דרושים Senior Customer Sales Representative ב-Ge Healthcare ב-אוסטרליה

Key responsibilities/essential functions include:

• Program Leadership: Own the end-to-end delivery of client engagements, managing scope, timelines, budgets, and outcomes across multiple solution areas.
• Client Engagement: Act as the day-to-day liaison with clients and delivery team, ensuring satisfaction, alignment, and delivery of contracted value.
• Strategic Execution: Support the development and execution of the program vision, applying critical thinking and structured problem-solving to deliver high-value solutions.
• Team Development: Lead, coach, and mentor cross-functional teams, fostering professional growth and ensuring high performance.
• Risk & Issue Management: Identify and mitigate risks, blockers, and pain points to maintain project momentum and quality.
• Change Management: Guide clients through complex transformation initiatives, ensuring adoption and measurable value realization.
• Communication & Reporting: Develop and deliver clear, concise, and impactful executive-level presentations and program updates.
• Business Development: Identify upsell opportunities and support sales efforts through subject matter expertise, client engagement, and thought leadership.

Required Qualifications:

• Bachelor’s degree
• 3+ years in consulting, advisory services, or performance improvement in a hospital or acute care setting
• 2+ years of experience in healthcare technology delivery or advisory projects
• Strong leadership and team management experience
• Proven ability to create impactful executive-level communications and presentations
• Proficiency in Microsoft Excel and PowerPoint
• Ability to travel up to 70%
• Fluency in English, including technical and healthcare terminology

Desired Qualifications:

• Master’s degree (MBA, MHA, MHS)
• Experience with data mining and analytics
• Proficiency in LEAN, Six Sigma, or Change Management methodologies
• Strong interpersonal, communication, and coaching skills
• Demonstrated business acumen and decision-making under pressure
• Proficiency in a second language (especially within the APAC region)

Essential Responsibilities (include but not limited to):

• Order Processing – Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
• Quote Management – Create customer quotes, track their progress, and follow up to ensure timely closure.
• Customer Communication – Answer customer questions from across New Zealand and Australia via phone and email.
• Cross-functional Collaboration – Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
• Returns & Credits – Manage credits and returns efficiently and accurately.
• Quality Compliance – Work in compliance with the documented quality system and report any anomalies.
• Proactive Engagement – Follow up with customers to keep them informed of ongoing activities.
• Professional Conduct – Act with professionalism, empathy, and integrity at all times.
• Adaptability – Be flexible and positive in an evolving environment.

Your Strengths Include:

• Proven experience in a similar commercial role.
• High proficiency in MS Office (speed and accuracy are key!).
• Excellent multitasking and communication skills.
• Ability to work under pressure and autonomously with minimal supervision.
• Dependable, reliable, responsible, and open to change.
• High integrity and dedication to customer satisfaction.

Highly Regarded Attributes:

• An empathetic approach to customer service.
• Previous experience with Oracle Order Management.
• Self-motivated with a proactive mindset.
• Strong rapport-building skills across all levels of the organization.
• Experience in triaging critical customer issues.
• Calm and analytical problem-solving approach.
• A positive team player contributing to a strong team culture.

This role will work closely with the ANZ GI Segment Leader & Southern Zone Product Sales Support to ensure alignment with the overall ANZ strategic plan.

Financial Performance

• Is accountable to achieve the quarterly and yearly U/S Operating Plan targets (Orders, Sales, Contribution Margin, Operating Margin) for the Northern Zone.

• Provide input to the formulation of the yearly business planning cycles for U/S product in the ANZ region.

Customer, market and Product expertise

• Continuously develop deep clinical and technical knowledge including awareness of current and future trends in healthcare technology and healthcare funding mechanisms.

• Continuously update their understanding the customers changing clinical and/or operational issues and challenges.

• Employs market research, clinical and industry trend analysis, market share and competitive analysis, win/loss tracking and price realization in developing commercial strategy for their products across the ANZ Northern Zone.

• Understand and analyze market dynamics and competition to develop business opportunities for the Product Sales teams and account teams in the Northern Zone and provide ongoing feedback to management, region and marketing teams.

• Educate, coach and direct the differentiation (position, value proposition and key messages) of U/S products. Act as referrence point to the Regional/Zone acccount teams regarding differentiation of their products. Continiously position the value of their product within the relevant GEHC care areas/disease areas.

• Know, interact and execute the strategy with Key Opinion Leaders in product relevant care areas; maintain professional relations with key customers, academia, government & administrative bodies in order to ensure understanding of needs and that GEHC product value proposition is differentiated in the minds of these key customer groups. Nurture relationships with professional society stakeholders.

• Ensure and validate up to date knowledge of product positioning and differentiation messages within their Product Sales teams as well as relevant account teams.

Team coaching

• Drives performance management within the team, providing a regular operating mechanism of feedback and coaching.

• Is responsible to regularly have “infield coaching” sessions with GI team members: for example, how differentiating and presenting the value of product and understanding the market. Provides regular, timely and productive development feedback.

• Create regular opportunities to involve the team to share best practices on opportunity management

• Is role-model to team for utilising GEHC resources and networks to create and manage opportunities

• Regularly provide updates to team on company, region product strategies and customer insights.

• Coach and assist with the differentiation of product offerings during the various stages of the sales process to actively move the customer through their decision-making process towards a successful outcome for GE.

One GEHC teamwork

• Work with the team and drive employee engagement activities to ensure retention across the zone, recognizing success, sharing best practices, providing exposure to people within the team with senior leaders within the region, products and modalities.

• Act as a role model for collaborative mindset across functions.

• Educate account team members on their product/service/solution strategy and offerings.

• Facilitate effective communication & trustful collaboration within the Zone/Product matrix organization. Share and follow-up identified leads to other product lines within own accounts and or One GEHC accounts.

Qualifications and Job Requirements:

• Bachelor Degree level.

• 7+ experience in product management or Sales / Marketing OR equivalent years of experience in progressive product or sales positions within the Healthcare industry with in-depth knowledge of healthcare market and decision makers.

• Availability to travel to other regions within ANZ (Northern zone focus) linked to specific sales opportunities as they arise and can be up to approximately 20% of the time.

• Support confereces and workshops within ANZ as part of the overall team. These events are typically after hours and on weekends.

• Exemplary people management, leadership skills, as well as sales coaching & team building skills.

• Ability to energize, develop and build rapport, collaboration and influence at all levels within an organization.

• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.

• Demonstrated a high degree of cultural EQ, ability to work across business and culturally diverse environments.

• Proficient in English, written and speaking.

• Demonstrated business management and resource allocation skills including business plan development.

• Strong knowledge of GEHC and exceptional knowledge of products and services offered within the modality.

• Strong business acumen; financial and organizational skills.

• Advanced negotiation, problem solving and influencing skills.

• Excellent presentation and interpersonal skills; able to communicate and present ideas to customers in a way that produces understanding and impact that builds effective strategic relationships.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

:

Financial Performance

• Is accountable to achieve the quarterly and yearly Product/Service P&L Operating Plan targets (Orders, Sales, Contribution Margin, Base Costs and Operating Margin and Cash (where applicable) for assigned geographical area
• Is accountable for timely and accurate forecasting of pipeline and sales per the normal reporting cycles
• Provide input to the formulation of the yearly business planning cycles for their Imaging product portfolio
• Improve customer engagement, quality installations and NPI launches through collaboration with the Project Management, Field Services and Applications teams
• Ensure and validate up to date knowledge of product positioning and differentiation messages within their Product Sales Specialist teams as well as relevant account teams.

Sales Leadership

• Directly managing Account Managers in region. Select, train, and develop personnel to optimize effectiveness
• Attract, retain, educate and develop world-class commercial talents to execute on Zone Go-to-market strategy
• Work closely with Channel Manager where relevant to develop and execute key market distribution models
• Developing and implementing sales strategies to drive organic growth in the market
• Cultivating and leveraging customer relationships at the executive level
• Development of long-term customer relationships through the ability to identify and capitalize on opportunities that immediately satisfy customer needs
• As a senior leader, ensure seamless teamwork with Service and other channels to provide total customer satisfaction
• Deploying resources to meet financial / operating objectives including orders, revenue, contribution margin, and base cost control

• Align territories to market potential and priorities and assign optimal sales resources
• Is accountable to ensure compliance and execution of the regional sales process and rules of engagement within their teams
• Is responsible to ensure that all team members utilize the required sales systems to create pipeline visibility and assist accurate forecasting
• Is responsible for driving optimal operating mechanisms to monitor and track progress of opportunities in the pipeline as well as forecasting performance against Operating Plan, with their teams
• Is responsible to drive optimal operating mechanisms to deliver on fulfillment targets and order backlog commitments
• Is responsible to communicate, execute and leverage the Variable Sales Incentive plans with their teams.

Team coaching

• Drives performance management within the team, providing a regular operating mechanism of feedback and coaching and managing the annual development system
• Is responsible to regularly have “infield coaching” sessions with each one of their team members on for example how to cover opportunities and territory, differentiating and presenting the value of product and managing opportunities. Provides regular, timely and productive development feedback
• Create regular opportunities to involve the team to share best practices on opportunity management
• Is role-model to team for utilizing GEHC resources and networks to create and manage opportunities
• Regularly provides update to team on company, region product strategies and customer insights.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare Environment, Health & Safety Policies) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications:

• Bachelor’s Degree
• Minimum of 10 years of consultative sales experience including strategic selling and negotiation
• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
• Strong communication skills to synthesize complex issues and communicate into simple messages
• Willingness and ability to travel within your specified geographic region
• You must have an active drivers licence.

Preferred Qualifications:

• Previous experience managing sales professionals
• Minimum 10 years Healthcare capital equipment sales experience
• Prior experience working for a large company in a matrix environment
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization

Roles and Responsibilities:

• Partner with cross-functional teams and business stakeholders within the region to drive SaaS product onboarding, ensuring smooth execution and adherence to best practices.

• Develop and maintain structured process maps and guidelines that facilitate efficient onboarding of digital solutions onto the SaaS platform.

• Conduct fit/gap assessments to evaluate current processes, identify efficiencies, and recommend targeted improvements.

• Establish baseline KPIs, track performance metrics, and refined success benchmarks in collaboration with key business leaders.

• Work alongside process leads to document, refine and enhance SaaS digital artifacts, ensuring they align with overarching strategic objectives.

• Ensure adherence to industry regulations, compliance frameworks, and internal governance policies while fostering continuous process enhancements.

• Engage with leadership and key stakeholders to align process standardization efforts with broader objectives.

• Continuously monitor process performance, provide data-driven insights, and support ongoing refinements to enhance SaaS onboarding effectiveness.

• Collaborate with process analysts to maintain accurate documentation and improve visibility using tools like Celonis.

Required Qualifications:

• Bachelor's degree in Business, Engineering, or a related field (Master's degree preferred).

• Minimum 3 years of experience in process improvement, digital transformation, or SaaS onboarding

• Strong analytics skills with demonstrated expertise in defining, measuring, and refining KPIs to evaluate process effectiveness.

• Great communication and leadership skills

• Proven experience in process improvement and digital transformation, with a strong track record of leading successful projects.

Desired Characteristics:

• Hands-on experience with process mapping, business process optimization methodologies and data driven decision making frameworks.

• Familiarity with SaaS platforms, digital onboarding best practices, and enterprise-wide process management

• Exposure to process mining tools such as Celonis is an advantage.

• A proactive problem solver with a keen ability to identify opportunities for process enhancements and stakeholder management.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

:

Financial Performance

• Is accountable to achieve the quarterly and yearly Product/Service P&L Operating Plan targets (Orders, Sales, Contribution Margin, Base Costs and Operating Margin and Cash (where applicable) for assigned geographical area
• Is accountable for timely and accurate forecasting of pipeline and sales per the normal reporting cycles
• Provide input to the formulation of the yearly business planning cycles for their Imaging product portfolio
• Improve customer engagement, quality installations and NPI launches through collaboration with the Project Management, Field Services and Applications teams
• Ensure and validate up to date knowledge of product positioning and differentiation messages within their Product Sales Specialist teams as well as relevant account teams.

Sales Leadership

• Directly managing Account Managers in region. Select, train, and develop personnel to optimize effectiveness
• Attract, retain, educate and develop world-class commercial talents to execute on Zone Go-to-market strategy
• Work closely with Channel Manager where relevant to develop and execute key market distribution models
• Developing and implementing sales strategies to drive organic growth in the market
• Cultivating and leveraging customer relationships at the executive level
• Development of long-term customer relationships through the ability to identify and capitalize on opportunities that immediately satisfy customer needs
• As a senior leader, ensure seamless teamwork with Service and other channels to provide total customer satisfaction
• Deploying resources to meet financial / operating objectives including orders, revenue, contribution margin, and base cost control

• Align territories to market potential and priorities and assign optimal sales resources
• Is accountable to ensure compliance and execution of the regional sales process and rules of engagement within their teams
• Is responsible to ensure that all team members utilize the required sales systems to create pipeline visibility and assist accurate forecasting
• Is responsible for driving optimal operating mechanisms to monitor and track progress of opportunities in the pipeline as well as forecasting performance against Operating Plan, with their teams
• Is responsible to drive optimal operating mechanisms to deliver on fulfillment targets and order backlog commitments
• Is responsible to communicate, execute and leverage the Variable Sales Incentive plans with their teams.

Team Coaching

• Drives performance management within the team, providing a regular operating mechanism of feedback and coaching and managing the annual development system
• Is responsible to regularly have “infield coaching” sessions with each one of their team members on for example how to cover opportunities and territory, differentiating and presenting the value of product and managing opportunities. Provides regular, timely and productive development feedback
• Create regular opportunities to involve the team to share best practices on opportunity management
• Is role-model to team for utilizing GEHC resources and networks to create and manage opportunities
• Regularly provides update to team on company, region product strategies and customer insights.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare Environment, Health & Safety Policies) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications:

• Bachelor’s Degree
• Minimum of 10 years of consultative sales experience including strategic selling and negotiation
• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
• Strong communication skills to synthesize complex issues and communicate into simple messages
• Willingness and ability to travel within your specified geographic region
• You must have an active drivers licence.

Preferred Qualifications:

• Previous experience managing sales professionals
• Minimum 10 years Healthcare capital equipment sales experience
• Prior experience working for a large company in a matrix environment
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization

• Meet sales targets and develop effective strategies. Setting clear goals, monitor progress, and adjust strategies as needed.
• Engage with Stakeholders and Key Decision-Makers. Understand their needs and goals by tailoring your approach to address specific challenges and objectives.
• Provide Product Support. Have a deep understanding of products and their applications. Offer training, resources, and responsive support to customers including pre-sale activity.
• Protect and Gain Market Share . Understand competition and market trends using data insights, differentiate offerings, and build strategic partnerships.
• Manage the Entire Sales Process . Oversee the sales process from initial consultation to closing. Being in control of every step, ensuring a smooth and effective process that underpins accurate forecasting.
• Team Collaboration. Work closely with colleagues to share insights, support each other, and leverage diverse skills.

• This role requires advanced experience in successful capital equipment sales within an acute care hospital setting.
• Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• Have strong foundational business acumen.
• Skilled in utilizing CRM tools and dedicated to fulfilling all record-keeping requirements.
• This role involves extensive travel and significant customer field activities.

• At GE Healthcare, we value colleagues who are naturally curious and empathetic. Asking questions whilst having the ability to view situations through the lens of others, when combined with critical thinking, supports a collaborative environment that enables problem finding and solving.
• Have deep knowledge as an expert consultant, to lead with confidence and assurance with an ability to inspire close collaborative work.
• Values the benefits of seeking out new knowledge and information to develop self and skills.
• Open to receiving feedback and coaching to achieve success
• Strong oral and written communication skills.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!