דרושים Quality Eng Technical Lead ב-Honeywell ב-מקסיקו

You will play a critical role in managing and maintaining the documentation control process for our organization. You will be responsible for ensuring the accuracy, integrity, and accessibility of all documents, as well as implementing and maintaining document control procedures. Your attention to detail and organizational skills will be key in ensuring that our documentation is up to date and easily accessible to the relevant stakeholders.You will report directly to our Document Control Manager and you'll work out of our location on a hybrid work schedule.In this role, you will have a significant impact on the efficiency and effectiveness of our document control process. Your attention to detail and ability to manage multiple tasks will be crucial in ensuring that our documentation is accurate, up to date, and easily accessible. By maintaining a well-organized and efficient document control system, you will contribute to the overall success of our organization.
KEY RESPONSIBILITIES• Manage and maintain the document control process, including document creation, revision, and distribution.
• Ensure the accuracy, integrity, and accessibility of all documents.
• Implement and maintain document control procedures to ensure compliance with regulatory requirements.
• Collaborate with cross-functional teams to gather and organize documentation for various projects and initiatives.
• Conduct regular audits to ensure the effectiveness of the document control process.

YOU MUST HAVE• Minimum of 2 years of experience as a Technical Writer.
• English proficiency.
• Proficiency in document control software and systems.
• Excellent communication and collaboration abilities.
• Knowledge of regulatory requirements related to document control.

WE VALUE• Bachelor's degree in a relevant field.
• Experience in a regulated industry.
• Familiarity with quality management systems.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a fast-paced environment.

• JOB ID: HRD265131
• Category: Engineering
• Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
• Exempt

o Own and drive the oversight of priority incidents in real-time, end-to-end throughout entire lifecycleo Correlate alerts to outages and critical services
o Operational awareness including familiarity with planned changes and activities in the operational environment
o Understand and challenge test and backup plans for emergency changes
o Ensures consistency in data recorded and leveraged in ServiceNow ·
Strategic Oversight & Continuous Improvement
o Evaluate performance against SLAs & KPIs
o Conduct comprehensive post-incident reviews, including root cause analysis and lessons learned sessions to prevent recurrence.
o Prioritize and monitor implementation of follow-up actions with Problem Management and Knowledge Management practiceso Develop, implement, and continuously improve automated workflows and monitoring systems to enhance incident detection, triage, resolution, and reporting processes. ·

• Routinely scans for trending/potential issues, engage appropriate resources and proactively work to minimize impact.
• Collaborate with Change, Problem and Digitization teams operationally and strategically to improve the processes holistically.
• Utilize advanced analytics and reporting platforms to identify trends and patterns in incidents, enabling proactive measures to mitigate potential issues before they escalate.
• Actively participate in ITSM leadership meetings and collaborate with Service Owners and business partners optimize IT Operation.

• People management experience.
• A bachelor’s degree in Information Technology, Computer Science or related discipline is preferred
• Minimum of 7 years of IT Service Delivery within a large, global IT organization
• Exceptional experience in understanding data trends, analytics and translating findings to all levels of leadership.
• Excellent oral, written and collaborative communication skills, including executive level communications
• Demonstrated experience in Microsoft Tools, with exceptional working knowledge of Excel, Tableau, etc.
• Experience running operations across at least two distinct IT services is a must
• Capacity planning, performance optimization experience is a must
• Experience with supporting mission critical IT operations is a must
• Strong understanding of ServiceNow reporting, ITSM functions or any other ticketing platform
• Demonstrated ability to work under pressure
• Experience presenting to and communicating with Executives
• Ability to work in an operational shift schedules, including on-call on weekends and holidays as escalations demand

WE VALUE

• Travel approximately 15%
• The ability to partner effectively across IT teams, suppliers and business customers on cross-functional issues and process improvements.
• The ability to translate business issues / requirements and objectives into technical solutions
• Strong knowledge of IT business processes and practices
• Skilled in partnering with internal customers at all levels to define problems, identify solutions, and facilitate change
• Skilled or proven ability to analyze complex problems and break them down into logical, actionable parts
• Strong interpersonal skills – exceptional coaching, negotiating, effective listening, and teaming
• Self-motivated, demonstrated bias for action
• The ability to be a change agent and promotes positive change in the organization#LI-Hybrid

• JOB ID: HRD262974
• Category: Information Technology
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Exempt

Major areas of responsibilities

• Supports IGS Project Engineering Organization and establishes professional relationships and communications with Managers, Program Managers, Operational leaders, Project Engineering discipline leaders and C&E team leaders, for project execution, special assignments, and key initiatives, as required.

• Ensure common methods, procedures, techniques, tools, and products, as established by the global Controls (SW & PLC) Engineering Teams, are being effectively applied and provide feedback for future improvement. Ensures talent acquisition, talent deployment, training plans & knowledge transfer within the controls engineering group and ensures processes & procedures are updated with lessons learned on regular basis.

• Provides day-to-day consultation, leadership, and direction to the Software & PLC engineering group of supervisors, leads and engineers. Supports/assigns Engineering supervisors to projects/initiatives and manages day-to-day resource conflicts. Also encourages by example and coaches, a highly professional approach to all other engineering activities.

• Drive continuous improvement initiatives to optimize engineering processes, tools, and methodologies, with a focus on efficiency and quality.

• Drives billability, project cost forecast accuracy, monitors engineering hours & financials to ensure projects assigned are completed within agreed engineering cost budget, any EAC changes due to engineering are logged in CORA and have been approved before the EAC variance is shown in the forecast.

• Ensures all deliverables are submitted on-time and within budget, to stakeholders and customers. Escalates internal/external risks and work closely with local Management, Supervisors and Leads for possible mitigation.

• Monitor and track project progress, identifying and addressing any potential risks or issues that may impact project delivery or customer satisfaction.

Qualifications

• Bachelor’s degree in engineering or a related field; advanced degree preferred.

• Proven experience in software/PLC engineering, with a focus on project management and team leadership.

• Strong technical background and understanding of software development methodologies, tools, and technologies.

• Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

• Demonstrated ability to drive results and meet project deadlines in a fast-paced, dynamic environment.

• Strong problem-solving and decision-making skills, with the ability to analyze complex situations and develop effective solutions.

• Experience in the Material Handling industry or a similar field is highly desirable.

• Project management certification (e.g., PMP) is a plus.

• JOB ID: HRD262340
• Category: Engineering
• Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
• Exempt

DESCRIPTION:

You will communicate with other departments such asLogistics, Manufacturing, Regional Sales Managers, Product Managers, etc., toresolve customer issues. You will support ordering processing including orderentry, expediting orders, change orders, returns, monitoring order status andresolving discrepancies. Must be able to transition between multiple jobpriorities at the same time, have strong people skills, a desire to help peopleand excellent communication abilities

KeyResponsibilities

• Respond promptly to customer inquiries through various communication channels (phone, email, chat, or in-person) with professionalism and courtesy
• Provide clear and accurate information to customers regarding products, services, orders, and policies
• Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals
• Escalate complex issues to the appropriate departments for further investigation and resolution
• Gather and analyze customer feedback to identify areas for improvement in products, services, and customer interactions
• Collaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction
• Proactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understood
• Follow up with customers to gather feedback post-interactions and ensure their expectations are met or exceeded
• Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions
• Provide recommendations for process improvements to enhance efficiency and customer satisfaction

MUST HAVE

• Excellent verbal and written communication skills to effectively interact with customers and internal teams
• Advanced English level
• Experience on reporting and use of CRM and ERP systems
• Ability to work with limited to no direction
• Strong problem-solving abilities to address customer issues and provide suitable solutions
• Ability to think critically and adapt to changing situations while maintaining composure
• Ability to collaborate effectively with cross-functional teams to achieve common goals and objectives related to customer satisfaction
• Flexibility and willingness to adapt to evolving roles and responsibilities within the customer experience domain

• JOB ID: HRD262241
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

Responsibilities

• Professionally represent the managed security services business in interactions with internal and external customers and business partners as required.
• Assume lead and/or support role in assigned projects insuring they are delivered on time and within budget and to the satisfaction of the customer.
• Perform network administration tasks required to keep the Managed Security Services Center operational at industry standard level.
• Maintaining and planning of infrastructure used in the delivery of managed security services.
• Respond to monitoring alerts by interfacing with customer to advise of alarm situation, investigate problem and determine the optimal solution.
• Contribute to the development of the remote services portfolio.

• Keep technically current with the HPS/ Industry Standard networking, cyber security, and wireless product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines.
• Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support.
• Maintain industrial safety awareness through the completion of pertinent safety certifications.

YOU MUST HAVE

• Bachelor’s degree in a computer related field such as Computer Science, Computer information systems, electronics or in lieu of degree 7 years of directly related experience
• Minimum of 3 years experience in providing services via remote connectivity
• Minimum of 3 years experience in Information Technology
• Strong diagnostic and analytical skills including problem solving, trouble shooting, management of priorities and self-direction to resolve complex issues
• Effective written and verbal skill to enable strong communication capabilities
• Experience securing industrial or corporate networks and assets against cyber threats is a plus
• Installation and maintenance of Operating systems experience; Virtual machines and Hypervisor platforms experience
• Implementation and maintenance of server & storage platforms and networking equipment
• Task automation and or scripting (Batch, PowerShell, VBScript, Perl) experience
• Microsoft Patch management solutions (WSUS, MSSC) experience
• Troubleshooting skills to resolve basic network and application or system integration issues
• Basic installation and maintenance of Operating systems experience; Basic virtual machines and Hypervisor platforms experience

If this is your dream role, then we'd love to hear fromyou.

• JOB ID: HRD260121
• Category: Engineering
• Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
• Exempt

As a Technical Support Professional, you will contribute to building a World-Class Technical Support Team. You are responsible for interacting with internal and external customers and providing reliable technical assistance. You will focus on the accuracy of the support, customer satisfaction, and providing feedback promptly. You will drive the investigation, documentation, resolution, root cause analysis, and replication of technical issues. You will help to identify and develop solutions for customers based on their needs, building solid relationships with them and ensuring timely follow-ups.

Key Responsibilities:

• ·Handle internal and external customer-related issues and concerns.
• ·Focus on Fire Alarm systems.
• ·Record all customer interactions into a CRM Database.
• ·Achieve strategic KPIs and other metric targets.
• ·Understand and interpret advanced technical documentation and diagrams.
• ·Create and document articles, FAQs, and other related self-service knowledge items.
• ·Effectively manage and prioritize time, projects, customer escalations, and departmental needs.
• ·Collaborate with Technical areas to ensure product readiness for serviceability and reliability.
• ·Maintain acceptable Call Quality, KCS, and VOC requirements.
• ·Work proactively with other team members.
• ·

Qualifications:

• ·Bachelor’s Degree in Engineering, Electronics, Telecom, or related fields.
• ·1+ years of Technical Support Experience.
• ·Experience in:Low voltage systems, multimeter, oscilloscope, relays, and interpretation of electrical diagrams
• ·Excellent English communication skills (oral and written).
• ·

Nice to Have:

• ·Experience with Salesforce & InContact.
• ·

• JOB ID: HRD259550
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

Responsibilities

• Professionally represent the managed security services business in interactions with internal and external customers and business partners as required.
• Assume lead and/or support role in assigned projects insuring they are delivered on time and within budget and to the satisfaction of the customer.
• Perform network administration tasks required to keep the Managed Security Services Center operational at industry standard level.
• Maintaining and planning of infrastructure used in the delivery of managed security services.
• Respond to monitoring alerts by interfacing with customer to advise of alarm situation, investigate problem and determine the optimal solution.
• Contribute to the development of the remote services portfolio.
• Keep technically current with the HPS/ Industry Standard networking, cyber security, and wireless product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines.
• Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support.
• Maintain industrial safety awareness through the completion of pertinent safety certifications.

YOU MUST HAVE

• Bachelor’s degree in a computer related field such as Computer Science, Computer information systems, electronics or in lieu of degree 7 years of directly related experience
• Minimum of 3 years experience in providing services via remote connectivity
• Minimum of 3 years experience in Information Technology
• Strong diagnostic and analytical skills including problem solving, trouble shooting, management of priorities and self-direction to resolve complex issues
• Effective written and verbal skill to enable strong communication capabilities
• Experience securing industrial or corporate networks and assets against cyber threats is a plus
• Installation and maintenance of Operating systems experience; Virtual machines and Hypervisor platforms experience
• Implementation and maintenance of server & storage platforms and networking equipment
• Task automation and or scripting (Batch, PowerShell, VBScript, Perl) experience
• Microsoft Patch management solutions (WSUS, MSSC) experience
• Troubleshooting skills to resolve basic network and application or system integration issues
• Basic installation and maintenance of Operating systems experience; Basic virtual machines and Hypervisor platforms experience
• If this is your dream role, then we'd love to hear from you.

• JOB ID: HRD260120
• Category: Engineering
• Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
• Exempt