דרושים Client Service Manager Ii ב-גיי פי מורגן ב-India, Mumbai
JPMorgan Client Service Manager II India, Maharashtra, Mumbai
Job responsibilities
- Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service.
- Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution.
- Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery.
- Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader organizational goals.
- Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win-win outcomes.
- 4 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management.
- Demonstrated proficiency in planning, with a track record of making decisions on resource allocation to achieve organizational objectives.
- Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution.
- Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency.
- Proficient in conflict management, with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies.
- Experience in the banking or financial services industry, particularly within a commercial or investment banking environment.
- Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance.
- Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
- Familiarity with banking software and systems, as well as proficiency in using data analytics tools to drive decision-making.
- A mindset focused on continuous improvement, with the ability to identify opportunities for process enhancements and implement changes effectively.
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JPMorgan Product Manager India, Maharashtra, Mumbai
Job responsibilities
- Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
- Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
- Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
- Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
- Contributes to software engineering communities of practice and events that explore new and emerging technologies
- Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on Software Engineering concepts and proficient applied experience
- Hands-on practical experience in system design, application development, testing, and operational stability.
- Experience in developing, debugging, and maintaining code in a large corporate environment.
- Proficient in coding in Python.
- NodeJS, React for UI development.
- Databases (Eg: CockroachDB, PostgreSQL)
- Overall knowledge of the Software Development Life Cycle
- Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
- Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence tools, etc.)
Preferred qualifications, capabilities, and skills
- Django/Flask/Fast API Framework for Python
- Messaging service (Eg: Kafka/RabbitMQ or any other messaging queue).
- MongoDB and Ops Manager
- Exposure to cloud technologies
JPMorgan Controls Manager Associate India, Maharashtra, Mumbai
Job responsibilities
- Facilitate the identification and assessment of compliance and operational risks, applying your knowledge of anti-fraud awareness and cybersecurity.
- Develop and implement effective control strategies to mitigate identified risks, utilizing your skills in process improvement and project management.
- Conduct regular monitoring and assessment of the business's compliance and operational risk and control environment, leveraging your data & tech literacy skills.
- Collaborate with business executives to promote early compliance and operational risk identification, utilizing your skills in internal stakeholder management and conflict management.
- Present findings and recommendations to senior management and stakeholders, applying your presentation skills and listening & questioning abilities.
- Drive continuous improvement in risk management practices.
- Demonstrated ability in control management, with a focus on identifying and assessing compliance and operational risks, showcasing skills equivalent to 7+ or more years of proven experience in developing effective control strategies.
- Experience in monitoring and assessing risk and control environments, with advanced analytical, technical, and problem-solving skills.
- Strong skills in collaborating with business executives and managing conflicts, along with strong internal stakeholder management and conflict management skills.
- Proficiency in creating and delivering impactful presentations and in process improvement and project management.
- Ability to effectively manage conflicts and collaborate with stakeholders to drive compliance initiatives and ensure alignment with industry standards.
- Capability to apply AI/ML concepts to support risk management applications and enhance decision-making processes.
- Developing skills in automation to improve control operations and boost efficiency.
- Strong digital literacy for the effective use of digital tools and platforms in control frameworks.
- Emerging ability to influence stakeholders in implementing compliance strategies and fostering collaboration.
- Proficiency in quantitative reporting to inform risk assessment and effectively present findings.
JPMorgan Associate - Office Senior Country Business Manager/COO India, Maharashtra, Mumbai
Job Summary:
As an Associate in the Senior Country Business Manager (SCBM)/ COO Office, you will require to have an understanding of financial and operational governance, risk management, and strategic planning to support the CEO/SCO and other senior leaders in achieving the organization's objectives.
Job Responsibilities:
- Execute new business strategies, strategic initiatives, or platforms, aligning business and support functions (Finance, Tech, Ops, Legal, Compliance).
- Optimize 'bottom line' business performance by driving key initiatives & KPI’s
- Identify, escalate, and mitigate business risks that could impair our ability to do business, such as legal, tax, regulatory, capacity issues etc.
- Analyze financial performance, including expenses; identify productivity initiatives and drive implementation.
- Partner with the Business, Operations, and Technology in defining future workflows and implementing related technology and projects to meet evolving market requirements.
- Collaborate with relevant stakeholders (CAO functions) location driven strategy
- Maintain the location's operational strategies and ensure the smooth operation and appropriate coordination of all businesses and infrastructure functions.
- Help communicate business strategy, performance and priorities to stakeholders
- Prepare documents, materials for senior management meetings.
- Improve the client experience with local LOBs (e.g., improve onboarding, ensure cross-business client service issues are addressed and resolved in a timely manner).
- Ensure a strong understanding among local LOBs of revenue and expense goals, actual performance, client planning/prioritization, control environment, and cross-LOB gaps and opportunities.
Required Qualifications, capabilities and skills:
- Postgraduate (preferred)/Graduate degree in Business, Finance, Economics, or a related area.
- Highly motivated self-starter with excellent time management and prioritization skills.
- Ability to present well to senior and business heads.
- Strong internal relationship-building skills across a broad range of functions.
- Self-motivated, tenacious, and able to work independently.
- Excellent written and oral communication skills.
- Ability to define and deliver a strategic agenda across multiple groups.
- Strong analytical and problem-solving skills with the ability to analyze large data sets and present conclusions concisely.
- Attention to detail with a logical thought process.
- Ask questions, maintain a pro-active and problem-solving mindset with ability to identify, clearly present and implement well defined solutions
- Strong organizational and time management skills; extremely versatile; ability to prioritize requests; comfortable managing the demands of multiple deliverables running at the same time
- Enthusiastic, self-motivated and effective under pressure. Energetic and dynamic in style.
Preferred Qualifications, capabilities and skills:
- 5-6 Years of experience with minimum 2-3 years’ experience in Business Management or COO Organization (preferred).
JPMorgan Client Tax - Associate India, Maharashtra, Mumbai
The Client Tax Operations utility in India consists of 150+ staff and is responsible for the accurate and timely processing of withholding, reporting, reclaim filing and relief at source function in over 100 markets globally. As a Client Tax Documentation Business Analyst, you will be responsible for bridging the gap between Client Tax Operations, Technology, and the business to enhance and streamline tax processes. As a business analyst you will leverage your analytical, technical, and project management skills to enhance the efficiency and effectiveness of tax processes. The candidate will work directly with senior leads and key stakeholders, to understand complex business problems, designing and implementing solutions against the strategic Client Tax Operations Utility agenda including streamlined documentation, digitization, controls, and product development.
Job Responsibilities:
- Requirements Gathering and Analysis:
- Work closely with tax operations to understand their needs and translate these requirements into documented functional specifications.
- Conduct detailed analysis of current tax operations processes to identify areas for improvement.
- Process Improvement:
- Develop and implement process enhancements to improve client experience, efficiency, accuracy, and compliance within tax operations.
- Utilize data analysis to propose solutions that streamline tax processes.
- Project Team Support:
- Lead or participate in the projects / programs aimed at implementing new systems or upgrading existing systems.
- Support the end-to-end project lifecycle from initiation through closure including testing, validating acceptance criteria are met, and capturing benefit realization.
- Stakeholder Communication:
- Serve as liaison between the tax operations, technology teams, and other relevant stakeholders.
- Communicate effectively with all levels of the organization to ensure alignment and understanding of project goals and statuses.
- Data Management and Reporting:
- Oversee the integrity and accuracy of tax-related data within the organization’s systems.
- Generate reports and perform analysis to support tax compliance and planning activities.
- Regulatory Compliance:
- Stay up to date with changes in tax regulations and ensure the systems and processes are updated accordingly.
- Support tax operations ensuring compliance with relevant laws and regulations.
Required Qualifications, Skills, and Capabilities:
Candidate should have/demonstrate the following qualifications/skills and attributes:
- Requirement Analysis / Documentation (Confluence)
- Business Process Mapping (Signavio/Visio/Gliffy)
- Buy vs Built Option Analysis
- JIRA and Agile Methodology Experience
- Testing – Functional / UAT / Regression
- Transformational mindset with ability to work with key stakeholders and senior leaders to drive improvements to the client experience and operational excellence
- Strong hands-on experience in managing cross-functional, multi-year projects
- Experience designing business processes and decision models, preferably using Signavio
- Polished presentation skills with ability to communicate at executive level and to deliver compelling PowerPoint presentations that “tell a story” and enable decisions to be made
- Ability to interact with colleagues at all levels, in a peer-like way, and achieve goals without direct control over all resources
- Strong relationship and project management skills
- Strong Business Analysis and problem-solving Techniques and discipline
- Strong technical architecture acumen
- Exceptional analytical skills to understand a diverse array of products and complex end-to-end workflows
- Proven organization and planning skills
- Ability to manage unstructured situations and ambiguity
- Flexible attitude in dealing with multiple tasks
- Ability to work under pressure and to deadlines, with accountability and responsibility for owning actions
- Detail-oriented with a control mindset
Preferred Qualifications, Skills, and Capabilities:
- Post Graduate and/or MBA (Finance) and related industry benchmark certifications as example - Asset Servicing, KYC, Doc Management
- Knowledge of Investment Bank businesses
- Knowledge of US Tax forms, CRS, and FATCA regimes
- Knowledge of US and non-US Regulations (including Tax)
- Using AI / LLM prompts for writing requirements
- Data Analysis (SQL / Alteryx / UI Path)
- Decision Modeling (DMN)
JPMorgan Product Manager - Merchant Services India, Maharashtra, Mumbai
As a Fraud Risk Product Delivery Manager - Vice President, you will shape the technology solutions that drive our strategic fraud risk initiatives. Working at the intersection of business and technology you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities, transform that knowledge into high quality technical requirements, and coordinate with technical delivery teams to ensure solutions meet all requirements while providing exceptional business and customer experience.
In addition to working with the development teams to create new solutions, you'll help optimize existing technology and identify new capabilities. While your role requires both business and technical skills including expertise in everything from data management to functional design, it also hinges on teamwork and leadership. You will offer clear guidance and feedback to your colleagues, product teams, and technology resources to ensure the highest quality deliverables, processes, and experiences while promoting the values, culture, and brand of JPMorgan Chase.
Job Responsibilities:
Partner with product owners, data scientists, and fraud strategists to build business requirements, procedures, and processes. This will include project plan development, resource management, requirements management (elicitation, documentation, prioritization, etc.), process mapping, process design, procedure authoring, org design, capacity sizing, etc.
Manage the interdependencies between product releases and other product delivery teams and activities required for end-to-end delivery
Lead product life cycle activities by applying advanced knowledge of product development, design, and data analytics, including discovery, ideation, strategic development, requirements definition, and value management
Align product strategies with overall business goals while identifying opportunities for growth
Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts. build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios.
Maintain our control environment by ensuring programs and projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines
Required qualifications, capabilities and skills:
Bachelor’s degree, in engineering, computer science, technology, or related field
5+years of experience leading and managing progressively complex projects and initiatives in financial services, digital platforms and/or software development.
Excellent interpersonal and communication skills, including ability to negotiate, compromise, display transparency and demonstrate diplomacy in sensitive situations and to interact effectively with peers, stakeholders, technical or business. Demonstrates strong influencer skills.
Excellent analytical, strategic, logical thinking skills to understand and articulate complex business processes and workflows.
Strong ability to work independently and collaboratively in a team setting in organizing, executing and completing initiatives.
Strong understanding of and ability to work within Agile based development. Proven ability to lead multiple projects.
Expert in JIRA reporting and Confluence
Ability to synthesize complex information in a concise manner for presentation to stakeholders and interested parties.
Exhibit confidence in communicating and interacting with senior and global business leaders through strong written, verbal, and interpersonal communications and presentations.
Ability to understand stakeholders and business partners to provide flexibility and adaptability as necessary to execute and complete the initiative.
Preferred qualifications, capabilities and skills:
Strong inter-personal skills to inspire/motivate the team and to instill confidence and trust within the business, operations, and technology teams as applicable
Proven leader such that all participating and impacted groups have confidence and trust that the program/project is being well-managed and will meet its deliverables in a timely manner
Project Manager certification
JPMorgan Manager Software Engineering India, Maharashtra, Mumbai
Job responsibilities
- Builds holistic QE strategies around multi-year, multi application programs
- Designs, develops, and maintains reusable automated frameworks, tooling and utilities
- Builds CI automation capability
- Collaborates with cross-functional teams and business users to understand application requirements and ensure comprehensive test coverage.
- Builds robust QE processes to ensure optimal and smart coverage and testing
- Collaborates with the release and devOps teams to support pre and post deployment tests
- Collaborates with the business users, tradeOps team, vendors etc to support UAT needs as applicable
- Lead & manages a team of technofunctional QEs
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience.
- Experience in having run complex initiatives in fintech organizations in the asset and wealth management domain
- Strong understanding of the asset and wealth management functioning and trading
- Strong programming skills in Python, NodeJS, Java, Groovy, SQL, big data and an appetite to be able work on diverse technology at scale
- Experience with version control systems (e.g., Git) and CI/CD tools.
- Excellent problem-solving, communication, collaboration and presentation skills to work effectively in a team environment
- Good understanding of industry best practices around QE and dev around SDLC, metrics, release management etc
- Excellent leadership skills to be able to coach, groom and build clear career paths for individuals in the team
Preferred qualifications, capabilities, and skills
- Experience working at code level
Job responsibilities
- Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service.
- Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution.
- Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery.
- Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader organizational goals.
- Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win-win outcomes.
- 4 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management.
- Demonstrated proficiency in planning, with a track record of making decisions on resource allocation to achieve organizational objectives.
- Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution.
- Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency.
- Proficient in conflict management, with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies.
- Experience in the banking or financial services industry, particularly within a commercial or investment banking environment.
- Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance.
- Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
- Familiarity with banking software and systems, as well as proficiency in using data analytics tools to drive decision-making.
- A mindset focused on continuous improvement, with the ability to identify opportunities for process enhancements and implement changes effectively.
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