and process implementations for the AML/KYC product
• Drive a team of talented engineers to deliver customer business problems and accelerate the adoption of Cloud services
• Collaborate with internal teams and business leaders alike to define and deliver on the roadmap to cloud
• Works closely with Product and Business to deliver technology solutions to meet business requiremetns
• Makes decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations
• Delivers technical solutions that can be leveraged across multiple businesses and domains
• Influences peer leaders and senior stakeholders across the business, product, and technology teams

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Proven experience of leading a team of engineers to deliver mission critical projects
• Experienced in developing and delivering mission critical solutions to AWS
• Experienced in working on cloud technologies - Kubernetes, Kafka, Etc.
• Experienced in developing and delivering large scale systems using Java Spring Boot & React
• Experience working with different database technologies.
• Maintain overall knowledge in latest technologies and trends.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goal.
• Experience working at code level
• Excellent verbal and written communication
• Demonstrated leading large enterprise teams.

Preferred qualifications, capabilities, and skills

• Financial services experience
• AML/KYC experience

Job responsibilities:

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Lead a team of high-potential software engineers, delivering high quality software that achieves functional objectives
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with business stakeholders, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Stay up-to-date with emerging technologies and industry trends to drive innovation and continuous improvement.
• Implement data governance and best practices to ensure data quality and compliance with organizational standards
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills:

• Formal training or certification on Software Engineering concepts and 5+ years applied experience
• 8+ years experience of Java AWS, Python, Pyspark, Spring
• Hands on practical experience delivering system design, application development, testing, and operational stability
• Proficiency in automation and continuous delivery methods
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Proficient in development skill Java 21/ Python building into Public Cloud and CD/CD strategies.
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience
• Exposure to building AI/ML driven applications to drive business goals.
• Track record of Continuous learning mindset

Preferred qualifications, capabilities, and skills:

• Proficiency in Agile and SRE culture
• Working knowledge of one or more NoSQL database technologies, preferably Apache Cassandra
• Working knowledge of one or more Messaging technologies, preferably Apache Kafka
• Develop RESTful APIs and ensure smooth integration across internal and external services.