דרושים Field Services Engineer-diagnostic Imaging ב-Ge Healthcare ב-Australia, Melbourne

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

• Ensure timely completion of Field Modification Instructions (FMI’s).

• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

• The Field Service Engineer retains ownership of the problem until it is resolved.

• The Field Service Engineer must keep the customer, SFE, and service delivery manager (SDM) informed on progress.

• Keep management and commercial account managers fully aware of all developments in the installed base.

• Manage time appropriately based on job urgency, part availability, and customer expectations.

• Continuous learning mindset with the goal of proficiency in multiple modalities.

About You

You want to know the why, and do this without judgement and keeping an open mind. We will expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a “self-starter” and can take initiative. Sometimes you just have to figure things out and not be afraid to ask questions until you get to the right person or answer! Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.

• Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade

• Experience working on Ultrasound and LCS Medical Equipment is preferred

• The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

• Excellent organizational and time management skills

• The ability to travel across the Pacific Islands and NZ if required

• Compliance with vaccination mandates is mandatory

• A valid drivers license is a must

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Roles and Responsibilities:

• Partner with cross-functional teams and business stakeholders within the region to drive SaaS product onboarding, ensuring smooth execution and adherence to best practices.

• Develop and maintain structured process maps and guidelines that facilitate efficient onboarding of digital solutions onto the SaaS platform.

• Conduct fit/gap assessments to evaluate current processes, identify efficiencies, and recommend targeted improvements.

• Establish baseline KPIs, track performance metrics, and refined success benchmarks in collaboration with key business leaders.

• Work alongside process leads to document, refine and enhance SaaS digital artifacts, ensuring they align with overarching strategic objectives.

• Ensure adherence to industry regulations, compliance frameworks, and internal governance policies while fostering continuous process enhancements.

• Engage with leadership and key stakeholders to align process standardization efforts with broader objectives.

• Continuously monitor process performance, provide data-driven insights, and support ongoing refinements to enhance SaaS onboarding effectiveness.

• Collaborate with process analysts to maintain accurate documentation and improve visibility using tools like Celonis.

Required Qualifications:

• Bachelor's degree in Business, Engineering, or a related field (Master's degree preferred).

• Minimum 3 years of experience in process improvement, digital transformation, or SaaS onboarding

• Strong analytics skills with demonstrated expertise in defining, measuring, and refining KPIs to evaluate process effectiveness.

• Great communication and leadership skills

• Proven experience in process improvement and digital transformation, with a strong track record of leading successful projects.

Desired Characteristics:

• Hands-on experience with process mapping, business process optimization methodologies and data driven decision making frameworks.

• Familiarity with SaaS platforms, digital onboarding best practices, and enterprise-wide process management

• Exposure to process mining tools such as Celonis is an advantage.

• A proactive problem solver with a keen ability to identify opportunities for process enhancements and stakeholder management.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.

• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

• Ensure timely completion of Field Modification Instructions (FMI’s).

• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

• The Field Service Engineer retains ownership of the problem until it is resolved.

• The Field Service Engineer must keep the customer, SFE, and service delivery manager (SDM) informed on progress.

• Keep management and commercial account managers fully aware of all developments in the installed base.

• Manage time appropriately based on job urgency, part availability, and customer expectations.

• Continuous learning mindset with the goal of proficiency in multiple modalities.

About You

You want to know the why, and do this without judgement and keeping an open mind. We will expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a “self-starter” and can take initiative. Sometimes you just have to figure things out and not be afraid to ask questions until you get to the right person or answer! Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.

• Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade

• Experience working on Ultrasound and LCS Medical Equipment is preferred

• The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)

• Excellent organizational and time management skills

• The ability to travel across the Pacific Islands and NZ if required

• Compliance with vaccination mandates is mandatory

• A valid drivers license is a must

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

• Achieve sales and orders volumes at the target prices in assigned accounts/territory

• Build relationships, develop a business strategy, and maximize business opportunities for all Radiology products & services within your radiology accounts

• Represent GEHC Radiology and act as a primary customer point of contact in the allocated radiology accounts

• Provide on-going feedback to Product teams, Service, and Marketing

• Leverage cross functional and multi-product teams to achieve results through effective project proposals, negotiations, and contracts

• Grow GE HealthCare’s share of customer investments in capital and operational expenditures

• Develop & maintain a high level of customer satisfaction through consistent, high-quality interactions with customer management

• Build long term strategic alliance with the portfolio of your accounts to continue to add value, and promote Service offerings to identify and escalate commercial service needs to drive customer satisfaction

• In cooperation with Product and Marketing teams, drive GEHC radiology marketing events in assigned territory

• Be aware of segmentation and apply relevant product benefits to each client’s segment

• Leverage Product Specialists, Service Account Managers and other Company resources to provide the necessary technical, clinical and business content to create a competitive differentiation

• Coordinate GE HealthCare team on assigned accounts to deliver solutions that meet or exceed customer expectations

• Follow all applicable GEHC policies, procedures and operating mechanisms. Proactively participate in company initiatives depending on organizational needs and as proposed by leadership

• Ensure knowledge of and compliance with Quality, Regulatory, integrity and company policies.

• Bachelor’s Degree or minimum 3 years of selling experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physics) or Life Sciences field

• Previous experience in the Healthcare Industry, ideally in an Account Management position

• Ability to interface with both internal team members and external customers as part of solutions-based sales approach

• Ability to energize, develop and build rapport at all levels within an organization

• Strong capacity and drive to develop career

• Excellent verbal and written communication skills in local language as well as good command of English

• Ability to synthesize complex issues and communicate in simple messages

• Demonstrate organizational skills

• Strong negotiation & closing skills

• Solid presentation skills

• Ability to travel both domestically and international where required

• Valid motor vehicle license

• Proven and progressive previous experience insales/services/promotionto C-suite and technical decision makers e.g. CEOs, Strategic Planning Directors, Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff (Anesthesiology, Radiology, Intensive care, Nuclear Physicists etc.)

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

• Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.

• Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.

• Ensure timely completion of Field Modification Instructions (FMI’s).

• Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).

• The Field Service Engineer retains ownership of the problem until it is resolved.

• The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.

• Keep management and commercial account managers fully aware of all developments in the installed base.

• Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.

• Report regularly to management in accordance with reporting guidelines/procedures.

• Complete other assignments and projects as directed.

• Follow the alert procedure for system down.

• Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.

• Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.

• Accurately complete and lodge all service documentation in a timely manner within company guidelines.

• Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.

• Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective.

• A job at this level requires good interpersonal and communication skills. As a customer facing role, the Engineer must develop strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

• This role requires experience as a Field Service Engineer.

• Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

• Strong oral and written communication skills.

• Ability to document, plan, market, and execute programs.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary + bonus + car allowance or company car

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!