דרושים Technology Support – Team Leader ב-גיי פי מורגן ב-Philippines, Quezon City

As a Project Manager within the Business Support Management group, you will partner with BSM Leadership and the Centers of Excellence to support Global BSM initiatives and their respective change management needs. You will have the opportunity to leverage your exceptional promote and energy, data fluency, and interpersonal skills to gather critical information and present it clearly.

Job responsibilities:

• Partner with leadership on a broad range of projects and initiatives of varying complexity inclusive of project tracking, process flows, leading focus groups and training programs, communicating status updates, and escalating issues when appropriate.

• Contribute to the implementation of project management best practices, project standards, and procedures including development and maintenance of Standing Operating Procedures

• Work closely with senior leadership on capacity/utilization reviews and detailed tracking of headcount positions and requisitions

• Analyze data and offer actionable insights to leadership, identify data hygiene issues and define data cleansing actions items for managers, and monitor accurate execution of data corrections

• Partnership with in-region stakeholders, aggregate business data from multiple sources, and develop effective periodic business update materials, scorecard reviews, and presentations on demand. Assist with data analysis and Key Performance Indicators (KPI).

• Assist with execution of innovative opportunities and track progress.

• Plan, coordinate, and execute internal meetings and off-sites (e.g., All Hands team meetings).

• Assist with various People Agenda programs (e.g., coordinate recognition programs and new hire training).

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent.
• Minimum of 5 years of experience in project and/or operational roles
• Proven track record in successful business management and/or project management.
• Ability to thoroughly understand business systems data and relate it effectively to operations and strategies.
• Strong problem-solving and analytical skills, capable of translating findings into meaningful business insights.
• Advanced presentation skills and proficiency in Microsoft Office Suite, particularly MS Excel and PowerPoint PitchPro.
• Excellent communication, interpersonal, and change management skills.
• Self-starter with strong organizational skills, capable of operating independently and prioritizing effectively.
• Collaborative mindset, recognizing accomplishments and participating effectively in cross-functional teams.
• Adaptability to new technologies and a willingness to learn. Comfortable leading initiatives or supporting broader team efforts.

• Must be willing and able to work onsite full-time, including night shifts

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in theYou are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource (HR) Policies and Guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

As a Technology Support Analyst within the Transmission Support Team, you will provide 24/7 support to clients leveraging digital, end-to-end solutions. You will be challenged to stretch outside your comfort zone, learn new things, and challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners.

Job Responsibilities:

• Take full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
• Advocating on behalf of client to ensure client needs are met when working with business partners
• Escalating of issues in a timely manner, ensuring that the defined escalation procedures are followed
• Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
• Reaching out to clients and internal partners proactively to address processing errors or in support of platform changes
• Troubleshooting of file transmission problems for all rejected files, connectivity, and security related errors or failures
• Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
• Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards

Required Qualifications, Skills and Capabilities:

• 5+ years of Customer Service experience
• Self-motivated and self-managing, demonstrating sound judgment and effective decision making
• Effective analytical approach and complex problem solving skills
• Proven organizational skills, deadline-oriented, and ability to successfully multi-task and Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance
• Able to work outside of normal coverage hours as needed (including weekends and holidays)and work remotely
• Able to build and maintain good working relationships with business partners and technology

Preferred Qualifications, Skills and Capabilities

• Technical Customer Service experience
• Robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes

As a Senior Assistant Supervisor - Business Support Management within our executive support team, you will be at the heart of managing complex administrative tasks and fostering strong relationships. You will unlock your potential to promote operational efficiency and strategic goals, providing priority alignment with high-touch Managing Directors (MDs) and Executive Directors (EDs). You will efficiently manage calendars, schedule meetings, coordinate travel, process expenses, and organize events, ensuring professionalism and confidentiality. Your role includes preparing high-quality documents, supporting projects, building relationships, serving as a Subject Matter Expert (SME), and mentoring new hires.

Job responsibilities:

• Provide administrative support to MDs and EDs, acting as primary or alternate admin support and interim backup.
• Efficiently manage and coordinate active calendars for multiple executives, ensuring optimal scheduling.
• Manage meeting scheduling and communications with professionalism and confidentiality.
• Exhibit effective communication through conversations and well-structured emails.
• Arrange and manage intricate domestic and international travel logistics.
• Process invoices and expense claims, ensuring compliance with firm guidelines.
• Organize and coordinate internal and external events, including meetings and conferences.
• Prepare high-quality reports, presentations, and internal communications using Microsoft Office.
• Assist with projects and initiatives, supporting operational efficiency and strategic goals.
• Foster strong relationships with key partners to create a collaborative work environment.
• Serve as SME in areas such as Travel & Expense, Sales Enablement, MS Tools, and LLM; mentor new hires and facilitate the new hire admin training program.

Required qualifications, capabilities, and skills:

• Minimum of 5 years in a senior administrative or executive assistant role
• Excellent written and verbal communication skills, strong proficiency in Microsoft Office Suite.
• Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Strong team orientation and ability to build relationships with internal and external stakeholders.
• Proactively anticipates needs and provides valuable insights, adapting to changing priorities.
• Demonstrated discretion and good judgment in handling confidential information.
• Willing to work onsite 5 days a week.

Preferred qualifications, capabilities, and skills:

• Highly comfortable with learning and adapting to new technologies and productivity tools.
• Willingness to work flexible hours as dictated by business needs.
• Experience in client-facing role in a multinational firm.

As an Administrative Manager within the Corporate Investment Banking Business Support Management, you will foster excellent administrative coverage and spearhead the provision of onboarding and offboarding support for employees globally. You will play a crucial role in implementing projects and events that require administrative assistance, guaranteeing alignment with business objectives and outstanding service delivery.

Job Responsibilities:

• Build out the BSM Admin platform per plans.
• Lead day-to-day team activities, managing a team of Executive Assistants across one or more LOBs.
• Act as a strong partner to LOB leadership teams to ensure Admin support aligns with business priorities.
• Drive strategy for business coverage, building bench strength, and improving business support.
• Ensure exceptional and efficient end-to-end administrative service delivery.
• Manage oversight, training, reporting, and governance of all Admin team member duties.
• Own all facets of the performance management process and compensation recommendations.
• Maintain regular communication with key stakeholders.
• Drive LOB and CIB-wide initiatives and adhere to all risk and control policies.
• Manage relationships with internal business partners globally.

Required Qualifications, Capabilities, and Skills:

• Minimum of 10 years' related work experience, at least 3 years of which at a Vice President capacity managing a team in a global organization.
• Strong track record in successful people, business, and project leadership at both national and international levels.
• Familiarity partnering with Human Resource or Administrative peers/ stakeholders.
• Exceptional communication skills; confident, organized, and clear.
• Partnership mentality; collaborative, proactive, and uses critical thinking to solve problems.
• Professional leadership; excels at motivating individual and team performance.
• Control orientation; enforces a dynamic control/compliance environment.
• Drive for Excellence; consistently seeks to exceed expectations and demonstrates continuous improvement.
• Amenable to working onsite following core US hours, with flexibility to adjust accordingly to business needs.

Preferred Qualifications, Capabilities, and Skills:

• In depth experience managing a team in a financial service organization.
• HR background and/or experience.
• Prior international and matrix leadership experience.

Join our Transmission Support Team, part of the Treasury Services Solution Center, where you will provide 24/7 technical support utilizing various services for both transaction initiation and reporting. As part of a high-performing global team, you will work with a variety of clients and internal partners, handling diverse problem types across multiple products and lines of business.

Job Summary:

As a Technology Support Specialist within the JPMorgan Chase team, you will be responsible for managing and resolving inquiries received through various channels such as phone, email, and internal case transfer. You will act as an advocate for our clients, troubleshoot connectivity issues, and strive to ensure client satisfaction and confidence in our products and services.

Job Responsibilities:

• Take full ownership and timely resolution of inquiries received via phone, email, and internal case transfer.
• Accurately document and follow up on all inquiries received.
• Advocate on behalf of clients to ensure their needs are met when working with business partners.
• Timely escalate issues, ensuring defined escalation procedures are followed.
• Troubleshoot and investigate client connectivity issues, processing failures, and transactional inquiries.
• Proactively reach out to clients and internal partners to address processing errors or support platform changes.
• Monitor the group mailbox and assign email inquiries requiring investigation.
• Troubleshoot file transmission problems for rejected files, connectivity, and security-related errors.
• Partner with leadership, team members, and business partners to resolve client issues and meet business goals.
• Support the development and maintenance of policies, procedures, and training materials.
• Independently develop business and application knowledge to ensure continued effectiveness in the role.

Required Qualifications, Skills, and Capabilities:

• Strong verbal and written communication skills in English and Mandarin: business-level proficiency in Mandarin is required, alongside fluent English.
• Minimum 5 years of Customer Service experience.
• Minimum 2 years of Technical Support experience.
• Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.
• Effective analytical approach and complex problem-solving skills.
• Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization.
• Maintain awareness of multiple work streams simultaneously.
• Ability to work outside of normal coverage hours as needed (including weekends and holidays).
• Ability to work remotely.
• Build and maintain good working relationships with business partners and technology.

Preferred Qualifications, Skills, and Capabilities:

• Robust knowledge and familiarity with text-based file formats and experience with Wholesale Payments processes.
• Ability to translate complex technical information into simple terms.
• Communicate and consult with clients concerning highly sensitive information.
• Effectively manage operational risk through adherence to established procedures and controls.

As a Global Liquidity and Account Shared Services Team Member III within J.P. Morgan Payments Liquidity Solutions and Account Services, you will be responsible for performing product set up, data maintenance, breaks investigation, inquiries management and reporting, and transaction monitoring of cash concentration and investment products. You will also be involved in various initiatives and projects, and will have the opportunity to collaborate with stakeholders to identify and recommend solutions to issues and client requirements. This role requires a high degree of customer focus, strong analytical skills, and the ability to effectively manage tasks in a volume and deadline environment.

Job Responsibilities:

• Performs set-up, onboarding and maintenance of products into various systems and applications. Monitors completeness of transactions across various systems and applications
• Generates, analyzes and curates various reporting activities to both internal and external stakeholders. Conducts research and investigation to help resolve accounting breaks
• Performs research and investigation to answer inquiries from internal and external stakeholders
• Performs initiation of payments instructions for various business purposes. Monitors multiple workflow queues to ensure requests are actioned upon timely
• Initiates and leads proactive engagement with various stakeholders to resolve various problems and issues. Leads and supports product and system testing across various systems and applications
• Provides support and active engagement in various initiatives and projects. Escalates and highlights issues to senior leadership and relevant stakeholders in a timely and effective manner
• Actively supports and delivers team and organizational initiatives and projects
• Manages and facilitates meetings with stakeholders and partners
• Collaborates and partners with stakeholders to identify RCA and recommend solutions to issues and client requirements
• Provides support to management for administrative and adhoc deliverables

Required qualifications, skills, and capabilities:

• Bachelor degree required
• Has positive outlook, strong interpersonal skills, and a great collaborator
• Demonstrates strong analytical skills and excellent comprehension skills. Possesses training agility and displays resourcefulness and ownership in learning
• Is a quick-learner and highly adaptive to the ever-changing business culture and landscape. Detail-oriented, must have proven track record on quality of deliverables
• Has strong organization skills; demonstrates competence on priority setting and task management while maintaining strong accuracy in a volume and deadline-driven environment
• Must have strong emotional and mental flexibility to effectively deal with pressure and stress
• Has a high degree of customer focus and follows through on commitments.
• Fluent in verbal, written and conversational English.
• Exemplifies corporate professionalism in all communications. Able to communicate and partner effectively with various individuals and teams across all levels within the organization.
• Proficient in MS Office: Excel, PowerPoint, Word.

As a Senior Associate on the Business Product Advocacy Team, you will be instrumental in managing and executing programs designed to promote business outcomes for JPMC. No two days will be the same, as you work at the intersection of consumer payments and policy, on some of the most important issues shaping the industry. You will work closely with expert teams, looking to shape the conversation around existing and new policies. This role offers a dynamic and fast-paced environment where your strong project management and communication skills will be highly valued.

Job responsibilities

• Support execution of multi-disciplinary strategic, integrated communications efforts to drive advocacy priorities
• Build perspectives through research, analysis, and intuition
• Project manage coordinated projects across multi-disciplinary teams

Required qualifications, capabilities, and skills

• At least 2 years of experience working in a fast-paced, dynamic matrixed environment
• Excellent written and verbal communications skills
• Knowledge of, and/or passion for consumer payments products
• Strong project management and organizational skills (ability to manage multiple, high priority initiatives concurrently
• Self start, work independently, and drive deliverables
• Build relationships across all levels
• Be results-oriented, intellectually curious with attention to detail and bias towards action
• Be able to interview subject matter experts, compile large amounts of information, and communicate research to senior leadership in multiple formats