דרושים Data Engineer-machine Learning ב-Ibm ב-Egypt, Giza

- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo/x86 products.

- Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.

- Provide answers for general usage and operation questions.

- Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.

- Identify known defects and fixes to resolve problems.

- Aid with questions regarding product documentation related to the supported products.

- Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.

- Supporting USA customers, USA time zone, Shift based/rotation, 24/7.

* B.Sc. in Electronics/Communication/Computer Engineering - Computer science.

* Excellent communication and problem-solving skills

* 1 - 3 years of experience in Technical Support or similar fields

* Excellent French and English language skills

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys.

• Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation.
• Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined.
• Continuous Learning and Technology Integration: Being eager to learn new technologies and implementing the same in feature development

• Minimum 5-8 years of experience in SAP
• Extensive prior experience in the field of SAP ABAP programming.
• Extensive prior experience in the field of Module pool, interfaces, Adobe forms, BADI

• Basic knowledge of functional module like FI/CO, SD, MM
• Basic knowledge of functional module like PP/QM, PM, HR, etc
• Must have good analytical and problem solving skills