דרושים Application Support Engineer Ii ב-Flywire ב-United States, Boston

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are looking for an experienced
Senior Full Stack Software Engineer I, Payments Platform, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday..

You will be joining a team in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe.

• Write clean, high quality, testable, secure, maintainable and extendable code

• Solve items such as challenging bugs and production issues within the development environment

• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results

• Understand scalability and performance status and make improvement for scalability

• Drive change and improvement in all phases of the development lifecycle

• Ensure the best possible performance, quality, and responsiveness of the applications

• Contribute to the product vision by collaborating with Product Managers and stakeholders and teams across engineering, product and design.

• Work collaboratively with teams across the globe by understanding their needs

• Help your fellow developers to continue growing their skills

Here’s What We’re Looking For:

• 6+ years of experience in application development.

• Experience working as a Java developer is required, with Ruby experience highly valued.

• Expertise in web services, REST architecture.

• Experience in designing, developing and supporting scalable, performant and reliable services and distributed systems

• Product oriented mindset

• Prior experience with cloud technologies such as AWS, Azure etc.

• Understanding of o11y principles and tools

• Understanding of relational databases

• Strong understanding of object-oriented fundamentals

• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs

• Fluent in English, as it is the company’s working language

• Experience in FinTech or the payment industry will be appreciated

• The ability to deliver high quality code and learn quickly

• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

Technologies We Use:

• Java and Ruby

• React

• JavaScript, HTML5, and CSS3

• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,

• Cloud platform: AWS

• Gitlab

Our Culture:

• We are a global company. Our engineering team is distributed across 3 continents and 4 different countries so remote work is allowed!

• Our engineering practice is shaped around concepts including Agile, Lean, and Extreme Programming. Each team has a high level of autonomy to organize themselves in the way they consider more appropriate to execute their mission.

• We actively engage in knowledge sharing by hosting internal cross-discipline events.

• We are active in contributing to open source whenever possible.

• We contribute to our local communities by hosting different events, Meetups, etc

What We Offer:

• Competitive compensation, including Restricted Stock Units

• Employee Stock Purchase Plan (ESPP)

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

• Dynamic & Global Team (we have been collaborating virtually for years!)

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates

• Be a meaningful part in our success - every FlyMate makes an impact

• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!

• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:
This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will include supporting Flywire SFS, eStore, and TPI products for the clients in US / Canada.

• Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements
• Able to communicate clearly, concisely, and with confidence any complex queries with customers via email or over the phone
• Understand various components of our products including how they function together and the workflow impact to customers
• Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues
• Logically assess the issue, propose solutions to customers and work with development on enhancements for the product
• Serve as a highly effective mediator between customers and development when the situation arises
• Research requests and issues thoroughly and understand how to most effectively work with development on questions that require escalation
• Lean into our business domain and needs as well as our company vision, mission and strategy to deliver on our short and long term goals

Here’s What We’re Looking For:

• 3-5 years of experience in technical support engineering
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and engineering
• At least 3 years of experience in Technical Support skills, like MYSQL, UNIX, HTML, Regular Expressions, and Shell Scripting
• Highly motivated and talented troubleshooter. Someone that goes above and beyond utilizing all resources available to identify the problem and provide accurate explanations and proposed solutions
• Able to translate highly complex issues to various levels of understanding based on the customer’s technical level
• Proficient in leveraging AI tools and crafting effective prompts to review, analyze, and refine customer communications.
• Detail oriented and able to multitask and eagerness to learn new technologies and tools
• Experience in higher education or student financial support is a major plus - someone who can understand the student financial services for the overall higher education
• Experience in FinTech or the payment industry will be appreciated
• Fluent in English, as it is the company’s working language

: B.S. degree in a related Science & Engineering field, and having Master’s in respective field is a plus

Technologies We Use:

• Bash shell and standard linux command line
• SQL
• Java
• Additional Tools: Zendesk, Confluence, Jira, Sumologic, Google Gemini

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $70,000-$90,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

As the Software Support Manager, you will be responsible for overseeing the support team that assists clients with issues related to our invoice to cash and payments software platform. You’ll work closely with Product, Engineering, Solutions and Customer Success teams to manage escalations, improve processes, and ensure customer satisfaction.

You’ll play a critical role in refining support strategies, analyzing support metrics, and scaling support systems as the company grows.

Key Responsibilities

• Lead and mentor a team of technical & non-technical support specialists and engineers.
• Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues.
• Manage and prioritize technical escalations from key customers
• Develop and maintain SLA/KPI targets for the support team.
• Collaborate with Product and Engineering teams to resolve bugs and deliver timely fixes.
• Build and optimize support workflows, knowledge bases, and documentation.
• Analyze support ticket trends to identify product or training improvements.
• Implement tools and systems to improve efficiency, including ticketing systems (e.g., Zendesk, Jira).
• Own post-incident reviews and client communications for high-impact issues.
• Champion the voice of the customer in internal product and service discussions.
  

What we are looking for

• 5+ years in software support or technical customer support roles, with 2+ years in a leadership role.
• Experience supporting B2B software platforms, preferably in fintech or payments.
• Solid understanding of payment workflows, APIs, and software integrations.
• Solid understanding of ERP’s
• Strong knowledge of support tools and ITSM platforms (Zendesk, Freshdesk, Jira, Salesforce, etc.).
• Excellent analytical, communication, and interpersonal skills.
• Experience working with cross-functional teams (Customer Success, Solutions, Engineering, Product, Sales).
• Ability to thrive in a fast-paced, high-growth environment.
• Familiarity with SLA-driven environments and customer experience best practices.

Nice to Have

• Experience with B2B credit card and bank payments
• Exposure to SaaS platforms and cloud infrastructure (AWS, Azure).
• SQL or basic scripting knowledge to assist with troubleshooting.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

The US base salary range for this full-time position is $100,000 - $120,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Remote

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are seeking an Analytics Engineer to join our Data Analytics team and further scale our data driven company.

As a you will bridge the gap between Data Engineering and Analytics to enable our end users to make the most of our data. You will handle data from all areas of the company and modeling that data using data modeling techniques, and succeed through the following responsibilities:

Business Stakeholder Engagement

• Gather and document complex business requirements translating business needs into technical concepts.
• Become a subject matter expert to support all business segments in defining data products.

Data Modeling & Transformation

• Design and implement robust, scalable, and reusable data models using best practice modeling techniques (Conceptual, Logical, Physical) within the data warehouse.
• Develop and maintain complex SQL transformations to clean, aggregate, and enrich data, turning it into analysis-ready datasets leveraging dbt.
• Optimize existing data models and queries for performance, cost-efficiency, and maintainability.

Data Pipeline & Orchestration

• Build and maintain reliable data pipelines in collaboration with data engineering to move data from source systems and then transform it into curated datasets
• Utilize orchestration tools (e.g., Airflow) to schedule, monitor, and manage data transformation workflows.
• Manage and support our dbt environment and workflows

Data Quality & Governance

• Implement data quality checks and validation processes to ensure the reliability and accuracy of data.
• Define and enforce data governance best practices, including data definitions, lineage, and access controls.

Enabling Data Democratization and Self-Service Analytics

• Curate and prepare datasets specifically designed for consumption by data analysts, business users, and data scientists.
• Develop and maintain semantic layers that provide a consistent and easy-to-understand view of key metrics and dimensions.

Here’s What We’re Looking For:

• Bachelor Degree in Economics, Mathematics, or Computer Science
• 10+ years of experience in an Analytics Engineering role
• Strong proficiency in SQL
• Strong proficiency with dbt
• Expert modeling skills: Vault 2.0, 3NF, Dimensional Modeling, etc.
• Experience with cloud data warehouses (BigQuery, Snowflake, Redshift, Databricks)
• Experience with git and CI/CD deployments
• Experience with Python and Docker
• Experience with dbt-Elementary or Great Expectations is preferred
• Experience with dbt-Osmosis or Great Expectations is preferred
• Ability to communicate and follow up with internal stakeholders in a timely manner and excellent attention to detail.
• Experience with BI Tools (Looker or Preset) is a plus

Technologies We Use :

• GCP/AWS
• Fivetran/Apache Beam -> BigQuery -> dbt -> Looker/Preset
• Airflow (GCP Composer)
• Flink and Apache Beam

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#LI-Hybrid

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We are looking for a
Product Manager to drive impact in our rapidly growing travel business by identifying and solving problems that provide value to our customers and stakeholders in the luxury travel space. Product Managers at Flywire like to win. You’ll be part of a team who is focused on identifying what a winning product looks like and how it will succeed. In order to accomplish this, you will take on a role working with an established product leader and engineering teams to drive the business forward with the following responsibilities:

• Oversee product launches of medium and large complexity projects and features.
• Understand and contribute to the overall product strategy and vision through the roadmap.
• Define initiatives in detail in order to get the most impact out of the product roadmap.
• Earn the trust and confidence of the development team through influence and be responsible for prioritizing and defining the deliverables and outcomes for your team. Lead the squad of your product area, managing the different agile rituals to ensure deliverability. You will work alongside Engineers, QA, and Designers
• Be able to work across cross-functional teams and influence them to drive your roadmap objectives.
• Build products and new functionalities with design and engineering teams following product rituals and writing detailed requirements.
• Become the expert on your product while understanding how your product fits within the Flywire ecosystem.
• Use a variety of tools and data to understand how your product is performing.
• Identify opportunities, gather problems, and find solutions for your customers (internal and external) and stakeholders. Learn how your product is positioned in the market and anticipate market trends.
• Be able to effectively communicate your ideas and viewpoints to a varied audience.
• Must be comfortable working across multiple time zones in this highly collaborative role.
• Engage in travel as needed.

Here's What We're Looking For:

• 5+ years of Product Management experience, with a demonstrable passion for building user-centric products and a proven track record of owning products end to end.
• Good understanding and/or interest in the Travel space, with experience in Hospitality and Payments preferred.
• Skill in conducting user research and discovery.
• Ability to establish, track, and analyze key performance indicators (KPIs) to drive product growth and optimization
• Entrepreneurial mindset that embraces continuous iteration and improvement, including the use of a/b testing methodologies to drive data-informed product decisions, optimize the user experience, and validate hypotheses through experimentation.
• Ability to see initiatives from discovery to launch with a focus on execution.
• An excellent communicator - at the heart of every great product manager is the ability to communicate your vision effectively
• Ability to write concise, contextual requirements.
• Experienced in lean and agile product development methodologies preferred.

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Our salary ranges are determined by role, position level, and location. Individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Who we are:

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are looking for an experienced
Sr. Software Engineer I, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday..

You will be joining a team in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe.

• Write clean, high quality, testable, secure, maintainable and extendable code

• Solve items such as challenging bugs and production issues within the development environment

• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results

• Understand scalability and performance status and make improvement for scalability

• Drive change and improvement in all phases of the development lifecycle

• Ensure the best possible performance, quality, and responsiveness of the applications

• Contribute to the product vision by collaborating with Product Managers and stakeholders and teams across engineering, product and design.

• Work collaboratively with teams across the globe by understanding their needs

• Help your fellow developers to continue growing their skills

Here’s What We’re Looking For:

• 6+ years of experience in application development.

• Experience working as a Java developer is required, with Ruby experience highly valued.

• Expertise in web services, REST architecture.

• Experience in designing, developing and supporting scalable, performant and reliable services and distributed systems

• Product oriented mindset

• Prior experience with cloud technologies such as AWS, Azure etc.

• Understanding of o11y principles and tools

• Understanding of relational databases

• Strong understanding of object-oriented fundamentals

• Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs

• Fluent in English, as it is the company’s working language

• Experience in FinTech or the payment industry will be appreciated

• The ability to deliver high quality code and learn quickly

• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support

Technologies We Use:

• Java and Ruby

• React

• JavaScript, HTML5, and CSS3

• System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,

• Cloud platform: AWS

• Gitlab

Our Culture:

• We are a global company. Our engineering team is distributed across 3 continents and 4 different countries so remote work is allowed!

• Our engineering practice is shaped around concepts including Agile, Lean, and Extreme Programming. Each team has a high level of autonomy to organize themselves in the way they consider more appropriate to execute their mission.

• We actively engage in knowledge sharing by hosting internal cross-discipline events.

• We are active in contributing to open source whenever possible.

• We contribute to our local communities by hosting different events, Meetups, etc

What We Offer:

• Competitive compensation, including Restricted Stock Units

• Employee Stock Purchase Plan (ESPP)

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

• Dynamic & Global Team (we have been collaborating virtually for years!)

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates

• Be a meaningful part in our success - every FlyMate makes an impact

• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!

• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests.

• Engage with internal employees to accurately detail issues sent to the ticketing system
• Detect and solve production issues and bugs within the development environment beyond your current scope
• Engage with the Engineering team to raise bugs, problems or information gaps
• Maintain documentation related to solving common issues
• Become an expert in Flywire products and triage issues
• Find opportunities of improvement in our support process and internal staff training
• Provide day-to-day maintenance and support for applications supported by the customer and their partners
• Perform Tier-1 knowledge transfers and train end users on the usage of applications
• Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
• Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
• Respond to application-related queries from end users in remote locations
• Assist in database structural changes required during system upgrades
• Deploy tools and implement processes to assist in operational support

Here’s What We’re Looking For:

• 1 - 5 years of experience in software maintenance and support
• An understanding of web applications - ours are written in .Net, React, Java, and Angular
• Knowledge in any of our key technologies: Ruby, Java, React, SQL, Redis, RabbitMQ
• Strong categorization skills and the ability to find ways to improve our ticketing system
• Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner
• Grasp complex concepts and maintain a logical and analytical approach to solving problems
• Fluent in English, as it is the company’s working language
• Experience in FinTech or the payment industry will be appreciated
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
• Hospitality or PMS experience is a plus
• Experience with Oracle Opera is a plus

What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. The US base salary range for this full-time position is $70,000-$90,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote