Payments - Merchant Services Business Development Manager Vice President jobs at Jpmorgan in Australia, Sydney

As a Vice President - Business Manager for our Asia Pacific Securities Services Operations team, you will promote strategic initiatives, optimize performance, and advise senior management in a dynamic, high-profile role. You will play a crucial role in optimizing business performance by promoting key initiatives and serving as a trusted advisor to Business and Group Heads. This dynamic position involves identifying, escalating, and mitigating business risks, and requires adaptability to align with the priorities of various business lines. You will be instrumental in advising senior management and coordinating the deployment of corporate resources to achieve strategic and tactical objectives.

Job Responsibilities:

• Deliver Operations business management services across a range of responsibilities, including strategy tracking and execution, business planning and performance monitoring
• Prepare and communicate business strategy, performance and priorities to key stakeholders, working closely with Operations, Finance, HR, Tech, Legal, Compliance
• Ensure the integrity of the department’s financial performance, including management of expenses and allocations; identify productivity initiatives and drive implementation
• Identify, escalate and mitigate business risks that could impair our ability to do business: e.g. capacity issues, investment costs
• Prepare and manage Offsites / department reviews, Town Halls, organization communications etc.
• Partner with the business, Operations and Technology in the definition of future workflows and implementation of related technology and infrastructure projects to prepare the business to meet the requirements of an ever evolving market structure
• Partner with the relevant external service/ infrastructure providers
• Represent business in respective internal/external working groups
• Support People Engagement initiatives

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Business, Finance, Economics, or other related area
• 8 plus years of experience in Financial Management, Business Management or COO experience
• Strong knowledge and understanding of Securities Services
• Strong presentation skills along with being confident to present to senior stakeholders
• Strong analytical skills, ability to present new ideas in a compelling manner from financial data and create meaningful reports and proposals for senior management
• Build positive internal relationships across different lines of business
• Self-motivated, tenacious, and be able to work with high degree of independence. Excellent time management/prioritization skills is required
• Excellent written and oral communication skills in English
• Should be able to define and deliver to conclusion a strategic agenda across multiple groups
• Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely
• Excellent project management and organizational skills. Attention to detail with logical thought process

Preferred qualifications, capabilities, and skills:

• Knowledge of Global Markets and Payments Products would be advantageous

As an Associate in the Investment Information Services team, you will be responsible for interpreting guidelines, building investment rules, investigation of potential violations and partnering with the investment manager and/or the client to assess their needs and provide solutions. In your new role, you will be exposed to a wide gamut of financial products, including Equities, Fixed Income securities and Complex Assets.

Job Responsibilities

• Interpret guidelines and investment mandates to develop logic-based rules for effective compliance monitoring.
• Implement client requirements for prospectus and rule changes on the compliance platform, ensuring accuracy and timeliness.
• Conduct meticulous root-cause analysis of investment exceptions, including portfolio holdings, composition, historical transactions, and data verification for compliance.
• Resolve compliance exceptions by communicating with clients, fund managers for true exceptions, and upstream teams for data or coding gaps.
• Prepare and deliver comprehensive manual regulatory and client reports, ensuring accuracy and compliance with standards.
• Stay informed on regulatory developments and industry trends in post-trade compliance, providing insights and strategic recommendations to management.
• Collaborate with clients to review and implement changes in global post-trade monitoring regulations, establishing a standard set of regulatory rules.
• Monitor client mailbox, ensuring all queries are resolved urgently and rule coding requests are routed and addressed within set timelines.
• Interface with Controls, Audit, and Risk teams to review, analyse, and enhance all process-related controls for compliance assurance.
• Participate in client calls to review services and discuss ongoing projects, ensuring alignment with client expectations and requirements.
• Support new client onboarding by providing functional expertise and developing customised compliance solutions tailored to client needs.

Required qualifications, capabilities, and skills

• Hold a graduate or postgraduate degree with at least 8 years of experience in financial services, mutual funds, or stock broking.
• Possess extensive experience in post-trade compliance roles within investment banks, asset management, or brokerage firms.
• Demonstrate proficiency in software applications and systems for post-trade compliance monitoring and reporting.
• Have working knowledge in guideline coding on compliance systems like Charles River, Sentinel, and Aladdin.
• Exhibit strong knowledge of global regulatory requirements affecting post-trade activities.
• Understand complex instruments, fixed income, and equity products in depth.
• Exhibit knowledge of the asset management industry, including mutual, pension, insurance, and hedge funds operations.
• Demonstrate outstanding analytical skills for creating logic-based investment rules.
• Maintain a high standard of accuracy and attention to detail.
• Exhibit excellent organisational skills to prioritise workloads and meet stringent timelines.
• Communicate effectively with internal and external stakeholders, building trusted relationships.

Preferred qualifications, capabilities, and skills

• Advanced degree or professional certification including but not limited to Chartered Accountant (CA), Certified Public Accountant (CPA), Chartered Financial Analyst (CFA), Company Secretary (CS), Financial Risk Manager (FRM) qualifications preferred.
• Experience with automation tools (Alteryx, Artificial Intelligence (AI), Machine Learning (ML), Python, etc.) to create efficiencies will be preferred.
• Certification course in Credit Risk Management (CRD), Sarbanes-Oxley Act (SOX), Investment Company Act of 1940 (1940 Act), European regulations preferred.

Job responsibilities

• Leverage data analysis tools and techniques to solve business problems related to banker activity and performance
• Design, develop, and implement advanced Tableau dashboards to communicate complex data insights
• Create and optimize automated workflows using Alteryx for efficient data processing and analysis
• Develop compelling data stories and recommendations for stakeholders using storytelling best practices
• Gather requirements and translate business needs into actionable reporting and visualization solutions
• Stay current with new technologies and methodologies to enhance data visualization capabilities
• Manage projects independently while contributing to team goals and creating executive-level presentations

Required qualifications, capabilities, and skills

• Bachelor’s or Master’s degree in a quantitative discipline such as business, finance, economics, engineering, statistics, information systems, or mathematics
• Seven years of experience in data analysis and visualization, focusing on Tableau dashboards and Alteryx workflows
• Expert hands-on experience with SQL, Alteryx, and Tableau, including writing complex SQL scripts and automating data processes
• Ability to work directly with stakeholders and contribute to building a robust reporting suite
• Willingness to learn and experiment with new technologies to improve data visualization solutions
• Demonstrated ability to think independently and collaboratively to implement creative solutions
• Attention to detail with a focus on broader business objectives

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Experience with database or cloud systems such as AWS or Snowflake
• Exposure to data visualization tools such as Power BI
• Knowledge of Python

Within the Payments team, the Head of Australia Corporate Sales is responsible for leading and driving the Corporate Sales agenda for existing and prospective clients headquartered in Australia. This role involves working closely with in-country Corporate Banking Heads to achieve new business goals, expand market share, and increase the share of wallet with target clients. The individual will oversee the development and execution of sales strategies, manage client relationships, and ensure compliance with regulatory requirements.

• Leadership & Strategy:
  • Lead the Australia Corporate Sales team to achieve annual sales targets and profitability growth in line with the business plan.
  • Develop and execute sales strategies to expand market share and increase the share of wallet with Australia-headquartered clients.
  • Drive strategic account planning for targeted clients, focusing on the use of credit capital and balancing client needs against firm-wide priorities.
• Client Relationship Management:
  • Build and cultivate strong client relationships to grow the business and cross-sell products, focusing on transaction banking and cross-border solutions.
  • Oversee the management of the entire sales process, including end-to-end onboarding and implementation for new clients.
• Collaboration & Partnership:
  • Work in partnership with functional partners, coverage bankers, and global teams to deliver comprehensive solutions to clients.
  • Proactively build and drive collaborative relationships with Wholesale Product and Global Corporate Banking coverage resources and other relevant partners.
• Risk & Compliance:
  • Address business issues such as risk, legal, and compliance, and manage resolution.
  • Ensure compliance with all required training and regulatory deliverables, including KYC, new business, remediation, and renewal.
• Talent Management:
  • Proactively drive talent management, including growth, mobility, and succession planning for the Australia Corporate Sales team.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Finance or a related discipline.
• Minimum of 15 years of relevant banking experience in corporate sales, with a proven track record in leadership roles.
• Strong knowledge of large corporate clients headquartered in Australia and deep Payments product/solution set knowledge relevant to the market.
• Proven ability to manage client risk dynamics and drive a team to manage risks effectively.
• Experience in managing a sales and/or relationship management team, with strong leadership, management, execution, coaching, and influencing skills.
• Excellent communication, influencing, and negotiation skills.
• Effective collaboration, relationship-building, and interpersonal skills, preferably demonstrated in a client-facing role.
• Self-starter with a positive attitude, strong work ethics, and a sense of teamwork.
• Ability to operate effectively in a matrix organization, work under pressure, and meet tight deadlines.

Preferred qualifications, capabilities, and skills:

• Exposure to various functions including sales, client service, and operations.
• Proven success in cross-selling products and meeting or exceeding aggressive product penetration goals.
• A high level of success in establishing and maintaining excellent relationships with clients.

Client Services Managers (CSMs) are dedicated to fostering close relationships with their clients, understanding their requirements and expectations, and taking accountability for issue resolution. They engage in proactive client management and cultivate long-term partnerships to become trusted advisors. Additionally, CSMs build strong partnerships with Operations, Product, Sales, and Technology, both locally and regionally, to ensure effective service delivery to clients. CSMs collaborate with and manage through various functional areas, both locally and globally, to ensure timely and efficient service provision. They operate with a high degree of autonomy in managing the client experience across the franchise.

As a Client Services Manager in Securities Services, you will be responsible for managing a portfolio of Securities Services' Custody and Fund Services clients. In this role, you will have ultimate ownership of your clients' satisfaction with J.P. Morgan's products and services.

Job responsibilities:

• Develop a partnership approach with clients to understand their operating and strategic business model to foster long term relationships.
• Take full accountability for service delivery and client satisfaction. Building relationships to understand client requirements and expectations and coordinating service delivery across all products and services.
• Act as key contact and escalation point for service delivery issues for internal teams and client.
• Drive resolution and management of client queries, delivery issues and tracking of progress; leveraging internal teams as appropriate.
• Manage change process and projects, whether client requested, or JP Morgan driven, including automation/ standardization efforts.
• Lead in person meetings with clients to build relationships, establish an on-going governance structure, update clients on product and system enhancements, and work to ensure the client’s ongoing satisfaction with JPMorgan.
• Monitor and manage billing accuracy.

Required qualifications, capabilities, and skills:

• University bachelor’s degree or higher
• 5 + years of experience with a custodian, asset management firm, broker/dealer, hedge fund, fund administrator, or other financial markets organizations servicing clients.
• Deep understanding of a suite of products the products including global custody, fund accounting and administration.
• Strong written and oral communication and presentation skills.
• Effective problem solving. Focuses on accountability, action and outcomes to ensure solutions meet client needs while aligning business deliverables to the firm's mission and goals.
• Ability to exercise sound judgment and make effective decisions on behalf of the client and JPMorgan.
• Ability to prioritize, handle multiple tasks.
• Strong work ethic with a desire to work with a team and a willingness to learn the products and processes of JPMorgan.