דרושים Supply Chain -enterprise Asset Mgmt Eam ב-Ey ב-United States, Chicago

ServiceNow Consulting Manager – Enterprise Service Management (ESM)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.

Your key responsibilities

As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role is remote based with regular travel required to meet client needs.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ESM or Global Business Services (GBS) processes or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Ability to build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s ESM/GBS people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to support pre-sales efforts including creating proposals and estimates
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 4 - 6 years relevant ServiceNow project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Field Service Management
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• 5+ years of Big 4 or equivalent consulting experience
• Experience leading teams and supervising others

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• Performance analytics and reporting experience – certifications are a plus
• Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

ServiceNow Senior Consultant – IT and Operational Technology (OT) Asset Management

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming.

Your key responsibilities

As a Senior Application Designer and Developer, you will play a pivotal role in delivering innovative solutions. Your time will be spent on various responsibilities, including:

• Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs.
• Designing and developing user interfaces that are not only functional but also enhance user experience.
• Writing clean, maintainable code and creating specifications that support business objectives.

Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ IT/OM Asset Management process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of a ServiceNow IT/OT Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and industry leading practice expertise for ServiceNow IT/OT Asset Management process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s IT/OT Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow IT/OT Asset Management project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – Hardware Asset Management
  • ServiceNow Certified Implementation Specialist – Software Asset Management
  • ServiceNow Certified Implementation Specialist – Data Foundations

• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Certified Implementation Specialist – Vulnerability Response
• Performance analytics and reporting experience – certifications are a plus
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

What we look for

We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike.

Our clients operate in a world where achieving and sustaining performance is more difficult than ever. As an EY professional, you will help them grow and turn their strategy into reality. You’ll work with high-performing teams that drive growth and deliver exceptional client service, contributing to building a better working world.

As an Enterprise Asset Management (EAM) professional, you’ll focus on enhancing our clients' work and asset management capabilities. You’ll collaborate with high-performing teams to drive growth and deliver exceptional client service, ensuring better working assets.

Your Role

As a Manager, you will manage and deliver client engagements, often interacting at an executive level. You will also engage in sales and practice development activities, increasing value and efficiency. You’ll mentor and coach team members, fostering an inclusive culture and high-performing teams.

Key Responsibilities:

• Provide Maximo/Maximo Application Suite (MAS) consulting services to EAM clients.
• Mentor, coach, and counsel client team members, fostering an inclusive culture and high-performing teams.
• Maximize operational efficiencies on engagements.
• Perform functional tasks, including requirements development, configuration, maintenance, enhancements, and upgrades.
• Understand the applications’ functionality, intended processes, uses, and features that business partners can leverage.
• Work with users and development staff on issues related to the implementation of maintenance, purchasing, service management, and inventory management.
• Have experience with relational databases, reporting, and other technologies.
• Understand software development and applications development life cycles, along with formal project management techniques.
• Interact with users to obtain and share information needed for successful system implementation, upgrades, and maintenance.
• Enhance our brand through strong external relationships across a network of existing and future clients.
• Provide strategic and relevant insight, connectedness, and responsiveness to all clients to anticipate their needs.
• Strengthen our collective EAM knowledge, helping resolve our clients’ EAM challenges.
• Develop external eminence in the EAM space.
• Promote knowledge sharing and strengthen collective EAM expertise.

Skills and Attributes for Success:

• Strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues at all levels.
• Ability to challenge and inspire both coworkers and clients to think about difficult situations in new and transformative ways.
• Provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership.
• Actively contribute to improving operational efficiency on projects and internal initiatives.
• Consistently drive projects to completion with high quality, in line with our commitment to quality.
• Lead teams or parts of teams on engagements, anticipating and identifying risks and escalating issues as appropriate.
• Help create a positive learning culture, coach and counsel junior team members, and help them develop.

Qualifications:

• Bachelor’s degree in Business, Information Technology, Engineering, Marketing, Economics, Finance, or a related field.
• Minimum of five years of related work experience or a graduate degree and four years of related work experience.
• Minimum of four years of experience delivering Maximo/MAS consulting services to EAM clients.
• Experience leading teams and managing engagement economics.
• Flexibility to work across consulting services if needed.
• Willingness to travel up to 60+%; valid driver’s license and US passport required.

Preferred Qualifications:

• Utility experience is a major plus.
• Experience with Schedule, Dispatch, and Mobile.
• Experience configuring and understanding compatible units.
• Master’s degree in Information Technology, Business Administration, or a related field.
• Experience with SAP EAM, Infor EAM, and/or Oracle products.
• EAM Configuration tools experience is desired.

Our clients operate in a world where achieving and sustaining performance is more difficult than ever. As a performance improvement professional, you’ll help them grow and turn their strategies into reality. You’ll work with high-performing teams that drive growth and deliver exceptional client service, ensuring you play your part in building a better working world.

Your Key Responsibilities

• Provide advisory/consulting services to EAM clients, helping them improve business performance.
• Mentor, coach, and counsel client team members, fostering an inclusive culture and high-performing teams.
• Maximize operational efficiencies on engagements.
• Perform functional tasks, including requirements development, configuration, maintenance, enhancements, and upgrades.
• Understand the applications’ functionality, intended processes, uses, and features that business partners can leverage.
• Work with users and development staff on issues related to the implementation of maintenance, purchasing, service management, and inventory management.
• Have experience with relational databases, reporting, and other technologies.
• Understand software development and applications development life cycles, along with formal project management techniques.
• Interact with users to obtain and share information needed for successful system implementation, upgrades, and maintenance.
• Enhance our brand through strong external relationships across a network of existing and future clients.
• Provide strategic and relevant insight, connectedness, and responsiveness to all clients to anticipate their needs.
• Support opportunity pursuits and practice development initiatives.
• Promote an effective forum for sharing EAM expertise.
• Strengthen our collective EAM knowledge, helping resolve our clients’ EAM challenges.

Skills and Attributes for Success

• Strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues at all levels.
• Ability to challenge and inspire both coworkers and clients to think about difficult situations in new and transformative ways.
• Provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership.
• Actively contribute to improving operational efficiency on projects and internal initiatives.
• Consistently drive projects to completion with high quality, in line with our commitment to quality.
• Lead teams or parts of teams on engagements, anticipating and identifying risks and escalating issues as appropriate.
• Help create a positive learning culture, coach and counsel junior team members, and help them develop.

To Qualify for the Role, You Must Have

• A bachelor’s degree in Business, Information Technology, Engineering, Marketing, Economics, Finance, or a related field.
• A minimum of two to three years of related work experience or a graduate degree and two years of related work experience.
• Prior experience delivering Maximo/MAS services to EAM clients
• Business process design experience and the ability to create functional requirements.
• Good communication skills and proficiency with applications or supporting applications.
• SQL experience, highly adaptable, self-directed.
• A minimum of one to two years of experience delivering advisory-type services to EAM clients.
• Experience participating in teams and supporting engagement economics and business development.
• Flexibility to work across advisory services if needed.
• Willingness to manage significant travel depending on the time of year. Must have a valid driver’s license.

Ideally, You’ll Also Have

• Utility experience is a plus.
• Experience with Schedule, Dispatch, and Mobile.
• Compatible Units experience.
• Master’s degree in Information Technology, Business Administration, or a related field.
• EAM product experience; Maximo/MAS, Oracle, Hexagon.
• EAM configuration tools experience is desired.

Your key responsibilities

• To contribute to the efficient and successful delivery of international tax services to the client
• Build and maintain tax relationships with clients and provide high levels of client service
• Build relationships both within the firm and externally with clients, identifying opportunities and managing expectations
• Contribute to winning new work by proactively managing existing clients and contribute to winning new clients.
• Manage the successful delivery of international tax projects, ensuring technical excellence and practical/business driven approach taken
• Responsible for day-to-day client liaison

Skills and attributes for success

What we look for

• Strong technical skills and keen to develop further
• Ability to build strong client relationships
• Excellent communicator in range of situations both written and oral
• Ability to identify areas of risk, carry out an effective review and know when to refer upwards
• Client focused and commercially aware
• Relationship management skills with ability to manage client expectations
• Ability to build effective relationships at all levels
• Ability to solve problems creatively and pragmatically
• Ability to coach and develop more junior members of the team

Ideally, you’ll also

• ACA/CA/ACCA/CTA; or Tax Inspectors with full Technical Training Course; or Law qualification; or CFA;or breadth of knowledge equivalent to a Tax specialist qualification
• Experienced Transfer Pricing tax practitioner
• Proven ability to read and interpret existing and new tax statute

In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.

Your key responsibilities

As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.

• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills and attributes for success

To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build relationships and communicate effectively will be crucial in delivering exceptional client service.Ability to lead global teams, lead design & testing sessions, and work with other dependent teams.

• Ability to architect and deliver supply chain solutions across technology landscape.
• Demonstrate in-depth technical capabilities and possess strong business acumen. Demonstrate ability to assimilate to new knowledge.
• Lead and deliver quality SAP projects or workstreams.
• Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.
• Establish relationships with client personnel at appropriate levels.
• Demonstrate strong decision-making skills in developing solutions for complex problems.
• Modify policies and establish procedures within the scope of work.
• Exercise sound judgment in selecting methods and criteria for obtaining results.
• Possess a functional understanding of system development lifecycle and technology business architecture frameworks.

To qualify for the role, you must have

• A bachelor's degree with at least 5 years of related work experience.

• At least 5 years of combined experience working with SAP Integrated Business Planning (IBP), SAP Advanced Planning & Optimization (APO) and Production Planning and Detailed Scheduling (PPDS).

• Strong written and verbal communication, presentation, client service and technical writing skills.
• Experience managing an SAP project or workstream and project-based team members.
• Knowledge of leading practices, benchmarking, peer company environments and prior advisory experience relevant to industry specific finance and technology functions.
• Ability and comfort level researching client inquiries and emerging issues, including regulations, industry practices, and new technologies.
• A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%.

Ideally, you’ll also have

• Prior consulting industry experience.
• SAP Certification(s).
• Experience with at least three full cycle implementations of your core module.

ServiceNow Senior Consultant – Enterprise Service Management (ESM)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

Your key responsibilities

.In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ESM or Global Business Services (GBS) processes or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s ESM/GBS people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Field Service Management
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• Performance analytics and reporting experience – certifications are a plus
• Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)