דרושים Technical Product Manager Sdwan ב-Fortinet ב-United States, Sunnyvale

As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.

Responsibilities

• Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.
• Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.
• Recreate customer-reported issues in lab environments to validate findings and confirm resolutions.
• Recommend configuration changes or upgrades based on technical assessments and best practices.
• Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets.
• Perform live troubleshooting on customer systems, working collaboratively with customer IT staff.
• Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed.
• Participate in the weekend/holiday on-call rotation.
• Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.

Required Skills & Experience

• Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.
• Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).
• Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).
• Linux/Unix system administration experience, including CLI-based troubleshooting.
• Working knowledge of Windows systems and AD/LDAP integration.
• Experience with virtualization platforms and cloud-based deployments is a plus.
• Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues.
• Hands-on experience with FortiNAC or similar NAC products is a plus.
• Scripting or automation experience (e.g., Python, Bash) is a plus.
• Excellent communication and customer service skills.
• Fluency in both spoken and written English.
• Proficiency in Spanish is a strong plus.

Qualifications

• Bachelor’s degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience).
• Minimum 5 years of technical support, network engineering, or security operations experience.

Responsibilities:

• Responsible for QoQ revenue growth within selected partner accounts
• Must engage and support our partners in activities facilitating revenue growth
• Responsible for the onboarding and enablement of our partners on products
• Responsible for promoting and driving Marketing success within Channel community
• Responsible for understanding our partners’ business models/structures
• Responsible for qualifying and on-boarding net-new partners.
• Must manage and drive partner pipelines
• Must align activity with Field Channel Account Managers as well as Direct Selling Teams
• Must serve as first point of contact for selected partners
• Must capture mindshare within partner accounts

Required Skills:

• Experience building business with partners from an inside position
• Experience in driving revenue growth within a Channel model
• Exceptional listening skills
• Exceptional communication skills via telephone
• Experience with channel sales in networking or security sector
• Must have experience in working in a fast pace environment with revenue responsibilities.
• Excellent presentation skill
• Excellent writing skills
• 2=3 years of applicable experience

Education:

• College or University degree required

Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $134,000 - $180,000 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

• Gain a deep understanding of the FortiCNAPP platform, cloud environments, security best practices, and the DevOps ecosystem in which our customers operate.
• Lead customer onboarding (kickoff, technical implementation, product overview, etc.) for assigned customers.
• Develop a comprehensive understanding of the business challenges facing your customers and how FortiCNAPP can address those challenges.
• Conduct 1:1 success sync with larger customers on a bi-weekly or monthly basis to share best practices & present new features relevant to their use cases
• Identify upsell opportunities within accounts & collaborate with AM/SE to close them.
• Collaborate with experts within Customer Success, Technical Support, Product Management and Engineering to solve customer issues.
• Gather feature requests from customers and relay that feedback to the Product Management team.
• Monitor and drive key performance metrics such as Adoption, Value Realization, Consumption, Customer Engagement & Satisfaction.

• A minimum of 5 years work experience in technical account management, product and adoption focused customer success, within the security and/or cloud computing domains.
• Hands-on experience with platforms built on Public and Private Clouds (AWS, GCP or Azure). Cloud Certifications are a plus.
• Familiarity with concepts of Enterprise security and compliance frameworks.
• Knowledge of Infrastructure Automation tool concepts (Terraform, CloudFormation, Ansible etc.)
• Proven ability to drive business value for customers as a trusted advisor.
• Strong project management skills, ability to multi-task and work in a dynamic environment.
• Experience in handling customer escalations, managing customer expectations, and driving successful resolutions

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

• Support and troubleshooting on the wireless and switching range of Fortinet products
• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and initial analysis of packet trace information
• Recommend corrective actions based on analysis
• Provide customer education where needed due to gaps in networking, product knowledge etc
• Consultation of technical documentation, bulletins and release notes for known problems
• Reproduction of customer environments on lab equipment
• Follow up on technical cases including proper escalation and management of the case until case closure.
• Manage customer communications and expectations until the closure of each case

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Experience in a technical support role in a networking/security company or equivalent education
• Strong understanding of WiFi 802.11 networks, 4G LTE experience.
• Strong understanding of TCP/IP, routing protocols, L2/L3 switches
• Experience with security products firewalls, IPSec, IDS/IPS, WIDS
• Strong troubleshooting and problem solving skills
• Extensive working knowledge of Windows, MACOs,UNIX or Linux
• Previous call center experience, preferably supporting data networking products and/or security products is desirable.
• Strong English skills both written and verbal.

Educational Requirements:

Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

In this key role, you will manage and drive direct sales engagements into the Commercial vertical and strategic partners. Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers and leverage these during the sales process. Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work. Negotiate terms of business with clients to achieve win/win results that provide the basis for strong ongoing relationships.

Responsibilities:

• Generating Enterprise business opportunities and managing the sales process through to closure of the sale.
• Achievement of agreed quarterly sales goals.
• Generate a sales pipeline, qualifying opportunities, and accurately forecast pipeline.

Required Skills

• Proven ability to sell solutions to the Enterprise vertical.
• A proven track record of quota achievement and demonstrated career stability
• Experience in closing large deals.
• Excellent presentation skills to executives & individual contributors
• Excellent written and verbal communication skills
• A self-motivated, independent thinker that can move deals through the selling cycle
• Minimum 8 years sales experience.
• Minimum 3 years selling enterprise network security products and services.
• Candidate must thrive in a fast-paced, ever-changing environment.
• Competitive, Self-starter, Hunter-type mentality.
• The Named Account Manager is required to customarily and regularly work outside of their office or home office engaged in selling, including travel as needed to make a sale.

Education

• BS or equivalent experience

Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $236,000 - $380,000 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

Responsibilities:

• Lead and mentor a team of CAMs: Lead by example, demonstrating strong character, integrity, and teamwork while providing coaching, guidance, and performance feedback to the team to ensure they meet their objectives.
• Oversee reseller partnerships: Manage partnerships in accordance with Fortinet's channel programs and policies.
• Enable partners: Motivate, educate, and train authorized partners on Fortinet's products, programs, technologies, and selling strategies.
• Contribute to revenue targets: Meets DLB (distributed-led business) revenue growth goals for the region.
• Develop business plans: Build business plans that focus on increasing market penetration, promoting the full Fortinet portfolio, and align with both Fortinet and our partner’s objectives.
• Drive Fortinet's position in the market: Promote the company's standing as a leader in cybersecurity through the partner community.
• Manage partner relationships: Build strategic relationships with partner executives and key stakeholders to grow mindshare and revenue.
• Track and measure success: Generate detailed, clear, and accurate forecasts, data analysis, and KPI reporting.
• Collaborate: Work cross-functionally with Fortinet's field sales leadership, engineering team, and authorized distributors to align efforts and drive growth.
• Ability to travel up to 50%.

Required Skills

• People management experience: 2+ years of experience managing, mentoring, and retaining a high-performing channel sales team.
• Track record of success: History of achieving sales targets and driving revenue growth through channel partners.
• Strategic business planning: Expertise in creating and executing business plans focused on market penetration and meeting revenue targets.
• Communication and interpersonal skills: The ability to communicate clearly and build strong relationships with partners, team members, and internal stakeholders is essential.
• Industry knowledge: A deep understanding of the cybersecurity market and Fortinet's product portfolio is required for motivating and training partners.
• Adaptability and problem-solving: The manager must be able to adapt to a fast-paced environment and resolve conflicts that arise in the partner channel.
• Channel knowledge: Experience working in a two-tier distribution channel sales partner model.
• Deep knowledge of Microsoft Office suite of tools (particularly MS Excel).
• Knowledge of Salesforce.com and Tableau (preferred).
• Master’s degree in business administration, marketing or related field (preferred).

Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $180,000 - $280,000 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

Job Summary
As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments.

Responsibilities

• Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis.
• Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity.
• Recreate customer-reported issues in lab environments to validate findings and confirm resolutions.
• Recommend configuration changes or upgrades based on technical assessments and best practices.
• Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets.
• Perform live troubleshooting on customer systems, working collaboratively with customer IT staff.
• Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed.
• Participate in the weekend/holiday on-call rotation.
• Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions.

Required Skills & Experience

• Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation.
• Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching).
• Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.).
• Linux/Unix system administration experience, including CLI-based troubleshooting.
• Working knowledge of Windows systems and AD/LDAP integration.
• Experience with virtualization platforms and cloud-based deployments is a plus.
• Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues.
• Hands-on experience with FortiNAC or similar NAC products is a plus.
• Scripting or automation experience (e.g., Python, Bash) is a plus.
• Excellent communication and customer service skills.
• Fluency in both spoken and written English.
• Proficiency in Spanish is a strong plus.

Qualifications

• Bachelor’s degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience).
• Minimum 5–8 years of technical support, network engineering, or security operations experience.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.