דרושים Head Technology - Payments ב-גיי פי מורגן ב-Argentina, Buenos Aires

Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.

As a Technology Operations team member, you will serve as liaison between Operations and the Technology Support groups. Working in Technology Operations means you'll use customer service skills and both creative and critical thinking skills while supporting merchants.

Key Responsibilities:

• Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line
• Research and resolve issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and other departments
• Provides accurate problem identification, ticket documentation and customer/vendor dialogue
• Provides activity, progress and status reports to management and keeps management posted of any critical issues
• Weekend support requirement and will involve support on Sat or Sun as part of shift based coverage.

Qualifications:

• Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
• Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
• Strong interpersonal skills, including verbal, written, and listening skills in English with the ability to influence and lead others
• Ability to interact with individuals on all organizational levels
• Establishes strong working relationships with team members and across functions
• Ability to communicate with technical and non-technical customers
• Able to work under pressure to resolve issues affecting the production services
• Excellent analytical skills

Additional proffered (not required) skills:

• Professional experience in a large-scale, high availability, fast paced, distributed environment
• Understanding of monitoring tools
• Experience in Linux, Stratus, Control-M, Tandem and operating system functionality. Admin skills a big plus
• Experience with Tandem batch processing, including submitting jobs and validating data
• Knowledge of relational databases
• Unix shell scripting such as ksh, Perl or Python
• Basic knowledge of networking technology
• Amazon Web Services

As a Business Analyst in Sales Success, you will be instrumental in harmonizing sales support efforts with strategic goals through comprehensive data analysis and engaging presentations. This position involves analyzing sales data, developing metrics, and providing insights to drive sales performance and success. This position requires a dynamic and analytical leader who can support the Sales Success Leader in driving strategic initiatives, enhancing internal communication, and delivering impactful presentations. This role will require strong data analysis skills and the ability to translate insights into actionable strategies.

Job Responsibilities:

• Collaborate with sales success leadership to identify key performance indicators (KPIs) and develop metrics to measure sales success.
• Conduct comprehensive data analysis to identify trends, opportunities, and areas for improvement. Utilize data-driven insights to support decision-making and strategic planning.
• Provide regular reports and dashboards to Sales Success management, highlighting key insights and recommendations.
• Work closely with cross-functional teams to ensure alignment and integration of sales success strategies with overall business objectives.
• Monitor and evaluate the effectiveness of sales success initiatives and programs, providing feedback and recommendations for improvement.
• Coordinate and drive the operating cadence on sales success meetings and presentations, providing analytical support and insights.
• Support the development and execution of business plans and strategies to achieve sales success targets and objectives.
• Lead or participate in special projects and initiatives aimed at enhancing sales effectiveness.
• Create compelling presentations that effectively communicate strategic initiatives, performance metrics, and key insights to internal stakeholders.
• Enhance internal communication within the Sales Success team by developing clear and concise messaging that supports strategic goals. Facilitate collaboration and information sharing across departments to ensure consistent messaging and alignment with stakeholders across the payments organization.

Required Qualifications, Skills and Capabilities:

• 5+ years of relevant work experience
• Proven experience in a business analyst role
• Experienced in sales or sales effectiveness efforts
• Strong problem-solving skills and attention to detail
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Ability to work collaboratively with cross-functional teams
• Excellent presentation and communication skills, with the ability to convey complex information clearly and effectively
• Demonstrated experience in project management and strategic planning
• Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders
• Proficiency in data analysis tools and software, such as Excel, Tableau, or similar platforms
• Strong leadership skills with the ability to drive change and influence outcomes

Preferred Qualifications, Skills and Capabilities:

• Experience in a business analyst role within a sales or strategic planning environment

Job Responsibilities:

• Support global applications customers within the production environment, including an extensive and practical understanding of the application
• Maintain global relationships with various other support teams as well as business users.
• Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
• Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
• Adopt a DevOps culture to accomplish final solutions to repetitive problems.
• Interface with Business users as necessary for defining requirements and streamlining design.
• Modify and enhance existing system to incorporate new functionality and to optimize them for performance.
• Provide production support by identify root cause and propose solutions.
• Establish working relationships with various application teams and key team members and across the technology organization as appropriate.

• Interact with different business groups like Product Control, Finance, Market Risk, Front-office and Middle-office users.

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
• Strong analytical skills.
• Client Oriented.
• Solid Organizational skills; detailed oriented and great reading comprehension.
• Capable of handling changes/uncertainty by quickly adapting to new processes.
• PL/SQL or SQL.
• Knowledge in Git, Unix, Linux, Java
• Basic knowledge of AWS, CloudWatch and Datadog

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework

As an Associate or Vice President in our Global Credit Exotics team, you will be responsible for trading and risk managing non-flow products and solutions within the credit asset class, in addition to cross-asset structures relating to equities, rates and commodities. You will deal with a broad set of clients including banks, distributors, insurers, corporates, asset managers and hedge funds seeking yield enhancement, hedging, access or financing solutions. It deals with both asset and liability side solutions.

Job responsibilities

• Pricing, execution and risk management of the trading book
• Strong focus on credit and cross-asset correlation products and quantitative trading
• Generation of well-thought relevant, topical investments and trade ideas
• Driving the agenda for the development of innovative products and solutions in partnership with structuring and sales teams
• Active engagement with internal and external stakeholders to provide content, solutions tailored to client needs

Required qualifications, capabilities, and skills

• Previous experience in credit/fixed income OR an exotics pricing/structuring/quantitative role is preferable
• Excellent technical/analytical skills are essential
• Strong verbal and written communication skills
• Entrepreneurial mindset

As an Facilities Operations Associate within our Amenity Services Team you will play a pivotal role in ensuring the seamless execution of meetings and events by coordinating logistics, maintaining strong vendor relationships, and overseeing facility upkeep. This position requires proactive leadership in managing operations meetings, directing support staff, and implementing solutions to enhance efficiency and service quality. The associate is also responsible for contributing to strategic planning and continuous improvement efforts, ensuring adherence to best practices and operational standards.

Job Responsibilities

• Evaluate and direct overall meeting and events logistics, offering guidance on room configurations and catering layouts, and all other details to ensure a successful outcome.
• Build strong relationships with building management, vendors, security, and fire wardens.
• Oversee facility maintenance, including repainting, re-carpeting, and redecorating, ensuring all requests are completed and invoiced.
• Lead weekly operations meetings with key client/conference center members, audio visual and catering partners to discuss upcoming events and address challenges.
• Direct porters in daily setups and cleaning, manage their schedules, and coordinate additional support as needed.
• Ensure adherence to standard operating procedures aligned with the global conference center model.
• Address challenges and drive solutions, monitor feedback, and suggest technology/facility improvements.
• Write and present business case documents with statistical support.
• Participate in project calls to provide guidance.
• Consult on major programs that require complicated set-ups and turn-a-rounds, large movement of people, or support of any type.
• Attend pre and post planning meetings insuring best practices are reviewed and updated as needed.

Required Qualifications, Capabilities, and Skills

• 4+ years’ experience in the Operational Hospitality Industry (5-star hotels, Event Operations, and Food & Beverage) with high-touch customer service, demonstrating a strong foundation in customer service and organizational skills.
• Proven experience in managing and developing a team (local and remote), including conducting performance reviews and identifying training needs.
• Understand the meeting planning process and management of the customer experience from an operational perspective.
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy.
• Strong knowledge of audio-visual systems, food and beverage/catering services.
• Proficiency in Microsoft Office tools is essential.
• Willingness to work flexible shifts to cover conference center hours and locations.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of the EMS booking system is a plus.