דרושים Service Sales Specialist ב-Hp ב-United States, Seattle

OSA Level III

•Manage consumable inventory

•Replace toner/consumables/paper

•Ensure adequate consumables are available at customer sites

•Clear paper jams

•Assist end user with device functionality

•Coordinated with HP with SW branded support

•Report customer dissatisfaction to CSM/SDM

•Assist with the collection of usage pages per devices as needed

•Swap out devices with spares as needed

•Perform initial trouble shooting

•Perform maintenance on devices as directed by ADM

•Web based SW to manage fleet - proactive monitoring

•Track usage/activities @ Customer sites

•Manage utilization of onsite spare device inventory

•Coordinate with 3rd party suppliers to obtain status on 3rd party equipment

•Manage and oversee current service agreements that exist with other suppliers

•Coordinate with other suppliers to implement new service standards/service levels expectations, and include monthly device volume/cost data in one central

•Apply knowledge of NT/Unix/MS platforms to resolve issues with the Fleet

•Manage the Discovery data collection and provide results to HP transition team

• Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols.
• Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols.
• Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols.
• Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction.
• Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance.
• Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery.
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally.
• Adheres to established standards, ensuring data confidentiality, and supports execution of business processes with independent judgment.
• Completes process-oriented assignments, shares technical information, and supports department-level operational plans.
• Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in maintenance, quality, or a related field.• Agile Methodology
• Amazon Web Services
• Auditing
• Automation
• Business Process
• Business Requirements
• Change Management
• Computer Science
• Data Analysis
• DevOps
• Finance
• Information Systems
• Information Technology Infrastructure Library
• IT Service Management
• Linux
• Microsoft Azure
• Project Management
• SAP Applications
• Scrum (Software Development)
• Technical Support
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.
• Works on assignments that are moderately complex in nature and require intermediate problem resolution.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

  • 4-12 weeks fully paid parental leave based on tenure

  • 13 paid holidays

  • 15 days paid time off ( )

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• Leads overall engagement with one or several sales teams with limited oversight from the manager in accordance with the organization’s policies and procedures.
• Contributes and actively participates in defining the category business plan and strategies to drive growth and profitability.
• Collaborates with various internal teams from marketing, sales, and finance to ensure seamless execution of category plans.
• Monitors key performance indicators (KPIs) and sales performance to identify areas for improvement and develops action plans accordingly.
• Demonstrates a deep understanding of product categories, business management, and sales challenges and strategies.
• Gathers and analyzes customer feedback and data to understand customer needs, preferences, and pain points, and translates insights into actionable improvements.
• Build relationships and represents the team at a senior level with the sales force and other partners.
• Holds responsibility for product line and quota management for a significant share of the product range or a specific customer segment.
• Oversees functional responsibilities in one or several areas such as market analysis, marketing engagement, etc.
• Leads the partnership engagements with external IT vendors.
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in category management, P&L management, or a related field.• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The on-target earnings (OTE) range for this role is $133,600.00 to $205,750.00 annually, with a 80/20 (salary/incentive) mix. There are additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

  • 4-12 weeks fully paid parental leave based on tenure

  • 13 paid holidays

  • 15 days paid time off (

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• Leads overall engagement with one or several sales teams with limited oversight from the manager in accordance with the organization’s policies and procedures.
• Contributes and actively participates in defining the category business plan and strategies to drive growth and profitability.
• Collaborates with various internal teams from marketing, sales, and finance to ensure seamless execution of category plans.
• Monitors key performance indicators (KPIs) and sales performance to identify areas for improvement and develops action plans accordingly.
• Demonstrates a deep understanding of product categories, business management, and sales challenges and strategies.
• Gathers and analyzes customer feedback and data to understand customer needs, preferences, and pain points, and translates insights into actionable improvements.
• Build relationships and represents the team at a senior level with the sales force and other partners.
• Holds responsibility for product line and quota management for a significant share of the product range or a specific customer segment.
• Oversees functional responsibilities in one or several areas such as market analysis, marketing engagement, etc.
• Leads the partnership engagements with external IT vendors.
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in category management, P&L management, or a related field.• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The on-target earnings (OTE) range for this role is $133,600.00 to $205,750.00 annually, with a 80/20 (salary/incentive) mix. There are additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 13 paid holidays
  • 15 days paid time off (

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• Develops an understanding of the organization's products, services, solutions, and software, including unique value propositions and competitive advantages.
• Builds professional relationships with clients, gaining a deep understanding of their unique business and IT needs.
• Supports in developing and executing comprehensive sales strategies for both new and existing clients.
• Maintains accurate and organized records of leads, opportunities, customer interactions, and market research findings.
• Collaborates with product development teams to create custom solutions or tailor existing offerings to meet specific client needs.
• Takes ownership of tracking and reporting on key sales metrics and using data-driven insights to optimize sales strategies.
• Participates in training sessions, and attends industry events, conferences, and trade shows to enhance sales techniques, product knowledge, and communication skills.
• Stays updated on industry trends, market dynamics, and the competitive landscape to enhance expertise and contribute to market positioning.
• Ensures that all sales activities comply with industry regulations and legal requirements.
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in technical selling, consultative selling, account management, or a related field or an advanced degree with little or no work experience.• Balancing (Ledger/Billing)
• Business Development
• Business To Business
• Customer Relationship Management
• Demonstration Skills
• Enterprise Sales
• Marketing
• Merchandising
• Outbound Calls
• Presales
• Product Demonstration
• Product Knowledge
• Sales Engineering
• Sales Process
• Sales Prospecting
• Selling Techniques
• Solution Selling
• Technical Sales
• Value Propositions
• Wireless Sales
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
• Responds to routine issues within established guidelines.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 13 paid holidays
  • Additional flexible paid vacation and sick leave ( )

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

What you’ll do:

• Perform installations, training, maintenance, and repairs on customer equipment.
• Determine site and equipment requirements.
• Understand customer goals and identify the consequences of various solutions.
• Work according to the project plan, installation plan, and escalation plan.
• Configure system hardware, software, and network components.
• Assemble and integrate system/product and verifies system/product operation.
• Use proactive monitoring procedures to identify problem-prevention opportunities.
• Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Handle customer-relations problems promptly and appropriately, and escalate issues according to established procedures.

Educational Experience:

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

• Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

What you bring to the team:

• Knowledge and experience with printers repair support
• Exceptional organizational or project management skills
• Exceptional communications skills
• Problem-solving skills
• The ability to build and maintain ongoing relationships with customers, peers, and support partners
• The ability to perform under pressure where customers rely on you to solve their technical problems

SPECIAL SKILLS:

• Knowledge of Color Management
• Knowledge of inkjet printing technology
• Strong mechanical skills
• Strong pneumatic skills
• Strong electrical and electronic skills
• Strong computer/network skills
• Ability to work autonomously.
• Valid driver’s license in good standing
• Ability to lift, bend and stoop throughout the day as necessary to repair printers.

The pay range for this position is $25.30 to $37.45 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 13 paid holidays
  • 15 days paid time off (

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.