דרושים Technology Support Lead ב-גיי פי מורגן ב-Singapore, Singapore

Job responsibilities

• Executes standard software solutions, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems and technical implications
• Applies knowledge of tools within the Software Development Life Cycle toolchain to improve the value realized by automation
• Applies technical troubleshooting to break down solutions and solve technical problems of basic complexity
• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems and contribute to decision-making in service of secure, stable application development
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems
• Adds to team culture of diversity, opportunity, inclusion, and respect
• Provide OnCall support for urgent issues outside regular business hours.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Hands onexperience as a DevOps Engineer, SRE, or similar role with a focus on improving the reliability
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Demonstrable ability to code in one or more languages
• Experience across the whole Software Development Life Cycle
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies

As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology - Incident Management team. you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Drive the technical recovery bridge (provide command & control service) to manage all diagnostic and resolution activities.
• Identify all resources needed to resolve the incident, including those from JPMC partners, external vendors, and JPMC lines of business.
• Execute policies and procedures that ensure operational stability and availability.
• Escalate and communicate issues and solutions to the business and technology stakeholders.
• Ensure responsibility for high-quality, consistent, and accurate incident and process-related data.
• Participate in post-incident reviews and problem management activities.
• Contribute proactively to improvement activities during incident downtime. This includes automation, toil reduction, process reviews.

Required qualifications, capabilities, and skills

• Formal training or certification on technology support concepts and 5+ years applied experience troubleshooting, resolving, and maintaining information technology services.
• Bachelor’s degree in computer science or equivalent
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Broad understanding of technology frameworks across cloud, distributed, midrange, and mainframe technologies.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Proficient in observability and monitoring tools and techniques
• Prior experience in running incident bridges for application and/or technology issues.
• Knowledge and understanding of Incident Management best practices, skills, and tools.
• Excellent communication skills (both written and oral), with the ability to demonstrate confidence with senior technology and business management and possess the ability to influence others across all contributing teams and disciplines.
• Strong team player with the ability to foster relationships from both a business and technical perspective.
• Monthly weekend out of hours coverage is anticipated as part of this role

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting. Python is preferred.
• ITIL Expert
• General understanding of Financial Services and key drivers of business performance.
• Experience with ServiceNow, Tableau and Alteryx

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Engineering, Mathematics or other related disciplines
• 5 or more years of software engineering experience. Mastery in Java with respect to designing, coding, testing , and software delivery
• Experienced candidate with ability to solve complex problems using technologies like Java .
• Hands on practical experience in Java 17 , Spring , Spring Boot , Oracle.
• knowledge with Gemfire , Cloud foundry , AWS required
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Practical cloud native experience

Job responsibilities

• Monitor the Enterprise for disruptions that may impact critical aspects of the JPMorganChase operational environment, maintaining situational awareness
• Triage Resiliency Incidents for potential disruptions to Enterprise Technology Assets and Essential Services
• Manage Communications according to our documented Communications & Decision plan
• Invoke documented Recovery Strategies to minimize the impacts from Asset disruptions
• Return to BAU and cessation of all Resiliency Incident management activities
• Lead or support Global and Regional initiatives to enhance and mature the Enterprise Technology Business Resiliency Incident Management process
• Continuously develop and refine policies and processes for the Enterprise Technology Crisis Management operational playbook to ensure effective and efficient incident response
• Coordinate the Enterprise Technology response to centralized Firmwide Simulation Utility (FSU) events to demonstrate the End-to-End resilience of plans which support the recovery of Essential Services against impact tolerances
• Support the execution of Firmwide Business Resiliency policies and standards through partnership with Enterprise Technology and Firmwide resiliency teams
• Support the annual Resiliency testing schedule across events such as Repave and Isolation Tests

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science related disciplines
• Minimum 3 years of experience in business resiliency, crisis management, operational risk or global security/intelligence function
• Prior experience in Business Resiliency, Crisis Management, Operational Risk or a Global Security/Intelligence function
• Ability to carry out complex tasks under time pressure, while maintaining a high level of attention to detail and accurate work
• Experience in making data driven analytical judgements that support the end-to-end Business Resiliency Incident / Crisis lifecycle
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
• Initiative - self-motivated, able to realize the need for change and seek feasible solutions culminating in process grounded recommendations
• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact

Preferred qualifications, capabilities, and skills

• Experience in Tableau and Python is advantageous
• In date Certificate of BCI (CBCI) Examination is preferred

As an Technology Audit Manager (Vice President) within the Infrastructure Platforms Technology Audit Team, you will develop and execute the annual audit plan, manage audit engagements, oversee and perform audit testing, and participate in applicable control and governance forums. This position is ideal for an individual that has knowledge of various technologies, operating systems, databases and network components, including in cloud-based environments, as well as the audit and risk skills to be able to effectively lead global technology audits.

Job responsibilities:

• Lead and participate on technology audit engagements, from planning to reporting, and produce quality deliverables to both department and professional standards, while ensuring audits are completed timely and within budget.
• Effectively manage teams where required, performing timely review of work performed and providing honest and constructive feedback.
• Work closely with global Audit colleagues in the early identification of emerging control issues, and report them in a timely manner to Audit management and business stakeholders.
• Partner with stakeholders, business management, other control groups (i.e. risk management, compliance, fraud prevention), external auditors, and regulators, establishing strong working relationships while maintaining independence.
• Finalize audit findings and use judgment to provide an overall opinion on the control environment by developing recommendations to strengthen internal controls.
• Communicate audit findings to management, and identify opportunities for improvement in the design and effectiveness of key controls.
• Stay up-to-date with evolving industry/regulatory changes impacting the business and participate in appropriate control forums.
• Find ways to drive efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies.
• Recognize the confidential nature of Internal Audit communications and access to information; exercise discipline in protecting the confidentiality and security of information in accordance with firm policy.

Required qualifications, capabilities, and skills:

• Extensive internal or external technology auditing experience, or relevant technology risk and control management experience.
• Bachelor's degree in Information Technology or related field.
• Minimum 8 years of relevant internal or external auditing experience.
• Recognized system security certification (CISA, CISM, CISSP etc.) and other technology certifications.
• Solid understanding of internal control concepts, with the ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner.
• Excellent written, verbal, and presentation skills; adept at presenting complex and sensitive issues to senior management and strong interpersonal and influencing skills, with the ability to establish credibility and build partnerships with senior business and control partners.
• Strong analytical skills, particularly in regard to assessing the probability and impact of an internal control weakness.
• Enthusiastic and self-motivated, with a keen interest in learning; effective under pressure and willing to take personal responsibility/accountability as well as flexible to changing business priorities and ability to multitask in a constantly changing environment.

Preferred qualifications, capabilities, and skills:

• Experience with internal audit methodology and applying concepts in audit delivery and execution preferred.

As a Product Delivery Manager within Acquiring Platforms and Rails (APR), you will focus on executing project management tasks for various projects designed to enhance and optimize product delivery to customers, specifically aligned with the eCommerce program. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Develop and execute comprehensive project plans across APR eCommerce strategic initiatives, incorporating product and technical requirements, resource allocation, and timelines to ensure on-time delivery of solutions
• Identify and mitigate risks, proactively addressing potential roadblocks, and implementing contingency plans to maintain project and program momentum
• Utilize advanced analytical reasoning based on data from systems of record to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Ensure good data hygiene of project data points across suite of project management tools and repositories (e.g., JIRA, SharePoint, Confluence, Teams), and comply to all product and project management controls throughout the life of the programs/projects
• Develop and implement dashboards to effectively monitor program performance, providing stakeholders with real-time insights and data-driven decision-making tools.
• Communicate program progress to audiences of every level, including executive stakeholders, clearly summarizing program status and risks appropriately and effectively, and ensuring adherence to company standards for communication

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
• Strong time-management, organizational skills, and attention to detail
• Capacity to handle a highly complex effort, with ability to objectively prioritize across multiple workstreams
• Skilled at Excel, Jira, Confluence, SharePoint, and PowerPoint/PitchPro
• Bachelor’s degree required; PMP certification a plus