דרושים Securities Services - Client Solutions ב-גיי פי מורגן ב-India, Mumbai

• Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service.
• Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution.
• Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery.
• Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader organizational goals.
• Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win-win outcomes.

• 4 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management.
• Demonstrated proficiency in planning, with a track record of making decisions on resource allocation to achieve organizational objectives.
• Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution.
• Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency.
• Proficient in conflict management, with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies.

• Experience in the banking or financial services industry, particularly within a commercial or investment banking environment.
• Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance.
• Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
• Familiarity with banking software and systems, as well as proficiency in using data analytics tools to drive decision-making.
• A mindset focused on continuous improvement, with the ability to identify opportunities for process enhancements and implement changes effectively.

• Support trade orders accurately and efficiently, ensuring seamless flow to subsequent back-office systems.
• Develop and Utilize knowledge of market products to understand each deal and contribute to the optimization of our trading platform.
• Develop and apply automation technologies to support trade processing, including settlements, profit and loss, and confirmations.
• Actively participate in change management initiatives, leveraging resources to minimize disruption and facilitate successful transitions.
• Contribute to continuous improvement efforts, identifying inefficiencies in processes and proposing solutions based on data analysis.

• Baseline knowledge or equivalent expertise in trading services, specifically in order execution and trade settlement.
• Demonstrated ability to apply automation technologies in a trading environment, with a focus on process optimization.
• Proactive in change management, with the ability to leverage resources to facilitate smooth transitions and minimize disruption.
• Developing skills in data analysis and tech literacy, with the ability to communicate data-driven insights effectively.
• Demonstrate the ability to develop internal stakeholder management, with a focus on building productive relationships and driving mutually beneficial outcomes.

• Comprehensive understanding of financial markets, trading instruments, and the overall trading process, with experience in trading services like order execution, trade processing, and risk monitoring, supported by previous experience in finance industry operations roles.
• Strong relationship-building, influencing, and conflict management skills, with excellent written, oral communication, and interpersonal abilities to resolve issues and maintain positive stakeholder relationships.
• Effective presentation and negotiation skills, combined with an innovative mindset focused on continuous process improvement, and a willingness to be flexible in a team-oriented environment.

As a Fraud Risk Product Delivery Manager - Vice President, you will shape the technology solutions that drive our strategic fraud risk initiatives. Working at the intersection of business and technology you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities, transform that knowledge into high quality technical requirements, and coordinate with technical delivery teams to ensure solutions meet all requirements while providing exceptional business and customer experience.

In addition to working with the development teams to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires both business and technical skills including expertise in everything from data management to functional design, it also hinges on teamwork and leadership. You will offer clear guidance and feedback to your colleagues, product teams, and technology resources to ensure the highest quality deliverables, processes, and experiences while promoting the values, culture, and brand of JPMorgan Chase.

Job Responsibilities:

• Partner with product owners, data scientists, and fraud strategists to build business requirements, procedures, and processes. This will include project plan development, resource management, requirements management (elicitation, documentation, prioritization, etc.), process mapping, process design, procedure authoring, org design, capacity sizing, etc.

• Manage the interdependencies between product releases and other product delivery teams and activities required for end-to-end delivery

• Lead product life cycle activities by applying advanced knowledge of product development, design, and data analytics, including discovery, ideation, strategic development, requirements definition, and value management

• Align product strategies with overall business goals while identifying opportunities for growth

• Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts. build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios.

• Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines

Required qualifications, capabilities and skills:

• Bachelor’s degree, in engineering, computer science, technology, or related field

• 5+years of experience leading and managing progressively complex projects and initiatives in financial services, digital platforms and/or software development.

• Excellent interpersonal and communication skills, including ability to negotiate, compromise, display transparency and demonstrate diplomacy in sensitive situations and to interact effectively with peers, stakeholders, technical or business. Demonstrates strong influencer skills.

• Excellent analytical, strategic, logical thinking skills to understand and articulate complex business processes and workflows.

• Strong ability to work independently and collaboratively in a team setting in organizing, executing and completing initiatives.

• Strong understanding of and ability to work within Agile based development. Proven ability to lead multiple projects.

• Expert in JIRA reporting and Confluence

• Ability to synthesize complex information in a concise manner for presentation to stakeholders and interested parties.

• Exhibit confidence in communicating and interacting with senior and global business leaders through strong written, verbal, and interpersonal communications and presentations.

• Ability to understand stakeholders and business partners to provide flexibility and adaptability as necessary to execute and complete the initiative.

Preferred qualifications, capabilities and skills:

• Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable

• Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner

• Project Manager certification

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

• 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
• Ability to create memorable experiences for our clients – elevate the client experience.
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing consistent client experience.
• Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
• High school degree, GED, or foreign equivalent.
• The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements. All unlicensed applicants must obtain their licenses through JPMC’s licensing program within 180 days of hire, study materials and support provided.
• Ability to work branch hours including weekends and some evenings.

• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.