דרושים Informatica Partner Roles Informatica Cloud Technical Consultants ב-Informatica ב-India, Bengaluru

We support hybrid work.

You will report to our Technical Support Manager.

Informatica product knowledge, on-prem and Cloud Databases like Oracle, SQL Server, PostgreSQL, Snowflake, Databricks, ADLS, Troubleshooting, and technical support for the diagnosing, troubleshooting, repairing, and debugging of complex software.

Your Role Responsibilities? Here's What You'll Do

• Resolve complex technical issues related to our software products via telephone and email/internet.
• Participate in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
• Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.
• Active participation in upskilling of the team and be future ready to handle all technical and customer management scenarios.

What we would like that you have on your experience list

• 2+ years of Database Administrative experience with Relational Database with DBs like Oracle or MS-SQL is preferable.
• Practical experience in databases like PostgreSQL, Snowflake, Azure, Databricks, and Streaming platforms like Kafka is desirable.
• Fundamental understanding of Cloud ecosystems like AWS, Azure, or GCP.
• Experience in multiple operating systems such as Windows, UNIX/Linux
• Data Replication, Data Warehousing fundamentals, and Knowledge of ETL and data management are desirable.
• Prior experience in Informatica PowerCenter, Data Warehousing or any ETL tool is desirable. Individuals who have been in PowerCenter Administrative and Development roles are highly preferred.

What We'd Like to See

• Work on issues requiring analytical, often requiring the application of defined procedures to determine appropriate action.
• Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issues.
• Approach complex technical issues with varying perceptions and make use of opportunities to create productivity tools.
• Work and provide regular reports for management that measure the effectiveness of the technical support function.

Role Essentials

• BA/BS or equivalent educational background is preferred.
• Minimum 2+ years of relevant professional experience.

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We are looking for a Principal DevOps Engineer to be a technical leader and the main reason for our multi-cloud operations strategy. This isn't just about maintaining systems; it's about shaping the future of our global infrastructure. You will architect the scalable, secure, and available foundation that powers our platform across AWS, Azure, GCP, and private clouds. You will have the autonomy to innovate, the goal of improving, and the opportunity to mentor a team of engineers. If you are passionate about owning the uptime of complex distributed systems, we want to talk to you.

You will report to Senior Manager, Cloud operations.

AWS, Azure, GCP

• Architect & Strategize: Lead the design of our next-generation deployment architecture for a microservices-based platform. Drive technological choices for team tooling and infrastructure, ensuring long-term scalability and reliability.
• AIOPS: Implement AIOps frameworks to improve operational tasks and enhance system self-healing capabilities.
• Develop CI/CD Pipelines: Design, manage, and increase our CI/CD pipelines using tools like Jenkins, Git, and GitHub to allow rapid, reliable, and automated software delivery.
• Ensure Uptime: Take ultimate ownership of our production environment's stability. Lead end-to-end incident management, from escalation to Root Cause Analysis (RCA). Manage patching, upgrades, and disaster recovery processes. You will include participation in a 24x7 on-call rotation to support critical uptime.
• Automate & Operate: Engineer and own a world-class observability stack (e.g.,Prometheus, Grafana, CloudWatch, ELK). Develop automation scripts and frameworks to streamline operational tasks and enhance system self-healing capabilities.
• Mentor & Lead: Act as a technical leader and mentor for the team. Share your expertise, establish best practices, and improve the technical capabilities of the entire team.

Who You Are (You)

• You are with a deep passion for solving complex infrastructure and scalability challenges in a distributed systems environment.
• You have, demonstrated by experience the uptime and reliability of critical production systems.
• You are an adept cross-cultural collaborator, while in a distributed, multicultural team environment (France/India).
• You are a disciplined who is responsible, in a remote or hybrid work model.

Core Requirements

• Bachelor of Science (BSc) degree in Engineering, Computer Science, or a related technical field.
• 6+ years of progressive experience in DevOps, SRE, or Cloud Platform Engineering, with at least 3 years in a senior role managing large-scale production environments.
• Deep, hands-on expertise in at least one major public cloud (AWS, Azure, or GCP) and production experience with at least one other. Experience with OCI cloud.
• Experience supporting microservices-based architectures in a production environment.

Technical Expertise

AIOps & Experienced Automation: experience using observability data for AIOps programmes. Familiarity with applying statistical analysis or machine learning models for predictive monitoring, anomaly detection, and automated root cause analysis.

Infrastructure as Code (IaC): Mastery of tools like Terraform or CloudFormation. Experience with configuration management tools like Ansible, Chef, or Puppet.

Scripting & Automation: Expert-level proficiency in at least one scripting language (Python, Bash, MongoDB Queries) with a portfolio of successful automation projects.

CI/CD: Deep experience building CI/CD pipelines and deployment tools (Jenkins, Git, GitHub).

Observability: Hands-on experience building monitoring/logging for distributed systems (Prometheus, Grafana, CloudWatch).

Containerization: understanding and practical experience with Docker and Kubernetes (or other orchestrators).

Networking & OS: understanding of Unix/Linux fundamentals and advanced TCP/IP networking concepts (DNS, Load Balancers, Firewalls, VPC/VNet).

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Manager, Customer Success Architect.

You will work in Pre-sales or Post-sales consulting role in Enterprise software solutions. Customer Success Management (CSM) organization focusing on our Cloud-First Cloud-Native and Data 4.0 strategy.

• You would provide architecture and design, use cases solution, and solution implementation advice.
• You would also work with our Professional Services team and have a seamless handoff for broader service engagements. Partner with Product/Engineering Teams to understand the best recommendations to design a solution OR provide comprehensive feedback to them to better align our product to customer needs.
• Deliver compelling architectural blueprints, best practices, expert sessions, and scoped implementations to influence the strategic direction of customer adoption and lead customers through solution design for our SAAS products.
• Collaborate with Customer Support and Engineering/Product Management.
• Manage customer relationships, engaging them in value-added activities.
• Experience using a CRM software system.
• Use a sales CRM to manage the sales pipeline and record information on prospects.

• Promote the value proposition in presentations and demos with prospects and customers.
• Compose and publish external facing whitepapers, artefacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications.

• Bachelor's degree in computer engineering/Technology
• 4+ years of work experience.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Manager, Customer Success Architect.

You will work in Pre-sales or Post-sales consulting role in Enterprise software solutions. Customer Success Management (CSM) organization focusing on our Cloud-First Cloud-Native and Data 4.0 strategy.

• You would provide architecture and design, use cases solution, and solution implementation advice.
• You would also work with our Professional Services team and have a seamless handoff for broader service engagements. Partner with Product/Engineering Teams to understand the best recommendations to design a solution OR provide comprehensive feedback to them to better align our product to customer needs.
• Deliver compelling architectural blueprints, best practices, expert sessions, and scoped implementations to influence the strategic direction of customer adoption and lead customers through solution design for our SAAS products.
• Collaborate with Customer Support and Engineering/Product Management.
• Manage customer relationships, engaging them in value-added activities.
• Experience using a CRM software system.
• Use a sales CRM to manage the sales pipeline and record information on prospects.

• Promote the value proposition in presentations and demos with prospects and customers.
• Compose and publish external facing whitepapers, artefacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications.

• Bachelor's degree in computer engineering/Technology
• 4+ years of work experience.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're looking for a

You will report to the Manager, Customer Success Architect.

We're looking for experience in Pre-sales or Post-sales consulting role in Enterprise software solutions. Customer Success Management (CSM) organization focusing on our Cloud-First Cloud-Native and Data 4.0 strategy..

• You would provide architecture and design, use cases solution, and solution implementation advice.
• You would also work with our Professional Services team and have a seamless handoff for broader service engagements. Partner with Product/Engineering Teams to understand the best recommendations to design a solution OR provide comprehensive feedback to them to better align our product to customer needs.
• You'll serve as a counsellor and adviser to customers and a technical coach to co-workers, providing guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes importance for Informatica's success.
• Deliver compelling architectural blueprints, best practices, expert sessions, and scoped implementations to influence the strategic direction of customer adoption and lead customers through solution design for our SAAS products.
• Participate in the continuous improvement of Informatica products by making technical contributions and by providing important updates from the field; collaborate with Customer Support and Engineering.
• Use a sales CRM to manage the sales pipeline and record information on prospects.
• Promote the value proposition in presentations and demos with prospects and customers.
• Manage customer relationships, engaging them in value-added activities.

• Be a technical coach to your colleagues in the customer success team.
• Prepare and deliver unique solution presentations or technical proposals.
• Compose and publish external facing whitepapers, artefacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications.

• Bachelor's degree in computer engineering/Technology
• 10+ years of experience with one or more Informatica products in – IDMC Master Data Management SaaS or Informatica On-Prem Master Data Management, Cloud Data integration, Cloud Application Integration, Cloud Data Quality

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're looking for a

You will report to the Manager, Customer Success Architect.

We're looking for experience in Pre-sales or Post-sales consulting role in Enterprise software solutions. Customer Success Management (CSM) organization focusing on our Cloud-First Cloud-Native and Data 4.0 strategy..

• You would provide architecture and design, use cases solution, and solution implementation advice.
• You would also work with our Professional Services team and have a seamless handoff for broader service engagements. Partner with Product/Engineering Teams to understand the best recommendations to design a solution OR provide comprehensive feedback to them to better align our product to customer needs.
• You'll serve as a counsellor and adviser to customers and a technical coach to co-workers, providing guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes importance for Informatica's success.
• Deliver compelling architectural blueprints, best practices, expert sessions, and scoped implementations to influence the strategic direction of customer adoption and lead customers through solution design for our SAAS products.
• Participate in the continuous improvement of Informatica products by making technical contributions and by providing important updates from the field; collaborate with Customer Support and Engineering.
• Use a sales CRM to manage the sales pipeline and record information on prospects.
• Promote the value proposition in presentations and demos with prospects and customers.
• Manage customer relationships, engaging them in value-added activities.

• Be a technical coach to your colleagues in the customer success team.
• Prepare and deliver unique solution presentations or technical proposals.
• Compose and publish external facing whitepapers, artefacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications.

• Bachelor's degree in computer engineering/Technology
• 10+ years of experience with one or more Informatica products in – IDMC Master Data Management SaaS or Informatica On-Prem Master Data Management, Cloud Data integration, Cloud Application Integration, Cloud Data Quality

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're looking for a

You will report to the Manager, Customer Success Architect.

We're looking for experience in Pre-sales or Post-sales consulting role in Enterprise software solutions. Customer Success Management (CSM) organization focusing on our Cloud-First Cloud-Native and Data 4.0 strategy..

• You would provide architecture and design, use cases solution, and solution implementation advice.
• You would also work with our Professional Services team and have a seamless handoff for broader service engagements. Partner with Product/Engineering Teams to understand the best recommendations to design a solution OR provide comprehensive feedback to them to better align our product to customer needs.
• You'll serve as a counsellor and adviser to customers and a technical coach to co-workers, providing guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes importance for Informatica's success.
• Deliver compelling architectural blueprints, best practices, expert sessions, and scoped implementations to influence the strategic direction of customer adoption and lead customers through solution design for our SAAS products.
• Participate in the continuous improvement of Informatica products by making technical contributions and by providing important updates from the field; collaborate with Customer Support and Engineering.
• Use a sales CRM to manage the sales pipeline and record information on prospects.
• Promote the value proposition in presentations and demos with prospects and customers.
• Manage customer relationships, engaging them in value-added activities.

• Be a technical coach to your colleagues in the customer success team.
• Prepare and deliver unique solution presentations or technical proposals.
• Compose and publish external facing whitepapers, artefacts, case studies, architectural blueprints, blog posts, and articles for technical/industry publications.

• Bachelor's degree in computer engineering/Technology
• 10+ years of experience with one or more Informatica products in – IDMC Master Data Management SaaS or Informatica On-Prem Master Data Management, Cloud Data integration, Cloud Application Integration, Cloud Data Quality

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit