דרושים Engineer Data Center Operations ב-Intercontinental Exchange - Ice ב-United States, Chicago

Job Purpose

The Junior Data Center Technician is responsible for ensuring all activities carried out in the Data Center & Access Centers conform to Data Center Procedures and industry best practice.

The Junior Data Center Technician performs routine data center operations work with a focus on learning and administering current data center procedures.

The role will also be requiring assisting Data Center Engineers to gather information for a work order.

Responsibilities

• Support storage tape removal and pick up
• Provide escorted access for vendors and COLO customers
• Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.
• Carry out QA in Data Center Halls and access centers.
• Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately

Knowledge and Experience

• Basic computer hardware knowledge
• 0-1+ years' experience of working in Data Center environments
• Good Understanding of Microsoft Office
• Ability to follow instructions
• Demonstrate ability to perform in a high paced work environment, good problem solving techniques, communicating issues and results to co-workers and escalating to immediate management
• Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
• Demonstrates a willingness to learn
• Effective written and verbal communication at all levels

Job Purpose

The Junior Data Center Technician is responsible for ensuring all activities carried out in the Data Center & Access Centers conform to Data Center Procedures and industry best practice.

The Junior Data Center Technician performs routine data center operations work with a focus on learning and administering current data center procedures.

The role will also be requiring assisting Data Center Engineers to gather information for a work order.

Responsibilities

• Support storage tape removal and pick up
• Provide escorted access for vendors and COLO customers
• Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.
• Carry out QA in Data Center Halls and access centers.
• Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately

Knowledge and Experience

• Basic computer hardware knowledge
• 0-1+ years' experience of working in Data Center environments
• Good Understanding of Microsoft Office
• Ability to follow instructions
• Demonstrate ability to perform in a high paced work environment, good problem solving techniques, communicating issues and results to co-workers and escalating to immediate management
• Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
• Demonstrates a willingness to learn
• Effective written and verbal communication at all levels

Responsibilities

• Lead QA Engineer must be able to do session level, functional, technical, failover and performance testing across the entire stack – application, hardware, firmware, OS and network.
• Review code base and make recommendations for testing scenarios; analyze changes introduced and assess the technical testing required.
• Work with cross-functional teams to build scenarios in requirements, design and coding phases.
• Perform analysis of data from QA and production to build testing tools and scenarios.
• Maintain testing and analysis tools; identify any negative changes to both QA and production environments and work with teams to resolve those concerns.
• Take the initiative to improve efficiencies across systems/projects.
• Support operations, including executing process validations, methodology and audits.
• The candidate will also be responsible for building automation in one of the languages, Perl or Python to help ensure the delivery of quality trading system applications and drive solutions

Knowledge and Experience

• Bachelor’s degree in computer science, Engineering or related field.
• 5+ years of experience as a QA Engineer, working on low latency client/server applications.
• Must have 4+ years of Linux/Unix experience. Red Hat is preferred.
• 5+ years of relevant experience including software design, development, testing and deployment.
• Intermediate to advanced programming/scripting knowledge in Python or Perl.
• Excellent communication and customer service skills.
• Ability to work in a highly demanding and fast-paced environment.
• Ability to multitask and work independently on multiple projects.
• Ability to differentiate between a critical business impacting incident and a minor problem, and resolve/escalate accordingly.

Preferred Knowledge and Experience

• Experience with Trading and financial applications is a plus.
• Knowledge of FIX or Multicast protocol is a plus.
• Experience with supporting production changes, UAT testing and debugging prod issues.
• Results Driven Drive, focus and commitment to deliver results that meet the requirements of internal customers along with the passion for quality and getting the right results in the right way. Ability to work to tight schedules/deadlines and multitask.
• Teamwork Internal communication is always a team effort. It is important to have the ability to interact positively and confidently with others and have the resilience, determination and focus to succeed in shared objectives
• Pushing Boundaries The ability to challenge the status quo and actively look for new approaches and inspiration to improve the department’s results and processes. The ability to approach tasks in a creative and fresh manner.
• Operational Excellence A passion for quality and a practical focus on getting the right results in the right way. Ensuring that decisions are fully implemented. The ability to anticipate and plan for significant changes in the organization, markets and customer requirements. Understand the need for change and help others to see the benefits by overcoming barriers.

Job Purpose

As a Senior QA Analyst you will work with the Systems Analysts and Development Teams to understand the business/product and system requirements. You will create and execute test plans and test cases. You will be responsible for maintaining QA artifacts by following the current standards along with coordinating test execution, training users, and providing user support.

Responsibilities

• Document, maintain and execute detailed test cases to validate system functionality, identify and document software defects, and track test case execution status.
• Create test plans for software releases to detail the overall strategy for testing complex systems, including defining resources and test scope for each test cycle, and identifying dependencies and risks.
• Deploy software release builds, maintain test environments, and perform troubleshooting software / hardware configuration problems.
• Work with technology team in building cutting edge Clearing Systems including back-end clearing, intraday risk management, delivery management, and settlement management systems.
• Test systems in a multi-tiered based design featuring Java and JavaScript architectures. JavaScript architectures tested will include extJS, JQuery, Oracle APEX, and ReactJS.
• Gain experience with Iterative and Agile software development methodologies.

Knowledge and Experience

• 5+ years of experience in enterprise application testing (test case development and execution)
• Strong background in functional testing with the ability to design and develop comprehensive test strategy and test cases.
• Strong background in reviewing business and functional requirements in order to produce a test strategy and test cases.
• Experience participating in all aspects of a full-lifecycle development methodology, and related quality concepts and processes.
• Extensive knowledge of testing process, testing methodology analysis and defect reporting tools.
• Experience with both White Box and Black Box Testing.
• B.S. or higher in Computer Science or related discipline; or equivalent work experience
• 3+ years experience writing and executing complex SQL queries
• Prefer 2+ years experience with commodity markets, financial trading environment, or equity brokerage business and exposure to futures markets.
• Excellent communication and interpersonal skills.
• Strong analytical, problem-solving, and technical troubleshooting skills.
• Track record of completing assignments on time with a high degree of quality.
• Ability to work independently and productively under pressure.
• Ability to set priorities and multi-task in a fast-paced environment.
• Programming skills (sufficient to write automation scripts, and to validate test results in a database, or through some other non-GUI based method) is a plus

Responsibilities

• Incident Management
  • Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.

• Problem Management
  • Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.

• Operational Readiness for New Services
  • Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.

• Change Management Planning and Configuration Implementation
  • Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.

• Service Requests, Network Maintenance, and Operational Support
  • Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.

• Process Improvement
  • Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge and Experience

• Bachelor’s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.
• Knowledge of routing protocols and concepts (OSPF, BGP, etc).
• Knowledge of TCP/IP, Layer 2 and 3 switching.
• Position requires superior customer service skills including verbal and written skills.
• Ability to work in a team oriented environment is essential
• Weekend and off hours support is required
• JNCIA, CCNA, or equivalent knowledge is preferred.
• Financial industry experience is preferred.
• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base
• Solid understanding of multicast and troubleshooting techniques
• Working knowledge of how to use management tools

Job Purpose

The Data Center Technician is responsible for ensuring all activities carried out in the Data Center & Access Centers conform to Data Center Procedures and industry best practice.

The DCT will carry out Data Center tasks as directed, work could be project based or tasks received via Service Now. In all cases the DCT will ensure that appropriate tasks follow the Change Control rules and support the task as documented by the requester.

The DCT role also includes carrying out daily checks of their areas of responsibility. Ensuring security is maintained within the DC Halls. Manage visiting customers and third-party vendors. Ensuring all work activity is captured and updates entered into Service Now. Inventorying of consumables required for daily tasks. In addition, the DCT will also provide work procedures as requested by the Data Center Manager.

The role will also be required assisting Data Center Engineers to gather information for a work order.

Responsibilities

• First line escalation point for serious incidents or technical issues.
• Execution of MACs in the Data Center, MPOEs, MMRs and access centers for internal and external customers.
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc).
• Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained.
• Carry out QA in Data Center Halls and access centers.
• Record details of all hardware deliveries received from S&R.
• Control Data Center stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc) and report appropriately

Knowledge and Experience

• Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards, with preference given to the following qualifications;
• Certified Data Center Technician CDCT
• HP Accredited Platform Specialist
• Systimax Copper Installation ND5541
• Systimax Installation & Maintenance ND3341
• Corning NPI Membership
• ITIL V3 Foundation Certificate
• BICSI Practices and Procedures.
• 1 to 3 years' experience of working in Data Center environments
• Basic network knowledge and experience of Arista, Ciena, Juniper and Dell hardware
• Understanding of IP networks
• Experience of working in an ITIL controlled environment with knowledge of Change Control & Incident Management processes
• Minimum 1yr experience using Microsoft Office and CRM databases
• Ability to prioritize effectively
• Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management
• Ability to manage 3rd party contract staff/companies working within the DC
• Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
• Effective written and verbal communication at all levels
• Proven ability to work independently with minimal supervision.

Job Purpose

The Technician, Data Center Operations is responsible for ensuring all activities carried out in the data center & access centers conform to data center procedures and industry best practice. This role will carry out data center tasks as directed, whether in the form of projects or tasks received via Service Now ticketing. In all cases, the Technician will ensure that appropriate tasks follow change control rules and support tasks as documented by requesters.

This role will be responsible for carrying out daily checks of their areas of responsibility and ensuring security is maintained within the data center halls. The technician will manage visiting customers and third-party vendors, ensure all work activity is captured and updated into Service Now, and inventory consumables required for daily tasks. In addition, the DCT will also provide work procedures as requested by the Data Center Manager.

Responsibilities

• Serve as the first line escalation point for serious incidents or technical issues
• Execute MACs in the Data Center, MPOEs, MMRs and access centers for internal and external customers
• Assist in gathering information required for work orders
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.)
• Carry out daily checks to ensure security and access policies are being adhered to and Data Center cleanliness is maintained
• Carry out QA in data center halls and access centers
• Record details of all hardware deliveries received from S&R
• Control data center stock (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately

Knowledge and Experience

• 1+ years' experience of working in data center environments
• Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards, with preference given to the following qualifications:
  • Certified Data Center Technician CDCT
  • HP Accredited Platform Specialist
  • Systimax Copper Installation ND5541
  • Systimax Installation & Maintenance ND3341
  • Corning NPI Membership
  • ITIL V3 Foundation Certificate
  • BICSI Practices and Procedures
• Basic network knowledge and experience of Arista, Ciena, Juniper and Dell hardware
• Understanding of IP networks
• Experience working in an ITIL controlled environment with knowledge of change control & incident management processes
• Minimum 1 year experience using Microsoft Office and CRM databases
• Ability to prioritize effectively
• Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management
• Ability to manage 3rd party contract staff/companies working within the DC
• Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team
• Effective written and verbal communication at all levels
• Proven ability to work independently with minimal supervision