דרושים Business Analyst Operation- Maternity Leave Replacement ב-Gett ב-Israel, Tel Aviv-yafo

, Consumer services and Marketplace tools.

As a Product Analyst, you will go beyond the numbers—defining, analyzing, and translating data into actionable insights about our business, users, and product features. You’ll also design and analyze both randomized and non-randomized experiments to optimize performance.

You’ll work closely with , and stakeholders from other business units to drive key product decisions and shape the product strategy and roadmap.

Key Responsibilities

• Conduct quantitative research to drive product recommendations, including cohort analysis, user personas, behavioral segmentation, forecasting, and impact analysis
• Design and analyse randomised and non-randomised experiments to optimise product performance and understand user behaviour
• Collaborate with cross-functional stakeholders to identify business needs and execute end-to-end analytical projects.
• Deliver clear, effective presentations of insights to stakeholders at all levels, using visual representations of data.
• Develop and automate reports; build and refine dashboards to provide scalable insights for multiple stakeholders.
• Analyze our strategic position against competitors and provide insights that drive value and support our vision.
• Define key metrics, analyze usage patterns, and solve challenges that hinder progress toward objectives and key results (OKRs).Lead independent research and develop new analytics methods during dedicated weekly project time.

• 3+ years as a product analyst or business analyst — Must
• BA graduate in Statistics/ Mathematics/ Computer Science/ Industrial Engineering/ Economics
• Excellent knowledge of SQL — Must
• Experience with Python or R — Must
• Knowledge of statistics - Must
• Experience and deep understanding of AB tests and the maths behind it — Must
• Experience with Mixpanel or Amplitude - Nice to have
• Experience working with BI-tools
• Strong data visualisation skills — ability to effectively communicate performance and business impact to the broader business
• Ability to ask the right questions and use both quantitative and qualitative metrics to answer them
• Experience in translating analysis results into product recommendations and business questions into an analysis framework
• Sharp communicator and a confident presenter
• Experience with B2C mobile apps, Marketplaces, SaaS Platforms, and B2B products — advantage
• English proficiency — Must
• Knowledge of Econometrics or Machine Learning - an advantage
• Fluency in Hebrew and Russian - an advantage

In the role, you will responsible for:

• Managing the B2C teams that provides service by chat to customers, 24/7.
• Make provision for a change of mode of operation when the existing one isn’t producing maximum results.
• Give detailed statistical feedback on performance, staff evaluation and reward purposes.
• Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.
• Build and present insights and recommendations based on data and metrics.
• Serve as the middleman between the organization and the customer service team members, to ensure smooth communication and settling of grievances that may arise in the course of work.
• Be an expert in organizational systems and have a high technical orientation.

• Previous experience as a Customer Care team lead - must
• Relevant B.A degree - advantage
• Leadership skills and phenomenal interpersonal skills
• Vast experience in leading improvement processes
• People person, creative and problem solver
• Data oriented, possesses a high level of attention to details with a strong analytical and business reasoning skills
• High level of ability to express yourself verbal and written

This role combines technical expertise with marketing creativity, encompassing tasks such as building automations and surveys in
Braze

Key Responsibilities:

• Own and optimize the customer lifecycle communications for Gett’s B2C users, focusing on retention, re-engagement, and increasing rides and deliveries through multiple channels.
• Develop, execute, and continuously improve automated marketing flows, triggered campaigns, and monthly marketing plans to maximize customer loyalty and reduce churn.
• Manage surveys and feedback to understand customer needs better and improve engagement and satisfaction.
• Lead the creation of campaign content briefs for the creative studio and collaborate closely to ensure alignment with brand and business goals.
• Full ownership of the CRM platform usage (Braze), ensuring high deliverability, open and click rates, and minimizing unsubscribes.
• Analyze campaign performance and user behavior data to optimize messaging and identify opportunities for growth.
• Coordinate with cross-functional teams, including product, data, and creative, to implement timely and relevant communications.
• Act as the key retention marketing contact for stakeholders, ensuring alignment on priorities and compliance with data and legal guidelines.
• Balance technical execution and creative input to deliver high-quality, personalized communication that resonates with customers.

• 3+ years of hands-on experience in CRM/ Retention marketing / Life cycle marketing manager roles within a B2C environment - Must
• Proven expertise in Braze, with deep knowledge of marketing automation, segmentation, and lifecycle management - Must
• Strong Hebrew writing skills with the ability to produce clear, accurate, and marketing-focused content - Must
• Strong understanding of customer lifecycle principles, including retention, reactivation, and churn prevention
• Experience creating and managing marketing content briefs, working with creative teams
• Technical skills with CRM platforms, HTML, SQL are advantage
• Familiarity with email marketing best practices and automation workflows
• Analytical mindset with the ability to derive insights and optimize campaigns accordingly
• Excellent communication and organizational skills, able to juggle technical and creative tasks
• Fluent in Hebrew and English, spoken and written
• Ability to work effectively in a fast-paced, deadline-driven environment and collaborate across departments

The position requires 80% face-to-face meetings with clients.

Responsibilities:

• Responsibility for M$ scale monthly revenue, and over 90 Corporate clients within the Retail sector.
• Meet the company's budget targets by increasing SOW.
• Identify new growth opportunities within existing accounts (branches, leads for new accounts).
• Increase the number of active accounts and usage among existing clients.
• Detect and monitor early signals of at-risk accounts and provide a path to resolve strategic client issues.
• Develop trusted relationships with decision-makers from strategic accounts, and project management activities focused on generating long-term growth.
• Gain insights for customer success function through data analysis.
• Work closely with business stakeholders such: Global leaders, executive management, sales team, and marketing.

• Customer success/account management experience 2-3 years [B2B]- MUST
• Strong execution orientation.
• Working independently based on Targets and Goals, raising flags on time.
• Ability to gain trust and confidence with different customers.
• Ability to plan, while keeping a clear focus on deliveries.
• Strong analytical skills.
• Strong customer-facing and presentation skills.
• Strong oral and written communication skills.
• Strong ”Can Do” approach and Process Orientation.
• Familiarity & experience working with the largest Israeli enterprises (Banks, Accounting firms, Pharmaceutical companies, etc.)
• Hebrew speaker full proficiency -Must.
• High English speaker with high written/verbal communication skills - an advantage.

In this role, you'll be responsible for managing all financial aspects related to our drivers community – from processing payments to maintaining accurate records, improving workflows, and supporting cross-functional collaboration.

What you'll be doing:

• Handling monthly and weekly driver payments
• Managing tax-related deductions and coordinating with Tax Authority
• Maintaining accurate financial data for each driver
• Improving processes and workflows across teams
• Supporting business decisions with system-driven insights

• Proactive mindset and strong ownership
• Tech-savvy and quick to learn new systems
• Analytical and precise – you notice the small things that matter
• Super organized and reliable

Familiarity with systems such as Digital Invoice, Billing Projects, Credorax, SSR, SAP, Tableau, DSR, Salesforce, EZ Count, and Shaam Vault.

In your role, you will actively prevent fraud and fight fraudulent attempts to use our platforms, you will analyze fraudulent behaviors, fight chargebacks, implement and optimize fraud rules, and other initiatives to maintain successful fraud mitigation.

Responsibilities:

• Analyze users, rides, and payments data to find fraud patterns and anomalies.
• Chargebacks management.
• Create, review performance and edit anti-fraud rules.
• Serve as a focal point for all fraud and payments reporting and analysis matters.
• Keep, enhance and be accountable for anti-fraud and payments KPIs.
• Suggest and implement new measures to counter fraud: tools, rules, procedures, fraud rings detection, analysis, etc.
• Work closely with the global HO fraud and transaction monitoring team.
• Work in collaboration with other departments and units to solve fraud, and payments service concerns for the best outcome of Gett.

• 2-3 years experience as a Business Analyst
• 2+ years of working experience in Analytics, Anti-Fraud or Payments.
• Strong analytical skills and data-driven thinking
• Strong SQL knowledge.
• Experience in payments/ Fraud.
• Ability to perform under pressure in a fast-paced changing environment. Flexible thinking and ability to adjust and find solutions.
• Strong stakeholder management skills.
• Excellent written & oral communication in English.
• Experience in building machine learning models - advantage.
• Experience in the ‘on-demand’ online industry - advantage.

If you need accommodations during the recruitment process, please contact us at ,and we’ll do our best to support you. to view our privacy policy.

Responsibilities:

• Identify and solve business problems using analytical skills and business judgment
• Monetization plan by change and maximizing market behavior
• Optimize the marketplace for optimal performance and growth
• Lead strategic projects with senior management and internal units to improve operations
• Pricing structures, products, and more
• Set driver acquisition targets for the Supply and operations teams
• Provide local market intelligence: together with the Tech team, research tools and methods used by competitors
• Enable data-driven decision-making and business performance tracking
• Support daily operations with data and business insights

• 2-3 years experience as a Business Analyst
• Experience in complex operations and running marketplace- Must
• Degree in statistics, economics, or similar -an advantage
• Master abilities in Excel, and SQL
• Experience with Python- an advantage
• Experience with data visualization tools (Tableau, MicroStrategy) - an advantage
• Fluent in English & Hebrew
• Creative and out-of-the-box thinking
• Good interpersonal and presentation skills
• Able to work under tight and demanding timelines in a fast-paced environment
• Self-motivated and independent