דרושים Lead Technical Advocate ב-Intercontinental Exchange - Ice ב-United States, Jacksonville

Responsibilities

Lead SRE to assist with day-to-day activities supporting Mortgage Servicing Application services related to production support, releases, and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities.

• Build and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors
• Lead complex projects such as data center migrations, major systems upgrades, tech stacks
• Update existing processes and design new processes as needed to optimize performance
• Actively participate in or own continuous improvement projects driven by automation
• Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services.
• Implement automated tests, automated deployments, and operational tools
• Collaborate with Product and Support teams to plan and deploy product releases
• Conduct root cause analysis and post-mortems for production incidents
• Participate in on-call rotations and lead incident response efforts
• Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams
• Ensure services are designed with 24/7 availability and operational readiness and rigor
• Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
• Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
• Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated
• Resolution of product/service defects or design changes, infrastructure changes, or operational changes
• Partner with other SREs and lead by example - contributor more than a delegator

Knowledge and Experience

• 7+ years of experience in DevOps, SRE, or infrastructure engineering roles in 24x7 Production support services environments
• BS in Computer Science, Computer Engineering, Math, or equivalent professional experience
• Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and .NET
• Excellent troubleshooting skills, utilizing a systematic problem-solving approach
• Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and Linux systems internals (system libraries, file systems, client-server protocols)
• Experience in Windows, Linux, OCP, and AWS
• Experience with Continuous Integration and Continuous Delivery concepts
• Hand-on experience in Infrastructure as code tools like Terraform, Spacelift AND/OR Chef, Salt Stack, Ansible, Puppet
• Good to have experience in Containerization concepts like Kubernetes, Docker
• Proven strength in SaaS services, experience in massive scale web operations
• Experience with monitoring and alerting tools (Splunk, BigPanda, PagerDuty)
• Experience with automation of business continuity/disaster recovery/application resiliency
• Process-oriented with great documentation skills (Confluence)
• Experience with data structures/formats such as XML, JSON, YAML, and HCL
• Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
• Experience with deployment automation tools like UCD and Azure DevOps (ADO)

Responsibilities

• Serve as a TA Partner for assigned client groups, utilizing flexible resources as needed to meet hiring demand
• Drive communication between hiring managers, HRBP’s and Talent Acquisition to ensure excellent service and responsiveness
• Lead the planning, execution, and management of recruiting efforts for assigned client groups
• Develop consultative relationships with business leadership, meeting regularly to learn business priorities, hiring plans, and talent needs
• Partner with Talent Acquisition management and business leadership to generate and execute recruiting strategies, employer branding opportunities, process improvement, and programs to create hiring success
• Create recruiting pipelining strategies to build and maintain a continual supply of talent for ICE
• Continually build relationships with candidates through community and organization engagement, attending hiring events, and participation in other talent sourcing opportunities as needed
• Build relationships with HRBP’s for collaboration on business plans, hiring needs, challenges, and recruitment strategies
• Collaborate with other TA team members to share information, generate ideas, and leverage resources to facilitate high-quality, effective hiring

Knowledge and Experience

• Bachelor’s degree and/or equivalent professional work experience
• 6+ years recruiting and proactive candidate sourcing experience in an exempt/professional hiring environment, preferably within both agency and Corporate settings
• Experience with multiple varying Applicant Tracking Systems (ATS), such as iCIMS, Workday, Greenhouse, Taleo, etc.
• Strong preference for technical recruiting experience; i.e. Technical Recruiter
• High energy, self-motivated, and results-oriented working style
• Strong team player, with commitment to collaborative and communicative relationships
• High level of accuracy, confidentiality, and judgment
• Ability to quickly build relationships, handle multiple priorities, organize workload

This role requires work to be performed 5 days/week onsite.

Responsibilities

• Provides full stack Java design and development of projects involving application development, migrations, and additions to existing applications
• Lead the implementation and support of current enterprise application projects to ensure continuity and progress across critical initiatives
• Standardize user experience of enterprise application to align with design and usability best practices
• Provide onboarding support for new applications and ensure smooth integration with existing enterprise application
• Serve as technical lead, guiding development best practices, mentoring team members, and managing direct reports
• Participates in project meetings with other technical staff, business owners and subject matter experts
• Assesses and develops design requirements for project and communicates in writing or in meetings with development team while assessing detailed specifications against design requirements
• Reviews application in progress of development to ensure compliance with overall design parameters and corporate development standards
• Understand complex business systems and workflows and explain them to other developers
• Develop component designs that work cohesively in the context of existing architecture
• Develops and/or reviews development of test protocols for testing application before user acceptance
• Identify root causes and develop solutions for program failures
• Work in an agile and continuous integration environment with a command of SDLC tools
• Performs other related duties as assigned

Knowledge and Experience

• Bachelor’s Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
• 8+ years of full stack development experience
• Previous experience as a Technical or Team Lead highly preferred
• Strong experience working with development technologies Java and Angular
• Experience working with .NET a plus
• Strong experience with Spring Boot microservices architecture and principals
• Experience working with REST services, Web Services, Spring Framework, Hibernate, and Eclipse
• Experience working with SQL and Relational Databases (preferably Oracle)
• Experience working with performance monitoring tools like Grafana, Prometheus, or Splunk
• Experience working with event driven architecture tools like Kafka
• Experience building and supporting enterprise applications
• Familiarity working in a Software Development Life Cycle (SDLC) leveraging Agile principles
• Experience with additional technologies including SonarQube and YUI (Yahoo UI Library) preferred
• Excellent analytical, decision-making and problem-solving skills
• Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
• Experience with project management
• Results oriented, business focused, and successful at interfacing across multiple organizational units

Responsibilities

• Assist other ICE departments by providing professional and industry expertise as needed.
• Works directly with the client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
• Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
• Coordinates and executes testing for multiple, major applications.
• Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
• Serves as an intermediary during technical discussions
• Preparation and review of trending statistics
• Understanding of file monitoring and management; MPLS, NDM, Cisco and WAN preferred
• Understanding of a Mainframe system, file management and file movement theories
• Familiarity with web service calls, client server type applications and support
• Understanding of networks and network configurations
• Strong technical and analytical background
• Ability to interact with all levels of management
• Performs other related duties as assigned.

Knowledge and Experience

• Bachelor's degree or the equivalent combination of education, training, or work experience
• Requires 7+ years of experience in a product support role.
• Previous consulting, implementation or client facing experience.
• Exceptional verbal and written communication skills.
• Ability to quickly become proficient with new technologies.
• Mortgage industry and mortgage software application experience.
• Familiarity with and understanding of the interfaces and integration processes between the Distributed Systems and MSP applications preferred.
• Experience with ICE products, services, and capabilities.
• Strong analytical skills used to determine client business needs and requirements.
• Ability to present content in a classroom or virtual setting.
• Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner.
• Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships.
• Knowledgeable in the use of personal computers and able to use multiple PC software systems (MS Word, Excel, PowerPoint)
• Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas.
• Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
• Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies.
• Ability to utilize judgment in decision making process
• Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients.

Responsibilities

• Provides full stack Java design and development of projects involving application development, migrations, and additions to existing applications
• Lead the implementation and support of current enterprise application projects to ensure continuity and progress across critical initiatives
• Standardize user experience of enterprise application to align with design and usability best practices
• Provide onboarding support for new applications and ensure smooth integration with existing enterprise application
• Act as technical lead, guiding development best practices and mentoring team members
• Participates in project meetings with other technical staff, business owners and subject matter experts.
• Assesses and develops design requirements for project and communicates in writing or in meetings with development team while assessing detailed specifications against design requirements.
• Reviews application in progress of development to ensure compliance with overall design parameters and corporate development standards.
• Understand complex business systems and workflows and explain them to other developers
• Develop component designs that work cohesively in the context of existing architecture
• Develops and/or reviews development of test protocols for testing application before user acceptance.
• Identify root causes and develop solutions for program failures
• Work in an agile and continuous integration environment with a command of SDLC tools
• Performs other related duties as assigned

Knowledge and Experience

• Bachelor’s Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.
• 8+ years of full stack development experience
• Previous experience as a Technical or Team Lead highly preferred
• Experience working with development technologies such as Java required, and Angular is preferred
• Strong experience with Spring Boot microservices architecture and principals
• Experience working with REST services, Web Services, Spring Framework, Hibernate, and Eclipse
• Experience working with SQL and Relational Databases (preferably Oracle)
• Experience working with performance monitoring tools like Grafana, Prometheus, or Splunk
• Experience working with event driven architecture tools like Kafka
• Experience building and supportingenterpriseapplications
• Familiarity working in a Software Development Life Cycle (SDLC) leveraging Agile principles
• Experience with additional technologies including SonarQube and YUI (Yahoo UI Library) preferred
• Excellent analytical, decision-making and problem-solving skills
• Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
• Experience with project management
• Results oriented, business focused, and successful at interfacing across multiple organizational units

Responsibilities

• Oversee consulting and implementation engagements for ICE Mortgage Technology Passport and Bulk Data Extract products, with a strong emphasis on the Bulk Data Extract.
• Monitor, observe, and gather relevant data on clients' operations to provide comprehensive business and system application training.
• Perform in-depth problem analysis and develop effective solutions to client issues, utilizing extensive knowledge of the Bulk Data Extract tool.
• Create detailed procedures, flowcharts, and other consulting materials as required by each engagement.
• Innovate and refine processes and procedures to enhance efficiency and resolve complex problems related to clients’ ICE Mortgage Technology products.
• Collaborate with other ICE Mortgage Technology departments, offering professional and industry expertise as needed.
• Assist clients in developing and maintaining test plans, test cases, and post-production support documents to ensure application enhancements meet their needs and maintain integrity.
• Identify and document requirements for configuring system settings, workflow rules, user roles, and workflow assignments for new products.
• Support clients in implementing configuration changes identified during user acceptance testing and in production.
• Mentor and develop team members, providing guidance and support to help them achieve their professional goals.
• Play a pivotal role in training clients and internal personnel on product enhancements, new systems, or procedures.
• Perform other related duties as assigned.

Knowledge and Experience

• Bachelor's degree or equivalent combination of education, training, or work experience.
• 3+ years of experience in a product support role.
• Previous consulting or client-facing experience.
• Experience training clients and/or internal users on software or data products.
• Exceptional verbal and written communication skills.
• Ability to quickly become proficient with new technologies.
• Mortgage industry and mortgage software application experience.
• Experience with legacy Black Knight and current ICE Mortgage Technology products, services, and capabilities.

• Experience/knowledge with: Bulk Data Extract, SQL, DB2, General knowledge of relational database structure, File transfer experience, FTPS/SFTP general knowledge of concepts.

• General understanding of Mainframe EBCIDIC data structure, SSIS Experience, cloud-based data platform knowledge like Snowflake.

• Strong analytical skills to determine client business needs and requirements.
• Ability to present content in a classroom or virtual setting.
• Previous software implementation experience.
• Specific job-related skills, such as language fluency and general characteristics like communication skills and attention to detail.

Responsibilities

• Drive successful configuration, installation, and adoption of custom solutions developed for our clients
• Serve as liaison between business users and internal development staff
• Consult with clients to implement software and industry best practices
• Function as a subject matter expert for the Encompass SDK and API
• Quality assurance testing representative of business user
• Light scripting and formula derivation to automate business processes
• Translate field-level data points to third-party systems
• Provide technical support to our clients for implementation issues
• Document instructions for installation of custom solutions
• Provide failure analysis and reproduction scenarios of customer issues
• Quickly and accurately reproduce diverse issues for troubleshooting and root cause analysis
• Provide sales support for the positioning and quoting of custom development services
• Gather necessary requirements and specifications needed to create technical Statements of Work for Professional Services engagements
• Design and architect custom solutions
• Consult with clients and third-party vendors for clear definition of requirements
• Use case definition for custom solutions

Knowledge and Experience

• Bachelor of Science in Computer Science, Information Science, or a related discipline
• 1+ years technical experience troubleshooting mission critical application solutions
• 1+ years of software development experience
• Experience working with XML, JSON
• Knowledgeable in programming languages such as C# and JavaScript
• Knowledge in overall application architectural components
• Mortgage industry and Encompass experience (preferred)
• Professional written and oral communication skills to relate to business and technical users
• Ability to translate technical instructions or concepts into non-technical easy to understand terms
• Team-oriented, demonstrates a professional, and cooperative attitude