דרושים Hr Operations Coordinator ב-Intercontinental Exchange - Ice ב-United States, Atlanta

Job Purpose

As a Senior Full Stack Developer, you will be part of a dynamic team responsible for the design, development, maintenance, and operational support of applications supporting the Exchange Trading Platform, End of Day RISK and Clearing systems.

Responsibilities

• Contribute to the design and development of applications supporting Trading, RISK and Clearing systems
• Be able to lead an effort to design, architect and write new software components.
• Be able to independently handle project activities related to builds and deployments.
• Be able to create software tests, verify the functionality and quality of the software.
• Create design documentation for new software development and subsequent versions.
• Provide second-tier production support for 24/7 applications.
• Provide support for deployments during maintenance windows.
• Troubleshoot issues as they arise, in the dev, QA and production rollout cycles
• Keep test environments up to date and in working order, creating environment-specific configurations and applications as necessary
• Identify opportunities to improve and optimize applications.
• Work with business analysts or product management in understanding new requirements.
• Follow team guidelines for quality and consistency within the design and development phases of the application(s).
• Follow company software development processes and standards.

Knowledge and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in Java design and development
• 2+ years of experience with at least one JavaScript framework such as React or Angular
• 5+ years of experience with open source frameworks like Spring
• 5+ years of experience with Tomcat/SpringBoot/Vertx or equivalent application servers
• Solid understanding of security concerns for web-based applications
• Able to write and troubleshoot PL/SQL queries
• Experience with writing comprehensive unit tests
• Experience with SDLC Tools like GIT, JIRA, Jenkins, Maven, or equivalent tools
• Experience building user-centric web applications with focus on usability, workflows, and performance
• Strong analytical and troubleshooting skills
• Working knowledge of software testing, building high quality software, and experience with software testing tools, regression testing etc
• Proven success working in a team environment

Responsibilities

• Conduct real-time surveillance of electronic trading activity in ICE Futures products
• Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets
• Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
• Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
• Monitor the health and usage of our systems, escalating recurring or high-priority issues
• Produce operational reports to provide metrics and tracking of queries

Knowledge and Experience

• College degree or equivalent work experience in a customer-focused environment
• Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus
• Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
• Strong communication skills with demonstrated interpersonal skills
• Team player, with commitment to service to our customers and their needs
• Working knowledge of at least one of Salesforce, ServiceNow, MS Office

Responsibilities

• Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
• Problem Management: Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
• Operational Readiness for New Services: Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff can perform established recovery procedures.
• Change Management Planning and Configuration Implementation: Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support: Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Process Improvement: Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge and Experience

• Bachelor’s Degree in Computer Engineering or related field preferred.
  • 1-3 years of relevant experience in lieu of educational credentials.
• Knowledge of routing protocols and concepts (OSPF, BGP, etc.).
• Knowledge of TCP/IP, Layer 2 and 3 switching.
• Position requires superior customer service skills including verbal and written skills.
• Ability to work in a team oriented environment is essential.
• Weekend and off hours support is required.
• JNCIA, CCNA, or equivalent knowledge is preferred.
• Financial industry experience is preferred.

Skills

• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base
• Solid understanding of multicast and troubleshooting techniques
• Working knowledge of how to use management tools

Job Purpose

The Operations Support Analyst role is not a typical NOC/helpdesk role - it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable. Job level will be determined based on years of relevant experience.

Responsibilities

• Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups.
• Work with internal partners to communicate important information about system maintenance, changes, events, and to address their concerns regarding any aspect of the services.
• Interact with third-party vendors, coordinate, and collaborate with various internal business units.
• Maintaining operations and administration of proprietary systems is an integral part of the position.
• Assist other ICE staff with problem solving and escalation procedures.
• Quickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s).
• Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis.
• Understand the various trading and clearing platforms, data distribution services, general network architecture, and apply technical knowledge to improve system performance and reliability.
• Prepare documentation for troubleshooting and escalation procedures.
• Follow organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines.
• Scheduling flexibility required.

Knowledge and Experience

• Excellent communication skills.
• Systems/Application support experience OR Associates/Bachelor’s degree.
• Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur.
• Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization.
• Logical approach, critical thinking, and analytical problem-solving skills with the ability to identify the root cause(s) of a problem.
• Demonstrate reliability, flexibility, and attention to detail.

Preferred Knowledge and Experience

Meaningful experience with the following industries/technologies is a PLUS:

• Financial markets, trading and clearing systems.
• Technology and/or application support.
• Proficiency with Microsoft Office Suite.
• Ability to debug/write shell scripts. Basic knowledge about Java Coding/Debugging.
• Proficiency in Linux and Windows operating systems.
• Network and network forensic analysis (packet capture analysis).
• Understanding and working knowledge of TCP/IP, UDP and Multicast technologies.
• Working knowledge of internetworking and various LAN/WAN technologies.
• Working knowledge of router, switch, firewall, and proxy technologies: Apache, DNS, LDAP.
• Experience with enterprise monitoring and support solutions; BigPanda, PagerDuty and Rundeck.

Responsibilities

• Able to do functional, technical, and failover testing across the entire application stack.
• Apply business and functional knowledge to develop end-to-end testing strategies using quality processes and methodologies to accelerate delivery and drive quality across the application lifecycle
• Review code base and make recommendations for testing scenarios; analyze changes introduced and assess the technical testing required
• Assist in determining test methodology and test data setup
• Actively participate in grooming, planning and daily standups
• Execute test scenarios/test cases during formal test periods for every release
• Diagnose problems and report bugs and enhancements to Development
• Document clear and detailed defects including steps to reproduce actual and expected results
• Build regression and acceptance test scenarios
• Perform functional and End to End tests
• Perform automation test suite with testing frameworks like Selenium, Play-write, Puppeteer
• Collaborate with cross-functional teams to ensure quality is built into the product development process. Work with cross-functional teams to build scenarios in requirements, design and coding phases
• Communicate testing progress, results, and issues to stakeholders, including senior management
• Create test scripts and testcases to cover broad range of scenarios and ensure traceability and validation against business requirements
• Take the initiative to improve efficiencies across systems/projects
• Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution

Knowledge and Experience

• Bachelor’s degree in Computer Science, Engineering or related field.
• 5+ years of experience in software development, QA, and Automation (Java., JavaScript).
• Strong knowledge of Java programming language, Selenium, Restful APIs.
• Proficient in GitHub, TestNG, Maven, Postman, and Jenkins.
• Experience with JIRA for Agile Development, Defect Management, and Test Case Management.
• Automation expertise in frameworks, backend API, and UI.
• In-depth experience with Agile methodology and Scrum.
• 5+ years of relevant experience including software design, development, testing and deployment.
• Excellent communication and customer service skills.
• Ability to work in a highly demanding and fast-paced environment.
• Ability to multitask and work independently on multiple projects.
• Ability to differentiate between a critical business impacting incident and a minor problem, and resolve/escalate accordingly.

• Experience with Trading and financial applications is a plus.
• Knowledge of FIX or Multicast protocol is a plus.
• Experience with supporting production changes, UAT testing and debugging prod issues.
• Results Driven: Drive, focus and commitment to deliver results that meet the requirements of internal customers along with the passion for quality and getting the right results in the right way. Ability to work to tight schedules/deadlines and multitask.
• Teamwork: Internal communication is always a team effort. It is important to have the ability to interact positively and confidently with others and have the resilience, determination and focus to succeed in shared objectives
• Pushing Boundaries: The ability to challenge the status quo and actively look for new approaches and inspiration to improve the department’s results and processes. The ability to approach tasks in a creative and fresh manner.
• Operational Excellence: A passion for quality and a practical focus on getting the right results in the right way. Ensuring that decisions are fully implemented. The ability to anticipate and plan for significant changes in the organization, markets and customer requirements. Understand the need for change and help others to see the benefits by overcoming barriers.

New York Base Salary

The expected base salary for this role, ifin New York, is between $125,000.  Thebase salary range does not include Intercontinental Exchange’s incentive compensation.  While we

Job Purpose

This is a 24x7 environment with global support by teams across multiple continents. Cross-training travel opportunities are possible, but this role may also require occasional odd hours or weekend work.

Responsibilities

• Provide operational oversight with enterprise-level cybersecurity tools and platforms (e.g., Tanium, SentinelOne).
• Coordinate with our Cyber Engineering team to identify and remediate system vulnerabilities; implement backup and redundancy measures.
• Integrate cybersecurity tools with SIEM systems and other monitoring platforms.
• Collaborate with our Cyber Engineering team with patch management lifecycle, including deployment, compliance tracking, and reporting.
• Troubleshoot and resolve complex issues within our infrastructure that may be cyber related.
• Assist with troubleshooting of day-to-day internal and customer issues and provide direct support to clients
• Maintain operations and administration of ICE systems using existing policies and procedures
• Adhere to Incident Management policy by maintaining ownership of production incidents including communication, escalation, and follow-up for root-cause analysis
• Prepare documentation for troubleshooting and escalation procedures
• Control computer system(s) on schedule by means of system terminal, operator checklists, and third-party software

Knowledge and Experience

• Associates/Bachelor’s degree or equivalent systems/application support experience
• Experience with Linux Operating System
• Able to work in a service-oriented team environment
• Customer focused, and dedicated to the best possible user experience
• Able to communicate effectively with both technical and business resources
• Critical thinking and analytical problem-solving skills, able to think logically
• Demonstrated reliability, flexibility, and attention to detail
• Scheduling flexibility required

Preferred

• Experience/exposure with financial and investment industries/technologies
• Basic Unix Shell scripting skills
• Help Desk or Customer Service experience
• Experience with enterprise monitoring solutions
• Knowledge of TCP/IP, UDP and Multicast protocol
• Basic knowledge of Incident and change management process (ITIL, ISO9000, Cobit)

Job Purpose

This is a 24x7 environment with global support by teams across multiple continents. Cross-training travel opportunities are possible, but this role may also require occasional odd hours or weekend work.

Responsibilities

• Provide operational oversight with enterprise-level cybersecurity tools and platforms (e.g., Tanium, SentinelOne).
• Coordinate with our Cyber Engineering team to identify and remediate system vulnerabilities; implement backup and redundancy measures.
• Integrate cybersecurity tools with SIEM systems and other monitoring platforms.
• Collaborate with our Cyber Engineering team with patch management lifecycle, including deployment, compliance tracking, and reporting.
• Troubleshoot and resolve complex issues within our infrastructure that may be cyber related.
• Assist with troubleshooting of day-to-day internal and customer issues and provide direct support to clients
• Maintain operations and administration of ICE systems using existing policies and procedures
• Adhere to Incident Management policy by maintaining ownership of production incidents including communication, escalation, and follow-up for root-cause analysis
• Prepare documentation for troubleshooting and escalation procedures
• Control computer system(s) on schedule by means of system terminal, operator checklists, and third-party software

Knowledge and Experience

• Associates/Bachelor’s degree or equivalent systems/application support experience
• Experience with Linux Operating System
• Able to work in a service-oriented team environment
• Customer focused, and dedicated to the best possible user experience
• Able to communicate effectively with both technical and business resources
• Critical thinking and analytical problem-solving skills, able to think logically
• Demonstrated reliability, flexibility, and attention to detail
• Scheduling flexibility required

Preferred

• Experience/exposure with financial and investment industries/technologies
• Basic Unix Shell scripting skills
• Help Desk or Customer Service experience
• Experience with enterprise monitoring solutions
• Knowledge of TCP/IP, UDP and Multicast protocol
• Basic knowledge of Incident and change management process (ITIL, ISO9000, Cobit)