דרושים Field Service Engineer ב-Ge Healthcare ב-אוסטרליה

Responsibilities

• Contribute to achieving Operating Plan targets for service revenue, profit margin, and equipment sales.
• Ensure pricing compliance to maximise profitability and maintain commercial discipline.
• Accurately forecast orders and sales through effective opportunity management in GE HealthCare’s CRM tools.
• Support tender submissions by preparing service offering content and pricing in collaboration with commercial and legal teams.
• Develop strategic business plans for assigned accounts and territory, including opportunity development, competitive positioning, and performance targets.
• Build and maintain strong customer relationships, collaborating with equipment sales teams to strengthen account engagement.
• Monitor and communicate market trends and competitor activity, and lead the development of counter-strategies.
• Own and resolve service contract-related customer queries in coordination with internal teams.
• Prepare for customer meetings and performance reviews, including data reporting and presentations.
• Stay current with product, customer, and market knowledge through ongoing training.
• Collaborate with product teams to ensure customer satisfaction and commercial success.
• Understand customer challenges and develop innovative, tailored service solutions.
• Manage the service contract opportunity funnel to maximise win rates.
• Lead the contractual process, including negotiation and coordination with legal and commercial stakeholders to minimise risk.
• Identify and develop new opportunities, working with sales leaders to grow the upgrade pipeline.
• Maintain accurate opportunity records and ensure order and configuration quality at entry.
• Estimate delivery timelines based on production schedules to meet customer expectations and enhance satisfaction.

Quality Specific Goals

• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE HealthCare Environment, Health & Safety Policies) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications/ Requirements

• Tertiary qualifications in business, marketing, product management or related field of study, with a minimum of 5 years’ experience in marketing, commercial or product management roles
• Strong business acumen and domain expertise in GE HealthCare products and market dynamics in ANZ
• Ability to develop and execute priorities aligned with strategy
• Strong presentation skills and understanding of selling skills and CRM utilisation to drive revenue
• Excellent analytical, interpersonal, influencing skills with the ability to communicate with employees and customers at all levels
• Experience in operating in a cross-functional matrix team, both at a local and regional level
• Experience as a change agent and process-oriented individual

Desired Characteristics

• Exceptional communication and interpersonal skills.
• Ability to navigate and influence within a complex organizational structure.
• Proactive and innovative approach to problem-solving.
• Prior experience working for a large company in a matrix environment
• Demonstrated ability to energize, develop, and build rapport at all levels within an organisation

Essential Responsibilities

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
• 2+ years previous experience working with Cyclotron and/or Medical Diagnostic Imaging products, or relevant equivalent industry experience
• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
• Ensure timely completion of Field Modification Instructions (FMI’s).
• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
• The Field Service Engineer retains ownership of the problem until it is resolved.
• The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
• Keep management and commercial account managers fully aware of all developments in the installed base.
• Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
• Report regularly to management in accordance with reporting guidelines/procedures.
• Complete other assignments and projects as directed.
• Follow the alert procedure for system down.
• Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
• Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
• Accurately complete and lodge all service documentation in a timely manner within company guidelines.
• Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
• Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective.

Quality Specific Goals:

• Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely job dispatch closure and send customer reports as required by company guidelines.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications & Requirements

• Technical capability and willingness to work on GE HealthCare medical imaging/medical diagnostic products.
• Knowledge and prior experience working on cyclotron is highly desirable
• Knowledge and experience working in CT, PET, Nuclear Medicine or Xray would be desirable
• Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
• Relevant licenses as required by Federal or State Legislation (eg: Electrical/Radiation Licenses), Work Cards (eg: White Card) andAustralian Drivers licence (Class C minimum)
• The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

Vaccine for Preventable Diseases

• Depending on location, some states have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
• GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
• To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.
• You may be required to provide evidence for current COVID-19 vaccination status and other VPD's as required

Desired Characteristics

• Experience working with electronic systems in the medical industry
• Ability to work in a hospital/clinical environment
• Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills across all modalities.
• Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
• Strong commitment and experience working within strict workplace safety standards and guidelines.
• Solid fault-finding and problem-solving techniques.
• Demonstrated ability/experience working on various computer networking systems.
• Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.
• Strong and demonstrable interpersonal skills / customer relationship management abilities.
• Strong ability to communicate often complex technical issues to the customer in an “easy to understand" manner.
• Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
• High work standards, quality, strong work ethic.
• Ability to travel is essential for business or training purposes.
• Occasional (but infrequent) travel interstate and/or overseas may be required
• Working overtime as required

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

• Ensure timely completion of Field Modification Instructions (FMI’s).

• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

• The Field Service Engineer retains ownership of the problem until it is resolved.

• The Field Service Engineer must keep the customer, SFE, and service delivery manager (SDM) informed on progress.

• Keep management and commercial account managers fully aware of all developments in the installed base.

• Manage time appropriately based on job urgency, part availability, and customer expectations.

• Continuous learning mindset with the goal of proficiency in multiple modalities.

About You

You want to know the why, and do this without judgement and keeping an open mind. We will expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a “self-starter” and can take initiative. Sometimes you just have to figure things out and not be afraid to ask questions until you get to the right person or answer! Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.

• Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade

• Experience working on Ultrasound and LCS Medical Equipment is preferred

• The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

• Excellent organizational and time management skills

• The ability to travel across the Pacific Islands and NZ if required

• Compliance with vaccination mandates is mandatory

• A valid drivers license is a must

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Leadership

• Sets the vision and operational tactics to develop and build a leading Field Operations team, across the various product modalities.

• As an integral part of ANZ Services team, lead and participate in local, regional and global initiatives and projects over and above the role as needed or required to help drive culture, quality and velocity for our customers and front-line teams.

• Actively seek out market and customer drivers to ensure the business adapts quickly and capitalises on shifting trends in Service delivery.

• Coach, manage, mentor and influence individuals and team directly or indirectly, to drive overall accountability, ownership, and progress against goals.

• Ensure team has the right talent, operational structures, and ownership in place to lead, coach and develop Service field teams to deliver outstanding customer experience.

• Create operating mechanisms to ensure the right metrics are in place which reflect the health of the teams and ensure an operating rhythm is in place with the individual team members to review exceptions and address outliers in a timely manner.

• Collaborate with peers in the Service Organisation, Functional teams and Sales teams to drive and execute on key business priorities and drive a customer first approach to resolving issues.

• As part of the role, you will unlock the potential in your people and contribute to their ongoing improvement and growth.

Customer Support

• Utilise and drive financial, operational, and customer-centric metrics which demonstrate the health of the Field Operations delivery model in supporting our customers and financial commitments to the business.

• Develop and manage professional relations with key customers to deepen understanding of customer challenges and needs in order to provide solutions

• Work with Technical Operations Leader, Service Operations Specialist and functional teams to drive detailed investigations and actions for customer satisfaction opportunities and continually implement process changes to improve customer satisfaction.

• Work with supporting teams such as Service Support Operations Centre, Logistics, PMO, Applications, Sales, and Product Specialists to ensure processes are in place to manage successful and timely hand-offs between teams and customer experience is seamless and positive.

• Lead the collaboration with Sales team on customer communication, escalations, and opportunities for through life support activities of customers equipment.

• Supporting the commercial activities for key accounts by providing account-based feedback via the Field teams which assist GEHC to better meet the needs of customers.

• Support tender and request for quote submissions as required.

Operations Rigour

• Drive processes for timely escalations – Customer Satisfaction Opportunities (CSO), Quality PQM, Part returns, Dead On Arrival. Lead the region by ensuring representation from a technical and field standpoint for any global / regional calls related to quality / CSO’s.

• Lead adherence to field processes such as parts ordering and return, Service Request (SR) rigour, primary FE/site alignment, On Call and Overtime management, Tools and Test Equip compliance and calibration etc.

• Lead initiatives to improve overall speed and quality of response to customers.

• Lead processes to complete customer servicing in a timely manner adhering to the mandatory quality and compliance procedures.

• Work with Project Management Officer (PMO) on installations and ensure timely delivery of system to customers.

• Implement new tools and processes as required to drive efficiency and effectiveness.

• Participate in overall operating mechanisms and metrics with the view to drive operational rigour in the organisation, spanning all areas of the operation including but not limited to field efficiency, customer satisfaction, productivity, back-office efficiency, financials, and quality.

• Management Field Modification Instruction execution(FMI), expense approval, field inspections and escalate issues as required to the Management team.

• Be actively involved in change projects that impact the FE team and ensure seamless implementation of any changes for the FE team

• Continue to influence the increase in remote connectivity and field remote fix rate. Liaise /consult with the OLE team to ensure equipment connected to allow remote support.

• Liaise / consult with the Regional Support Engineer to ensure Field Teams have the right skill sets for the tasks at hand, ensure fast resolution of escalations

• Work with Service Operations Specialist, the Support Operation Centre, PM Planning team and others to ensure resources are allocated efficiently

• Maintain clean install-base data and liaise with Service commercial team to maintain sanitized contract data.

• Drive non-contract revenue in collaboration with the Service commercial team.

• Work with Service commercial team to grow contract revenue

• Share best practices with other Service Delivery Managers

Talent development, training and workforce planning

• Working with Training Co-Ordinator and Technical Operations team, develop a wholistic competency and training plan for the teams. Identify technical and non-technical training and/or competency gaps and put in place a training plan by modality/geography to improve field coverage.

• Work with Technical Operations, Regional Support Engineers, and the Field Service Operations teams to set up and operationalize service partners/ contractors as required.

• Conduct and lead regular talent reviews of team and ensure “ready now” candidates in all field, roles. Actively work with our HR partners to strengthen and develop the talent for teams

• Develop an approach in supporting the install base through resourcing the region effectively to drive profitability and efficiency.

• Develop and lead appropriate operating mechanisms to ensure performance of function is optimised and reported appropriately.

• Regularly provide updates, including regular communication to the business via various written, recorded, live presentations / updates to ensure visibility of the function across region.

• Coach and mentor field teams on process improvement, soft skills, iCommunicate and other related methodologies.

• Create regular opportunities to involve the team to share best practices on opportunity management and how to maximize total GEHC portfolio.

• Create a calendar of regular team meetings to ensure effective communication amongst team members and management.

• Regularly provide updates to team on organizational changes, commercial strategy and customer insights and business metric implementing training and education

Compliance

• Ensure team have appropriate regulatory licenses for the work being carried out.

• Ensure tools, test equipment, EHS protective gear are calibrated and safe to use

• Create and drive a culture of safety and compliance within the team. Including EHS training and inspections on time completion

• Implement programs like safety inspection, Take 2, defensive driving etc. to drive safety awareness to meet and exceed our employer obligations for our staff.

• Create and drive a culture of safety and compliance within the team by …

  • Completing all required safety inspections on time

  • Including a safety topic in team meetings

  • Encourage near miss reporting and follow up and correct any widespread deviations.

• Partner with Quality Assurance, Regulatory Affairs, Product, PMO and Service team to drive traction on the topics including but not limited to:

  • Install and Site Readiness checklists.

  • Radiation and Electrical licensing.

  • Electrical Safety compliance.

  • FMI process execution.

  • SR Quality.

  • Tools and Test Equip calibration and compliance.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality and Compliance training within the defined deadlines.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.

• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.

• Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.

• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

• Responsible for 100% compliance on teams EHS goals and metrics.

Healthcare Sector Australia - Vaccine for Preventable Diseases

• Australian States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.

• GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.

• To ensure your risk is minimised, you may be required to provide evidence of immunity/vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.

• Bachelor’s degree or equivalent (advanced trade with 10yrs' + experience)

• Technical leadership, operational or management experience in an engineering/ IT or technical discipline

• Experienced in Field Service

• LEAN/Six Sigma green belt certification (or higher)

• Demonstrated experience leading multi-functional teams in a broad geographic area to achieve business goals

• Prior experience leading and coaching leaders.

• Demonstrated Lean / Six sigma experience within an operational context.

• Strong communication skills to synthesize complex issues and communicate into simple messages.

• Excellent problem solving and decision-making thinking skills, demonstrated with practical examples.

• Strong ability to influence and lead without authority in a matrix organization.

• Strong willingness to learn required software platforms (Spotfire, Salesforce, excel and others)

• Willingness and ability to travel within your specified geographic region.

• Strong understanding of value drivers, strategic alignment and financial acumen.

• Demonstrated ability to energize, develop, and build rapport at all levels within an organization.

• Exceptional skills as a change agent and process oriented individual.

• Team oriented with a customer satisfaction mindset

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

• Ensure timely completion of Field Modification Instructions (FMI’s).

• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

• The Field Service Engineer retains ownership of the problem until it is resolved.

• The Field Service Engineer must keep the customer, SFE, and service delivery manager (SDM) informed on progress.

• Keep management and commercial account managers fully aware of all developments in the installed base.

• Manage time appropriately based on job urgency, part availability, and customer expectations

• Continuous learning mindset with the goal of proficiency in multiple modalities.

You have a natural curiosity and every interaction you have is to “seek to understand”. You want to know the why, and do this without judgement and keeping an open mind. We will expect you to embody our Leadership Behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.

Vaccine for Preventable Diseases

GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.

To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.

• 5+ years Field Service experience

• Electronic/ Electrical Engineering, Biomedical Engineering, Electronics Technician or equivalent electrical trade

• The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

• Excellent organizational and time management skills

• Compliance with vaccination mandates is mandatory

• A valid drivers license is a must

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

• Be a business partner to the ANZ Commercial teams working collaboratively to develop, communicate and drive the portfolio programs for both at initial sale and during the lifecyle of the equipment.

• Develop and implement accessory product strategies that meet the needs of the imaging market and drive growth.

• Develop and manage relationship with key local & global suppliers, sourcing products to expand the portfolio and drive business, and abide by Government regulations.

• Create and maintain product roadmaps for service Imaging products.

• Work with cross-function teams to review market trends and build new product offerings guided by customers needs.

• Collaborate with Equipment product management teams to ensure alignment of service product strategies with overall product portfolio strategies.

• Drive the performance of the product portfolio, including revenue growth and profitability.

• Manage the product life cycle, including product updates, enhancements, and end-of-life.

• Lead, maintain and update opportunity funnel to drive quarterly operating plan

• Provide quotations in a timely basis, maintain price books, and quoting systems for product portfolio

• Develop pricing strategies and models for service products

• Supporting tender submission for the portfolio

• Monitor, measure and report/present growth program outcomes versus operating plan to senior leadership team

• Completing on-site demonstrations and installations and ensuring commercial and field teams are trained as required.

• Lead the training programs for product range with internal and external stakeholders.

• Adhere to and uphold highest standards of compliance to relevant international and local Regulatory and GE Healthcare Promotional Codes

• Adhere to all applicable GE and GE Healthcare compliance policies, codes, and training requirements

• Identify and report any quality or compliance concerns and take immediate corrective action as required

• Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

• Complete all planned Quality and Compliance training within the defined deadlines

• Maintain knowledge of and understand all applicable Global and Regional Privacy and Anti-Competition Policies and operate within them to ensure that no company policy or Local/ Int’l Law is broken

• Maintain knowledge of and understand all applicable Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or local / Int’l Law is broken

• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System

• Tertiary qualifications in business, marketing, product management or related field of study, preferably in the Imaging field with a minimum of 3-5 years experience in a marketing, commercial, product management or operations/clinical role

• Strong business acumen and domain expertise in imaging/radiology market dynamics and ANZ macro environment

• Commercial, marketing or operations experience in managing product portfolio or segment or region

• Excellent analytical, interpersonal, influencing skills with the ability to communicate with employees and customers at all levels

• Willingness to work as part of a team and actively contribute to continuous improvement initiatives.

• A calm and analytical approach to problem-solving (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

• Ability to manage multiple priorities and meet deadlines

• Demonstrate ability to drive results and achieve goals

• Excellent verbal and written communication skills and a good command of English

• Ability to work in a cross-functional matrix team across ANZ

• Team oriented with a customer satisfaction and employee experience mindset

• Ability to manage self and tasks in a mature and timely manner, prioritizing effectively.

• Willingness to be flexible/adapt to changing work environments

• Thrive in a fast-paced, dynamic business environment

• Ability to synthesize complex issues and communicate in simple messages

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary + bonus + car allowance

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

• Life insurance & Income Protection (if you join our default super fund)

• Corporate discount for Medibank private health insurance

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

• Ensure timely completion of Field Modification Instructions (FMI’s).

• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

• The Field Service Engineer retains ownership of the problem until it is resolved.

• The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.

• Keep management and commercial account managers fully aware of all developments in the installed base.

• Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.

• Report regularly to management in accordance with reporting guidelines/procedures.

• Complete other assignments and projects as directed.

• Follow the alert procedure for system down.

• Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.

• Work within the defined responsibilities as documented in GE HealthCare Spirit and Letter Commitment Form to ensure compliance.

• Accurately complete and lodge all service documentation in a timely manner within company guidelines.

• Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.

• Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective.

Quality Specific Goals

• Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

• Ensure timely job dispatch closure and send customer reports as required by company guidelines.

• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

• Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade

• Relevant licenses as required by Federal or State Legislation (eg: QLD restricted Electrical Licenses) and Work Cards (eg: White Card)

• The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

• Technical capability to work on imaging Medical Equipment preferred.

• Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills acrossCCS specific to Ultrasound and patient care solutions.

• Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.

• Strong commitment and experience working within strict workplace safety standards and guidelines.

• Solid fault-finding and problem-solving techniques.

• Demonstrated ability/experience working on various computer networking systems.

• Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.

• Strong and demonstrable interpersonal skills / customer relationship management abilities.

• Strong ability to communicate often complex technical issues to the customer in an “easy to understand" manner.

• Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.

• High work standards, quality, strong work ethic.

• Ability to travel is essential for business or training purposes.

• Working overtime as required.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

• Life insurance & Income Protection (if you join our default super fund)

• Corporate discount for Medibank private health insurance