In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
As a Senior OTC Analysts/Specialist, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, deductions, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader or Operations Manager and deliver services as necessary in order to meet the SLAs and OLAs requirements from the area of your responsibility. This role requires strong analytical skills, process improvement expertise, and cross-functional collaboration to enhance cash flow and working capital.
Your Roles and Responsibilities
Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.
Problem solving
Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.
Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.
Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.
Order Management:
- Process customer orders in the system.
- Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit
limits and basing on full information required. - Coordinate with internal teams to ensure timely fulfillment. Work closely with sales and customer service teams to resolve order issues
- Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are
highlighted to the client for revalidation.
1.) Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least > 2 years in Account Receivable processes. At least 2-year experience in BPO setting.
2.) Excellent understanding or working knowledge of general finance and various finance concepts and principles.
3.) Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
4.) Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
7.) Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics
8.) Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
9.) Strong problem solving and analytical skills, results – oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill
10.) Excellent written, oral and interpersonal communication skills. Advanced knowledge and skills in MS Excel.
