דרושים ב-Fortinet ב-Argentina, Buenos Aires

Skills & Qualifications

• Field sales experience.
• Experience in technical/pre-sales support as a sales or systems engineer
• Experience in LAN/WAN/Internet services administration
• Experience with Wireless technologies, deploying, supporting and doing site surveys.
• Solid understanding of Wireless Authentication technologies
• Exceptional understanding of DNS and NFS, SMTP, HTTP, TCP/IP
• Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Solid understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
• Experience with encryption and authentication technologies required
• Certifications: CCIE, CISSP

Job duties and responsibilities:

• Pre-sales - assist in qualifying sales lead s from a technical standpoint.
• Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
• Conversant with networking applications and solutions .
• Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues.
• Provide assistance to identified customers with post-sales training.

Skills & Qualifications

• Relevant sales experience in IT companies
• Experience and ability managing customer relationships and leveraging those relationships to expand business
• Ability to handle multiple sources of information and to consolidate needs for our customers, partners and distributors
• Ability to work on several administrative tasks as a part of his/her success on the role
• Excellent written and verbal communication skills in Spanish and English
• The candidate must be based in Buenos Aires, Argentina
• Hands on experience with Salesforce.com
• In-depth understanding of the sales administration process
• Excellent interpersonal skills and be a team player
• Solid analytical and organizational skills
• Numerical abilities and problem-solving attitude
• BSc degree in Sales, Business Administration, Computer Engineering or relevant field
• A technical background in computer science or engineering a plus

Job Duties and responsibilities

• Manage all the renewals below 15K according to the Renewal Tracking System (RTS), cross/upsell and refresh opportunities on the territory. Close deals to reach individual Quarterly Quota.
• Drive revenue in installed base accounts from the SMB segment.
• Manage the full sales-cycle, work closely with partners and distributors.
• Meet or exceed quarterly revenue targets.
• Develop/execute account plans for top accounts in the assigned territory.
• Forecasting and account/opportunity management in Salesforce.com.
• High-energy, motivated self-starter and team player.
• Complete weekly reports with the activities done, including accurate forecasting. Keep Salesforce updated with opportunities and forecasting in order to provide visibility of the territory.
• Detect flaws (weak attention from partner to the end user, bad implementation of the Fortinet products, etc) that end users mentioned during your calls and inform them to the Field Team when appropriate.
• Participate in the Weekly Forecast meetings from the Field Sales Team and 1:1 forecasting meeting with the Team Lead.

Knowledge, Skills And Abilities

• Proven ability to sell solutions to Public Sector Accounts.
• A proven track record of quota achievement and demonstrated career stability.
• Experience in closing large deals.
• Sales experience selling to Public Sector Accounts.
• Selling enterprise network security products and services.
• Experience in managed tools such as Sales Force
• Experience developing and working with Business Partners (optional)

Job Duties And Responsibilities

• Generating enterprise business opportunities and managing the sales process through to closure of the sale.
• Achievement of agreed quarterly sales goals .
• Generate a sales pipeline , qualifying opportunities, and accurately forecast pipeline.
• Responsible for sales reports
• Management of the relationship with the different areas of the strategic enterprise accounts
• Generate Account Planning with key Fortinet Partners.
• Build marketing plans to drive incremental sales pipeline and revenues with development funds.
• Partner with Fortinet marketing, Channel and engineering teams to drive revenue growth within region.

Skills & Qualifications

• Experience within cybersecurity or data networking verticals

• Solid service delivery background

• Task Management - must have excellent organizational skills and be able to manage workload efficiently. Must be able to take action and progress customer issues in a timely manner.

• A outstanding escalation management background and ability to help drive customer issues to closure

• Analytical Ability – effectiveness in analyzing situations and identifying key issues

• Planning and execution – defining and measuring business goals, monitoring progress, taking escalations when necessary to rectify situations and meet deadlines

• Proactive – taking responsibility for making things happen. Teamwork - Technical expertise, up to date high level telecommunications and internetworking

• Adaptability – maintain performance under pressure to ensure effective decision making

• Influence – using appropriate interpersonal styles and methods of communication to influence others positively to meet objectives of all parties

• Relationships - Service DNA – understanding customer service excellence and identifying areas for improvement on a daily basis - Communications - Knowledge – good operational knowledge and understanding of security products and models deployed in an enterprise/carrier environment

• Service Delivery Best Practices & Enhancements – to advise and implement improved practices & enhancements

• Excellent spoken & written English, Spanish is a plus.

• Operational excellence qualification (ITIL) or experience

Full Responsibilities

• Act as the customer’ Single Point of Contact for Services and Support issues, facilitating conference calls, meetings and engaging the appropriate resources

• Attend Customer premise on site at least once per annum to for the purpose of building and cultivating strong customer relationships

• Identify opportunities for process improvement and coordinate with the appropriate functional team to deliver

• Maintain an intimate understanding of Fortinet’s product overview, support and service capabilities and limitations

• Ensure service delivery across Fortinet and meet or exceed operational KPIs by verifying delivery on a regular basis

• Ensure that quality services are delivered with regard to the agreed (targeted) Service Level Agreements

• Attend regular meetings with the customer to ensure their level of understanding of services purchased are being delivered

• Produce Quarterly reports including service performance and upcoming 90-day plans

• Manage technical escalations by hosting conference calls, facilitating actions and producing customer facing updates

• Effectively articulate the value of Fortinet’s offerings to stakeholders and interested parties

• Manages the customer on-boarding process, including the creation of support plans, escalation matrixes, Fortinet portal overviews and Asset registration

• Review deployed asset and contract registration on a monthly basis advising the account team of any risks or concerns

• Support sales with the renewal process, ensuring quotes are accurate and have been validated prior to submission

• Drive continual process improvements to achieve business goals and maximize customer service

• Build executive/senior relationships within customer and understand the customer’s business practices/procedures, business drivers and corporate culture

• Address any customer satisfaction issues across the customer’s organization and follow up with the relevant stakeholder

• Analyze customer incidents determining how they have been handled; introduce efficiencies by amending process where applicable

• Effectively manage any escalation from receipt and drive to an agreed conclusion, ensuring all relevant parties are available and collaborating to drive a successful outcome and resolution of the issue

• Responsive to direct requests from support leadership, exceptional communication and situational management, continuously aware of the need to update appropriately to the situation, covering all points of view to contain situations through to closure

• Lead on and deliver Root Cause Analysis reports

• Reporting: provide weekly and quarterly updates to the customer and visit on an agreed frequency, work with the customer and agree 90-day plan each quarter.

• Carry out case ticket reviews with the intention of providing constructive feedback to the relevant support teams.

• Ensure the customer is correctly transitioned and setup, deliver awareness on how services and support operate enabling continuity of delivery.

• Spear head data gathering on customer projects/initiatives, and ensure alignment to AS deliverables

Job duties and responsibilities

• Collection, analysis and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education, deliver knowledge transfer like webinar or workshops
• Software recommendation, conduct bug scrubs reports
• Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
• Develop best practice deployment and troubleshooting methodology documentation
• Follow up technical cases and manage the right expectation until the closure of the cases
• Conduct weekly status conference calls with customers to report status of open issues and projects
• Conduct quarterly reports for your managed accounts
• Work closely and provide direct technical email and phone support to our customers in the LATAM Region
• Analysis of support request, completion of requests for information and documentation
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Job Skills

• Minimum of five years relevant professional experience preferably in the network industry
• Strong network security and routing experiences
• Exceptional customer service orientation and strong communications skills
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
• Proficient with MS Word, PowerPoint, and Excel
• Scripting and Windows server app experience
• Willing to travel
• Advanced English level

Key Responsibilities:

• Government Relationship Building & Growth Strategy
• Transparency and Trust Center Leadership
• Technical Advisement

Qualifications:

• Experience: Minimum 20 years of technical leadership experience, ideally within defense, intelligence, or cybersecurity sectors.
• Expertise: Demonstrated success in leading government engagements, particularly within defense and intelligence related organizations
• Relationship Building: Strong network and relationships within Canadian defense and intelligence communities.
• Technical Acumen: Extensive experience with cybersecurity solutions, transparency centers, and classified briefings.
• Leadership: Proven ability to lead cross-functional teams and manage complex technical and sales strategies in high-security environments.

Preferred Qualifications:

• Experience with global defense and intelligence initiatives.
• Familiarity with PSIRT/CVE and other cybersecurity threat notifications.
• Strong knowledge of Fortinet’s product portfolio.

Skills & Qualifications

• Excellent written and verbal communication skills for presentation to executives & individual contributors
• Candidate must thrive in a fast-paced, ever-changing environment.
• Field sales experience on channel sales and territory management in networking or security sectors.
• Experience building business and marketing plans with partners .
• Must have experience in delivering sales trainings , and experience in working in a fast paced environment with revenue responsibilities.

Job Duties and responsibilities

• Manage key Fortinet partners end users and MSSP in the region
• Build revenue and non-revenue business plans with these partners .
• Provide ongoing sales and technical trainings to these partners.
• Build marketing plans to drive incremental sales pipeline and revenues with development funds.
• Act as key channel strategist to regional sales managers within region.
• Partner with Fortinet marketing and engineering teams to drive revenue growth within region.
• Provide geographic channel coverage for the region.
• Carry quarterly and annual revenue targets.
• Travel to the states that are part of the assigned Territory (Between 9 to 13 trips per Quarter).
• Management of channels registered with wholesalers and responsible for monitoring renewals
• Development and attention to final users of the territory, such as state and municipal governments, major public and private universities and major companies in each region.