דרושים ב-Gong ב-United States, Chicago

• Be a trusted strategic advisor to senior revenue and revenue operations leaders, especially within our new Industry Expansion segment, to uncover business objectives and pains and strategically map those to Gong value.
• Own overall customer relationships within your IX portfolio, driving engagement and adoption, mining and measuring value, unearthing and mitigating risk, and creating customer advocacy.
• Own the end-to-end renewal process, including strategy, execution, and collaboration with internal teams, to secure retention, maximize ARR (Annual Recurring Revenue), and deliver a positive customer experience.
• Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals, contributing directly to the IX team's targets for GDR and NDR.
• Partner with our Implementation team to ensure customers within the IX segment onboard successfully and achieve quick time-to-value against their desired outcomes.
• Partner with Account Executive counterparts to secure retention and growth of your IX portfolio through upsell and cross-sell motions.
• Work successfully with a wide variety of cross-functional internal partners, including RevOps, Product, and Marketing, to define and refine the IX customer experience and feedback loops.
• Proactively identify and lead team process improvements and help us build a world-class CSM team, contributing to the foundational strategies and scalable programs for the Industry Expansion team.

• 3+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience.
• Experience prioritizing and managing a book of business and being accountable for quarterly metrics.
• Experience working with Financial Services or Healthcare customers, or work experience in those industries
• Demonstrated success leading centralized tool deployment and driving adoption, growth, and retention.
• Renewal management experience across 30+ customers annually, MEDPICCC experience preferred.
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations.
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
• Our CSMs are self-starters who excel in high-paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves on being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

We’re hiring a Marketing Analytics Manager to lead how we track, report, and improve marketing performance. This role is hands-on. Your primary focus will be building high-quality Tableau dashboards powered by Snowflake, and you'll also help guide our broader marketing measurement and reporting strategy.

You’ll own the data layer from start to finish. That means writing SQL in Snowflake to build clean, usable data models, and turning those models into dashboards people actually use. You’ll work closely with Marketing, Sales, Finance, and Strategy to ensure the metrics we report reflect our priorities and drive smarter decisions.

• BI Reporting: Design and manage a portfolio of dashboards (primarily Tableau) that help teams make smarter, faster decisions. Your work will become the primary reporting layer used across Marketing and Revenue leadership.
• Work Directly in the Warehouse: Use SQL to build and maintain the core datasets behind the dashboards. You will work in Snowflake or similar systems to ensure data is accurate, modeled properly, and easy to use.
• Translate Business Needs Into Analytics Solutions: Partner with leaders across Marketing Ops, GTM Strategy, and Finance to understand key questions and build tools that serve repeatable use cases. This includes defining KPIs, aligning on definitions, and enabling self-serve access.
• Run Strategic Analyses: Conduct deep-dive analysis on program performance, pipeline drivers, and conversion trends. Your insights will be used to guide quarterly planning and improve execution.
• Shape the Future of Marketing Measurement: Contribute to attribution models, performance frameworks, and planning processes that define how we track marketing’s impact. You will help evolve the way we think about performance, not just report on it.

• 7+ years of experience in analytics, business intelligence, or data engineering in a B2B Marketing SaaS environment.
• Strong SQL skills and hands-on experience working in Snowflake or similar cloud-based data platforms.
• Deep Tableau expertise with a portfolio of dashboards that improved clarity, decision-making, and business outcomes.
• Proven ability to turn messy or incomplete data into clean, actionable reporting that scales across functions.
• Strong communicator who can frame problems clearly and share insights that resonate with both technical and non-technical audiences.
• Familiarity with systems like Salesforce, Marketo, and campaign tracking tools are a plus.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Hire, train and develop an accomplished team of full cycle Mid-Market Account Executives
• Develop and coach the sales, product, and industry skills of each team member
• Assist your team throughout their sales cycles to help them land and expand six figure accounts
• Regularly report on both team and individual results
• Identify and make recommendations for improvement in the areas of process, efficiency and productivity

• You must be currently located in a hub location (Chicago metro area).
• 4+ years of experience building and managing a high performing sales teams (preferably for a Saas Company)
• 2+ years of experience managing a Mid-Market sales team
• Successful track record of 100%+ of quota achievement as both a manager and as an individual contributor
• Experienced selling to Enterprise level accounts as an individual contributor or manager
• Previous experience recruiting, retaining, and developing a team from the ground up
• Experience managing and improving full cycle account executive KPIs
• High level of business acumen and understanding of how revenue leaders think
• Previous experience selling into sales leadership preferred

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Serve as a trusted advisor to Industry Expansion sales leadership, driving growth through process optimization, financial rigor, and actionable insights.
• Lead and maintain the business operating rhythm (weekly/monthly forecast & pipeline reviews, demand gen reviews, account reviews, KPI & headcount tracking, QBR/MRR).
• Partner with Sales, Operations, and Finance leadership to develop territory methodologies, headcount models, and capacity planning for Commercial, Mid-Market, and Enterprise teams.
• Champion effective adoption and innovation in sales tools (e.g., Gong, Salesforce, planning/analytics platforms), including enforcing usage hygiene and identifying new use cases.
• Collaborate with Analytics and BI teams to design reporting and dashboards that drive visibility into performance, productivity, and pipeline health.
• Build strong cross-functional partnerships across Marketing, Enablement, Customer Success, and Product to align operational strategy with GTM goals.
• Apply a bias for action to quickly resolve process bottlenecks, while building scalable, repeatable solutions for the long term.
• Maintain documentation and enforce compliance around policies, sales processes, and engagement rules.

• 6+ years of Sales/Business Operations or GTM Strategy experience, with a strong understanding of SaaS business models
• Background in financial services, fintech , healthcare, or consulting focused on regulated industries preferred.
• Experience supporting sales organizations selling to Fortune 1000 companies, with an ability to translate industry-specific dynamics into operational strategies.
• Proven success building territory models, forecasting processes, and headcount/capacity plans.
• Demonstrated ability to leverage AI and emerging technologies to optimize revenue processes, accelerate sales cycles, and reduce the path to revenue.
• Strong analytical skills with proven ability to extract insights from data (SQL knowledge a plus).
• Skilled in navigating complex tech stacks including CRM, account planning, account scoring, data enrichment, and productivity tools.
• Strong organizational and project management skills; able to execute multiple priorities with urgency.
• High degree of ownership — not just identifying opportunities, but turning insights into measurable results.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor.
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users.
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification.
• Assist prospects and customers with business assessments (POCs, Pilots).
• Craft content to show customers how to leverage Gong for specific use cases.
• Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases.
• Solution complex business and technical requirements and explain them in simple terms.
• Assist with RFPs and questionnaires in the context of sales cycles.
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line.
• Partner with and support Marketing on demand gen activities (webinars, conferences, events).
• Contribute reusable assets to the Sales Engineering team and the company at-large.

• Customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience (ie: Sales Enablement, Operations).
• Experience selling into any of the following industry verticals is a plus: Financial Services (Banking / Insurance / Wealth), Healthcare (including Life Sciences), or Manufacturing organizations.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus.
• Understanding of security and privacy pertaining to SaaS systems.
• Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork skills.
• Able to make the complex sound simple!

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Provide a best-in-class implementation experience and ensure that Gong is influencing new customers’ revenue outcomes
• Participate in discovery workshops to uncover business pain and recommend elegant solutions to complex problems within the Gong Platform
• Effectively prioritize competing objectives across multiple customer engagements.
• Consult on change management practices that empower sustained adoption throughout a customer journey
• Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience
• Maintain product expertise across the Gong product line, API’s, and 3rd party apps.
• Work closely with customer's technical and security teams to deploy Gong, and guide them in integrating with their internal systems.
• Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
• Conduct & coordinate meetings onsite and remotely according to Gong’s Professional Services methodology standards.
• Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services

• 5+ years of consulting experience, preferably in a customer-facing professional services role.
• Track record of building trust and developing customer relationships
• Previous Cloud, SaaS, and/or enterprise software experience.
• Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline is strongly preferred
• Knowledge of project management essentials (scope, schedule and budget management)
• Strong CRM experience or knowledge (Salesforce.com, Hubspot, or Dynamics preferred).
• Experience with SaaS applications that support large-scale business processes.
• Ability to work with various customer Ops & Technical teams.
• Proven ability to influence change within customer organizations.
• Excellent communication, interpersonal skills, and eloquent writing skills.
• Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support
• Willingness to travel.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

• Be a trusted strategic advisor to senior revenue and revenue operations leaders to uncover business objectives and pains and strategically map those to Gong value
• Own overall customer relationships and drive engagement and adoption, mine and measure value, unearth and mitigate risk, and create customer advocacy.
• Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals
• Partner with our Implementation team to ensure customers onboard successfully and achieve quick time-to-value against their desired outcomes
• Partner with Account Executive counterparts to secure the retention and growth of your portfolio
• Work successfully with a wide variety of cross-functional internal partners
• Proactively identify and lead team process improvements and help us build a world-class CSM team!

• 3+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience
• Experience prioritizing and managing a book of business and being accountable for quarterly metrics
• Demonstrated success leading centralized tool deployment and driving adoption, growth and retention
• Renewal management experience across 30+ customers annually, MEDPICCC experience preferred
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives.
• Our CSMs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.