דרושים Sales Modality Leader - Pcs Clinical Accessories ב-Ge Healthcare ב-Saudi Arabia, Layla

Key Responsibilities

Provide on-site and remote technical support for healthcare IT systems, including electronic health records (EHR) systems, medical imaging software, and other healthcare IT infrastructure.

Perform regular maintenance, updates, and upgrades on healthcare IT systems to ensure optimal performance and compliance with healthcare regulations.

Lead or assist in the installation and configuration of healthcare IT systems and associated hardware, ensuring seamless integration with existing infrastructure and customization to meet facility needs.

Diagnose and resolve technical issues promptly to minimize downtime and ensure that critical healthcare services are not interrupted.

Engage with healthcare professionals to understand their IT requirements, providing expert advice and solutions to enhance their workflows and improve patient care.

Deliver technical training and support to healthcare staff on using IT systems, developing user manuals, training materials, and other documentation to facilitate system use and troubleshooting.

Stay up-to-date with the latest trends and advancements in healthcare IT, applying this knowledge to improve service delivery and keep systems current.

Skills and Qualifications

Strong technical proficiency with healthcare IT systems, including EHR, medical imaging, and hospital information systems (HIS).

Proficient in diagnosing and resolving complex technical issues with a methodical and analytical approach.

Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

Strong organizational skills, capable of managing multiple service requests, documentation, and follow-ups.

Flexibility and adaptability to work in different healthcare environments, with the ability to quickly learn new technologies and processes.

Roles and Responsibilities

• Project Leadership & Delivery

Lead end-to-end project management for Imaging Digital Solution (IDS) implementations, upgrades, and integrations, ensuring on-time, on-budget, and high-quality delivery.

Coordinate deployment of IDS including DoseWatch, Dose Analytics, and Imaging 360.

• Stakeholder Engagement

Build trusted relationships with key stakeholders to ensure alignment and satisfaction.

• Customer Success & Growth

Advocate for customer needs internally and ensure feedback is incorporated into product and service improvements.

• Risk & Issue Management

Identify project risks and issues early, develop mitigation strategies, and escalate when necessary.

• Documentation & Reporting

Maintain detailed project documentation, timelines, and status reports. Provide regular updates to leadership and stakeholders.

• Compliance & Quality

Ensure all projects comply with healthcare regulations in the region, cybersecurity standards, and internal quality processes.

• Continuous Improvement

Capture lessons learned and contribute to the development of best practices and process improvements.

Required Qualifications

• Bachelor’s degree in engineering, Healthcare IT, Computer Science, Radiologic Technologist, or related field (Master’s preferred).
• 5+ years of experience in project management, preferably in healthcare imaging or digital health.
• Experience in customer success, account management, or post-sales support in a healthcare or SaaS environment.
• Strong understanding of imaging modalities (CT, MR, X-ray), PACS/RIS, HL7/DICOM standards, and cloud-based solutions.
• PMP, PRINCE2, or Agile certification is a plus.
• Excellent communication, leadership, and organizational skills.
• Ability to manage multiple projects in a fast-paced, customer-facing environment.
• Arabic and English Speaking & Writing.

Desired Characteristics

• Strong oral and written communication skills.
• Strong Presentation Skills
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management and customer success skills.
• Familiarity with AI/ML applications in radiology.
• Knowledge of cybersecurity and data privacy in healthcare.
• Experience with CRM tools and customer success platforms

Essential Responsibilities:

Conduct project planning activities and manage project execution according to the plan.

Identify GE and customer responsibilities and deliverables as outlined in the sales contract.

Coordinate resources from GE and other contract sources.

Regularly track and communicate project implementation progress, equipment delivery, installation, and testing.

Manage project financials, including budgeting and variance analysis, ensuring all financial aspects are in order.

Proactively identify and address scope changes, risks, and issues, ensuring projects remain on track and within budget.

Analyze complex situations and provide viable solutions for successful outcomes.

Document and share lessons learned, contributing to the development of project management best practices.

Desired Characteristics:

A minimum of 10 years of experience in healthcare technology or equivalent experience and education.

Experience in healthcare IT and critical care areas is highly desirable.

Ability to travel 75%+ of the time.

• Responsibility for the daily operations for service parts fulfillment, productivity, transportation, and local warehouses management and 3rd party management,
• Inventory physical counting process and inventory accuracy,
• Collaboration with the region services organization to run an operation tailored to the end customer’s requirements while balancing fulfillment and OTD, inventory levels and operational costs
• Team work with EAGM/International peers and other relevant stakeholders to define priorities & drive improvements and exchange best practices
• Liaising with customs and other internal stakeholders to ensure minimum cross border delivery cycle time,
• Streamlining and overseeing distribution channel network to increase logistics service level for end customer in line with region services organization guidance,
• Owning operating KPIs through lean daily management and VMS

• Excellent leadership skills, proven track record of international operations management, good communication skills and an unlimited will to transform, improve operations using lean to deliver continuous improvements,
• Ability to manage internal customer’s expectations and satisfaction, resilient and result oriented,
• Fluent in Arabic and English
• Ability to influence and collaborate across functions and businesses
• Strong team player with project management skills
• This role requires advanced experience in the Logistics & Logistics. Knowledge level is comparable to a Bachelor's degree from an accredited university or college

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs. Established project management skills.
  

Essential responsibilities:

• Provide onsite clinical applications training to users of GE HealthCare equipment in a specific modality area.
• Conduct high-quality application training at customer sites to ensure safe and effective use of GE HealthCare equipment, optimizing image quality and productivity.
• Maintain satisfactory after-sale relationships and develop long-term customer relationships, identifying and capitalizing on immediate customer needs.
• Promote unique differentiators based on customer's clinical needs, competition, values, and sought benefits.
• Continuously develop and improve a network of key opinion leaders within the assigned territory.
• Support Trade shows, Workshops, Show sites, and Customer visits.
• Support the deployment of digital tools and embrace the digital transformation of clinical education.
• Document trainings, site visits, and customer interactions as per local protocols.

Qualifications/Requirements:

• Education: Radiography degree
• 0 to 2 years practical experience in the considered imaging modality.
• Curiosity and passion for medical products and technology.
• Excellent interpersonal skills, including good communication skills.
• Self-motivated with a willingness to take initiative to identify opportunities for improvement and take necessary actions.
• Team-oriented with a customer satisfaction mindset.
• Willingness to be flexible and adapt to changing work environments.
• Ability to travel and be at customer sites up to 80% of the working time (annual average).
• Teaching skills and experience.
• Empathy and customer-centric mindset.
• Fluent in English.
• Readiness to have fixed-term contract for 1 year

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Responsibilities

• Building long-term customer relationships and maintaining a high-level customer satisfaction,

• Driving the sales of PCS Clinical Accessories products lines,

• Collaborating with the Modality Managers to define the marketing plan and associated budget for the region, ensuring its execution and return on investment.

• Preparing and coordinating responses to tenders and validating tender documents in collaboration with the sector tender team.

• Effectively monitoring the market and providing up-to-date data and accurate forecasts using available tools.

• Collaborating with Sales, Marketing, and Service teams to maximize sales potential and share leads with the appropriate colleagues.

• Ensuring compliance with the company’s quality policies and processes.

Required Qualifications & Skills:

• Bachelor's degree in medical/biomedical or healthcare area.

• Relevant sales experience in healthcare industry (preferably clinical accessories product segment),

• A proven track-record of achieving and exceeding sales targets, and a desire to grow new business.

• Experience in understanding customer needs and business drivers and using this knowledge to develop account plans and strategies (knowledge of the existing account areas/channels would be advantageous).

• Excellent interpersonal skills, including teamwork and communication skills.

• Persistence in developing prospects and customers, and ability to close business.

• Strong presentation, analytical and customer service skills.

• Self-starter, able to manage time and organize and prioritize workload.

• Ability to communicate using English and Arabic languages.