דרושים Contract Administrator - Blocked Account Contracts Manila ב-גיי פי מורגן ב-Philippines, Quezon City

Job Summary:
As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic advice and consultation. You will partner with internal teams to develop and implement business plans that meet and exceed client expectations, ensuring compliance with risk policies and practices.

Job Responsibilities:

• Service a portfolio of large corporate or financial institution clients.
• Provide advice and consultation on decision-making as a key advisor to the client.
• Act as a proactive partner, assessing client satisfaction and identifying service improvement opportunities.
• Identify and address product/service gaps, leveraging Treasury Services capabilities.
• Partner with internal teams to develop strategic and tactical business plans.
• Recommend and participate in product enhancements and service delivery plans.
• Meet with clients periodically to stay appraised of their needs.
• Work closely with internal partners to identify areas for improvement and efficiency.
• Advocate on behalf of clients to provide an exceptional service experience.
• Ensure client's compliance with risk policies and educate clients on risk/legal requirements.
• Serve as the primary contact for strategic account issues.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly and confidently.
• Effective time management in a fast-paced environment.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision-making and risk evaluation.
• Flexibility with working hours and use of virtual connectivity tools.

Preferred Qualifications, Capabilities, and Skills:

• Experience in client service within the financial industry.
• Strong analytical skills to assess client needs and service satisfaction.
• Ability to lead and influence cross-functional teams.
• Proficiency in virtual connectivity tools and technology platforms.

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 month passed.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

Join our Commercial Bank Client Onboarding group as a Documentation Specialist, where you will be responsible for researching and preparing all documents required for account opening, products, and services for our commercial customers. This role involves educating clients and internal partners on the requirements of authorization and Treasury Services product documentation.

Job Summary:

As a Documentation Specialist (Contract Administrator) within our Client Services team, you will be responsible for managing the workflow of account opening and client documentation, ensuring it aligns with the Bank's legal guidelines and standards. You will collaborate closely with both external clients and internal business partners, overseeing documentation throughout its life cycle to ensure client satisfaction and adherence to service level agreements.

Job Responsibilities:

• Manage the account opening and client documentation workflow from creation to execution.
• Oversee the documentation process for external clients and internal business partners.
• Conduct research for product setup and account opening to assess documentation requirements.
• Ensure documentation conforms to legal guidelines, policies, and standards.
• Manage implementation issues, escalations, and error resolution to meet deal deliverables.
• Demonstrate creative problem-solving and solid judgment in decision-making.
• Adhere to policies and procedures, meeting or exceeding service level agreements.
• Maintain awareness of risks in processes and escalate issues as needed.
• Establish clear timelines and manage documentation requirements to ensure client satisfaction.
• Communicate status updates and manage internal communication effectively.

Required Qualifications, Skills, and Capabilities:

• Minimum three years of experience or knowledge in legal documentation and account products.
• Ability to review and analyze information from multiple sources.
• Proven ability to identify issues, analyze problems, and provide solutions.
• Excellent verbal and written communication skills.
• Proven ability to manage conflict successfully.
• Strong time management and organizational skills.
• Working knowledge of risk factors impacting products and industries.
• Ability to multi-task effectively and leverage internal resources.
• Excellent attention to detail and strong client focus.

Preferred Qualifications, Skills, and Capabilities:

• BA/BS degree; Paralegal or Juris Doctor certificate preferred.
• Experience in financial services, preferably Corporate/Commercial Banking.

Additional Information:

• Work Schedule: 9:00 PM - 6:00 AM MNL Time

As the Account Specialist IV - Chargebacks in the Commercial & Investment Bank team, you will manage and resolve chargeback disputes efficiently, analyze transaction data for trends, collaborate with merchants, and ensure compliance with industry standards. You will also prepare reports, provide training to junior team members, and seek opportunities for process improvement.

Job Responsibilities:

• Manage and resolve chargeback disputes in a timely and efficient manner.
• Analyze transaction data to identify patterns and trends related to chargebacks.
• Collaborate with merchants to understand their service requests and provide effective solutions.
• Escalate complex issues to appropriate departments when necessary.
• Maintain compliance with all regulatory and departmental practices and procedures.
• Prepare and present reports on chargeback trends and performance metrics.
• Provide training and support to junior team members as needed.
• Continuously seek opportunities for process improvement within the chargeback management system.

Required Qualifications, Capabilities, and Skills:

• Strong knowledge of chargeback processes and industry standards.
• Extensive experience in the payment processing industry, including familiarity with Visa, MasterCard, Discover, and JCB operating rules and regulations related to chargebacks.
• Must not be enrolled in any Performance Improvement Plan and should have achieved at least ON TRACK ratings in all Performance Dimensions.
• Excellent verbal and written communication skills.
• Strong critical thinking abilities and sound judgment in prioritizing workload.
• Advanced computer skills, including proficiency in multiple applications and MS Office Suite.
• Self-motivated with a proven ability to work with minimal supervision in a team environment.
• Ability to quickly assess the root cause of merchants' service requests and escalate as needed

As a Global Liquidity and Account Shared Services Team Member III within J.P. Morgan Payments Liquidity Solutions and Account Services, you will be responsible for performing product set up, data maintenance, breaks investigation, inquiries management and reporting, and transaction monitoring of cash concentration and investment products. You will also be involved in various initiatives and projects, and will have the opportunity to collaborate with stakeholders to identify and recommend solutions to issues and client requirements. This role requires a high degree of customer focus, strong analytical skills, and the ability to effectively manage tasks in a volume and deadline environment.

Job Responsibilities:

• Performs set-up, onboarding and maintenance of products into various systems and applications. Monitors completeness of transactions across various systems and applications
• Generates, analyzes and curates various reporting activities to both internal and external stakeholders. Conducts research and investigation to help resolve accounting breaks
• Performs research and investigation to answer inquiries from internal and external stakeholders
• Performs initiation of payments instructions for various business purposes. Monitors multiple workflow queues to ensure requests are actioned upon timely
• Initiates and leads proactive engagement with various stakeholders to resolve various problems and issues. Leads and supports product and system testing across various systems and applications
• Provides support and active engagement in various initiatives and projects. Escalates and highlights issues to senior leadership and relevant stakeholders in a timely and effective manner
• Actively supports and delivers team and organizational initiatives and projects
• Manages and facilitates meetings with stakeholders and partners
• Collaborates and partners with stakeholders to identify RCA and recommend solutions to issues and client requirements
• Provides support to management for administrative and adhoc deliverables

Required qualifications, skills, and capabilities:

• Bachelor degree required
• Has positive outlook, strong interpersonal skills, and a great collaborator
• Demonstrates strong analytical skills and excellent comprehension skills. Possesses training agility and displays resourcefulness and ownership in learning
• Is a quick-learner and highly adaptive to the ever-changing business culture and landscape. Detail-oriented, must have proven track record on quality of deliverables
• Has strong organization skills; demonstrates competence on priority setting and task management while maintaining strong accuracy in a volume and deadline-driven environment
• Must have strong emotional and mental flexibility to effectively deal with pressure and stress
• Has a high degree of customer focus and follows through on commitments.
• Fluent in verbal, written and conversational English.
• Exemplifies corporate professionalism in all communications. Able to communicate and partner effectively with various individuals and teams across all levels within the organization.
• Proficient in MS Office: Excel, PowerPoint, Word.

As an Account Manager within the Global Billing Operations Invoice Production and Invoice Delivery team, an individual contributor role, you will work with the Client Billing Operations Teams, Client Service, Product, Pricing and other partners on resolving issues and concerns in ensuring accurate and efficient invoice production resulting to reduced Unbilled Revenue. You will ensure cross functional partnership with all locations within the distributed operating model, building communication lines and ensuring all issues are resolved in a satisfactory manner.

Job responsibilities:

• Take ownership and accountability of the Invoice Production and Invoice Delivery processes through execution of deliverables and special initiatives, and the management of multiple deadlines.
• Serve as a trusted partner and key advisor to the business and clients by providing exceptional service and ownership.
• Build proficiency with technology and systems, highly capable of applying knowledge to operations and understanding the overall infrastructure and business implications.
• Execute and deliver strategic and tactical plans, including automation and process re-engineering initiatives, with an ability to anticipate and overcome barriers.
• Think independently and self-motivate to take ownership of client and business requirements, seek input from stakeholders as applicable, and then initiate change. Maintain an entrepreneurial spirit and act as if the firm’s goals and objectives are your own, measuring your performance against business objectives.
• Adopt a consultative approach, understanding and anticipating client and business partner needs and proactively delivering solutions.
• Embrace a continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes.
• Implement proactive controls and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
• Communicate proactively and responsively, maintaining frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages.
• Tailor verbal and written communication to the audience, crafting messages based on feedback and cues from other

Required qualifications, capabilities, and skills:

• Minimum of 5 years’ experience in Operations from Financial or Business Process Outsourcing firms, managing global clients.
• Strong problem solving and solutions management competencies; displaying great analytical skills, problem-solving, stakeholder management, complaints or escalations handling
• Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
• Solid organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment.
• Possesses innovative mindset; strategic thinker with ability to address future state requirements, forward thinking mindset
• Ability to communicate and interact comfortably with senior management across a global environment
• Ability to create partnerships across functional lines of business and subject matter expert
• Ability to adapt to a fast paced environment
• Amenable to working onsite in Bonifacio Global City, following various schedules, as business requires, with core hours falling within APAC and EMEA shift schedule

Preferred qualifications, capabilities, and skills:

• Bachelors’ degree graduate - Accounting, Finance, Management, or Business
• Experience in Fund Servicing and Payment Operations
• Product knowledge of Corporate & Investment Banking services, particularly in securities operations, brokerage, and/or custody operations
• Billing Operations experience highly advantageous
• Project Management background

Job responsibilities:

• Organize and upload past contract amendments into the contract repository.
• Provide support for contract cleanup initiatives as needed.
• Perform abstractions of third-party vendor and Inter-Affiliate contracts, identifying required data elements, and ensuring accurate updates in the contract repository.
• Assist in regulatory remediation efforts by identifying contracts that do not meet regulatory requirements and appropriately tagging them.
• Maintain a quality-control mindset when reviewing contracts related to purchases and services, anticipating potential issues and protecting the firm against legal risks.
• Support the JPMC merger and acquisition process by ensuring that active contracts between suppliers and the acquired JPMC entity are uploaded to the repository. Ensure all documentation is captured and stored in compliance with document retention standards.
• Analyze contract reporting to ensure issues are identified, communicated, and resolved. Investigate the root cause of the contract data quality errors, identify themes, trends, lessons learned, and recommend corrective actions.
• Think critically and independently, provide recommendations and conclusions based on quantitative and qualitative analyses. Support the innovation of existing processes and the development of tools for performing recurring tasks efficiently and automatically. Collaborate effectively across teams from various business units.
• Ensure that abstractions are properly completed for schedules linked to all medium and high-risk engagements and the respective master agreements.

Required qualifications, capabilities, and skills:

• Minimum 2 years of experience in contract abstraction is a must.
• Strong verbal and written communication skills. Fluent in English and confident in communicating with stakeholders, able to build strong client relationships.
• Exhibits good attention to detail, strong organization skills, and effective time management.
• Self-starter who consistently acts with a sense of urgency and can work with limited guidance and direction from others; works in a team environment as well as individually and able to adapt to change easily.
• Good problem-solving abilities with an analytical mind to research and resolve issues; ability to understand and implement system/procedure/policy changes.
• Personal computer skills with proficiency in Excel, Adobe, and other Microsoft Suite products.
• Run and analyze reporting data.
• Working onsite following Asia Pacific Hours.

Preferred qualifications, capabilities, and skills:

• Experience in legal document review, regulatory compliance, or other similar experience.
• Law graduate preferred.
• Ariba system working experience preferred.