דרושים Administrator Systems Engineering ב-Intercontinental Exchange - Ice ב-United States, Atlanta

Job Purpose

As a Senior Full Stack Developer, you will be part of a dynamic team responsible for the design, development, maintenance, and operational support of applications supporting the Exchange Trading Platform, End of Day RISK and Clearing systems.

Responsibilities

• Contribute to the design and development of applications supporting Trading, RISK and Clearing systems
• Be able to lead an effort to design, architect and write new software components.
• Be able to independently handle project activities related to builds and deployments.
• Be able to create software tests, verify the functionality and quality of the software.
• Create design documentation for new software development and subsequent versions.
• Provide second-tier production support for 24/7 applications.
• Provide support for deployments during maintenance windows.
• Troubleshoot issues as they arise, in the dev, QA and production rollout cycles
• Keep test environments up to date and in working order, creating environment-specific configurations and applications as necessary
• Identify opportunities to improve and optimize applications.
• Work with business analysts or product management in understanding new requirements.
• Follow team guidelines for quality and consistency within the design and development phases of the application(s).
• Follow company software development processes and standards.

Knowledge and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in Java design and development
• 2+ years of experience with at least one JavaScript framework such as React or Angular
• 5+ years of experience with open source frameworks like Spring
• 5+ years of experience with Tomcat/SpringBoot/Vertx or equivalent application servers
• Solid understanding of security concerns for web-based applications
• Able to write and troubleshoot PL/SQL queries
• Experience with writing comprehensive unit tests
• Experience with SDLC Tools like GIT, JIRA, Jenkins, Maven, or equivalent tools
• Experience building user-centric web applications with focus on usability, workflows, and performance
• Strong analytical and troubleshooting skills
• Working knowledge of software testing, building high quality software, and experience with software testing tools, regression testing etc
• Proven success working in a team environment

Responsibilities

• Partner with development, engineering, and operations teams to collect technical requirements and turn those into deliverables to help build a complete CI/CD strategy.
• Enhance Developer Experience by simplifying existing Build and Code Promotion processes.
• Review existing ICE tools and processes, identify gaps, and identify areas for improvement.
• POC, demo, and implement software to be used across build and deploy pipelines for on premise bare metal, and virtual across Windows, Linux, and containerized platforms.
• Develop standards and practices for deployments and create re-useable interfaces for consumers.
• Define standards for configuration management solution(s).
• Follow market trends and DevOps movements and apply models of continuous improvement.
• Provide technical leadership, create technical specifications for new micro services and API’s.
• Present ideas and strategy, communicate concisely and influence teams and individuals.
• Collaborate on Kubernetes-based build & deployment strategies and orchestration models to support scalable and resilient application delivery.

Knowledge and Experience

• BS in Computer Science or equivalent work experience
• 6+ years’ experience with CI/CD toolchains including expert level knowledge of one or many standard tools including, but not limited to, Jenkins, Bitbucket, GitHub, JFrog Artifactory, Ansible, Chef, Terraform.
• Hands on experience on planning, building, and running a complete CI/CD pipeline on native/virtualized infrastructure.
• Hands On Experience with Build and Assembly technologies like, but not limited to Gradle, Maven, Conan, MSBuild.
• Experience with Distributed and Parallel Build and Test environments.
• Solid understanding of the basic principles of DevOps, CI/CD, agile and lean philosophies
• Experience with Code Promotion and Lifecyle management.
• Experience migrating Legacy Applications to Containerized Microservices.
• Extensive experience of providing architectural direction to project development teams
• Experience with 1 or more Programming Languages like Python, Go Lang, Java, .NET, C++, C#, or similar.
• Proficiency in Scripting Languages, like Bash, Groovy, PowerShell.
• Proven experience deploying and managing applications in Kubernetes environments, including Helm chart creation, namespace management, and resource optimization.
• Familiarity with Kubernetes RBAC, networking, and monitoring tools such as Prometheus and Grafana.

Preferred

• Linux and/or Windows Administration Experience
• Hands on experience with container technologies and orchestration including, but not limited to, Docker, Podman, Kubernetes, Tanzu, OpenShift.
• Experience creating, testing, and using API’s.
• Experience with Kubernetes Operators, Custom Resource Definitions (CRDs), and GitOps workflows is a plus.

Responsibilities

• Assist in the design, planning and implementation of server solutions
• Tune and design systems infrastructure for maximum available performance
• Automate manual tasks using scripting and application development
• Investigate and adopt new technologies/tools as needs arise
• Respond to and assist in production operations in a 24/7 environment
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users
• Educate and mentor team members and operations staff
• Participate in a weekly on-call rotation for after-hours support

Knowledge and Experience

Required

• 5+ years of experience with the Linux Operating System (RedHat variants preferred)
• Solid experience coding with any combination of Python, Ruby, Bourne, Perl, Java, API’s, and others
• Experience with automation/configuration management using either Puppet, Chef, Ansible or an equivalent
• Familiarity with git, subversion, foreman, katello, Jenkins, or equivalent
• Familiarity with DNS, Bind, DHCP, LDAP
• Demonstrable knowledge of multi-tiered, highly available, and resilient application design
• Knowledge of horizontal and vertical scaling for performance and high availability
• Working knowledge of RedHat High Availability Cluster
• Docker, Kubernetes, OpenShift or equivalent container platform
• Intermediate Linux administration and engineering
• Top-tier analytics and problem solving
• Ability to perform network analysis with tools, tcpdump, wireshark, tshark
• Ability to work in a service-oriented team environment
• Project Management, organization, and time management
• Customer focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources

Preferred

• Degree in engineering discipline or equivalent experience in Systems Engineering
• 2+ year of experience with Multi-Factor Authentication
• Intermediate understanding of application and server virtualization

Job Purpose

The successful candidate will be a part of the Global Oracle DBA team with focus on performance tuning, troubleshooting, design, deployment, and production support of Oracle database in a fast paced and dynamic environment. This role requires strong technical, organizational, and analytical skills. You will be responsible for ensuring Oracle Database is performant, secure and stable. You will be expected to troubleshoot and resolve incidents and problems. This role will help design and implement future database and application solution strategy, technical design, architecture, and support for carrying out the implementation.

Responsibilities

• Deep knowledge of oracle database server internals
• Expert skills in writing SQL plus, window functions, set operators, pivoting/unpivoting, grouping sets, as well as building complex stored procedures
• In-depth knowledge on analyzing query plans, can optimize and fine tune complex queries and stored procedures
• Ability to operate in the high-pressure environment and troubleshoot complex issues quickly, and successfully handle multiple priorities.
• Excellent programming and problem-solving skills with an aptitude to learn and apply new technology skills
• Work closely with Developers and provide guidance
• Troubleshoot database performance issues and recommend solutions
• Provide production support for database environment in accordance with agreed service levels, standards, and processes
• Cover all aspects of Availability, Scalability, Performance and Security for Databases.
• Work closely with infrastructure personnel, providing technical input to application design of solutions for business and infrastructure projects
• Assist in the evaluation, planning and delivery of the migration and upgrade of existing database applications
• Knowledge sharing and training to other team members
• Advanced level of knowledge in writing and troubleshooting Shell script
• Deep understanding of PL/SQL code development
• Team player with good attitude
• Weekend on call participation

Knowledge and Experience

• 5+ years of experience in administering Oracle RAC database
• 4+ years oracle database development
• 2+ years’ experience with database and system internals and performance tuning.
• Knowledge in Exadata operation
• B.S. in Computer Science, Computer Engineering or equivalent experience.
• Proven experience in writing, tuning and analyzing queries and stored procedures
• Experience with managing and troubleshooting databases in high performance, multi-user applications.
• Proven experience in database design for performance, security and scalability.
• Excellent technical problem-solving skills and aptitude to learn new technologies and methodologies.
• Professionalism, positive outlook, respect and courtesy to customers and all associates.
• Strong verbal and written communication skills.
• Documentation skills for processes and procedures (creating KBs, runbooks, topology, etc.)
• Demonstrate proficiency in managing large databases

Responsibilities

• Educate and mentor team members, operations staff and other departments on best practices of Linux and Windows infrastructure and application deployment methodologies and technologies
• Delegate, assign, and ensure work is completed by subordinate staff
• Lead in the design, planning and implementation of server and application delivery solutions
• Tune and design systems infrastructure for maximum available performance
• Automation of manual tasks using scripting and application development
• Investigate and adopt new technologies & tools as needs arise
• Respond to and assist with production operations in a 24/7 environment
• Hire and train engineering staff to ensure team operational efficacy
• Evaluate, test, and integrate new operating system versions, drivers, and patches
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with Developers, Operations staff, and End-Users
• Ensure streamlined application deployments as part of the overall SDLC
• Manage infrastructure lifecycles, including procurement, buildout, ongoing hygienic support, and decommission
• Develop and maintain reports for internal initiative progression tracking
• Collate and present regularly scheduled progress reports to Business and Operations stakeholders

Knowledge and Experience

Required

• Degree in engineering discipline or equivalent experience in Systems Engineering / Development
• 5+ years of experience with the Linux Operating System (RedHat variants preferred)
• Experience as a people manager or in a team lead role with delegation duties
• Advanced Linux administration and engineering including kernel tuning, performance testing, and benchmarking
• Solid experience coding with any one or combination of Python, Bourne, Groovy, Ruby, etc
• Experience with automation and configuration management using Puppet, Chef, Ansible or equivalent
• Familiarity with git, Jenkins, buddy, ArgoCD, and similar tooling
• Working knowledge of multi-tiered, highly available, and resilient infrastructure platform design
• Proficiency with enterprise architectural concepts including DNS, authentication, logging, monitoring, and alerting
• Working knowledge of horizontal and vertical scaling for performance and high availability
• Ability to specify hardware requirements and make recommendations based on application needs
• Top-tier critical thinking and problem-solving skills
• Ability to work in a service-oriented team environment
• Project Management, organization, and time management skills
• Customer focus and dedication to the best possible user experience
• Ability to communicate effectively with both technical and non-technical business peers
• Thorough understanding of core system security & hardening concepts and processes

Preferred

• Working knowledge of the creation, support and deployment of Docker Containers
• Working knowledge of the setup and configuration of Kubernetes and orchestration platforms such as OpenShift, Tanzu, or equivalent
• Experience reviewing and enforcing system configurations against compliance requirements
• Expertise with Excel, Grafana, Tableau, or other enterprise reporting tools

Job Purpose

The Operations Support Analyst role is not a typical NOC/helpdesk role - it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable. Job level will be determined based on years of relevant experience.

Responsibilities

• Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups.
• Work with internal partners to communicate important information about system maintenance, changes, events, and to address their concerns regarding any aspect of the services.
• Interact with third-party vendors, coordinate, and collaborate with various internal business units.
• Maintaining operations and administration of proprietary systems is an integral part of the position.
• Assist other ICE staff with problem solving and escalation procedures.
• Quickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s).
• Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis.
• Understand the various trading and clearing platforms, data distribution services, general network architecture, and apply technical knowledge to improve system performance and reliability.
• Prepare documentation for troubleshooting and escalation procedures.
• Follow organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines.
• Scheduling flexibility required.

Knowledge and Experience

• Excellent communication skills.
• Systems/Application support experience OR Associates/Bachelor’s degree.
• Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur.
• Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization.
• Logical approach, critical thinking, and analytical problem-solving skills with the ability to identify the root cause(s) of a problem.
• Demonstrate reliability, flexibility, and attention to detail.

Preferred Knowledge and Experience

Meaningful experience with the following industries/technologies is a PLUS:

• Financial markets, trading and clearing systems.
• Technology and/or application support.
• Proficiency with Microsoft Office Suite.
• Ability to debug/write shell scripts. Basic knowledge about Java Coding/Debugging.
• Proficiency in Linux and Windows operating systems.
• Network and network forensic analysis (packet capture analysis).
• Understanding and working knowledge of TCP/IP, UDP and Multicast technologies.
• Working knowledge of internetworking and various LAN/WAN technologies.
• Working knowledge of router, switch, firewall, and proxy technologies: Apache, DNS, LDAP.
• Experience with enterprise monitoring and support solutions; BigPanda, PagerDuty and Rundeck.

Responsibilities

• Summarize and document market data usage policies and distribution rights.
• Assist with processing source mandated changes to usage policies and pricing by updating documentation, maintaining internal entitlement systems and preparing materials to communicate changes both internally and externally to clients.
• System administration for ICE product entitlement systems; includes setting up new services, products and other features
• Review and resolve inquiries related to usage policies, pricing and billing issues, as well as entitlement system administration
• Provide support to the external audit defense team by researching audit related inquiries, providing entitlement system audit reports, and tracking remediation items
• Assist with various compliance related projects

Knowledge and Experience

• Experience in market data industry, including compliance and contract management/ negotiation background a plus.
• Familiarity with real time, end-of-day and derived data use cases
• Ability to analyze complex policy data (contracts and agreements, fee schedules, new rule announcements.) to identify adjustments to current systems and processes
• Highly effective written and verbal communication skills
• Strong analytical and problem-solving skills
• Proficiency in the standard Microsoft Office suite (Excel, Word, Access); knowledge of Microsoft Visio a plus
• Proficiency with SQL
• Ability to learn new software applications and systems
• Adept at creating and maintaining effective relationships through strong interpersonal skills