דרושים Marketing Associate ב-Intercontinental Exchange - Ice ב-United Kingdom, South Somerset

Job Purpose

Intercontinental Exchange is seeking a Senior Associate for the Sustainable Finance Operations team based in Tokyo/Singapore. The role is primarily responsible for providing subject matter expertise in Environmental, Social, and Governance (ESG) matters. Key responsibilities include updating, analysing, and interpreting ESG data sets, and offering recommendations related to content development, process optimization, and ESG best practices.

This position supports the Japanese market and requires strong proficiency in the. The role involves collaboration with internal stakeholders - including training, business analysis, data quality, and customer support teams - to enhance the quality, completeness, timeliness, and scope of ESG data. Responsibilities also include conducting detailed mapping exercises to align ICE’s ESG data sets with external ESG frameworks.

Responsibilities

• Analyse, interpret, and transform ESG data from various ESG reports, reference documents, third-party sources, and vendor data primarily published in Japanese language and\or English.
• Ensure ESG reference data within ICE products and services is accurate, comprehensive, and delivered in a timely manner.
• Apply subject matter expertise to make informed, qualitative decisions and draw accurate conclusions from complex data.
• Provide support for ESG product users by resolving inquiries efficiently.
• Source reliable content through advanced internet research and direct outreach to companies and media agencies.
• Identify and implement workflow improvements to enhance data accuracy, timeliness, and productivity.
• Investigate root causes of data inaccuracies or incompleteness and recommend corrective actions.
• Participate in ad hoc projects aimed at process optimization and data quality enhancement.

Knowledge and Experience

• Bachelor’s degree or equivalent academic qualification (preferred).
• Minimum of 1-3 years of experience in ESG or refence data operations.
• Strong analytical skills with the ability to interpret complex ESG data and performance trends.
• Proficiency in Microsoft Office Suite (Excel, Word etc.).
• High attention to detail, reliability, and adaptability.
• Ability to perform effectively under pressure and meet tight deadlines.
• Familiarity with ESG content and reporting frameworks such as GRI, CDP, EU Taxonomy will be a plus.

Job Purpose

The primary purpose of this position is to research, analyze, interpret, transform and present reference data for fixed income securities as well as reference data pertaining to those issuers themselves that bring fixed income debt to market. The focus of this position is to perform this work with documents in either Korean or English.

The incumbent must successfully complete a three-month training program that centers on building enough subject matter expertise and the utilization of the database(s) of record such that the incumbent can independently analyze legal and financial documents associated with securities containing less complex fixed income structures. During training, the incumbent must master all of the subject matter and will be required to pass a series of quizzes and tests as well achieve the accuracy and timeliness metrics that were established for trainees.

The training curriculum for the associate contains high level overviews of the complex structures worked on by more senior personnel as well as reference data client use cases so that the incumbent can differentiate between legal and financial language that is relevant to and required by our client base versus jargon describing information that is not required and, so that the incumbent can identify new financing techniques that come to market. The incumbent must then apply this foundation of knowledge via a logical sequence of decision-making events to determine relevancy of said information to our clients for any of their use cases and if deemed relevant, determine the next appropriate steps to ensure high client satisfaction levels.

Responsibilities

• Analyze, interpret, collate and transform reference data provided in a variety legal and financial document, third party reports and vendor information while ensuring that the reference data provided in ICE’s products and services accurate, comprehensive and in a timely manner, namely best in class
• Make sound, subjective decisions when interpreting legal and financial information by utilizing subject matter expertise to infer, deduce and ultimately draw the right conclusions
• Provide customer support for users of ICE products by resolving inquiries in a timely manner
• Craft external facing responses for those clients that submitted customer inquiries containing a meaningful, well-thought out, well-constructed answer that includes a restatement of the challenge or question, the analysis completed to satisfy the request and where appropriate, the methodology used to determine the solution
• Procure required documents and/or trusted content utilizing creative internet searches and by conducting direct outreach to issuers, underwriters, fiduciary agents and bond counsel
• Apply problem-solving skills to identify innovative work-flow efficiencies and process improvements resulting in increased accuracy levels, time to market and productivity
• Help identify trends and causation of inaccurate and/or incomplete data
• Participate in ad hoc projects to optimize processes and/or improve the quality of the data set.
• Create charts, graphs and presentations for leadership teams
• Use excel functions to organize, analyze and create reference data

Knowledge and Experience

• Fluent in English and Korean. Knowledge of any other language is an advantage.
• BA/BS in Finance, Economics or equivalent practical experience
• Demonstrated, relevant work experience directly working in fixed income reference data operations or customer service
• Ability to work in a fast paced, high pressured, fluid environment
• Ability to distill large amounts of information into specific takeaways
• Excellent attention to detail and high degree of demonstrated decision-making and problem solving skills
• Excellent written and oral communication skills with proven ability to craft client-ready correspondences
• Eagerness to learn and collaborate with others
• Strong excel skills required

Responsibilities

• Identify, research, and analyze data so that it can be accurately processed.
• Perform analysis and document/revise conversion requirements to translate data sets into standardized formats.
• Perform detailed data verification and analysis on issues that need to be fixed. Responsible for the escalation and resolution of data issues.
• Make process and/or system improvement recommendations to assist the business unit in achieving its goals and objectives.
• Gather reporting requirements for change requests and ad-hoc reports as requested.
• May assist with extraction, transforming, and standing up of various data sets.
• Performs other related duties as assigned.

Knowledge and Experience

• Proficient written and oral communication skills in dealing with employees or external customers/clients
• Proficiency in standard office software, such as MS Office, MS Access, MS Word, MS Excel, etc.
• Demonstrated experience with data and analysis
• Working knowledge of relational databases, a plus
• Ad-hoc SQL query development a plus
• Preferred Experience working with data analytics-driven solutions with sensitive data sources
• High degree of creative, analytical, and problem-solving skills
• Ability to gather and interpret information and to develop, recommend and implement

Job Purpose

The implementation consultant is responsible for leading client onboarding activities and configuration for the Surefire CRM platform and/or other ICE solutions. The consultant provides project oversight, technical direction, and functional support while guiding clients through the implementation process.

Consultants conduct client implementation and training on ICE products and systems for:

• New clients
• Existing clients who require refresher training or need to train new employees
• ICE employees who support the product

Responsibilities

• Leads the onboarding of new clients to the Surefire CRM or other designated platform(s)
• Manages and completes all aspects of implementation projects including:
• Review of Statement of Work and other contractual client documents relevant to training services for assigned projects
• Communication with clients
• Works with sales and client relationship teams to understand client’s business needs, adapts training context and content accordingly
• Follow-up and issue resolution
• Works collaboratively with sales, product, integration, and technical teams to configure platform to meet client goals
• Defines and delivers training necessary for the customer's successful launch of the platform
• Collaborates with Customer Success Managers to onboard existing clients to new products and features
• Leads group trainings on key topics
• Contributes to the documentation of implementation processes, onboarding best practices, and educational resources
• Responds to and manages client inquiries and support cases as needed during onboarding
• Ensures that critical milestones are being hit during the onboarding process and manage the process for assessing and addressing risk
• Acts as a customer advocate to inform Product, Sales, Technology, and Customer Success teams of common themes, successes, and challenges with initial set-up, adoption, and product/solution feedback
• Collaborates with customers to build and execute project plans to implement platform by validating and exceeding customer and internal expectations
• Reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on systems changes
• Stays current on relevant trends within the financial services industries (e.g., mortgage, banking, wealth management, insurance, regulatory) as they pertain to ICE products and services and specific assignments
• Performs other related duties as assigned. May perform special projects upon request

Knowledge and Experience

• Minimum of 4 years Sales/Marketing automation support experience
• Experience in implementing and onboarding customers to new software
• Working knowledge of enterprise software applications
• Expertise with Surefire and/or Velocify products or platforms is preferred
• Knowledge of ICE systems, products, and procedures is preferred
• Understanding of mortgage, banking and financial services industries and products preferred
• Strong verbal and written communication skills with the ability to present both technical and non-technical information
• Customer service skills; understanding and focusing on clients’ needs; establishing credibility; and building positive, professional, relationships with clients to become a trusted and value-added business partner
• Team and interpersonal skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Strong time management, organization, analytical, problem-solving, and negotiation skills
• Strong project management skills, particularly in managing customer delivery project and timelines
• Attention to detail
• Flexibility, versatility, dependability, and resourcefulness
• Ability to quickly adapt to changing priorities
• Willingness to travel up to 10%

Responsibilities

• Prepares and processes of general ledger transaction and journal entries
• Prepares account reconciliations for the more complex accounting areas
• Monthly variance analysis of revenue and expenses
• Assisting with quarterly and year-end audits
• Various ad hoc financial analyses and performing special projects as requested
• Documents and/or updates policies and procedures as needed
• Performs other related duties as assigned

Knowledge and Experience

• Bachelor's degree in Accounting
• 3+ years of experience in an accounting function
• Must be proficient in Excel, Oracle Cloud, and/or Hyperion
• Detail oriented and possess strong organizational skills
• The ability to work in a team environment
• Able to work in a fast-paced environment, with the flexibility to handle multiple job assignments at the same time

Responsibilities

• Establish, build and maintain relationships with key market participants
• Provide informed support for existing and prospective trading firms
• Modify existing and design new contracts to ensure a relevant product suite
• Analyze cash market structures to assess the viability for new products
• Liaise closely with the business development team to assist in the launch of new products
• Represent ICE externally to market participants, industry associations and regulatory bodies

Knowledge and Experience

• Bachelor’s degree or equivalent years’ work experience; Masters or professional degree a plus; Enviromental science or policy experience or a behavioral economics background a plus
• 2+ years proximity to environmental markets or in adjacent financial markets or fintech
• Proven relationship building skills
• Understanding of hedging, structured transactions, cap and trade and renewable energy credit trading programs
• Strong analytical and research skills
• Excellent organizational skills and the ability to manage multiple objectives with tight deadlines and attention to detail
• Excellent communication and listening skills a must, with an intellectual curiosity to think again and challenge the status quo
• Strong writing skills and marketing experience
• Proven ability to work in a collaborative environment
• A motivated self-starter and team player

Key Responsibilities:

• Data Collection and Analysis: Gather and analyze compensation data from various sources to define and maintain job structures across the organization.
• Market Research: Conduct market research to benchmark compensation practices against industry standards and identify trends.
• Salary Surveys: Participate in salary surveys and analyze survey results to provide insights and recommendations.
• Job Evaluations: Assist in job evaluations and classification processes to ensure roles are appropriately leveled and compensated.
• Compliance: Ensure compliance with all relevant laws and regulations related to compensation,
• Reporting: Prepare regular reports on compensation metrics and trends for management review.
• Support: Provide support to HR and management teams on compensation-related inquiries and issues.

Qualifications:

• Education: Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field.
• Experience: Previous internship or work experience in HR or compensation is a plus but not required.
• Skills: Strong analytical skills, attention to detail, and proficiency in Microsoft Excel and other data analysis tools.
• Communication: Excellent written and verbal communication skills.
• Teamwork: Ability to work collaboratively in a team environment.
• Adaptability: Willingness to learn and adapt to new challenges and responsibilities.