דרושים Level Technical Support Professional ב-Ibm ב-India, Pune

· Provide remote troubleshooting and analysis assistance for usage and configuration questions

· Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)

· Identify known defects and fixes to resolve problems

· Develops best practice articles and support utilities to improve support quality and productivity

· Respond to escalated customer calls, complaints, and queries

· The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including extending/taking shift to cover North America working hours.

Following minimum experience are required for the role -

· Must have worked in at least 8 - 15 years on data protection or storage software’s as administrator or solution architect or client server technologies.

· Debugging and analysis are performed via the telephone as well as electronically. So candidates must possess strong customer interaction skills and be able to clearly articulate solutions and options.

· Must be familiar with and able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, AIX, and Windows. Focus on storage area networks (SAN), network protocols, Cloud, and storage devices is preferred.

· Hands on experience with storage virtualization is a plus.

· Candidates must be flexible in schedule and availability. Second shift and weekend scheduling will be required.

Excellent communication skills - both verbal and written

· Provide remote troubleshooting and analysis assistance for usage and configuration questions

· Preferred Professional and Technical Expertise:

· At least 5-10 years of in-depth experience with Spectrum Protect (Storage Protect) or its competition products in data protection domain

· Working knowledge on RedHat, Openshift or Ansible administration will be preferred.

· Good in networking and troubleshooting.

· Cloud Certification will be added advantage.

Knowledge about Object Storage and Cloud Storage will be preferred

• Configure and set up marketing campaigns in various platforms, ensuring accurate implementation.

• Collaborate with marketing teams to understand campaign objectives, requirements, and target audiences.

• Utilize marketing automation tools to set up and deploy email campaigns, landing pages, and workflows.

• Implement tracking parameters for campaign performance measurement and analysis.

• Conduct quality assurance checks to ensure accurate campaign execution and troubleshoot issues.

• Collaborate with cross-functional teams to integrate campaign setups with CRM and analytics systems.

• Monitor and optimize campaign setup processes for efficiency and effectiveness.

• Stay updated on platform updates and best practices for campaign setup.

• Provide support and training to marketing teams on campaign setup tools and processes.

• Proficiency in marketing automation platforms (e.g., Marketo, HubSpot, Salesforce Marketing Cloud).

• Strong understanding of marketing campaign setup processes and best practices.

• Ability to configure and deploy email campaigns, landing pages, and marketing workflows.

• Experience with CRM systems and their integration with marketing platforms.

• Detail-oriented with excellent organizational and time management skills.

• Familiarity with tracking and analytics tools to measure campaign performance.

• Effective communication and collaboration skills with marketing teams.

• Problem-solving skills for identifying and resolving setup issues.

• Understanding of segmentation and targeting strategies in campaign setup.

• Certification in relevant marketing automation platforms.

• Knowledge of HTML/CSS for basic troubleshooting and customization.

• Experience with A/B testing methodologies in campaign setup.

• Familiarity with API integrations for data exchange between marketing tools.

• Exposure to advanced campaign setup features, such as personalization and dynamic content.

• Understanding of compliance and regulatory considerations in marketing.

• Continuous learning and staying updated on industry trends in marketing technology.

• Experience with project management tools for coordination and tracking.

· Provide remote troubleshooting and analysis assistance for usage and configuration questions

· Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)

· Identify known defects and fixes to resolve problems

· Develops best practice articles and support utilities to improve support quality and productivity

· Respond to escalated customer calls, complaints, and queries

· The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including extending/taking shift to cover North America working hours.

Following minimum experience are required for the role -

· Must have worked in at least 12-20 years on data protection or storage software’s as administrator or solution architect or client server technologies.

· Debugging and analysis are performed via the telephone as well as electronically. So candidates must possess strong customer interaction skills and be able to clearly articulate solutions and options.

· Must be familiar with and able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, AIX, and Windows. Focus on storage area networks (SAN), network protocols, Cloud, and storage devices is preferred.

· Hands on experience with storage virtualization is a plus.

· Candidates must be flexible in schedule and availability. Second shift and weekend scheduling will be required.

Excellent communication skills - both verbal and written

· Provide remote troubleshooting and analysis assistance for usage and configuration questions

· Preferred Professional and Technical Expertise:

· At least 15 years of in-depth experience with Spectrum Protect (Storage Protect) or its competition products in data protection domain

· Working knowledge on RedHat, Openshift or Ansible administration will be preferred.

· Good in networking and troubleshooting.

· Cloud Certification will be added advantage.

· Knowledge about Object Storage and Cloud Storage will be preferred.

· Configure and set up marketing campaigns in various platforms, ensuring accurate implementation.

· Collaborate with marketing teams to understand campaign objectives, requirements, and target audiences.

· Utilize marketing automation tools to set up and deploy email campaigns, landing pages, and workflows.

· Implement tracking parameters for campaign performance measurement and analysis.

· Conduct quality assurance checks to ensure accurate campaign execution and troubleshoot issues.

· Collaborate with cross-functional teams to integrate campaign setups with CRM and analytics systems.

· Monitor and optimize campaign setup processes for efficiency and effectiveness.

· Stay updated on platform updates and best practices for campaign setup.

· Provide support and training to marketing teams on campaign setup tools and processes.

· Proficiency in marketing automation platforms (e.g., Marketo, HubSpot, Salesforce Marketing Cloud).

· Strong understanding of marketing campaign setup processes and best practices.

· Ability to configure and deploy email campaigns, landing pages, and marketing workflows.

· Experience with CRM systems and their integration with marketing platforms.

· Detail-oriented with excellent organizational and time management skills.

· Familiarity with tracking and analytics tools to measure campaign performance.

· Effective communication and collaboration skills with marketing teams.

· Problem-solving skills for identifying and resolving setup issues.

· Understanding of segmentation and targeting strategies in campaign setup.

· Certification in relevant marketing automation platforms.

· Knowledge of HTML/CSS for basic troubleshooting and customization.

· Experience with A/B testing methodologies in campaign setup.

· Familiarity with API integrations for data exchange between marketing tools.

· Exposure to advanced campaign setup features, such as personalization and dynamic content.

· Understanding of compliance and regulatory considerations in marketing.

· Continuous learning and staying updated on industry trends in marketing technology.

· Experience with project management tools for coordination and tracking.

• Configure and set up marketing campaigns in various platforms, ensuring accurate implementation.

• Collaborate with marketing teams to understand campaign objectives, requirements, and target audiences.

• Utilize marketing automation tools to set up and deploy email campaigns, landing pages, and workflows.

• Implement tracking parameters for campaign performance measurement and analysis.

• Conduct quality assurance checks to ensure accurate campaign execution and troubleshoot issues.

• Collaborate with cross-functional teams to integrate campaign setups with CRM and analytics systems.

• Monitor and optimize campaign setup processes for efficiency and effectiveness.

• Stay updated on platform updates and best practices for campaign setup.

• Provide support and training to marketing teams on campaign setup tools and processes.

• Proficiency in marketing automation platforms (e.g., Marketo, HubSpot, Salesforce Marketing Cloud).

• Strong understanding of marketing campaign setup processes and best practices.

• Ability to configure and deploy email campaigns, landing pages, and marketing workflows.

• Experience with CRM systems and their integration with marketing platforms.

• Detail-oriented with excellent organizational and time management skills.

• Familiarity with tracking and analytics tools to measure campaign performance.

• Effective communication and collaboration skills with marketing teams.

• Problem-solving skills for identifying and resolving setup issues.

• Understanding of segmentation and targeting strategies in campaign setup.

• Certification in relevant marketing automation platforms.

• Knowledge of HTML/CSS for basic troubleshooting and customization.

• Experience with A/B testing methodologies in campaign setup.

• Familiarity with API integrations for data exchange between marketing tools.

• Exposure to advanced campaign setup features, such as personalization and dynamic content.

• Understanding of compliance and regulatory considerations in marketing.

• Continuous learning and staying updated on industry trends in marketing technology.

• Experience with project management tools for coordination and tracking.

· Provide remote troubleshooting and analysis assistance for usage and configuration questions

· Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)

· Identify known defects and fixes to resolve problems

· Develops best practice articles and support utilities to improve support quality and productivity

· Respond to escalated customer calls, complaints, and queries

· The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including extending/taking shift to cover North America working hours.

Excellent communication skills - both verbal and written

· Provide remote troubleshooting and analysis assistance for usage and configuration questions

· Preferred Professional and Technical Expertise:

· At least 8 years of in-depth experience with Spectrum Protect (Storage Protect) or its competition products in data protection domain

· Experience troubleshooting network, OS, or SaaS based application/software issues.

• Experience with Cohesity DataProtect, Storage Protect, and/or data protection products will be added advantage.
• Working knowledge of Python, Go, and Java programing languages.
• Working knowledge on RedHat, Openshift or Ansible administration will be preferred.

· Good in networking and troubleshooting.

· Cloud Certification will be added advantage.

· Knowledge about Object Storage and Cloud Storage will be preferred.

Following minimum experience are required for the role -

· Must have worked in at least 8-10 years on data protection or storage software’s as administrator or solution architect or client server technologies.

· Debugging and analysis are performed via the telephone as well as electronically. So candidates must possess strong customer interaction skills and be able to clearly articulate solutions and options.

· Must be familiar with and able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, AIX, and Windows. Focus on storage area networks (SAN), network protocols, Cloud, and storage devices is preferred.

· Hands on experience with storage virtualization is a plus.

· Candidates must be flexible in schedule and availability. Second shift and weekend

Build, test, and maintain the data pipelines required for effective data ingestion and integration into the AWS datalake.

Key Responsibilities:

• Develop and deploy data ingestion processes for structured and unstructured data.
• Implement best practices for data quality and error handling.
• Work with the Data Architect to optimize performance and scalability.
• Ensure compliance with governance and security protocols.

• 5-8 years of hands-on experience in data engineering.
• Proficiency in AWS data services (AWS Glue, AWS S3, and optionally AWS Lake Formation).
• Strong programming skills in languages such as Python or Java.
• Experience in ETL/ELT processes and data quality assurance.

Software Experience:

• AWS Glue, AWS S3
• Familiarity with AWS Lake Formation is a plus
• Knowledge of data engineering from an analytics, ML, data science use case and data need fulfillment is necessary.
• Experience is building reusable templates and assets on AWS is essential.