דרושים Fraud Customer Protection Investigator ב-גיי פי מורגן ב-בריטניה

As a Technology Support Analyst within the Transmission Support Team, you will provide 24/7 support to clients leveraging digital, end-to-end solutions. You will be challenged to stretch outside your comfort zone, learn new things, and challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners.

Job Responsibilities:

• Take full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
• Advocating on behalf of client to ensure client needs are met when working with business partners
• Escalating of issues in a timely manner, ensuring that the defined escalation procedures are followed
• Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
• Reaching out to clients and internal partners proactively to address processing errors or in support of platform changes
• Troubleshooting of file transmission problems for all rejected files, connectivity, and security related errors or failures
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
• Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards

Required Qualifications, Skills and Capabilities:

• 5+ years of Customer Service experience
• Self-motivated and self-managing, demonstrating sound judgment and effective decision making
• Effective analytical approach and complex problem solving skills
• Proven organizational skills, deadline-oriented, and ability to successfully multi-task and Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance
• Able to work outside of normal coverage hours as needed (including weekends and holidays)and work remotely
• Able to build and maintain good working relationships with business partners and technology

Preferred Qualifications, Skills and Capabilities

• Technical Customer Service experience
• Robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes

About the job

The Fraud Strategy Function

Fraud Product focuses on four areas:

1. Working with the Product and Engineering Squads to optimize Fraud Capability through continuous transformation
2. Working with Analytics on the Implementation of rules and strategies in the fraud monitoring systems
3. Working with the 2^ndline fraud risk teams to ensure models, rulesets and strategies are effective.
4. Sharing best practice across JP Morgan Chase & Co.

Role Responsibilities:

• Delivery of an end to end digital fraud decisioning strategy that optimizes fraud detection and client experience utilizing fraud scores and rules across a disparate set of vendors and fraud vectors
• Drive fraud strategies using data from multiple fraud prevention vendors - Optimize these to ensure decisioning capability is enhanced to protect customers and the firm from fraud.
• Ownership of a Detection and decisioning strategy that ensures we have key data fields flowing into the fraud monitoring system that can optimize fraud strategy and rulesets
• Identification of future fraud risks that are driven by product or channel development and mitigation of these risks through appropriate strategies
• Working across a wide group of teams (product teams, payments, engineering, technology, risk) to ensure that key partners are aware of all of the fraud
• Communicate effectively across teams and gain credibility by understanding end to end impacts of the fraud strategies that are implemented
• Collaborate effectively with colleagues across the firm including: business, technology, product management, operations management, legal, compliance, risk, audit, and technology control functions to drive engagement with the fraud prevention program of work
• Key understanding of innovation and operational impacts of managing digital fraud detection strategy with multiple input data points from a wide range of vendor systems
• Monitor and optimize model performance by developing a strong working relationship with the specialist Risk Models team.
• Act as a fraud subject matter expert for the SME Business and share best practice across the firm

Qualifications and experience:

• Bachelor’s degree or equivalent experience required, ideally in a science, computing, engineering or mathematics based subject
• Experience in a first or second line fraud role, in a policy, strategy or analytics specialism, with knowledge of SME.
• Experience of delivering in an agile environment.
• Experience of working with authentication strategy and authentication tools (behavioral biometrics / device intelligence)
• Experience in management / optimisation of fraud prevention tools. Eg Sira / Hunter, ThreatMetrix, Falcon, Arcot, RSA, FeatureSpace ARIC, and behavioural biometrics vendors
• Exceptional problem solving and analytical skills. Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems.
• Ability to solve problems from first principles, taking innovative approaches to address user needs.
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner.
• Networking –interpersonal skills; collaboration, openness and relationship building skills
• Able to work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment.
• Vendor management – ability to understand a vendor product offering and ability to integrate into current technology stack
• Ideally will have a background in banking or consumer products, clear interest in innovation and technology.

As a Client Service Associate within the U.S. Private Bank at JP Morgan, you will be responsible for fostering, improving, and growing client relationships. You will serve as the primary contact for all service-related needs of a Private Banking client. Your role will necessitate working in a dynamic, team-focused environment alongside advisors, product partners, and operations teams to guarantee a comprehensive and seamless approach across all Private Banking products.

Job responsibilities

• Provide exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, security transfers, and loan transactions including escalated research requests
• Adhere to and maintain the firm’s controls policies and procedures and FINRA regulations as well as protecting client assets against potential fraud activities
• Collaborate with respective client facing teams and internal business groups to deliver and execute client transactions
• Review and identify potential business opportunities for clients to engage in additional products and services

Required qualifications, capabilities, and skills

• FINRA Securities Industry Essentials, Series 7 and Series 63 licenses required for the position; unlicensed candidates considered, but required to obtain licenses within 90 days of start date
• Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint) and Microsoft Outlook

Preferred qualifications, capabilities, and skills

• College degree or equivalent client service experience preferred
• Experience with a wide array of financial products preferred

Required Qualifications, Skills and Capabilities:

Preferred Qualifications, Skills and Capabilities:

As a Customer Service Apprentice in JPMorganChase Merchant Services, you will be an advocate for our clients and internal partners. This program is designed to kickstart your career with a mix of valuable workplace experience, successive skills training, one day a week study time, and extra support from a dedicated mentor, after which you will gain a Level 3 Customer Service Specialist Qualification after successful completion.

Job responsibilities

• Provides first call resolution by answering client calls, identifying and analysing information
• Resolves client issues and concerns expediently, adhering to business policies, and ensuring timely follow-up on inquiries
• Troubleshoots technical problems, and maintains knowledge of new products and services to offer viable solutions
• Demonstrates exemplary teamwork by maintaining a professional, positive, and supportive attitude

Required qualifications, capabilities, and skills

• Achieved or predicted to achieve 5 GCSEs (or their equivalent) at grade 4 or above, including English and Mathematics

• Meeting the eligibility criteria for a Level 3 Qualification

• Willing to work schedules during our operating hours, which includes bank holidays

• Good knowledge of French

Preferred qualifications, capabilities, and skills

• Capable of multitasking, demonstrating flexibility to take on different tasks within the team
• Self-motivated and able to work well both independently and in team settings
• Knowledge of computer software systems like Microsoft Office

Use your analitical skills and ability to react quickly to changing market environments to manage the firms international rates and Foreign Exchange (FX) exposure.

As a International Rates and FX Portfolio Manager in Treasury Chief Investment Office (TCIO) you will be responsible for managing the firms international rates and Foreign Exchange (FX) exposure, managing risk across global rates markets and interacting with other TCIO teams such as FTP and funding. This role offers you the chance to utilize your analytical skills and quick decision-making in a fast-paced, exciting environment.

Job responsibilities

• Manages a portfolio of global rates and FX risk
• Works with related functions to ensure the smooth functioning of the bank’s portfolio and risks
• Analyses JP Morgan’s balance sheet, assets and liabilities to identify risks
• Devises strategies to optimize the balance sheet to meet the objectives of the firm
• Executes cash and derivatives trades in FX and fixed income
• Provides pricing for related functions
• Conducts research on markets and economics to identify issues relevant to the firm
• Books and exercising trades
• Analyses markets for opportunities and develop trading strategies that meet the firms investment objectives
• Prices and executes derivative and cash transactions

Required qualifications, capabilities, and skills

• Bachelor’s degree minimum of a 2:1 or equivalent
• Strong analytical skills
• Ability to react quickly to changing market environments
• Strong approach to control environment
• Good Excel skills
• Works well within a team

Preferred qualifications, capabilities, and skills

• Trading or execution of FX, Government bonds or interest rate swaps and options
• Analysing, pricing or executing fixed income derivatives
• Managing firms balance sheet liquidity and ftp process
• Structuring in rates or FX, ALM or capability to work on product risk types and stress analysis