דרושים Connectivity Apprentice ב-Ge Healthcare ב-Greece, Municipal Unit Of Inofyta

Essential Responsibilities

• Responsible for communication and coordination of external customers/Distribution partners and internal functional teams and coordination to accommodate Imaging business needs. This relates to ongoing customer requests and support activities for offers, tenders executional support
• Support Marketing teams to execute events, congresses across the Eastern Europe region
• Keep customer information up to date in systems SalesForce.com.
• As Commercial Operations Specialist you take a facilitating role in striving for a seamless operation, with satisfied customers and internal stakeholders as a result
• Provide support for timely resolution of customer invoicing disputes in coordination with functional teams
• Work within an international matrix environment, showing a flexible & proactive approach to increase and maintain the quality of service
• Contribution to team goals and KPI metrics
• Facilitate and expedite day to day tasks directly related to Modality Manager
• Role will be operated on-site

Qualifications/Requirements

• Minimum College degree in related field (engineering, management studies, logistics, economics, etc.),
• Experience working in a similar type of role in an Operations capacity
• Excellent verbal, written, and communication skills in English
• Negotiation skills/experience
• Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments.

Desired Characteristics

• Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels.
• Self-starter able to manage time and organize and prioritize workload.
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
• Ability to develop and execute priorities and approaches to meet objectives.
• MS office excellence will be highly evaluated
• Results driven
  

• Drive 100% connectivity of connectable systems in the Installed Base and the new installations.

• Provide technical support to field service engineers and facilitate in resolving technical issues concerning connectivity.

• Play a leading role with the service sales team and the service delivery remote applications team to enable growth opportunities and deploy new digital technologies in the region and develop the service offerings in the region.

• Build the working relationship with Service Sales Specialists, HPM PMI organization, On-Line Centre (OLC) & Service Management within the region to drive appropriate Service Connectivity in new and existing installations. Facilitate the management of New Installations.

• Negotiate with our customers’ local IT team and advise them on the best solution to adopt.

• Produce and maintain Connectivity database within current quality system and procedures.

• Ensure quality connectivity implementation.

• Maintain an effective Quality System and comply with the requirements of ISO 9001, the Quality Policy and documented processes. Promptly escalate any quality or integrity issue.

• Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations. Complete all mandatory EHS training. Actively participate in accident & incident investigation and follow up. Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions.

• Basic Networking: Understanding of basic networking concepts such as TCP/IP, subnetting, and DNS.

• VPN Configuration: Familiarity with setting up and configuring VPN clients and servers.

• Network Security Basics: Basic knowledge of network security principles to protect VPN connections.

• Operating System Fundamentals: Basic skills in navigating and managing Windows and Linux operating systems.

• Firewall Basics: Understanding of basic firewall concepts and configurations.

• Network Monitoring: Basic skills in using network monitoring tools to observe network performance.

• Troubleshooting: Fundamental troubleshooting skills to diagnose and resolve network and VPN issues.

• Fluency in Greek and English

• Communication: Ability to clearly explain technical concepts to non-technical users.

• Problem-Solving mindset: Strong analytical skills to identify and resolve issues effectively.

• Teamwork: Ability to work collaboratively with colleagues and other departments.

• Adaptability: Willingness to learn new technologies and adapt to changing environments.

• Time Management: Efficiently managing time to prioritize tasks and meet deadlines.

• Customer Service: Providing excellent support and ensuring user satisfaction.

• Attention to Detail: Ensuring accuracy in configuration and troubleshooting tasks.

• Patience: Remaining calm and composed while dealing with challenging situations or users.

• Critical Thinking: Evaluating and analyzing situations to make informed decisions.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Drive 100% connectivity of connectable systems in the Installed Base and the new installations.

• Provide technical support to field service engineers and facilitate in resolving technical issues concerning connectivity.

• Play a leading role with the service sales team and the service delivery remote applications team to enable growth opportunities and deploy new digital technologies in the region and develop the service offerings in the region.

• Build the working relationship with Service Sales Specialists, HPM PMI organization, On-Line Centre (OLC) & Service Management within the region to drive appropriate Service Connectivity in new and existing installations. Facilitate the management of New Installations.

• Negotiate with our customers’ local IT team and advise them on the best solution to adopt.

• Produce and maintain Connectivity database within current quality system and procedures.

• Ensure quality connectivity implementation.

• Maintain an effective Quality System and comply with the requirements of ISO 9001, the Quality Policy and documented processes. Promptly escalate any quality or integrity issue.

• Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations. Complete all mandatory EHS training. Actively participate in accident & incident investigation and follow up. Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions.

• Basic Networking: Understanding of basic networking concepts such as TCP/IP, subnetting, and DNS.

• VPN Configuration: Familiarity with setting up and configuring VPN clients and servers.

• Network Security Basics: Basic knowledge of network security principles to protect VPN connections.

• Operating System Fundamentals: Basic skills in navigating and managing Windows and Linux operating systems.

• Firewall Basics: Understanding of basic firewall concepts and configurations.

• Network Monitoring: Basic skills in using network monitoring tools to observe network performance.

• Troubleshooting: Fundamental troubleshooting skills to diagnose and resolve network and VPN issues.

• Communication: Ability to clearly explain technical concepts to non-technical users.

• Problem-Solving mindset: Strong analytical skills to identify and resolve issues effectively.

• Teamwork: Ability to work collaboratively with colleagues and other departments.

• Adaptability: Willingness to learn new technologies and adapt to changing environments.

• Time Management: Efficiently managing time to prioritize tasks and meet deadlines.

• Customer Service: Providing excellent support and ensuring user satisfaction.

• Attention to Detail: Ensuring accuracy in configuration and troubleshooting tasks.

• Patience: Remaining calm and composed while dealing with challenging situations or users.

• Critical Thinking: Evaluating and analyzing situations to make informed decisions.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Responsibilities

• Maintaining all models specific to a modality in the assigned area,

• Performing total system level trouble-shooting on simple problems,

• Communicating clearly with end-users and department managers on equipment status; maintaining customers' satisfaction,

• Assisting in the growth and direction of business in geographic area,

• Responsible for Preventive maintenance on Warranty and PMS contracted systems,

• Responsibly completing all administration tasks on time,

• Sharing best practices,

• Maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Requirements Qualifications & Skills

• Qualified Technician/ Engineer or equivalent professional experience in medical devices. Experience in Field Service will be welcome but not mandatory,

• Technical analytical skills,

• Ability to work independently with minimum supervision, high work standards and quality,

• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills

• Fluency in English and in Greek,

• Valid driving license, active driving experience,

• High work standards and quality,

• Shows Initiative and motivation,

• Plans and organizes work effectively, self-motivated,

• Excellent communication skills, listening skills, and interpersonal skills,

• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.