דרושים Ux Writer- Associate- Nutmeg ב-גיי פי מורגן ב-United Kingdom, London

Job responsibilities:

• Work with the ICB Risk COO team in support of the ICB CRO agenda.
• Collaborate wwith ICB Risk, Controls, Finance, Governance, and cross-functional partners to deliver strategic and BAU priorities
• Coordinate and collate risk responses to NBIAs, due diligence requests for investments and Post Implementation Reviews (PIRs).
• Analyze and document key business discussion and requirements, managing timelines, risks, issues, and dependencies tracking action items and other project related materials.
• Manage working group communications, reporting, and scorecards for key strategic initiatives
• Serve as a central point of contact for critical issues, facilitating timely decision-making
• Leverage subject matter experts and initiative owners to resolve project challenges
• Establish and maintain governance for key projects and processes
• Create and facilitate forums for issue resolution, progress updates, and decision-making
• Prepare meeting materials, document minutes, and ensure clear ownership of action items
• Communicate status updates to stakeholders and senior management through scorecards and milestone tracking

Required qualifications, capabilities, and skills

• Few years of experience in a second line of defence role
• Proven written and oral communication skills to present findings and influence outcomes
• Strong attention to detail in a fast-paced, results-driven environment
• Excellent multitasking and prioritization skills
• Demonstrated ability to work inclusively across functions, lines of business, and locations
• Proven capability to operate autonomously and collaboratively within a team
• Experience developing new ideas and improving processes
• Proficiency in PowerPoint (Pitch-Pro) and MS Excel

Preferred qualifications, capabilities, and skills

• Experience in project or program management within the finance industry
• Prior experience in the Consumer Banking industry

Shape the future of employee Experience by contributing to UX design of communication and collaboration products, empowering our 300,000+ employee workforce. We are seeking a talented Experience Design Senior Associate to drive the design of digital first solutions that empower our employees today and in the future.

As an Experience Design Senior Associate, you will play a pivotal role in shaping the user experience of our communication and collaboration products. You will leverage your advanced knowledge of experience design principles to create solutions that cater to a diverse range of users. Collaborating with cross-functional teams, you will contribute to the continuous improvement of our offerings, blending vendor products and in-house built solutions, ensuring a seamless and enjoyable experience and enhancing collaboration for our employees. You’ll be involved in various steps of the design process including defining products and features, and delivering concepts, prototypes and detailed design. You’ll do this by collaborating across product, engineering, accessibility, and through partnerships with your peers and stakeholders. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our employees.

Job responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across multiple products and platforms while adhering to industry best practices.
• Apply advanced knowledge of experience design principles and storyboarding to create user-centric designs and interactions that enhance navigation, usability, and overall user satisfaction.
• Develop user flows, wireframes, interactive prototypes, and high-fidelity mockups for applications and portals
• Create storyboards, journey maps and/or service blueprints, collaborate with UX Research in identifying pain points and opportunities for improvement, and champion new ideas in products and features of various levels of complexity.
• Conduct data-driven analyses to inform design decisions and transform raw information into valuable insights for decision-making.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring our products cater to a diverse range of users.
• Champion the user-first mindset across ‘build’ and ‘buy’ products by simplifying onboarding experience, streamlining complex workflows, optimizing core features based on user desirability and feasibility.
• Operate with an iterative design mindset, incorporating user feedback and insights to continuously improve the overall user experience.
• Assist in analyzing market trends, user research studies, and user behavior analyses to inform design decisions and contribute to strategic thinking.
• Advocate for user-centered design principles and best practices throughout the product lifecycle.
• Communicate design rationale and facilitate design reviews with cross-functional teams.
• Stay current on trends in UX design, fintech, AI and digital to drive innovation.
• Contribute to the growth of UX maturity across the division.

Required qualifications, capabilities, and skills

• 4+ years of experience or equivalent expertise in UX/UI/Product design or similar role, dedicated to improving digital product experiences
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma)
• Solid understanding of interaction design and usability best practices
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Strong portfolio demonstrating design process, problem-solving, and impactful digital experiences in complex domains.
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.
• Experience planning, conducting, and applying findings from user research and usability tests
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies.
• Excellent communication, presentation, and collaboration skills.
• Ability to manage working both independently and within a team.

Preferred qualifications, capabilities, and skills

• Prior experience designing applications within complex business domains.
• Experience of working with SaaS, vendor products.
• Understanding of Human-Computer Interaction or related field.
• Experience working in Agile, cross-functional teams, interacting with business, product and engineering stakeholders.
• Familiarity with web and mobile interface guidelines and accessibility standards.
• Skills in facilitating workshops or design sprints.
• Experience building out or contributing to design systems.
• Examples of work that demonstrate exceptional, world-class digital experiences (through low- to high-fidelity design work) that have contributed to positive business outcome

Education

• Bachelor’s degree in HCI, Human Factors, UX Design, or a related field, or equivalent professional experience.

Program Delivery Manager / Investments – Nutmeg

Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing.

The Role:

As a key member of the Program Delivery Management team, you will be instrumental in delivering Nutmeg’s most significant and strategic projects. Your responsibilities will include overseeing large-scale initiatives such as new product launches, product enhancements, integrations with our B2B partners, and international expansion.

In this role, you will be accountable for developing and maintaining comprehensive project plans, defining and tracking milestones, decisions, risks, and issues, and ensuring robust governance throughout the project lifecycle. You will also manage effective communication among stakeholders, including third parties, to ensure alignment and transparency.

Responsibilities:

• Lead and facilitate the delivery of complex projects on Nutmeg’s roadmap, guiding initiatives from initial conception through to successful implementation and launch.
• Develop, manage, and clearly communicate comprehensive plans that capture key delivery milestones, decisions, risks, and issues. This includes monitoring progress across Product, Engineering, Operations, Customer Experience, and other functional teams, while ensuring all activities comply with Control and Compliance standards.
• Ensure initiatives are executed within the agreed scope, delivered on schedule, and remain within budget, consistently building a reputation for trustworthiness and reliability.
• Provide structure, direction, and pragmatic guidance throughout the project lifecycle, helping teams maintain focus on critical priorities and objectives.
• Foster strong, collaborative relationships across internal functions and with external partners, promoting teamwork and effective communication.
• Work closely with colleagues to define, refine, and continuously enhance our program delivery processes and protocols.

Required competencies:

• Extensive experience managing diverse and innovative programs in the financial sector, consistently delivering impactful results.
• Demonstrated ability to lead all stages of the product lifecycle, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience with software delivery best practices, working with technical product requirements and mapping of dependencies, design of minimum viable products, working with multi-country requirements.
• Significant hands-on experience working in agile environments, utilizing tools such as JIRA and Confluence.
• Solid practical understanding of additional delivery methodologies, including Waterfall.
• Adaptable and professional communicator, skilled at presenting to senior executives and engaging stakeholders at all levels.
• Open and transparent in managing work and program progress, ensuring diverse stakeholders are kept informed through well-designed governance and regular updates.
• Pragmatic, delivery-focused mindset with the ability to bring structure, clarity, and a bias for action to complex initiatives.
• Comfortable operating in fast-paced, ambiguous environments, maintaining composure and focus under pressure.
• Effective facilitator, adept at managing and resolving conflicts, and able to influence and motivate others without direct authority.
• Experience in change management, including impact assessment, defining success metrics, stakeholder engagement, and supporting training to ensure program adoption and success.
• Experience in building wealth management products, with familiarity across the end-to-end lifecycle of brokerage and mutual funds considered a strong advantage.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Contributes to software engineering communities of practice and events that explore new and emerging technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical enterpirse experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s) Python and AWS deployment
• Strong in programming using Python and should be able to scalable and optimized code
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning)
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience in AWS

Preferred qualifications, capabilities, and skills

• Experience in building complex and scalable Software solutions on AWS
• Experience with Terraform and Spark
• Proficiency in building machine learning and pipelines that use Generative AI models on AWS
• Hands on experience in designing and building RAG pipelines
• Experience in Prompt Engineering, Vector Database and AI Agents

As a Client Service Manager (CSM) in Securities Services, you will join the client service team and have an assigned book of clients. You will have ultimate ownership for client satisfaction with JP Morgan, pulling together the internal teams and resources required to successfully service your book of business.

As a CSM, you will lead in-person meetings, manage client relationships, and coordinate service delivery to ensure client satisfaction with JP Morgan. You will also manage billing accuracy and ensure compliance with company policies.

Job responsibilities:

• Lead in-person meetings with your client base to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM.
• Manage a CSM Associate(s) and work with VP counterparts to manage client relationships.
• Introduce Senior JPM Management to your clients.
• Maintain client profiles and service level documents for your assigned book of business.
• Complete periodic relationship reviews for your clients.
• Monitor and manage billing for accuracy.
• Coordinate client training of proprietary JPM technology.
• Coordinate service delivery to clients from within JPM, inclusive of staff from internal groups such as operations, accounting, etc., escalating when necessary.
• Ensure personal and client compliance with all company Policies and Procedures.

Required qualifications, capabilities, and skills:

• Bachelor’s degree.
• At least eight years of experience working at a financial services organization focused on servicing Alternatives, Asset Manager, and/or institutional clients.
• Three to five years of direct people management; managing and developing staff and preparing and conducting performance reviews.
• Global Custody and asset servicing experience and knowledge.
• Alternatives knowledge especially experience working on fund accounting and administration services.
• Ability to learn and discuss the products and services offered by Securities Services with clients, including Global Custody, Fund Accounting & Administration, and Data Solutions, among others.
• Strong presentation skills and comfort communicating detailed information to senior level executives.
• Strong project management skills.
• Effective problem solving, oral and written communication skills.
• Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM.
• Ability to prioritize, multi-task, and work with minimal supervision.
• Strong work ethic with a desire to collaborate with the team and manage people.

Preferred qualifications, capabilities, and skills:

• Conversational Spanish skills.
• Experience working at a hedge fund or private equity firm.

Job responsibilities

• Deliver best-in-class, end-to-end transaction execution management of credit facilities focused on bilateral working capital facilities, syndicated lending and core trade
• Prepare transaction documentation based on JP Morgan template documentation
• Liaising with internal/external counsel to prepare and review transactional documentation
• Review and support front office in negotiating legal documentation across various credit products
• Draw on expertise to suggest solutions for appropriate stakeholders (Bankers and/or Trade Sales, Credit, Legal, Compliance, Tax, etc.) as necessary, ensuring they are brought into the debate in a timely manner to reach a resolution
• Manage controls framework, reporting and escalation for transaction execution; including preparing and coordinating documentation deviations and approvals during negotiations
• Maintain oversight of the deal closing process
• Participate in team projects as part of continuous improvement

Required qualifications, capabilities, and skills

• Minimum 6 years’ experience in documentation negotiation coordination and transaction execution management of credit facilities
• Solid understanding of credit execution, transaction management and banking processes
• Expertise in credit agreements, including the ability to negotiate provisions on behalf of the bank
• Decision-making capabilities and the ability to identify problems and drive to a resolution
• Excellent coordination skills and a strong control mindset
• Demonstrated ability to manage relationships, both internally and externally
• Good organization skills, and ability to work well under pressure and to tight deadlines, including strong prioritization skills.

Preferred qualifications, capabilities, and skills

• Finance and/or Legal degree