Incident ManagementProactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. Proactive checkouts and monitoring to avoid service outages...
First line escalation point for serious incidents or technical issues. Execution of MACs in the Data Center, MPOEs, MMRs and access centers for internal and external customers. Manage asset record...
Serve as the first line escalation point for serious incidents or technical issues. Execute MACs in the Data Center, MPOEs, MMRs and access centers for internal and external customers. Assist...
Installation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice. Repair of hardware to major component level (e.g. hard disk, NIC card, memory)...
Installation, relocation and recovery of Network, Server and Storage hardware to manufacturer standards and industry best practice. Repair of hardware to major component level (e.g. hard disk, NIC card, memory)...
Incident ManagementProactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. Proactive checkouts and monitoring to avoid service outages...