דרושים Senior Recruiter ב-Jfrog ב-United States, Atlanta

As a Senior Manager of Customer Success in JFrog, you will...

• Lead, staff and grow JFrog’s America East Customer Success team located on-site in the Atlanta, GA
• Manage day-to-day operations and provide support and direction to the Technical Success Managers
• Provide leadership through coaching, feedback, development goals, and performance management.
• Have advanced knowledge of SaaS, CI/CD, DevOps, as well as problem-solving techniques to enhance the team's capabilities and day-to-day operational efficiency.
• Mentor team leaders and team members with regards to the customer journey and driving customer happiness and help the team adopt and establish value in the JFrog products and platform.
• Be able to handle escalations with R&D and DevOps teams.
• Work with the internal teams like Account teams, Product, Solution Engineering, Training, and external customer stakeholders to formulate/maintain a Success Plan outlining how JFrog addresses their immediate and future needs (with success metrics).
• Refine and implement the methods, procedures, tools, and policies to ensure high-quality service is delivered to customers
• Well-versed in using case management systems and CRM’s (e.g., SFDC / JIRA) and strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment
• Maintain a deep understanding of our product and roadmap, so you can guide customers to success so you can help drive up their Adoption Score, and ensure a high level of technical knowledge is maintained within the Customer Success Team.
• Establish and manage communication channels within and among departments. Act as the liaison to provide customer feedback to the Senior Management Team.
• Understand the customer’s industry trends, business challenges with the JFrog platform, and current and potential use cases for JFrog customers and develop and nurture JFrog champions within your customer’s organization who advocate for the platform based on their positive experience.
• Engage customers’ senior decision makers to understand their evolving strategy and shaping Success Planning informed by these goals, and serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention.

To be a Senior Manager of Customer Success in JFrog you need...

• Excellent management and leadership and able to gain the respect of a high-performing Customer Success team.
• 7+ years of experience with Customer Success Managers, Technical Account Managers, Solution Engineers for an Enterprise software company.
• At least 4 years in directly managing a technical or success team - hiring, performance issues, team motivation, attrition management, mentoring, career progressions, etc.
• Experience with DevOps, CI/CD, and software deployment processes.
• Experience with supporting products with impact on business/productivity.
• Experience with supporting international enterprise customers.
• Excellent analytical and problem-solving skills.
• Customer orientation and excellent interpersonal skills.
• Excellent English verbal and written communication skills.
• To work weekends and holidays (on occasion).

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $165,000 to $180,000. Base salary will be based on your skills, qualifications, experience and location.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!

• Be an integral member of the commercial function, supporting the sales process to accomplish business objectives while managing risk.
• Partner with and advise business teams in the drafting, reviewing, and negotiation of a broad range of sales and commercial agreements, including some combination of SaaS and other technology licensing agreements, consulting and subcontractor agreements, and nondisclosure agreements.
• Support and coordinate with subject matter experts relating to compliance, finance, government, export control, product development, intellectual property, data security and privacy.
• Support the continuous improvement of standard form agreements and legal processes.

• Law degree from an accredited US law school and admitted to practice in California or Georgia.
• At least 8 years of relevant experience with a law firm and/or in-house legal department.
• Substantive experience in commercial business transactions, including sales agreements; intellectual property related considerations including licensing, IP ownership and risk allocation; independently managing and directing cross-border projects.
• Strong communication and negotiation skills and ability to connect with, and gain the respect of, cross-functional stakeholders.
• Ability to mentor junior team members.
• Excellent business sense and legal judgment with the ability to identify and escalate matters that require urgent attention.
• Ability to make discretionary decisions with confidence and minimal guidance.
• Capacity to interact and communicate with senior leadership and other stakeholders and remain adaptable in a changing business environment.
• A collaborative approach and the interest in working in a fast-paced, team-oriented environment.
• Superior organizational skills and attention to detail with a mindset that processes can always be improved.
• High integrity and professionalism, strong sense of ownership, and eagerness to learn.

WHAT JFROG CAN OFFER…

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $185,000 to $200,000. Base salary will be based on your skills, qualifications, experience and location.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
• JFrog embraces hybrid work: 3 days in office / 2 days remote.

• Partner with the business and Talent Acquisition team to attract, qualify and hire top talent for Customer Success and G&A functions.
• Cultivate deep relationships with internal and external stakeholders to drive engagement and effectiveness of recruitment efforts needed to acquire next-level talent.
• Build and maintain talent pipeline through LinkedIn sourcing while nurturing candidate relationships.
• Develop strong partnerships with hiring managers and manage the recruitment process from intake to hire while delivering a world class candidate experience.
• Conduct in-depth interviews with potential candidates for both professional and culture fit and advise the business in making the right hiring decisions.
• Ensure completeness and accuracy of candidate data in Greenhouse ATS.
• Be an ambassador of JFrog’s culture and values and represent JFrog as an employer of choice.
• Contribute to recruitment initiatives that elevates JFrog’s ability to attract, engage, qualify and hire next level talent.

• BA/BS degree or equivalent experience.
• 8+ years of full lifecycle recruitment experience (in-house or agency); tech / start-up experience preferred.
• Experience using LinkedIn Recruiter and other sourcing tools to engage and attract passive talent.
• Proven success cultivating strong relationships at all levels of the organization.
• Demonstrated experience building a talent pipeline of qualified candidates for a variety of roles at different levels of the organization.
• Possess strong knowledge and ability to quality, screen and assess candidates for professional and culture fit.
• Successful track record of meeting deadlines and recruiting goals.
• Self-starter with an incredible work ethic and team first mindset.
• Excellent interpersonal skills with strong organizational skills and attention to detail.
• Proven ability working in a dynamic, hyper-growth tech environment.

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $140,000 to $160,000. Base salary will be based on your skills, qualifications, experience and location.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
• JFrog embraces hybrid work: 4 days in office / 1 day remote.

• This leadership role involves leading and motivating a small global team of attorneys and requires extensive collaboration across various teams, including product, engineering, marketing, and HR offices. As a deep subject-matter expert in the JFrog platform, the role entails building close connections with the product team through effective communication and collaboration.
• Assess risks and aid in the operationalization of new and updated products, features, platforms, and initiatives to provide practical legal risk mitigation strategies globally in relation to AI, privacy, and other legal aspects.
• Manage data governance processes, including data mapping, DPIAs, model evaluations, and vendor risk assessments. Develop and maintain data use policies and notices that support and promote compliance with laws and regulations.
• Maintain and evolve a Privacy Program, and develop, enable, and integrate data privacy-related policies into JFrog’s business processes (e.g., Global Privacy Notice and Employee Notice) that meet global requirements and comply with emerging legislation.
• Provide privacy and AI subject matter expertise to the legal team and business partners as they negotiate a variety of agreements with customers, partners, and vendors. As needed, negotiate data protection-related contract terms in sales, procurement, and other agreements.
• Collaborate with the security and other teams on incident preparedness, investigation, communication, and remediation, including acting as one of the main points of contact on incidents involving potential data disclosure.
• Collaborate with cross-company teams such as GRC, P&E, sales, procurement, security, and marketing on audits, certifications, data protection, and AI inquiries.
• Monitor and advise on legislative and regulatory proposals on issues like AI risk management, privacy, data transparency, and more to build robust governance and compliance practices.

• The ideal candidate will have a technology background, legal expertise in product management, privacy, and cybersecurity true fluency in the legal and practical components of data protection as applied to the product lifecycle gleaned from considerable experience at a SaaS company.
• 10+ years of significant experience in an enterprise SaaS or software company, including 5+ years of experience in managing a team of legal professionals.
• Experience in advising and influencing senior management on AI risks and building an AI compliance and governance program is preferred.
• Strong knowledge of GDPR, ePrivacy Directive, CCPA, CPRA, and familiarity with other local and global privacy laws. CIPP, CIPM preferred.
• Experience counseling a wide range of business partners on legal issues with proven ability to exercise sound and pragmatic legal and business judgment and to assess and communicate risks in a clear and actionable fashion.
• A strong sense of self-motivation and the ability to manage multiple projects and responsibilities and thrive in a fast-paced and evolving environment.
• A team player attitude with demonstrated ability to work collaboratively with, and gain the confidence of, cross-functional colleagues.
• Must be a member in good standing of an applicable state bar.

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $260,000 to $290,000. Base salary will be based on your skills, qualifications, experience and location.
• This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
• JFrog embraces hybrid work: 3 days in office / 2 days remote.