דרושים Manager Service Delivery ב-Intuit ב-Australia, Sydney

• Own AU SDM strategy and process improvement projects, work closely with internal stakeholders to drive customer retention.
• Lead and manage AU service delivery team to provide seamless onboarding of accountants new and existing onto QBO delivering an experience so profound that customers love using our products and services, and actively recommend them to others
• Identification of growth opportunities and communication to AU leadership team, lead business transformation projects
• Hiring and developing the SDM team that builds innovative solutions to address customer’s problems.
• Supporting the Business Development Managers and internal Account Managers by providing consultative support to accountants and their clients
• Liaison between internal sales teams and external customers
• Create onboarding plan and communicate to relevant internal and external stakeholders and execute to timelines
• Work across multiple internal and external customers and raise any issues and remediate immediately
• Develop proficiency and knowledge of Intuit’s products and solutions.
• Apply systems and process thinking to design solutions to solve customer problems

Innovate and Simplify:It's not our Customers' job to innovate for themselves. That's our job. They have their own jobs and their own customers who they should be innovating for.

• Challenges "the way it has always been done", open minded
• Identifies opportunities to increase efficiency and simplicity

Earn Trust:Leaders trust others on their team and across the organization to delegate effectively and earn trust in others through sound decision-making/judgment.

• Inspires the confidence and trust of others
• Maintains a high standard of personal integrity
• Delivers on commitments

Dive Deep-Leaders operate at all levels, stay connected to the details and audit frequently and deeply. No task is beneath them.

• Clearly defines complex issues despite incomplete or ambiguous information
• Identifies underlying issues and root causes of problems
• Weighs up pros and cons of different solutions

Ownership/Win Together- Leaders are empowered to respectfully challenge the decisions and directives of other owners, especially when those decisions and directives conflict with our mission and values

• Understands what is business critical
• Focuses on what is best for the business
• Respectfully challenges decisions of others

Deliver the Right Results-Leaders keep their teams focused and motivated in order to deliver the right results. Despite setbacks, they maintain focus, rise to the occasion and never settle.

• Set and communicate the “critical few” priorities for the business
• Hold individuals accountable for both what they do and how they do it
• Monitors and communicate progress frequently

Be Bold-Leaders create and communicate a bold direction that inspires results. They think differently, take risks, challenge others to do the same, and champion visionary ideas.

• Creates strategies to balance short-term requirements with long-range business plans
• Considers industry, market, and other external business factors when making bold bets and decisions
• Creates an environment that encourages innovation and calculated risk taking

Be Decisive-Leaders are decisive and garner respect from their teams as a result. They’ve got strong business judgment and good instincts that inform their decisions that are always in the company’s best interest.

• Makes decisions based on strong business logic, rationale and judgment
• Drives toward problem resolution despite ambiguity or uncertainty
• Makes timely decisions, balancing analysis with decisiveness

As an HR Business Partner, you will partner with executive teams to execute the annual talent strategy and plan. You will work with executives to identify needs, prioritize, and lead efforts to enable employees to do the best work of their lives in service to our customers. You will be a people champion, business accelerator, and data-driven change leader, and you will build deep trusted relationships that allow you to have a lasting impact on the organization and team.

• Act as a key, influential partner to executive leadership teams with direct accountability for driving the people agenda in partnership with senior leadership
• Use deep understanding of the business strategy to identify the skills and capabilities required, the future. Build a plan to hire, develop and retain the talent needed to deliver the business strategy
• Operate seamlessly with key partners across People & Places including Talent Development, Talent Acquisition, Total Rewards, and People Analytics
• Drive multi-year organizational and talent strategies, lead organizational change management, and maximize impact and scale through high performing executives and leadership teams Lead organizational change efforts including strategic improvements to organizational design, Use HR technologies and people analytics platforms to work quickly and proactively identify trends
• Drive improvement efforts in key metrics such as engagement, manager scores, mobility, retention, and leadership capability

Bay Area California $196,000 - $265,500

• 7-10 years experience in an HR role partnering with executives to build high-performing teams and lead change
• Bachelor’s or Master’s degree (in an Human Resources-related field preferred), or equivalent work experience
• Strong business acumen—demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes
• Experience building an annual org strategy and talent plan that sets clear talent priorities and actions that result in highly engaged people in the best possible roles, doing the best work of their lives
• Strong analytical skills with the ability to take direct ownership of interpreting data and using data to influence decision making
• Experience framing organizational design options that accelerate speed and reduce friction in getting work accomplished
• Experience diagnosing and building leadership team capabilities, at senior levels, with courage and candor
• Experience identifying opportunities to lead change, and experience building these change leadership skills in others
• Experience building relationships across the HR function as well as across executive teams, within and outside of the core client groups
• Experience building trusted relationships with executives as well as managers and employees