Global Security Operations Manager jobs at Jpmorgan in Taiwan, Taipei

You will become familiar with the fund strategies and an expert in the portfolio implementation system. Your role requires following trade ideas through from the point a portfolio manager selects a stock to the conclusion of the trade and dealing with subsequent cash and operational requirements. Additionally, you could be expected to play an important role in the operational set-up and launch of any new products on the desk.

Job responsibilities:

• Manage multi-portfolios/accounts.
• Implement overseas funds advisory model/instruction to onshore portfolios.
• Develop and communicate within the Emerging Markets and Asia Pacific (EMAP) team.
• Prepare documentation related to portfolio investment decisions.
• Handle cash management, including FX hedging policies.
• Monitor portfolios for compliance with guidelines and restrictions.
• Conduct pre-trade compliance checks and input trades onto Spectrum PI.
• Produce ad hoc/daily/weekly/monthly reports for TW local PM.
• Provide input/suggestions for projects to improve desk operations efficiency, and manage ad-hoc projects to streamline and improve the accuracy and efficiency of the implementation process.
• Build relationships with departments to resolve problems/queries efficiently.
• Assist in setting up new accounts/funds with dummy cash injection, new securities/IPOs/Placings in Spectrum PI for trading.

Required qualifications, capabilities, and skills

• Holder of a relevant University bachelor’s degree and at least one of Senior broker/SITICA license.
• Minimum of 2 years of overseas fund portfolio management working experience.
• High level of numeracy, attention to detail, and risk awareness with a control-oriented mind-set.
• Assertive with strong communication skills and a flexible attitude in supporting people based in different time zones.
• Highly focused, maintaining a consistently high level of concentration and attention to detail, able to work accurately under pressure, within tight deadlines, and effectively prioritize workflow.
• Pro-active approach to work to prevent problems occurring, with a questioning nature that challenges anomalous figures or procedures.
• Native Mandarin fluency and written and verbal fluency in English.
• Willing to accept high responsibility and driven to achieve excellence.

Preferred qualifications, capabilities, and skills

• Knowledge of ETF products and related AP order process
• Knowledge of the Back-Office functions and the life cycle of an equity trade
• Preferably to advanced Excel level, VBA understanding

Job responsibilities

• Be equipped with solid capability to communicate financial markets and fund products in terms of the investment philosophy, investment strategy, portfolio construction, performance contribution and other matters relevant to the product.
• Communicate professional information in different client & channel languages. Clients refer to internal sales, direct clients, channel financial advisors and institution clients. The candidate should be able to present necessary information in both written and spoken context, and therefore promote products to generate sales and grow AUM.
• Possess great communication and team working for coordination
• Work effectively and proactively with the team and all internal parties
• Act as a team player to achieve overall business objectives

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Finance or related discipline
• At least 3 years of working experience in financial industry
• Excellent verbal and written communication skills
• Fluent in spoken and written Chinese, conversational spoken and written English
• SITCA License, or Senior Brokerage License is a must
• Self-motivator, achiever, goal getter and able to work independently with multitasks

Preferred qualifications, capabilities, and skills

• Experienced in product communication of mutual funds
• CSIA or CFA qualification

As an APAC Fee Billing Lead within the JPMorgan Asset Management team, you will oversee the fee billing teams in Taiwan and Japan. You will oversee fee billing operations, manage diverse fee structures, liaise with global teams, ensure compliance, and drive efficiency in processes. You will represent APAC in global meetings, advocate for regional needs, and implement best practices. Your role involves collaborating with internal stakeholders, clients, and external vendors to ensure smooth operations and compliance with business and regulatory requirements.

Job Responsibilities

• Review client agreements related to fee calculation methods and provide input to client service for negotiations.
• Connect with fee billing teams in the US and Japan to ensure alignment and share best practices.
• Represent APAC in global meetings, advocating for regional needs and implementing global best practices.
• Liaise with internal stakeholders, clients, and external vendors to address routine operational issues and ensure adequate controls.
• Monitor and control day-to-day fee billing operations to ensure compliance with business and regulatory requirements and service standards.
• Undertake projects supporting new business initiatives, regulatory requirements, and service development.
• Drive ongoing efficiency by optimizing, managing, and maintaining operational processes and building out related technology requirements.
• Assist managers with resource planning, staff development, and process improvement.

Required Qualifications, Capabilities, and Skills

• Minimum of 8 years of relevant experience within the financial services industry
• Experience in operational project process planning and execution, with a strong understanding of IT, automation, and systems
• Proven experience in managing a team
• Strong self-discipline, sense of ownership, leadership, and integrity
• Great attention to detail with strong problem-solving skills
• Experience working in a fast-paced, deadline-driven environment
• Comfort with ambiguity and shifting priorities, timelines, and demands
• Ability to network with internal stakeholders to foster relationships across functions and locations
• Highly adaptive individual willing to accept challenges and changes, embracing cross-functional rotations
• Good communication skills in both English and Mandarin as the role requires communications with local and global stakeholders

As a Global Security Operations Manager in Global Security, you will oversee security operations in Taiwan, ensuring the safety of our employees and facilities. Your role is crucial in maintaining compliance and implementing security measures that align with our global standards. You will lead crisis response efforts and collaborate with various teams to enhance security protocols. As a key member of the GS regional team, you will lead the coordination of physical security activities and product line components within Taiwan, reporting directly to the Head of APAC Global Security Director.

Job Responsibilities:

• Coordinate physical and technical security activities for all location-based operations.
• Manage and train a professional guard force, ensuring compliance and discipline.
• Implement security policies and procedures to mitigate risks.
• Conduct security inspections and oversee surveillance systems.
• Ensure compliance with access control SOPs and regulatory guidelines.
• Lead crisis response efforts during emergencies.
• Collaborate on security measures for high-profile events.
• Manage inter-affiliate services and outsourcing arrangements.
• Support audits and ensure compliance.
• Address administrative requirements and vendor dealings.
• Promote continuous improvement in security operations.

Required qualifications, capabilities, and skills:

• 5-8 years of experience in a security (or demonstrably similar) domain, preferably within the Asia Pacific region and a similar corporate environment.
• A good working knowledge of security operations and safety practices in a business environment with demonstrable supervisory experience in a similar environment.
• Project management skills which include expertise in developing robust security designs for new facilities.
• Ability to prioritize and align efforts with business strategy.
• Strong communication and leadership skills.
• Effective cost and resource management.
• Data-driven decision-making skills.
• Proactive stakeholder engagement and collaboration.
• Ability to foster inclusive environments and trust.
• Commitment to transparency, diversity, and respect.
• Risk identification and mitigation skills.

Preferred qualifications, capabilities, and skills:

• Security related accreditations (e.g. Physical Security Professional, Certified Protection Professional etc.) may be beneficial.
• Ability to manage complex stakeholder requirements.
• Experience in crisis management and emergency response.
• Knowledge of regulatory requirements.
• Ability to mentor and coach junior colleagues.

As a Custody Client Operations - Analyst in the Custody Client Facing Team, you will serve as the first point of contact for all post trade activities for the Global Custody business. This includes trade, cash, foreign exchange, and asset servicing activities. You will foster a close relationship with clients in order to understand their requirements and expectations and proactively identify optimization opportunities. You will meet with clients through service reviews and host trainings on a regular basis. You will also help the business identify client trends and streamline operational workflows through data analysis via financial technology tools and digital software as part of continuous improvement.

Job Responsibilities:

• Ensure full accountability for the end-to-end query resolution raised by clients. These queries will include, but not be limited to Settlements and Corporate Actions, Tax and Income. This will involve detailed discussions/handholding with operations on processes and actions to be taken therein.
• Building relationships with clients to understand client behavior and requirements.
• Analyze client transactional data in order to identify client trends and behaviors, identifying key operational risk and control metrics, and contributing to the presentation of operational data metrics to the Custody business stakeholders as well as external client interactions.
• Drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate.
• Identify Service Requests and Service Delivery Issues for Client Services Account Managers to address; as well as any daily activities that may impact client satisfaction.
• Maintain daily contact with clients with clients by email and phone calls. Attend client meetings and calls with Client Services Account Managers
• Monitoring and resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact.

Required qualifications, capabilities, and skills

• Bachelor's Degree in Finance or equivalent
• Strong focus in client service management, communication and delivery. Strong oral and written communication and presentation skills are required.
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
• A control focused agenda, and a thorough understanding of program/project risk. Proactive in identifying and escalating issues
• Anticipate issues and proactively drive initiatives to ensure results. Self-starter and ability to learn quickly

Preferred qualifications, capabilities, and skills

• Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody
• Extensive knowledge of financial markets and instruments, both domestic and global, is an advantage
• At least 5 years of experience in Trade Management/Cash/Asset Servicing at a Custodian or Prime Broker with a focus on client service and operations would be ideal
• TW Trust License and Financial Markets and Professional Ethics License
• Comprehensive understanding of Global markets