דרושים Director Technical Accounting ב-Flywire ב-United States, Boston

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:
This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire SFS, eStore, and TPI products for the clients in US / Canada.

• Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements
• Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone
• Understand various components of our products including how they function together and the workflow impact to customers
• Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues
• Logically assess the issue, propose solutions to customers and work with development on enhancements for the product
• Serve as a highly effective mediator between customers and development when the situation arises
• Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation
• Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals

Here’s What We’re Looking For:

• 3-5 years of experience in technical support engineering
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering
• At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting
• Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions
• Able to translate highly complex issues to various levels of understanding based on the customer’s technical level
• Proficient in leveraging AI tools and crafting effective prompts to review, analyze, and refine customer communications.
• Detail oriented and able to multitask and eagerness to learn new technologies and tools
• Experience in higher education or student financial support is a major plus - someone who can understand the student financial services for the overall higher education
• Experience in FinTech or the payment industry will be appreciated
• Fluent in English, as it is the company’s working language

: B.S. degree in a related Science & Engineering field, and having Master’s in respective field is a plus

Technologies We Use:

• Bash shell and standard linux command line
• SQL
• Java
• Additional Tools: Zendesk, Confluence, Jira, Sumologic, Google Gemini

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $70,000-$90,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We are seeking an experienced and motivated
Director of Sales to join our dynamic and growing company. This position is accountable for the development, implementation, and support of strategies and tactics to effectively acquire, manage, and profitably grow the sales of healthcare financial engagement and payment platform. This person will convert client conversations into qualified, developed, proposed, and closed sales opportunities.

Ideally, this position will be fulfilled remotely with travel within their sales territory, and to Chicago/Boston occasionally as needed.

Key Responsibilities:

• “Hunting” role that is focused on acquiring net new clients
• Identifying and leading opportunities using a consultative selling approach throughout all phases of the sales process (e.g. identification, qualification, development, proposal, closing)
• Developing strategic opportunity plans that define a differentiated solution and win strategy
• Initiating, nurturing, and sustaining trusted executive client relationships targeted at the “C” suite
• Supporting RFP and proposal generation process
• Maintaining accurate and timely administrative responsibilities relevant to the position
• Adhering to company policies and procedures for proper execution of compliance, training and regulatory duties

Here’s What We’re Looking For:

• Minimum of 10 years of experience in a SaaS, technology or service sales position in the healthcare market preferably within the revenue cycle
• BA/BS degree or higher
• Experience successfully selling revenue cycle technology solutions or services into acute health systems. Experience with Texas and Tennessee health systems is a huge plus.
• A track record of consistently achieving or exceeding sales targets
• Ability to sell a solution that solves the client’s business problems
• Outstanding written and verbal communication skills
• Familiarity with CRM applications; Salesforce preferred

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:
Flywire is seeking a Senior Implementation Manager to join our high-growth B2B vertical. In this role, you’ll serve as the strategic and technical lead on complex client implementations ensuring that our mid-market and enterprise clients see value from our platform fast. You’ll be hands-on with system integrations, data mapping, testing, payment workflows, and client training owning end-to-end implementation while influencing how we continue to scale. This is an ideal role for someone who is passionate about payments, software, and building great client experiences and wants to take the lead on some of Flywire’s most important B2B accounts.

Key Responsibilities:

• Own the full implementation lifecycle for assigned B2B clients, from kickoff to post-go-live handoff
• Serve as the primary client contact for onboarding, providing technical guidance and project leadership
• Configure and test the Flywire platform to support each client’s invoicing, payment, and reconciliation workflows
• Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms
• Partner with Engineering and Product to scope customizations or unblock technical challenges
• Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing
• Conduct sandbox testing and validation, escalating blockers where needed
• Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post-launch
• Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle
• Identify opportunities to improve process, tooling, documentation, and client experience and lead internal initiatives to drive those improvements

Here’s What We’re Looking For:

• BA/BS degree
• 5+ years of proven experience in payments implementation, financial technology, or related fields.
• A background working for a SaaS based company (preferred)
• Strong technical acumen and problem-solving skills:
  • APIs, SFTP, webhooks, JSON and SQL
  • ERP and CRM systems (NetSuite, Intacct, Salesforce, HubSpot, etc.)
  • Familiarity with payment gateways and tokenization concepts a strong plus
• Working knowledge of Netsuite, Salesforce and other software development methodologies
• Strong project management skills with the ability to handle multiple priorities.
• Strong communicator: comfortable presenting to client leadership, writing documentation, and translating requirements across teams
• In-depth knowledge of payment processing systems and integration methods.
• Ability to work cross-functionally and adapt to a fast-paced environment.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $100,000-$120,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

Flywire is looking for a highly motivated, passionate and talented Technical Support Engineer II. This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed.

• Manage and complete tickets received from customers and other departments involving Flywire’s various platforms
• Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables
• Understand various components of ours products including how they function together and the workflow impact to customers
• Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues
• Logically assess the issue, propose solutions to customers and work with development on enhancements for the product
• Serve as a highly effective mediator between customers and development when the situation arises
• Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals

Here’s What We’re Looking For:

• 4+ years years of experience in technical support engineering
• Experience working with linux and bash command line
• Ability to utilize tools and scripts to research problems, identify root causes and provide short and longer term solutions for customers
• Able to translate highly complex issues to various levels of understanding based on the customer’s technical level
• Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions
• Fluent in English, as it is the company’s working language
• Experience in FinTech or the payment industry will be appreciated
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering
• Rails console experience is a major plus
• Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $86,000-$101,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:
This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire SFS, eStore, and TPI products for the clients in US / Canada.

• Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements
• Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone
• Understand various components of our products including how they function together and the workflow impact to customers
• Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues
• Logically assess the issue, propose solutions to customers and work with development on enhancements for the product
• Serve as a highly effective mediator between customers and development when the situation arises
• Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation
• Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals

Here’s What We’re Looking For:

• 3-5 years of experience in technical support engineering
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering
• At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting
• Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions
• Able to translate highly complex issues to various levels of understanding based on the customer’s technical level
• Proficient in leveraging AI tools and crafting effective prompts to review, analyze, and refine customer communications.
• Detail oriented and able to multitask and eagerness to learn new technologies and tools
• Experience in higher education or student financial support is a major plus - someone who can understand the student financial services for the overall higher education
• Experience in FinTech or the payment industry will be appreciated
• Fluent in English, as it is the company’s working language

: B.S. degree in a related Science & Engineering field, and having Master’s in respective field is a plus

Technologies We Use:

• Bash shell and standard linux command line
• SQL
• Java
• Additional Tools: Zendesk, Confluence, Jira, Sumologic, Google Gemini

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I. This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting two different portal products and a newly designed combined platform which is currently being developed.

• Manage and complete tickets received from customers and other departments involving Flywire’s various platforms
• Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables
• Understand various components of ours products including how they function together and the workflow impact to customers
• Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues
• Logically assess the issue, propose solutions to customers and work with development on enhancements for the product
• Serve as a highly effective mediator between customers and development when the situation arises
• Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals

Here’s What We’re Looking For:

• 4+ years years of experience in technical support engineering
• Experience working with linux and bash command line
• Ability to utilize tools and scripts to research problems, identify root causes and provide short and longer term solutions for customers
• Able to translate highly complex issues to various levels of understanding based on the customer’s technical level
• Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions
• Fluent in English, as it is the company’s working language
• Experience in FinTech or the payment industry will be appreciated
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering
• Rails console experience is a major plus
• Experience in healthcare billing is a major plus - someone who can understand the billing process for the overall patient experience with their healthcare billing journey.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $86,000-$101,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:
This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire SFS, eStore, and TPI products for the clients in US / Canada.

• Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements
• Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone
• Understand various components of our products including how they function together and the workflow impact to customers
• Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues
• Logically assess the issue, propose solutions to customers and work with development on enhancements for the product
• Serve as a highly effective mediator between customers and development when the situation arises
• Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation
• Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals

Here’s What We’re Looking For:

• 3-5 years of experience in technical support engineering
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering
• At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting
• Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions
• Able to translate highly complex issues to various levels of understanding based on the customer’s technical level
• Proficient in leveraging AI tools and crafting effective prompts to review, analyze, and refine customer communications.
• Detail oriented and able to multitask and eagerness to learn new technologies and tools
• Experience in higher education or student financial support is a major plus - someone who can understand the student financial services for the overall higher education
• Experience in FinTech or the payment industry will be appreciated
• Fluent in English, as it is the company’s working language

: B.S. degree in a related Science & Engineering field, and having Master’s in respective field is a plus

Technologies We Use:

• Bash shell and standard linux command line
• SQL
• Java
• Additional Tools: Zendesk, Confluence, Jira, Sumologic, Google Gemini

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

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