Lead incident response efforts, root cause analysis, and post-incident reviews for critical system issues to help ensure production reliability. Establish escalation procedures and ensure timely resolution of system outages or...
Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries relating to system interfaces and their relationship with operational processes. Customer Inquiries: Resolve customer inquiries in...
Systems Development & Administration:Initially, to provide a project lead on the implementation of a new learning management system (LMS) for ICE Education through 2025/26. This will involve collaboration with ICE...
Daily production of services and Day-to-Day support for Delivery Products. Help ensure that delivery products and services are released on-time and with accurate data. Help manage and remediate production issues...
Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups. Work with internal partners to communicate important information about system maintenance, changes, events, and to address their...
Lead incident response efforts, root cause analysis, and post-incident reviews for critical system issues to help ensure production reliability. Establish escalation procedures and ensure timely resolution of system outages or...