דרושים Client Service Specialist Iii - Commercial Card ב-גיי פי מורגן ב-United States, Charlotte

JPMorgan Commercial Real Estate Client Service Senior Manager United States, North Carolina, Charlotte

Limitless High-tech career opportunities - Expoint

שיתוף

As a Client Service Senior Manager within JPMorganChase, you will lead a team dedicated to resolving client requests and enhancing service operations. Your role involves shaping operational policies and precedents, utilizing your expertise in treasury and cash management products. You will identify trends, generate innovative solutions, and ensure quality service delivery. Your skills in influencing, managing stakeholders, and driving continuous improvement are crucial. Proficiency in project management, change management, and data & tech literacy will enable you to lead your team in delivering exceptional client service and contribute to the firm's strategic objectives.
Job responsibilities

Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform.
Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service.
Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents.
Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes.
Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes.

Required qualifications, capabilities, and skills

Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years.
Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service.
Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions.
Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes.
Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact.

Preferred qualifications, capabilities, and skills

Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals.
Proficient in conflict management and resolution to effectively address and resolve complex client and team issues.
Proficient in digital literacy and process automation to enhance operational efficiency and service delivery.
Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements.
Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations.

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פרטי המשרה המלאים

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18.09.2025

JPMorgan Client Service Associate - Wholesale Lending Services United States, North Carolina, Charlotte

שיתוף

As a Client Service Associate within Wholesale Lending Services, you will play a pivotal role in managing relationships with our clients, providing support for any issues that may arise with our complex treasury and cash management products and services. With a keen eye for continuous improvement, you will apply innovation and design thinking techniques to enhance the efficiency and resilience of our operating platform. Your role will require you to establish productive relationships with internal stakeholders, leveraging your ability to influence and persuade to drive mutually beneficial outcomes. You will also be expected to demonstrate your data and tech literacy, partnering with Technology and the Business to implement new technology that creates a competitive advantage. Your ability to manage projects, lead aspects of the project management lifecycle, and address concerns with sponsors and impacted parties will be crucial to your success in this role.
Job responsibilities

Develop and maintain long-term client relationships to ensure satisfaction and retention, addressing issues and conducting annual reviews to identify risks and recommend solutions.
Enhance the efficiency and resilience of the operating platform through innovative techniques, contributing to continuous service improvement.
Establish productive relationships with internal stakeholders, using persuasion skills to achieve mutually beneficial outcomes.
Collaborate with Technology and Business teams to implement new technology, leveraging data and tech literacy.
Engage in project management activities, including planning, execution, and addressing concerns with sponsors and impacted parties.
Solicit client input and feedback to determine service improvements, discuss trends/issues with internal partners, and influence product recommendations.
Identify opportunities for digital tools to offer successful self-service solutions and participate in deal team meetings for new products and services.

Required qualifications, capabilities, and skills

Minimum of 3 years of client-facing work experience in a financial services environment.
Demonstrated experience in managing client relationships and applying innovative techniques for process improvement.
Proven ability to establish and maintain productive relationships with internal stakeholders.
Experience in leveraging data and tech literacy to collaborate with internal teams.
The ability to provide quantifiable reporting and present findings.
Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills.
Strategic thinking with the ability to adapt to change and demonstrated team-building skills.

Preferred qualifications, capabilities, and skills

Developing ability to mentor team members to enhance their skills and foster a collaborative service environment.
Developing proficiency in strategic planning to align client services with organizational goals and client needs.
Proven ability to build and maintain strong client relationships to support long-term business success.
Developing experience learning new operating models, technologies, and industry trends.

JPMorgan Client Service Specialist III - Commercial Card United States, North Carolina, Charlotte

שיתוף

As a Client Service Specialist III within Commercial Card, you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address client inquiries, process transactions, troubleshoot issues, and identify opportunities to refer services based on client needs. You will be expected to apply your knowledge of our policies and procedures to solve problems. Your work will have a significant impact on our team and clients, and you will be expected to make decisions within established procedures.
Job responsibilities

Provide daily support within our operations, addressing client inquiries, processing transactions, and troubleshooting issues using your knowledge of our policies and procedures.
Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends.

Required qualifications, capabilities and skills

Baseline knowledge of client service operations, including transaction processing, troubleshooting, and service referral.
Demonstrate ability to apply policies and procedures to solve non-routine problems.
Possess excellent communication skills with demonstrated ability to utilize probing questions to accurately assess inquiry or request.
Ability to work in a fast-paced environment, adapt to change, and work effectively in a team environment.
Strong interpersonal and communication Skills to effectively interact with clients and address their inquiries.
Ability to accurately process transactions and ensure data integrity.
Skills to manage multiple tasks efficiently in a fast-paced environment.
Ability to identify common issues and provide straightforward solutions.
Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time.

JPMorgan Commercial Real Estate Client Service Senior Manager United States, North Carolina, Charlotte

שיתוף

Preferred qualifications, capabilities, and skills

Job responsibilities

Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
Develops secure high-quality production code, and reviews and debugs code written by others
Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
Adds to team culture of diversity, opportunity, inclusion, and respect
Deliver AI/ML based solutions to improve Kubernetes platforms for JPMC
Regularly provides technical guidance and direction to support the business and its technical teams

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 5+ years applied experience
Hands-on practical experience delivering system design, application development, testing, and operational stability
Advanced in one or more programming language(s)
Proficiency in automation and continuous delivery methods
Proficient in all aspects of the Software Development Life Cycle
Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
In-depth knowledge of the financial services industry and their IT systems
Practical cloud native experience
Experience applying data engineering and machine learning techniques
Experience in Generative AI, LLMs and AI Agents

Experience working with modern private & public cloud infrastructure platforms - Kubernetes, AWS EKS Terraform, Ansible and other automation tools.
Experience in multiple Cloud platforms like GCP GKE is a plus
Knowledge of deep learning and ML Ops workflows
Experience in Time Series analysis, including forecasting, anomaly detection, and trend analysis

JPMorgan Client Service Manager II - Phone Team United States, North Carolina, Charlotte

שיתוף

As a Client Service Manager II within JPMorganChase, you will lead a team to deliver exceptional customer service and operational support. Your role involves planning, managing client relationships, and addressing inquiries. You will utilize your anti-fraud expertise to protect clients and the institution. Your knowledge of market products and process automation will drive efficiency. You will manage change and resolve conflicts to achieve team objectives.
Job responsibilities

Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service.
Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution.
Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery.
Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader organizational goals.
Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win-win outcomes.

Required qualifications, capabilities, and skills

4 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management.
Demonstrated proficiency in planning, with a track record of making decisions on resource allocation to achieve organizational objectives.
Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution.
Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency.
Proficient in conflict management, with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies.

Preferred qualifications, capabilities, and skills

Experience in the banking or financial services industry, particularly within a commercial or investment banking environment.
Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance.
Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
Familiarity with banking software and systems, as well as proficiency in using data analytics tools to drive decision-making.
A mindset focused on continuous improvement, with the ability to identify opportunities for process enhancements and implement changes effectively.

JPMorgan Product Implementation Specialist - Foundations United States, North Carolina, Charlotte

שיתוף

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts – helping clients achieve their financial goals.

Job Responsibilities

Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
Ability to quickly and accurately learn products, services, and procedures.
Client service experience or comparable experience.
High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

Strong desire and ability to influence, educate, and connect customers to technology solutions.
Cash handling experience.

JPMorgan Client Service Senior Manager United States, North Carolina, Charlotte

שיתוף

JPMorganCommercial Real Estate Client Service Senior Manager

As aat JPMorgan Chase, you will be a key leader in our Client Service team, managing a group of professionals dedicated to resolving client requests and enhancing our service operations. Your role will be pivotal in shaping our operational policies and precedents, using your deep understanding of our complex treasury and cash management products and services. You will be expected to leverage your expertise to identify trends, generate innovative solutions, and ensure the quality of service delivery within your area of responsibility. Your ability to influence, manage internal stakeholders, and drive continuous improvement will be crucial in this role. With your proficiency in project management, change management, and data & tech literacy, you will lead your team in delivering exceptional client service, while also contributing to the firm's strategic objectives.

Job Responsibilities:

Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform
Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service
Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents
Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes
Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes
Demonstrate strong leadership by mentoring team members, fostering collaboration, inspiring achievement of goals, and coaching employees to deliver best in class client interactions
Manage client escalations while supporting the team to resolve issues and proactively reduce future occurrences

Required qualifications, capabilities and skills

6+ years of experience in leading and managing a team of professionals in a client service environment, with a focus on treasury and cash management products and services
Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service
Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions
Demonstrated leadership skills, with the ability to guide and mentor team members, foster a collaborative team environment, and inspire others to achieve project and organization goals
Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes
Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact
Deep understanding of the industry, market trends, and the client’s business environment to provide insights and recommendations that align with their strategic goals
Analyze client feedback to identify areas for service improvement and innovation
Exceptional written and verbal communication abilities, articulate complex ideas updates and resolutions to internal and external key stakeholders
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with a focus on reviewing data, reports and creating presentation to support client service activities

Preferred qualifications, capabilities and skills

Engage in strategic planning to align client services with organizational goals and client needs
Develop and implement strategies to improve client satisfaction and service deliver, while aligning with and contributing to broader firm-wide initiatives
Collaborate with cross-functional teams to ensure seamless client service operations
Comprehensive knowledge of treasury and cash management products and services
Bachelor degree and/or equivalent work experience
Analyze client feedback to identify areas for service improvement and innovation.

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פרטי המשרה המלאים

1 2 3 4 5 6

United States, North Carolina, Charlotte

884449339

18.09.2025

שיתוף

תיאור:

Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform.
Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service.
Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents.
Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes.
Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes.

Required qualifications, capabilities, and skills

Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years.
Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service.
Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions.
Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes.
Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact.

Preferred qualifications, capabilities, and skills

Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals.
Proficient in conflict management and resolution to effectively address and resolve complex client and team issues.
Proficient in digital literacy and process automation to enhance operational efficiency and service delivery.
Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements.
Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations.

Expand

פרטי המשרה המלאים

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