דרושים Technical Support Engineer -etac ב-Fortinet ב-United Kingdom, London

As an Insight Team software engineer, your responsibilities will include:

• Designing and maintaining policies , which are configurable scripts written in Starlark (a Python-like embedded scripting language) that run on endpoints to detect signs of unauthorized or malicious activity.
• Continuously investigating new techniques to detect emerging forms of cybersecurity violations.
• Applying machine learning and statistical techniques to detect anomalies and identify suspicious or unexpected behavior.
• Researching and developing data identifiers (e.g. regular expressions) to detect sensitive information, and contributing to the underlying content extraction and identification infrastructure, including components written in C/C++/Swift.
• Enhancing and maintaining the execution environment for policies, built primarily in Go (Golang) .
• Managing the policy lifecycle within our backend systems, including APIs and infrastructure built in Go , using technologies like Protocol Buffers , PostgreSQL , and Elasticsearch .

Direct experience with our specific technologies is a bonus but not required. We’re looking for relevant experience with comparable tools and frameworks, and the ability to quickly learn and adapt. We encourage you to apply for this position if you have:

• A degree in Computer Science or a closely related field (Bachelor’s or higher), with a strong grasp of core computer science concepts such as memory management, concurrency, and backend development principles
• Strong programming skills, supported by several years of professional software engineering experience
• Experience with Java, C, C++, or similar languages, and an openness to learning Go
• Familiarity with Python , which shares syntax with Starlark (our embedded scripting language) and is commonly used to prototype models
• A strong interest or background in data science , machine learning, statistical analysis, or natural language processing is a plus — especially as applied to behavioral analytics and anomaly detection — but this is primarily a software engineering role , and we’re looking for engineers who are comfortable applying these techniques as part of a broader, hands-on development role

Role Overview:

The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls.

As a Systems Engineer you will:

• Assist in qualifying sales leads from a technical standpoint (Pre-sales)
• Be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions.
• Provide assistance to identified customers with post-sales training.
  

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 5 – 8 years experience in technical/pre-sales support as a sales or systems engineer
• 5 - 8 years experience in LAN/WAN/Internet services administration
• Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
• Experience with encryption and authentication technologies required
• Strong presentation skills

Education:

• Bachelor’s degree or equivalent experience. Graduate degree preferred.

As Technical Account Manager you will develop a deep understanding about the customerneeds and challenges.

• Develop a deep understanding about the customer business/technical needs to provide
technical information, guidance and support
• Become a trusted advisor by proactively guide your customers with technical
recommendations and best practices
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer
environments on lab equipment, recommend potential new solutions
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Participate in customer conference calls or face to face customer meetings
• Produce service reports to summarize service activity and performance for key
stakeholders
• Report Software/Hardware related issues to R&D department and assure follow-up

Skills and Attributes Requirements:
• Good understanding of data networking protocols, specifically TCP/IP, routing and
switching
• Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS,
DDos, VPN, Web application Firewall)
• Strong troubleshooting and problem solving skills
• Face to face and remote customer management experience
• Previous experience in a technical support position with telco or large enterprise space.
• Strong interpersonal and communication skills
• Previous experience on Fortinet products is an advantage
Educational and Experience Requirements:
• Minimum of 6 years of experience in a technical support/post-sales role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an
equivalent experience.
•Fortinet certification FCP, FCSS, FCX is a distinct advantage (OR A VALID NSE4/7/7)

Office based in London 4 days per week

As an Insight Team software engineer, your responsibilities will include:

• Designing and maintaining policies , which are configurable scripts written in Starlark (a Python-like embedded scripting language) that run on endpoints to detect signs of unauthorized or malicious activity.
• Continuously investigating new techniques to detect emerging forms of cybersecurity violations.
• Applying machine learning and statistical techniques to detect anomalies and identify suspicious or unexpected behavior.
• Researching and developing data identifiers (e.g. regular expressions) to detect sensitive information, and contributing to the underlying content extraction and identification infrastructure, including components written in C/C++/Swift.
• Enhancing and maintaining the execution environment for policies, built primarily in Go (Golang) .
• Managing the policy lifecycle within our backend systems, including APIs and infrastructure built in Go , using technologies like Protocol Buffers , PostgreSQL , and Elasticsearch .

Direct experience with our specific technologies is a bonus but not required. We’re looking for relevant experience with comparable tools and frameworks, and the ability to quickly learn and adapt. We encourage you to apply for this position if you have:

• A degree in Computer Science or a closely related field (Bachelor’s or higher), with a strong grasp of core computer science concepts such as memory management, concurrency, and backend development principles
• Strong programming skills, supported by several years of professional software engineering experience
• Experience with Java, C, C++, or similar languages, and an openness to learning Go
• Familiarity with Python , which shares syntax with Starlark (our embedded scripting language) and is commonly used to prototype models
• A strong interest or background in data science , machine learning, statistical analysis, or natural language processing is a plus — especially as applied to behavioral analytics and anomaly detection — but this is primarily a software engineering role , and we’re looking for engineers who are comfortable applying these techniques as part of a broader, hands-on development role

THIS IS AN OFFICE BASED ROLE

:

Responsibilities

• Onboard new customers, providing setup guidance for platform configuration, agent deployment and policy configuration.
• Provide a managed service where purchased, performing configuration and policy related tasks in the product UI.
• Serve as designated contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.
• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
• Prepare documentation or visuals of campaign performance for client; analyze trends in data, policy and security reviews to identify areas for improvement.
• Work with sales and marketing teams to boost customer experiences and develop case studies.
• Investigate alerts (performing a broad range of intrusion/insider threat analysis and/or intrusion /insider threat detection tasks using an analytical and systematic approach).
• Liaise with customers to detail investigation outcomes and recommend quick and effective remediation actions (be involved in incident response, event handling and work around attack analysis).
• Produce reports on vulnerability research, security analytics and threat analysis, up to board level.
• Assist in the definition of analysis procedures and protocols.
• Contribute to the continuously evolving FortiDLP platform, identifying platform improvements and new features and working with R&D to add those to the product.
• Troubleshoot and help isolate issues with the customer support team.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Cyber Security or SOC Analyst experience with good customer interaction and technical skills
• 5+ years of cyber security experience in a SOC analyst role or cyber security MSP or TAM role
• Strong skills in verbal and written communications, strategic planning, and project management
• Working knowledge of Intrusion Detection and Prevention principles
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Ability to identify opportunities to increase product benefit to customers and opportunities for portfolio expansion
• Solid grounding in Protective Monitoring, Security Device Management, CIRT and Threat Intelligence with demonstrable security incident response experience
• Knowledge of various types of attacks, as well as a strong knowledge of infection vectors and indicators of an infection
• Good understanding of a range of network and other protocols such as TCP/IP, HTTP, DNS, ARP, DHCP, SMTP, FTP, Telnet, IRC, LDAP, SSL

It is also considered a bonus if you have:

• Experience with endpoint DLP, MDM tool configuration, performance testing, or Windows, macOS or Linux administration
• Exposure on Vulnerability assessment as well as penetration testing or forensic analysis fields
• Bachelor's Degree or higher preferred in Computing / Engineering
• Industry recognised certifications e.g. CISSP, GCIA, GCIH, GCFA, GCFE, etc. are an advantage

Job Description

Inside Territory Account Manager

In this key role, you will manage, direct and drive direct sales into Commercial Accounts. Create and implement strategic plans focused on attaining enterprise-wide deployments of Fortinet products and services. Develop executive relationships with key buyers and influencers in Commercial accounts and leverage these relationships. Coordinate with appropriate internal groups to generate and deliver winning Contract Bids, Proposals, RFI/RFP Responses, and Statements of Work. Negotiate terms of business with clients to achieve win/win results that provide the basis for strong ongoing relationships.

Responsibilities

• Develop account plans to achieve goals and exceed quota responsibility
• Maximize Fortinet opportunity while providing value added solutions to enterprise institutions
• Serve as lead contact responsible for the flow of information to/from executive management
• Works closely together with the account managers in order to maximize the primary business focus and serves as team leader responsible for the quality and success of activities in the territory
• Develops relationships with key decision makers, influencers and partners
• Manages effective working relationships with assigned region MAMs, Technical Sales Engineers, and Consulting Professionals
• Consistently builds and delivers on an accurate territory pipeline

Required Skills

• Proven ability to sell solutions to enterprise customers
• Experience in the network security industry
• A proven track record of significant over-quota achievement and demonstrated career stability
• Experience in closing large deals
• Selling experience must include technology.
• Excellent presentation skills to executives & individual contributors
• Excellent written and verbal communication skills

With us you will

• Lead all technical aspects of a sales cycle with the Enterprise customers, from the initial RFIs, through to RFPs & RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.
• Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution which outperforms the competitor offering.
• Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.
• Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet’s ability to provide long lasting protection against the ever-evolving threats.
• Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.
• Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
• Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).

Apply if you

• Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.
• Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
• You should hold UKSV clearances or be willing to undergo the UK Government Security clearance process on being employed by Fortinet UK
• Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.
• Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.
• Have a strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES

What you can expect from us

• Excellent training and development opportunities, providing you with all the tools you need to be successful.
• An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone’s thoughts and opinions.
• The opportunity to be part of an innovative, collaborative and winning team.
• A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.